Flagler Drive Hospital Planner
Use this guide before you call Good Samaritan Medical Center, use My Health Rec, request medical records, schedule imaging, pay a bill, check emergency care, visit a patient, plan parking, find a doctor, or confirm the right West Palm Beach hospital.
This page is built as a practical patient-route guide, not a generic hospital listing. It explains the correct portal, ER check-in reality, medical records, billing, Business Office, Breast Center, imaging, nurse navigators, visitor and gift-shop basics, map directions, official links, scripts, and mistakes to avoid.
Which Good Samaritan Medical Center Is This?
“Good Samaritan Medical Center” is a common hospital name across the United States. This page is specifically about Good Samaritan Medical Center in West Palm Beach, Florida, not the Good Samaritan hospitals in Colorado, California, Oregon, Maryland, New York, or other states.
Correct address
1309 North Flagler Drive, West Palm Beach, FL 33401. Use this address for the main hospital and confirm department-specific entrances before traveling.
Hospital profile
Palm Beach Health Network describes the hospital as a 333-bed acute care hospital established in 1920, with 24-hour emergency care and multiple specialty services.
Why identity matters
The wrong “Good Samaritan” page can lead to the wrong portal, records office, billing team, address, ER, doctor directory, or hospital phone number.
Patient Task Finder: Choose the Right Good Samaritan Route
Most people searching for this hospital need one action: portal access, ER help, records, billing, scheduling, registration, breast center, imaging, visitor guidance, or a phone number. Start here before calling or driving.
| What you need | Best first route | Why this saves time | Prepare before contacting |
|---|---|---|---|
| Life-threatening symptoms | 911 / nearest emergency room | Portal, records, billing and doctor-search forms are not emergency-response routes. | Medication list, allergies, ID, insurance if safe, emergency contact. |
| Portal login or hospital results | My Health Rec | Good Samaritan West Palm Beach uses My Health Rec, not a standard MyChart route. | Email, ID, date of birth, hospital visit date, portal invitation or account details. |
| Hospital records | Medical Records / HIM | Records require the official request process, ID and proper authorization. | Signed request, photo ID, date range, record type, recipient details. |
| Bill or insurance question | Billing help or Business Office | Hospital bills, physician bills, labs, radiology and other providers can be separate. | Statement, account number, EOB, insurance card, payment-plan questions. |
| Scheduled test or procedure | Main scheduling / department number / pre-registration | Fasting rules, arrival time, insurance verification and registration may apply. | Order/referral, insurance, procedure name, doctor, date, medications. |
| Breast imaging or breast center | Breast Center scheduling / Comprehensive Breast Center | Prior films, mammogram type, biopsy prep and insurance authorization can matter. | Prior imaging, insurance, order, symptoms, last mammogram date. |
| Visit a patient | Patient unit or main hospital route | Visitor rules can vary by unit, infection-control precautions, maternity/NICU needs and patient preference. | Patient full name, room/unit, ID, parking plan, gift questions. |
Good Samaritan Medical Center Portal: Use My Health Rec
Many people search “Good Samaritan Medical Center MyChart,” but the West Palm Beach Good Samaritan Medical Center uses My Health Rec through Palm Beach Health Network. This matters because using the wrong portal can send patients to another health system.
Portal help
For My Health Rec account help, Palm Beach Health Network lists 833-496-1024.
What you can view
My Health Rec can show some lab, radiology and pathology results, plus hospital records such as discharge summaries, procedure notes and progress notes when available.
