Shore Campus Visit Planner
Use this practical guide before you call Jersey Shore University Medical Center, log in to Hackensack Meridian MyChart, request records, pay a bill, ask about financial assistance, park on campus, visit a patient, use the emergency department, or find the right building.
Jersey Shore University Medical Center is a large academic medical center in Neptune, New Jersey. The right route depends on your task: Level I trauma, pediatric trauma, MyChart, admitting, medical records, billing, parking, free valet, HOPE Tower outpatient care, visitor masking, hospital-based outpatient billing, or specialty appointment preparation.
Choose the Right Jersey Shore Route Before You Call or Drive
Jersey Shore University Medical Center has separate routes for emergency care, trauma care, MyChart, medical records, admitting, mammography, hospital bills, financial assistance, parking, valet, HOPE Tower outpatient services, visitor questions and patient experience concerns.
| What you need | Best first route | Why this saves time | Prepare this |
|---|---|---|---|
| Life-threatening symptoms | Call 911 or use emergency care | MyChart, billing, records and appointment routes are not emergency tools. | Medication list, allergies, ID and insurance only if safe to bring. |
| Main hospital information | Call 732-775-5500 | This is the official main hospital number. | Patient name, department, appointment date or question. |
| Admitting or procedure check-in | Call Admitting at 732-776-4573 | Admitting questions differ from records, billing and outpatient scheduling. | Insurance, photo ID, provider order, procedure date and referral if required. |
| Medical records | Use MyChart or call Medical Records at 732-776-4241 | Formal records require a secure HIPAA route and may need authorization. | Dates of care, record type, recipient, ID, signed form if needed. |
| Hospital bill or payment | Use Hackensack Meridian bill pay or phone payment routes | Hospital bills and separate physician bills can be different. | Statement, account number, insurance EOB, date of service. |
| Financial assistance | Call Hackensack Meridian financial assistance at 732-902-7080 | The same financial assistance number is listed for Jersey Shore University Medical Center and several HMH hospitals. | Income documents, household size, insurance status, bill and application details. |
Official Jersey Shore University Medical Center Links
Use this page to understand the route, then use official Hackensack Meridian pages for current phone numbers, MyChart access, parking updates, financial assistance forms, visitor masking, medical-records forms and real-time hospital policy changes.
Hackensack Meridian MyChart: Records, Results, Refills and Bill Pay
Hackensack Meridian uses MyChart as the online patient portal. Use the official HMH MyChart page before entering private health information because search results can show ads, unrelated MyChart pages, old bookmarks or third-party directories.
What MyChart helps with
HMH MyChart can show doctor notes, lab and test results, hospital-stay instructions, requested medical records, medication lists, prescription renewal options, appointment tools, secure messages and bill pay.
Records through MyChart
Jersey Shore’s page says patients can sign into MyChart to view records. The HMH records page also points patients to MyChart Records.
Proxy access
HMH explains family and adult proxy access routes, with limited teen access rules for patients ages 12-17 and automatic proxy termination at age 18.
| Portal task | Best next step | Important warning |
|---|---|---|
| Sign up | Use the official MyChart sign-up route with a code from a doctor office/discharge or CLEAR verification when available. | Only current Hackensack Meridian Health patients can access HMH MyChart. |
| Pay a bill | Log in to MyChart, use Pay as Guest, or use official HMH pay-bill tools. | Check whether the bill is hospital or separate physician billing. |
| Medical records | Use MyChart Records first, then formal records request if needed. | Formal records may require authorization and the correct hospital fax/address. |
| Medication renewal | Use MyChart when a renewal request is available, or call the provider office. | Do not wait until critical medication runs out. |
| Emergency symptoms | Call 911 or go to the nearest emergency room. | HMH MyChart should never be used for urgent medical matters. |
Appointments, Admitting, Mammography and Pre-Visit Prep
For many visits, the key is not just the hospital name. Confirm the building, department, provider, referral/order, insurance requirement, parking route and whether you need to check in through Admitting, Amdur Outpatient Center, HOPE Tower or another campus location.
Use the correct scheduling route
Use your Hackensack Meridian physician office, MyChart appointment tools when available, Find a Doctor, or the specific service page for specialty scheduling. For admitting questions, call 732-776-4573.
Bring referral/order paperwork
Jersey Shore’s official page reminds patients to bring referral forms from a physician if required by the insurance carrier, referral/order information and worker’s compensation details if applicable.
Confirm your exact campus destination
Ask whether you need the main hospital, Emergency Department, Amdur Outpatient Center, Northwest Pavilion, Brennan Building, Harbor Parking Garage, or Dr. Robert H. and Mary Ellen Harris HOPE Tower.
