St. Francis Patient Route Hub
Use this guide before you call St. Francis Medical Center, open MyChart, request records, pay a bill, use FastTrackCare, plan an emergency visit, confirm visitor rules, find a doctor, or drive to the Lynwood campus.
This is built as a practical hospital-navigation page, not a generic listing. It explains the right route for MyChart, ER and trauma, FastTrackCare, medical records, billing, financial assistance, visitors, maternity, imaging, security, map directions and common mistakes.
Patient Task Finder: Choose the Right St. Francis Route
Most visitors need one action: emergency care, FastTrackCare, MyChart, a doctor, records, billing, financial help, maternity care, imaging, rehabilitation, security, or visitor guidance. Use this table before calling or driving.
| What you need | Best first route | Why it saves time | Prepare before contacting |
|---|---|---|---|
| Life-threatening symptoms | 911 / Emergency Department | FastTrackCare and MyChart are not emergency response. | Medication list, allergies, ID, insurance if safe, emergency contact. |
| Non-life-threatening ER arrival planning | FastTrackCare or text ER Now to 310-220-4049 | FastTrackCare helps reserve an ER arrival time for non-life-threatening emergencies. | Symptoms, arrival time, insurance, ID, medication list. |
| Portal access or results | Official MyChart Patient Portal | MyChart is the safest online route for available patient information. | Login, linked email/phone, visit date, provider name. |
| Medical records | Health Information Services: 310-900-8640 | Records require a specific request, dates and authorization. | Photo ID, record type, date range, fax/mail recipient. |
| Bill, estimate or financial help | Billing, Financial Counselors or Health Benefits Resource Center | Hospital, clinician, lab, imaging and emergency charges can be separate. | Statement, account number, insurance EOB, income documents if applying. |
| Visitor question | Visitor Guidelines + patient unit + Public Safety | Visitor rules can vary by patient type and infection-prevention requirements. | Patient name, unit/room, visitor count, ID, mask/PPE readiness. |
| Maternity or OB emergency | Family Life Center / Emergency route | OB emergency instructions can differ from general ER arrival planning. | Pregnancy weeks, symptoms, OB provider, medications, support-person plan. |
St. Francis Medical Center MyChart Patient Portal
St. Francis lists MyChart as its patient portal. Use only official St. Francis or Prime Healthcare MyChart links before entering private health information. MyChart can help with routine access to available health information, visit details, results, billing tools and care-team communication when enabled.
Use MyChart for routine tasks
Check available results, visit information, after-visit details, appointment-related tools and bill-pay options when they are available in your account.
Results need context
Test results can appear before a provider explains them. Use your doctor, discharge instructions or follow-up appointment for interpretation.
Never use portal for emergencies
For chest pain, stroke signs, severe breathing problems, major bleeding or sudden worsening symptoms, call 911.
Emergency, Trauma, Stroke, STEMI, Pediatrics and FastTrackCare
St. Francis says its Emergency Department is open 24/7 for patients of all ages and treats more than 60,000 emergency patients each year. The ER page also lists designations including thrombectomy-capable stroke, STEMI receiving, EDAP pediatrics, geriatric ED accreditation, adult 5150 receiving capability and paramedic base-station status.
Use ER / 911 now for
- Chest pain, pressure, fainting, severe shortness of breath or heart attack signs.
- Stroke signs: facial droop, weakness, speech trouble, sudden confusion or severe headache.
- Major trauma, head injury, uncontrolled bleeding, serious burn or deep wound.
- Seizure, poisoning, overdose, suicidal crisis or severe allergic reaction.
- Pregnancy emergency symptoms, severe abdominal pain or rapidly worsening illness.
FastTrackCare may fit
- Stable, non-life-threatening problems where you still believe ER care is needed.
- Situations where you can safely wait until the selected arrival time.
- Cases where symptoms are not rapidly worsening.
- Use online scheduling or text ER Now to 310-220-4049.