Mobile and Apple Health
The portal can be accessed by browser or app, and iPhone users may also connect hospital health records through the Apple Health app.
| Portal question | Best answer | Warning |
|---|---|---|
| Can I use MyChart? | For this hospital, use My Health Rec, not a generic MyChart search result. | Wrong portal equals wrong hospital account. |
| What results appear? | Common labs, radiology and pathology results may appear; some sensitive results are excluded. | Some results may still require Medical Records or provider follow-up. |
| Can I request appointments? | The portal page says appointment requests/cancellations are not currently available in My Health Rec. | Use scheduling or department phone numbers for appointments. |
| Can I request refills? | The portal page says prescription renewal requests are not currently available in My Health Rec. | Contact your physician or pharmacy route instead. |
| Can I use it for emergencies? | No. Call 911 for emergencies. | Do not wait for portal access during serious symptoms. |
Appointments, Pre-Registration, Doctor Search and Scheduling
Good Samaritan Medical Center has separate routes for hospital scheduling, patient registration, breast center scheduling, doctor referral, imaging and department-specific services. The most useful call starts with the exact service you need.
561-650-6441 for general scheduling and imaging-related routing.
561-650-6255 for admitting and registration questions.
561-650-6008 for breast center scheduling listed in the hospital directory.
Use Palm Beach Health Network’s official physician finder, then confirm insurance and office location.
Before a scheduled visit, confirm these
- Exact department, building, suite, entrance and arrival time.
- Whether you need pre-registration, insurance verification, referral, order or authorization.
- Whether fasting, medication holds, hydration, driver, lab work or imaging prep is required.
- Whether prior records, imaging, mammogram films, pathology reports or specialist notes are needed.
- Whether your doctor, anesthesia, radiology, pathology, lab or other provider may bill separately.
- Whether you should use the hospital, Outpatient Diagnostic Imaging Center, Comprehensive Breast Center, ER, or another Palm Beach Health Network location.
Emergency Care, ER Check-In and Triage Reality
Good Samaritan Medical Center provides 24-hour emergency care in West Palm Beach. Palm Beach Health Network also lists online ER check-in tools for selected emergency-care locations, including Good Samaritan-related locations. Online check-in must never delay care for a true emergency.
Use ER / 911 now for
- Chest pain, stroke symptoms, severe breathing trouble or fainting with concern.
- Major injury, head trauma, uncontrolled bleeding, deep wound or severe burn.
- Poisoning, overdose, seizure, suicidal crisis, severe allergic reaction or sudden confusion.
- Severe abdominal pain, serious pregnancy symptoms, sepsis warning signs or rapidly worsening illness.
Urgent care or doctor may fit for
- Mild sore throat, ear pain, minor rash, cough or non-severe fever.
- Minor sprain, small cut, routine follow-up or non-emergency medication question.
- Billing, portal, records, scheduling or visitor questions.
- Non-urgent forms, routine refills or appointment changes.
| Emergency route | Address / phone | Practical note |
|---|---|---|
| Main Good Samaritan hospital ER | 1309 North Flagler Drive, West Palm Beach, FL 33401 | Call 911 for life-threatening symptoms. |
| Emergency Center at West Palm Beach | 5028 Okeechobee Blvd., West Palm Beach, FL 33417; 561-578-6700 | Part of Good Samaritan Medical Center and dedicated to 24-hour emergency care, not urgent care. |
| Online ER check-in | Palm Beach Health Network emergency-care page | Useful only for selected non-life-threatening visits; never delay urgent care. |
| ER billing reality | Hospital emergency room rates may apply | Emergency Center services are billed at hospital emergency room rates. |
Medical Records, HIM, Fax, Email, Pickup Rules and Authorization
For official records from Good Samaritan Medical Center, use Palm Beach Health Network’s request-medical-records process. The hospital directory lists Medical Records / Health Information Management at 561-650-6281. The records page lists the Good Samaritan Medical Center records fax as 561-671-7357.
HIM phone
561-650-6281 for Good Samaritan Medical Records / Health Information Management.
Fax
561-671-7357 is listed for Good Samaritan Medical Center records requests.