Mammography route
For mammography, the hospital location page lists 732-390-0033. Confirm location, prior images, insurance, order status and arrival time before leaving.
Emergency Care, Level I Adult Trauma and Level I Pediatric Trauma
Hackensack Meridian describes Jersey Shore University Medical Center as a critical trauma hub for Monmouth and Ocean counties, with both Level I Adult Trauma Center and Level I Pediatric Trauma Center designations. Emergency decisions are based on urgency, not arrival order or online wait-time expectations.
Use ER / 911 now for
- Chest pain, possible stroke, severe breathing trouble or fainting with concern.
- Major injury, serious bleeding, poisoning, overdose or severe allergic reaction.
- Seizure, sudden confusion, suicidal crisis or rapidly worsening symptoms.
- Serious pediatric symptoms, emergency pregnancy symptoms or traumatic injury.
Usually not ER-first
- Routine prescription renewal when your provider office can safely handle it.
- Old records, insurance forms, billing questions or MyChart password help.
- Stable minor illness or injury when primary care, urgent care or office care is appropriate.
- Future appointment, estimate request, parking question or non-urgent paperwork.
Medical Records: MyChart, Authorization Form, Fax and Datavant Follow-Up
Start with MyChart for available records. For formal copies, use Hackensack Meridian’s medical-records access page, request-records route, authorization form or hospital Health Information Department.
Hospital records phone
Jersey Shore University Medical Center lists Medical Records at 732-776-4241.
Hospital records fax
Hackensack Meridian’s medical records page lists Jersey Shore University Medical Center fax as 732-776-4692.
Request follow-up
HMH says patients can follow up on submitted requests by calling the Release of Information vendor, Datavant, at 1-800-367-1500.
| Record need | Best route | Prepare this | Time-saving tip |
|---|---|---|---|
| Visit summary or test result | Check MyChart first | Portal login and date of care. | Portal access may be faster than a full chart request. |
| Formal hospital records | Request Records / authorization form / HIM route | Legal name, DOB, service dates, record type, recipient and signature. | Ask the receiving provider what exact documents are needed. |
| ER or trauma note | Formal records request if not available in MyChart | Visit date, reason for care and recipient details. | Request a specific encounter, not the entire chart, when possible. |
| Imaging report or images | MyChart if visible, or formal records request | Imaging date, body part, ordering provider and receiving office. | Ask whether the outside doctor needs the report, images, or both. |
| Correction / amendment | Use HMH Records Amendment route | Specific note, date, correction request and supporting detail. | Be clear and factual about what you believe is incorrect. |
Billing, Pay as Guest, Financial Assistance and Separate Physician Bills
Hackensack Meridian lets patients pay hospital bills online through MyChart, as a guest, by phone or by mail. Billing can still be confusing because hospital bills and separate professional bills may arrive at different times.
Pay hospital bill
HMH says patients can pay online through MyChart, use Pay as Guest, or pay by phone/mail through official billing tools.
Phone payment
HMH lists automated phone payment at 1-732-776-4380, available 24 hours a day, seven days a week.
Financial assistance
For Jersey Shore University Medical Center financial assistance questions, HMH lists 732-902-7080.
Before paying a confusing Jersey Shore bill, check these 8 things
- Is it a hospital bill, emergency physician bill, anesthesia bill, cardiology bill, radiology bill, pathology bill, lab bill or surgeon-assistant bill?
- Has insurance finished processing and sent an Explanation of Benefits?
- Does the statement show the correct patient, facility, service date, account number and insurance plan?
- Do you need an itemized bill before paying or disputing?
- Could NJ FamilyCare, Get Covered NJ, Charity Care or HMH Compassionate Care apply?
- Is this a hospital-based outpatient charge with separate hospital and physician fees?
- Are you calling an official HMH number or the number printed on your statement?
- Have you saved payment receipts, EOBs, letters, call dates and reference numbers?
Parking, Free Valet, HOPE Tower Garage and HMH Wayfinding
Parking is a high-value part of this page because Jersey Shore’s campus has multiple lots, a garage, valet points and outpatient buildings. Use HMH Wayfinding or the official campus map if you are unsure where to go.