- Call 911 instead if symptoms become serious.
| Emergency route | Official detail | Practical tip |
|---|---|---|
| Emergency Department | 310-900-4525; 24/7 care for all ages | Call 911 for true emergencies rather than calling the department first. |
| Level II Trauma Center | St. Francis describes itself as the only trauma center in its service area. | Trauma patients are treated by clinical urgency, not arrival order. |
| Stroke / STEMI | Thrombectomy-capable stroke center and STEMI receiving center designations are listed. | Call 911 for stroke or heart attack symptoms. |
| Geriatric ED | Accredited for geriatric emergency care. | Bring medication list, fall history, baseline mental status and caregiver contact. |
| Behavioral health hold | Listed as a 5150 receiving facility for adult behavioral health patients under involuntary evaluation. | Use emergency or crisis routes for immediate safety concerns. |
Medical Records, HIM Office, Authorization and Birth Certificates
St. Francis says California law gives patients access to medical information through a written request, and disclosure must be accompanied by consent/authorization. Health Information Services is located in the main hospital Patient Tower at 3630 E. Imperial Highway.
Medical Records office
Health Information Services / Medical Records: 310-900-8640. Public hours are listed as Monday-Friday, 8:00 a.m.–4:30 p.m., closed evenings, weekends and holidays.
Fax and mail
Medical-record requests can be sent by mail or fax. The official records page lists fax 310-900-4507.
Birth certificate route
St. Francis does not provide birth certificates. Birth certificates must be requested through the Los Angeles County Registrar-Recorder/County Clerk.
| Record need | Best route | Prepare | Common mistake |
|---|---|---|---|
| Discharge summary | Medical Records / MyChart if available | Date of stay, patient name, DOB, receiving doctor. | Requesting the whole chart when one summary is enough. |
| ER note | Health Information Services | ER date, symptoms, recipient, authorization. | Calling billing or the ER desk for old chart records. |
| Imaging report | Medical Records or Imaging Services | Study date, body part, modality, ordering doctor. | Confusing image files with written radiology reports. |
| Records to another doctor | Authorization or provider request | Doctor name, fax, phone, deadline and exact record type. | Assuming the outside office already received the records. |
| Billing records | Billing / account services | Account number, service date, statement, insurance EOB. | Confusing billing documents with clinical medical records. |
| Birth certificate | LA County Registrar-Recorder/County Clerk | Legal certificate request details. | Asking St. Francis medical records for the civil certificate. |
Billing, Price Estimates, Financial Assistance and Help Paying Your Bill
St. Francis lists Billing at 310-900-7420, Financial Counselors at 310-900-4520, Health Benefits Resource Center at 310-900-7380, and financial assistance help at 310-900-4521. The financial-assistance page says eligible patients may get some or all costs covered, and it lists income-based financial assistance and discounted care thresholds.
310-900-7420 for bill questions and account support.
310-900-4520 for financial counseling and account-help routing.
310-900-7380 for Health Benefits Resource Center support.
310-900-4521 for financial-assistance questions and language help.
Before paying a large St. Francis bill, check these
- Has your insurance fully processed the claim and sent an Explanation of Benefits?
- Is this a hospital bill, clinician bill, emergency bill, radiology bill, lab bill, anesthesia bill or separate professional charge?
- Can you request an itemized statement?
- Do financial assistance, discounted care, a payment option or California hospital-bill complaint rights apply?
- Does the service qualify for the price-estimator or shoppable-services tool?
- Are you within the application, appeal or payment-plan timing?
- Is the payment link official St. Francis / Prime Healthcare / MyChart?
Visitor Guidelines, Masking, Support Persons and Public Safety
Visitor guidance can change, and the official visitor page should be checked before every visit. The current official visitor-guidelines page says visitors are no longer required to present vaccination proof or testing, but it still lists masking/PPE expectations and asks visitors to limit movement through the hospital.
Mask and PPE
The visitor page says visitors must wear a well-fitted mask and any other PPE hospital staff asks them to wear.
Visitor count
The visitor page says two visitors are allowed at any given time to visit a patient, with special categories for pediatrics, labor and delivery, surgery, end-of-life and support-person needs.
Public Safety
For visitor questions tied to safety, the visitor page points to Public Safety at 310-900-8593.
| Visitor situation | What to verify | Practical tip |
|---|---|---|
| General inpatient visit | Patient unit, visitor limit, mask/PPE rule and room access. | Call the unit before driving if the patient is in isolation or special care. |
| Pediatric patient | Support-person allowance and NICU-specific rules. | Bring ID and ask if both support persons may be present at the same time. |
| Labor and delivery | Support persons, doula arrangements and PPE rules. | Make doula arrangements with the hospital before arrival. |
| Surgery patient | Waiting area, pickup point and discharge call process. | Visitors may be called when the patient is ready for pickup. |
| End of life or disability support | Special exceptions and support-person designation. | Ask the charge nurse or care team for current guidance. |
Maternity Care, Family Life Center and OB Emergency
St. Francis lists the Family Life Center / maternity route at 310-900-7912. The emergency-services page says the hospital has a dedicated Obstetrical Emergency Department in the Family Life Center for expectant mothers at least 20 weeks pregnant who may have an OB emergency.