Pickup rules
Photo ID is required to pick up records. If someone else picks up records, confirm photo ID and original signed authorization requirements first.
| Record need | Best route | Prepare | Common mistake |
|---|---|---|---|
| Standard hospital chart | Request-medical-records form / HIM | Signed authorization, ID, date range, record type, recipient. | Requesting the full chart when a discharge summary is enough. |
| Records for another doctor | Authorization with doctor fax/address | Receiving office name, fax/address, appointment date. | Assuming the specialist already received hospital records. |
| Portal-visible results | My Health Rec first | Portal login and visit date. | Expecting every record to appear instantly in the portal. |
| Radiology or imaging reports | Medical Records for reports; imaging center for test scheduling | Study date, modality, ordering provider, body part. | Confusing written reports with actual image files. |
| Billing records | Business Office / billing help | Statement, account number, service date, EOB. | Calling Medical Records to explain charges. |
| Family pickup | Confirm authorization rules first | Patient-signed authorization and photo ID for pickup person. | Assuming family can automatically receive records. |
Billing, Business Office, Payment Plans, Insurance and Good Faith Estimates
Palm Beach Health Network lets patients access bills online, view charges, see insurance payments and pay by card, checking account or savings account. The billing page warns that doctors, laboratories and other service providers may send separate bills that cannot be paid through the hospital bill-pay service.
888-451-3916 for bill or insurance coverage questions after discharge.
888-233-7856 is listed in the Good Samaritan phone directory.
Palm Beach Health Network lists 866-904-6871 for insurance plan questions.
Use the official Palm Beach Health Network pay-a-bill page and select Good Samaritan Medical Center.
Before paying a large Good Samaritan bill, check these 8 things
- Has insurance fully processed the claim and sent an Explanation of Benefits?
- Is this a hospital facility bill, physician bill, lab bill, radiology bill, pathology bill, anesthesia bill or other separate provider bill?
- Does the bill match your name, account number, service date and insurance plan?
- Can you request an itemized statement?
- Does a payment-plan agreement or extended payment option fit your situation?
- Do you need a Good Faith Estimate or price-transparency information?
- Did a claim deny because of missing authorization, coordination of benefits, coding review or insurance coverage issue?
- Are you paying through the official Palm Beach Health Network payment route, not an unknown link or search ad?
Parking, Drop-Off and Arrival Planning
The official hospital page confirms the main address but does not publish a detailed parking-fee table in the same way some hospital systems do. This guide does not invent parking rates. Verify the current entrance, drop-off, valet and parking instructions with the hospital, department or official location page before visiting.
Use the exact address
1309 North Flagler Drive, West Palm Beach, FL 33401. Confirm department-specific entrances for ER, imaging, surgery, birth services or outpatient visits.
No fake fee rule
Because a complete official parking-fee table was not clearly published, this guide does not list made-up rates. Call before relying on old third-party parking details.
Arrival buffer
Arrive early enough for West Palm Beach traffic, parking, walking, registration, insurance checks, elevators and wayfinding.
Arrival checklist
- Confirm the exact department, entrance and appointment arrival time.
- Bring photo ID, insurance card, referral/order, medication list and payment method if needed.
- Take a photo of your parking location before entering.
- Ask registration if validation, valet, wheelchair assistance or drop-off help is available.
- For emergency symptoms, do not delay care to research parking.
Visitors, Gift Shop, Flowers, Balloons and Family Support
Before visiting, confirm the patient’s room, unit, ability to receive visitors, and current visitor rules. ICU, maternity, NICU, surgery recovery, infection-control precautions, privacy requests and end-of-life situations can have different rules.
Before visiting
Call the unit or main hospital route to confirm whether the patient wants visitors, the correct room/unit, visitor count and any restrictions.
Lori’s Gifts
The gift-shop page says Lori’s Gifts at Good Samaritan Medical Center offers flowers, candy, balloons, magazines, snacks and personal hygiene products, with online ordering available.
Safety first
Do not visit with fever, vomiting, diarrhea, cough, flu-like symptoms or a contagious condition. Ask before bringing outside food, flowers or balloons.
Family visitor checklist
- Patient full legal name, room and unit.
- Visitor limit, children policy and best visiting time.
- Whether flowers, live plants, latex balloons, food or gifts are allowed.