| Parking or entrance | Official detail | Practical tip |
|---|---|---|
| Campus access | Patients and guests can enter from Route 33, with access from Garden State Parkway or Routes 18, 34 and 35. | Leave extra time if unfamiliar with Neptune campus roads. |
| Self-parking | Use one of five campus lots or Harbor Parking Garage. | Choose based on the building listed in your appointment instructions. |
| Free valet | Available at Emergency Department, Amdur Outpatient Center, Northwest Pavilion and Brennan Building. | Helpful for mobility needs, procedure days and confusing first visits. |
| Amdur Outpatient Center valet | Monday-Friday, 6 a.m.-5 p.m. | Use for outpatient services/check-in on the east side of campus when directed. |
| Brennan Building valet | Monday-Friday, 6 a.m.-9 p.m. | Match your appointment building before choosing valet. |
| Northwest Pavilion valet | Monday-Friday, 5 a.m.-9 p.m. | Useful for early arrivals and procedure days. |
| Emergency Department valet | Monday-Friday, 10 a.m.-11 p.m. | For emergencies, medical safety comes before parking convenience. |
| HOPE Tower | Turn onto Davis Avenue; use free valet or the parking garage behind HOPE Tower. | Do not park at the main hospital if your appointment is clearly in HOPE Tower. |
Visitor and Masking Guidance: What to Confirm Before Visiting
Hackensack Meridian says hospital visitation policies follow New Jersey Hospital Association recommendations and may change by risk level, staffing, equipment and respiratory-virus activity. Call before visiting if the patient is in a high-risk area, NICU, ICU, isolation room, behavioral health area, pediatric unit or trauma-related unit.
Masking
As of February 16, 2026, HMH says masking is strongly encouraged for patients, visitors and staff, and still required in some situations such as isolation precautions, patient request, vulnerable areas or respiratory symptoms.
Call first
HMH recommends calling in advance and listening for visitation limitations or masking guidance changes before visiting.
Experience concerns
For experience-related concerns, HMH lists Consumer Services at 848-888-4538 or consumerservices@hmhn.org.
Caregiver note template
Patient name: [name]. Unit/room: [unit]. Main doctor/team: [name if known]. Nurse/unit phone: [number]. Medication questions: [list]. Discharge questions: ride, pharmacy, wound care, equipment, follow-up appointment, warning signs.HOPE Tower and Outpatient Visit Planning
The Dr. Robert H. and Mary Ellen Harris HOPE Tower is important because outpatient visitors may need a different arrival route than the main hospital. If your appointment paperwork says HOPE Tower, follow Davis Avenue directions and confirm whether valet or the HOPE Tower garage is the best option.
HOPE Tower access
Turn onto Davis Avenue for HOPE Tower outpatient services, then use free valet or park in the garage located behind HOPE Tower.
Bring orders
For outpatient tests or specialty visits, bring referral/order forms, insurance cards, ID, prior imaging or records if requested and any preparation instructions.
Use wayfinding
HMH Wayfinding is listed as a digital navigation application to help patients navigate parking and points of interest at Hackensack Meridian facilities.
Patient Experience, ADA, Service Animals and Access Support
Patient support matters when someone needs accessibility assistance, communication help, ethical consultation, spiritual support, records clarification or a way to raise concerns. Ask early instead of waiting until discharge.
HMH states that under the Americans with Disabilities Act, it welcomes the use of service animals by people with disabilities.
Bioethics support may help with difficult care decisions involving life, death, truth-telling, trust, cure and comfort.
HMH encourages patients to discuss advance directives with family, physicians, nurses and clerics while able to make decisions clearly.
For experience-related concerns, use 848-888-4538 or consumerservices@hmhn.org.
What Jersey Shore University Medical Center Offers — and What to Verify
Hackensack Meridian describes Jersey Shore University Medical Center as a leading academic medical center with more than 1,200 physicians across 60 specialty areas and a major trauma role for Monmouth and Ocean counties.
The hospital is listed with both Level I Adult Trauma Center and Level I Pediatric Trauma Center capability.
Use official pages to verify current specialty clinics, physician availability and appointment routes.
Amdur Outpatient Center, Northwest Pavilion, Brennan Building and HOPE Tower may matter for parking and check-in.
MyChart helps with records, test results, medication renewals, appointments, messages and bill pay.
Jersey Shore University Medical Center Map and Directions
Use this map for route planning to the main campus. For outpatient visits, confirm whether you need the main hospital, Emergency Department, Amdur Outpatient Center, Northwest Pavilion, Brennan Building, Harbor Parking Garage or HOPE Tower.
Confirm exact department, building, appointment time, insurance, referral/order, parking route and fasting or test-prep instructions.
Use the parking/valet point tied to your building and ask for wheelchair or special assistance if needed.
Confirm discharge instructions, medication changes, follow-up appointments, MyChart access, records needs and billing questions.
Official Video / Resource Note
A direct official embeddable Jersey Shore University Medical Center video was not safely verified for this rebuild. To avoid embedding an unrelated or outdated video, this section links to official Hackensack Meridian patient resources that are more useful for real user tasks.
Jersey Shore Patient Route Planner
Use this browser-side tool to choose the best next step for MyChart, emergency care, appointments, admitting, records, billing, financial assistance, parking, visitors or HOPE Tower. It does not send information anywhere.