Family Life Center
Use 310-900-7912 for maternity-related routing and questions.
OB emergency
If you are at least 20 weeks pregnant and may have an OB emergency, the ER page directs patients to the Family Life Center.
Bring details
Have pregnancy weeks, OB provider, symptoms, medications, allergies, support-person plan and insurance information ready.
Key Department Phone Numbers and Services
The official contact directory lists department numbers that help patients avoid generic phone-tree frustration. Use the most specific number when you already know your task.
| Department / service | Phone | Use for |
|---|---|---|
| Main Hospital Number | 310-900-8900 | General hospital routing and department connection. |
| Admitting / Registration | 310-900-4511 | Registration, check-in and planned-care questions. |
| Emergency Department | 310-900-4525 | Non-911 emergency-department questions; call 911 for emergencies. |
| Health Information Services | 310-900-8640 | Medical records and HIM questions. |
| Imaging Services / Radiology | 310-900-2750 | Radiology and imaging service questions. |
| Women’s Imaging Services | 310-900-8904 | Women’s imaging-related routing. |
| Physical Therapy / Outpatient Rehab | 310-900-2776 | Outpatient rehabilitation questions. |
| Occupational Therapy | 310-900-2775 | Occupational therapy questions. |
| Case Management / Discharge / Social Services | 310-900-8630 | Discharge planning, social services and case management routes. |
| Spiritual Care / Bioethics | 310-900-8515 | Spiritual-care support and bioethics-related contact. |
Parking, Arrival Planning and Campus Navigation
Official pages confirm the hospital address and direction resources, but a clear current public parking fee schedule was not confirmed from the official pages checked. This guide does not invent parking prices, valet hours or garage rules. Call the destination department or use official directions before visiting.
Use the exact address
3630 E. Imperial Highway, Lynwood, CA 90262.
Ask before driving
Confirm the best entrance for emergency, maternity, imaging, outpatient surgery, records, billing or visitation.
Mobility needs
Ask about drop-off, wheelchair help, accessible entry and the closest entrance before appointment day.
- Leave extra time for Lynwood traffic, parking, security, elevators and check-in.
- Take a phone photo of your parking area and entrance name before going inside.
- Keep ID, insurance card, medication list, appointment instructions and phone charger with you.
- Do not rely on old third-party parking details or screenshots.
Official St. Francis Medical Center Links
Use this guide to choose the right route, then use official pages for live details. Hospital policies, FastTrackCare rules, visitor guidance, billing procedures and records processes can change.
St. Francis Medical Center Map and Directions
Use this map for route planning to the Lynwood campus. Before driving, confirm your exact entrance and department, especially for emergency, maternity, imaging, outpatient surgery, visitor access, records or billing.
Confirm appointment location, entrance, ID, insurance card, records, referral and arrival time.
Ask for the correct desk, tower, floor, elevator bank and department if instructions are unclear.
Confirm discharge instructions, medication changes, follow-up, records, MyChart access and billing questions.
Helpful Video / Resource Decision
No single official St. Francis Medical Center video was reliable enough to embed here as the main patient-instruction video without risking outdated portal, billing, visitor or FastTrackCare instructions. For current patient tasks, the safer UX is to link directly to official St. Francis pages for MyChart, ER, FastTrackCare, records, billing, financial assistance and visitor guidelines.
St. Francis Medical Center Patient Route Planner
Choose your situation and this browser-side planner creates a practical next-step list. It does not send information anywhere.
Select your situation and create a practical next-step list.
Call and Message Scripts for Faster Help
Short, specific messages work better than long stories. Copy and edit the script that matches your need.