- Whether the patient will be in testing, surgery, therapy or discharge planning.
- Notebook, phone charger, sweater and medication list if you help with care.
- One family spokesperson to reduce repeated calls to the nurse desk.
High-Intent Services: Breast Center, Imaging, Obstetrics, NICU and Nurse Navigators
A better patient guide should answer the service-specific questions searchers usually have before they call. Good Samaritan’s official pages highlight emergency care, cancer care, orthopedics, obstetrics, neuro care, bariatrics, robotic surgery, urology, cardiovascular medicine, breast health and more.
Comprehensive Breast Center
The Norma E. & Miles M. Zisson Comprehensive Breast Center is located at 1309 North Flagler Drive. The breast center location page lists 561-671-7440, while hospital directory scheduling lists 561-650-6008.
Outpatient Diagnostic Imaging
The Good Samaritan Outpatient Diagnostic Imaging Center is listed at 1411 N. Flagler Drive, Suite 1000, with scheduling phone 561-650-6441.
Obstetrics and NICU
Good Samaritan lists a 15-bed LDRP OB unit and Level II NICU within the Birthing Center. Confirm labor, delivery, visitor and NICU rules before arrival.
561-671-7150. Ask about imaging, biopsy, next steps and care coordination.
561-671-7127. Ask about joint, spine or orthopedic procedure preparation and recovery planning.
561-650-6476 or 561-650-6038. Ask about cancer-care coordination and appointment next steps.
Official Good Samaritan Medical Center Links to Use After This Guide
Use this guide to choose the right route, then use official Palm Beach Health Network pages for live policies, phone numbers, portal access, records forms, bill payment, ER check-in, doctor search and service details.
Good Samaritan Medical Center Map and Directions
Use this map for route planning to the main hospital at 1309 North Flagler Drive in West Palm Beach. Before traveling, confirm whether you need the main hospital, ER, Breast Center, Outpatient Diagnostic Imaging Center, records office, registration, surgery, obstetrics or another department.
Confirm department, entrance, appointment time, ID, insurance, referral, records and parking plan.
Ask registration or the unit desk for the correct elevator, waiting area and any discharge or visitor instructions.
Confirm discharge instructions, medication changes, follow-up, My Health Rec access, records needs and billing questions.
Helpful Video / Resource Decision
No single official Good Samaritan video was reliable enough to embed here as the main patient-instruction video without risking outdated portal, parking, billing or visitor guidance. For current patient tasks, the safer UX is to link directly to official Palm Beach Health Network pages for My Health Rec, records, billing, ER check-in, doctor search and services.
Good Samaritan Patient Route Planner
Choose your situation and this browser-side planner creates a practical next-step list. It does not send information anywhere.
Select your situation and create a practical next-step list.
Call and Message Scripts for Faster Help
Short, specific messages work better than long stories. Copy and edit the script that matches your need.
Portal support script
Hi, I am a Good Samaritan Medical Center patient in West Palm Beach and need help with My Health Rec. My issue is [self-enroll / login / results / hospital record / account invite]. What is the correct next step?Records request script
Hi, I need Good Samaritan Medical Center records from [date/service]. I need [discharge summary / ER note / operative report / lab / imaging report / full chart]. What authorization, ID, fax or delivery details do you need?Billing script
Hi, I received a Good Samaritan Medical Center bill for account number [number]. Has insurance finished processing, is this a hospital or separate provider bill, and can I request an itemized statement, payment plan or billing review?Appointment location script
Hi, I have an appointment with [department/provider] on [date]. Can you confirm the exact address, entrance, arrival time, parking instructions, and whether I need fasting, referral, forms, prior imaging or records?Common Good Samaritan Medical Center Mistakes to Avoid
These mistakes create wrong-hospital confusion, delayed records, portal errors, ER delays and billing stress.
Using the wrong Good Samaritan hospital
This page is for West Palm Beach, Florida. Check the address before using a portal, map, bill-pay link or records route.