Select your situation and create a practical next-step list.
Call and Message Scripts for Faster Help
Short, specific messages are easier for busy hospital teams to route. Copy and edit the script that matches your need.
Appointment / admitting script
Hi, I have a Jersey Shore University Medical Center visit on [date] for [service]. Can you confirm the building, entrance, parking/valet option, arrival time, referral/order requirement, insurance authorization and any preparation instructions?MyChart script
Hi, I need help with Hackensack Meridian MyChart for [login / test result / appointment / medication renewal / record request / bill pay / proxy access]. What is the correct next step?Records script
Hi, I need Jersey Shore University Medical Center records from [date]. I need [ER note / discharge summary / imaging report / lab result / operative report]. Should I use MyChart Records, the authorization form, fax, or Health Information Department?Billing script
Hi, I received a Hackensack Meridian / Jersey Shore bill for account number [number]. Has insurance finished processing, is this hospital or separate physician billing, and can I request an itemized bill or financial-assistance review?Common Jersey Shore Medical Center Mistakes to Avoid
These mistakes create wrong-building trips, records delays, visitor issues, parking confusion and billing surprises.
Using the wrong hospital name
The official HMH name is Jersey Shore University Medical Center. The old or short search phrase “Jersey Shore Medical Center” can lead to incomplete third-party listings.
Using MyChart for emergencies
HMH MyChart should never be used for urgent medical matters. Call 911 for emergency symptoms.
Parking at the wrong building
HOPE Tower, Amdur Outpatient Center, Northwest Pavilion, Brennan Building and the Emergency Department have different best arrival routes.
Requesting records too late
Formal records can require authorization, correct hospital fax and follow-up with Datavant. Start early for legal, insurance, specialist or disability needs.
Ignoring separate bills
HMH explains that certain physician and professional services may bill separately from the hospital bill.
Not checking visitor guidance
Masking and visitation guidance can change by respiratory activity, unit risk and patient condition. Call first for high-risk areas.
Related Medical-Centers.org Guides
Use these related guides if you are comparing MyChart, trauma, records, billing, parking and visitor workflows across New Jersey and large medical centers.
Jersey Shore University Medical Center FAQ
Where is Jersey Shore University Medical Center located?
Jersey Shore University Medical Center is located at 1945 NJ-33, Neptune City, NJ 07753.
What is the main phone number for Jersey Shore University Medical Center?
The official hospital page lists the main number as 732-775-5500.
Is Jersey Shore University Medical Center open 24 hours?
Yes. Hackensack Meridian lists Jersey Shore University Medical Center as open 24 hours.
Does Jersey Shore University Medical Center have trauma care?
Yes. Hackensack Meridian describes the hospital as having both a Level I Adult Trauma Center and a Level I Pediatric Trauma Center.
Does Jersey Shore University Medical Center use MyChart?
Yes. Hackensack Meridian uses MyChart for online patient portal access, including records, test results, medication renewals, appointments, secure messages and bill pay.
How do I request Jersey Shore University Medical Center medical records?
Start with Hackensack Meridian MyChart or use the official medical records access page. Jersey Shore University Medical Center lists Medical Records at 732-776-4241.
What is the medical records fax number for Jersey Shore University Medical Center?
Hackensack Meridian’s medical records page lists the Jersey Shore University Medical Center fax number as 732-776-4692.
Who do I call to follow up on a submitted records request?
Hackensack Meridian says patients can call the Release of Information vendor, Datavant, at 1-800-367-1500 to follow up on a request.
What is the admitting number for Jersey Shore University Medical Center?
The official hospital page lists Admitting at 732-776-4573.
What is the mammography number for Jersey Shore University Medical Center?
The official hospital page lists Mammography at 732-390-0033.
Is valet parking available at Jersey Shore University Medical Center?
Yes. Hackensack Meridian lists free valet parking at the Emergency Department, Amdur Outpatient Center, Northwest Pavilion and Brennan Building, with posted weekday hours for each valet area.
Where should I park for HOPE Tower?
For The Dr. Robert H. and Mary Ellen Harris HOPE Tower, turn onto Davis Avenue and use free valet or the parking garage located behind HOPE Tower.
Who do I call for financial assistance?
Hackensack Meridian lists Jersey Shore University Medical Center financial assistance questions at 732-902-7080.
Can I pay a Hackensack Meridian hospital bill online?
Yes. HMH says patients can pay online through MyChart, use Pay as Guest, or pay by phone or mail through official billing routes.
What should visitors know before going to Jersey Shore University Medical Center?
Visitors should call ahead for current unit rules and masking guidance. HMH says masking is strongly encouraged as of February 16, 2026 and may still be required in specific situations such as isolation precautions, vulnerable units or patient request.