MyChart script
Hi, I am a St. Francis Medical Center patient and need help with MyChart. My issue is [login / missing result / billing / appointment / message]. What is the safest official route?Records script
Hi, I need St. Francis Medical Center records from [date/service]. I need [ER note / discharge summary / operative report / lab / imaging report / maternity record]. What form, ID, date range and fax/mail details do you need?Billing script
Hi, I received a St. Francis bill for account number [number]. Has insurance finished processing, is this a hospital or provider bill, and can I request an itemized statement or financial-assistance review?Visitor script
Hi, I want to visit [patient name] in [unit/room if known]. What are the current visitor limit, mask/PPE rule, ID requirement, visiting time and item restrictions for this unit?Common St. Francis Medical Center Mistakes to Avoid
These mistakes create wasted calls, wrong-route visits, delayed records, portal confusion and billing stress.
Using FastTrackCare for serious symptoms
FastTrackCare is for non-life-threatening emergencies. Call 911 for serious or rapidly worsening symptoms.
Using MyChart for emergencies
Portal messages are not emergency response. Use 911 or emergency care for urgent symptoms.
Requesting vague medical records
Ask for the exact record type and date range to reduce delays and unnecessary copying.
Paying a large bill too quickly
Ask about insurance processing, itemized bills, price estimates, payment options and financial assistance.
Assuming visitor rules are unchanged
Visitor rules can change by patient category, infection-prevention status and unit. Confirm before going.
Expecting birth certificates from hospital records
Birth certificates must be requested through LA County Registrar-Recorder/County Clerk, not St. Francis Medical Records.
Related Medical-Centers.org Guides
Use these related California guides if you are comparing hospital portals, records, billing, ER, map and patient-navigation workflows.
St. Francis Medical Center FAQ
Where is St. Francis Medical Center located?
St. Francis Medical Center is located at 3630 E. Imperial Highway, Lynwood, CA 90262.
What is the main phone number for St. Francis Medical Center?
The main hospital number listed by St. Francis Medical Center is 310-900-8900.
What is the Emergency Department phone number?
The official contact directory lists the Emergency Department at 310-900-4525. For life-threatening symptoms, call 911 instead of calling the department first.
Does St. Francis Medical Center use MyChart?
Yes. St. Francis Medical Center lists MyChart as its patient portal. Use official St. Francis or Prime Healthcare MyChart links before entering private health information.
What is FastTrackCare?
FastTrackCare is an official St. Francis tool for reserving an ER arrival time for non-life-threatening emergencies. You can also text ER Now to 310-220-4049. It is not for chest pain, stroke symptoms, major bleeding, severe breathing trouble or rapidly worsening symptoms.
How do I request medical records from St. Francis Medical Center?
Call Health Information Services / Medical Records at 310-900-8640. The official records page says the office is located in the main hospital Patient Tower, is open to the public Monday-Friday from 8:00 a.m. to 4:30 p.m., and requests can be sent by mail or fax.
What is the medical records fax number?
The official medical records page lists fax 310-900-4507 for medical-record requests.
Who do I call for billing questions?
St. Francis Medical Center lists Billing at 310-900-7420. Financial Counselors are listed at 310-900-4520, and the Health Benefits Resource Center is listed at 310-900-7380.
Does St. Francis Medical Center offer financial assistance?
Yes. St. Francis has financial-assistance resources through the Health Benefits Resource Center. The financial-assistance help number is 310-900-4521, and the HBRC address is 3628 E. Imperial Highway, Suite 104, Lynwood, CA 90262.
Can I get a price estimate before care?
Yes. St. Francis links to a price-estimator / shoppable-services resource. Estimates can vary based on service, insurance, network status, deductibles and separate provider charges.
What are the current visitor rules?
The official visitor-guidelines page says visitors are no longer required to show vaccination proof or testing, but visitors must follow mask and PPE instructions. It also says two visitors are allowed at any given time, with special rules for pediatric, labor and delivery, surgery, end-of-life and support-person situations. Confirm with the unit before visiting.
Who do I call for visitor safety questions?
The visitor-guidelines page directs questions to the Public Safety team at 310-900-8593.
Is St. Francis Medical Center a trauma center?
Yes. St. Francis describes its Emergency Room as a Level II Trauma Center verified by the American College of Surgeons and says it is the only trauma center in its service area.
How do I get a birth certificate for a baby born at St. Francis?
St. Francis says it does not provide birth certificates. Birth certificates for Los Angeles County births must be requested through the Los Angeles County Registrar-Recorder/County Clerk.