Searching for MyChart instead of My Health Rec
Good Samaritan West Palm Beach uses My Health Rec for the hospital portal. MyChart searches may point to another system.
Using online ER check-in during a true emergency
Online check-in is not for life-threatening symptoms. Call 911 for serious or rapidly worsening conditions.
Calling Medical Records about billing charges
Medical Records releases chart information. Billing or the Business Office handles charges, balances and payment options.
Assuming portal records are complete
Some results and sensitive records may not appear online. Use the formal records process when the portal is incomplete.
Bringing gifts without checking the unit
Flowers, balloons, plants, food or gifts may be restricted in some areas. Always ask the unit first.
Related Medical-Centers.org Guides
Use these related guides if you are comparing hospital portals, records, billing, ER, map and patient-navigation workflows across other medical centers.
Good Samaritan Medical Center FAQ
Which Good Samaritan Medical Center is this guide about?
This guide is about Good Samaritan Medical Center in West Palm Beach, Florida, part of Palm Beach Health Network. The address is 1309 North Flagler Drive, West Palm Beach, FL 33401.
What is the main phone number for Good Samaritan Medical Center?
The main phone number is 561-655-5511.
What is the scheduling phone number?
The main scheduling number listed for Good Samaritan Medical Center is 561-650-6441.
Does Good Samaritan Medical Center use MyChart?
For the West Palm Beach hospital, the official hospital portal route is My Health Rec through Palm Beach Health Network. Many people search for MyChart, but patients should use My Health Rec for this hospital’s portal.
What is the My Health Rec support number?
Palm Beach Health Network lists 833-496-1024 for My Health Rec patient portal account help.
Can I use My Health Rec for appointments or prescription renewals?
The My Health Rec FAQ says online appointment requests/cancellations and prescription renewal requests are not currently available. Use the scheduling number, department phone or your provider route instead.
How do I request medical records?
Use Palm Beach Health Network’s official request-medical-records process. Good Samaritan Medical Center lists Medical Records / Health Information Management at 561-650-6281, and the records page lists Good Samaritan fax 561-671-7357.
Who do I call for billing questions?
Palm Beach Health Network lists 888-451-3916 for bill or insurance coverage questions after discharge. The Good Samaritan directory also lists the Business Office at 888-233-7856.
Can I pay my Good Samaritan bill online?
Yes. Use the official Palm Beach Health Network pay-a-bill page and select Good Samaritan Medical Center. Separate bills from doctors, laboratories or other providers may not be payable through the hospital bill-pay service.
Does Good Samaritan Medical Center have emergency care?
Yes. Good Samaritan Medical Center provides 24-hour emergency care. For life-threatening symptoms, call 911 instead of using portal messages or online check-in.
What is the Emergency Center West Palm Beach?
The Emergency Center West Palm Beach is part of Good Samaritan Medical Center and is located at 5028 Okeechobee Blvd., West Palm Beach, FL 33417. It is dedicated to 24-hour emergency care and is not an urgent care center.
Does Good Samaritan Medical Center have a Breast Center?
Yes. The Norma E. & Miles M. Zisson Comprehensive Breast Center is located at 1309 North Flagler Drive. The breast center location page lists 561-671-7440, and the hospital directory lists Breast Center scheduling at 561-650-6008.
Does Good Samaritan Medical Center have a NICU?
Palm Beach Health Network describes Good Samaritan Medical Center as having a Level II NICU within the Birthing Center. Families should confirm current NICU access and visitor rules directly with the hospital.
Can I send flowers or gifts to a patient?
Lori’s Gifts at Good Samaritan Medical Center offers flowers, candy, balloons, magazines, snacks and personal hygiene products, with online ordering available. Always confirm with the patient’s unit first because some items may be restricted.
What should I bring to an appointment or hospital visit?
Bring photo ID, insurance card, referral or order if needed, medication list, allergy list, prior records or imaging if requested, payment method if applicable, portal login if useful, parking plan and questions for the care team.