Dartmouth Hitchcock Medical Center: Doctors, Hours & MyChart

What to Do First Before Visiting Dartmouth Hitchcock Medical Center

Dartmouth Hitchcock Medical Center, often shortened to DHMC, is a major academic medical center in Lebanon, New Hampshire. Patients and families often search for it when they need emergency care, a specialist appointment, surgery, medical records, myDH portal access, a billing question, parking directions or visitor information.

The most useful first step is to confirm why you are going and which entrance applies. A patient coming for emergency symptoms needs a different plan than someone arriving for a same-day procedure, a specialty clinic appointment, a discharge pickup, a medical records request or a visit to an inpatient room. DHMC has multiple entrances, parking routes and building levels, so using the right entrance can save time and reduce stress.

myDH Patient Portal: Login, Results, Appointments and Messages

Dartmouth Health uses patient portals to provide secure access to health information. For Dartmouth Hitchcock Medical Center and Dartmouth Hitchcock Clinics patients, myDH is the key portal route. Dartmouth Health says patient portals can help patients communicate securely with healthcare providers, review medical records, view lab and other test results and more.

myDH is especially useful after an emergency visit, hospital stay, specialist appointment, lab test, imaging study, surgery or discharge. Instead of relying only on paper instructions or phone calls, patients can often review health information, see released results, request prescription renewals, message providers for non-urgent issues and manage appointments.

Best uses for myDH

• Before a visit: review appointment information, instructions and messages from the care team.
• After a visit: review your medical record, lab results, test results, visit information and follow-up instructions when available.
• Between visits: communicate securely with your providers, request prescription renewals and request or change appointments.
• For payment: view your account and make payments online when available through myDH.
• For virtual visits: Dartmouth Hitchcock instructions say myDH video visits may require eCheck-in before joining the visit.

Medical Records and Release Forms at Dartmouth Hitchcock Medical Center

DHMC and Clinics states that patients can review or request medical records using the myDH patient portal website. In some situations, a patient may need to complete and send a form to the Medical Records office. This is common when records are needed for an outside provider, insurance, disability paperwork, school forms, legal matters, a second opinion or transfer of care.

Dartmouth Hitchcock’s Medical Records contact page says Medical Records office hours are 8 a.m. to 5 p.m. except for Dartmouth Hitchcock Medical Center in Lebanon and Cheshire Medical Center in Keene, which are 8 a.m. to 4 p.m. Because records involve protected health information, be ready for identity verification, authorization forms and specific recipient instructions.

Practical medical records checklist

1. Check myDH first if you only need available results, visit summaries, medications or routine records.
2. Use the official Medical Records & Release Forms page if you need formal records or a release form.
3. Write the patient’s full legal name, date of birth, phone number and treatment dates clearly.
4. Request specific records, such as discharge summary, emergency note, imaging report, lab results, operative note, clinic note or a date range.
5. State where the records should be sent: yourself, another doctor, another hospital, an insurance company, an attorney, a school or another recipient.
6. Keep a copy of any form, confirmation, fax receipt, message or reference number.

Dartmouth Hitchcock Emergency Department and ER Triage Reality

Dartmouth Hitchcock’s emergency guidance is direct: for a life-threatening emergency, call 911 or go directly to the nearest hospital emergency room. DHMC lists Lebanon Emergency Medicine at 603-650-7000, and the hospital is an important emergency care destination for the region.

Emergency departments use clinical triage. This means the sickest or most unstable patients are treated first, not simply the patient who arrived first. Dartmouth Health has publicly noted that patients with less pressing concerns may experience extended wait times when emergency and inpatient areas are busy, while staff continue to prioritize heart attack, stroke, critical injury and other urgent cases.

What to bring to the emergency department

• Photo ID and insurance card if available.
• Medication list with doses, allergies and pharmacy name.
• Recent discharge papers, outside test results or specialist instructions if relevant.
• Emergency contact information and phone charger.
• Power-of-attorney, guardianship or caregiver paperwork if you manage care for someone else.

Parking, Entrances, Transportation and DHMC Floor Maps

DHMC’s parking and entrance details matter because the medical center is large and organized by entrances, buildings and levels. Dartmouth Hitchcock’s parking page lists the Same-Day Entrance as Entrance 3 and the Faulkner Entrance and Parking Garage as Entrance 4. It also provides a DHMC parking map and floor maps for patients and visitors.

For many appointments, Dartmouth Hitchcock says to follow signs to the Parking Garage at Entrance 4. The Parking Garage has a direct entrance to the fourth level of the Faulkner Building. The official page lists hours for different entrances, so patients should check current information before traveling, especially for early appointments, weekend visits, discharge pickup or after-hours needs.

DHMC also provides floor maps organized by building level. If your appointment message includes a department, building, reception area or floor, use the official floor maps before walking through the hospital. This is especially helpful for first-time visitors, surgery arrivals, older adults and families traveling from outside the Upper Valley.

Visitors, Hospital Stays, Lodging, Gift Shop and Family Support

Dartmouth Hitchcock provides hospital stay resources for patients and visitors, including information about visiting hours, patient condition, lodging options and support during hospitalization. Visitor policies may vary by unit, infection-control needs, patient condition, clinical judgment and special circumstances, so families should always confirm current rules before arriving.

Because DHMC serves patients from a wide regional area, lodging can be important. Dartmouth Hitchcock’s Rest Easy Program provides basic information about local lodging facilities within a 12-mile radius of DHMC that may offer discounted rates when available for patients, family and friends who need to stay nearby.

Discharge pickup tip

Dartmouth Hitchcock’s discharge guidance says families should plan to arrive at Inpatient Visitors, Entrance 2, at the designated discharge time. If arriving early, they may be asked to wait in the Entrance 2 parking lot or Patient Pavilion lobby, and a Parking Officer may ask for the patient’s name and room number.

Billing, Statements, Payment Plans and Financial Assistance

Dartmouth Hitchcock’s Billing Office says Patient Financial Services can help answer questions about statements, insurance coverage and payment arrangements. Billing statements are mailed approximately every four weeks, and payment in full is requested upon receipt unless you establish a payment plan or discuss financial assistance.

If you receive more than one bill, do not assume something is wrong. Hospital systems can generate separate statements when care involves different locations, providers or services. The safest route is to contact Patient Financial Services using the number on your statement and ask whether insurance has finished processing, whether a payment plan is available and whether financial assistance applies.

Financial assistance and collections protection

Dartmouth Hitchcock’s patient rights and privacy page says the organization makes reasonable efforts to determine whether a patient is eligible for financial assistance before starting collection actions. It lists financial assistance contact information at 1-844-808-0730.

• Call the number on your statement for billing questions.
• Ask whether insurance has finished processing before paying a large balance.
• Ask about payment arrangements if you cannot pay the full balance at once.
• Ask about financial assistance before the account becomes seriously overdue.
• Do not send credit card information by email.
• Keep statements, reference numbers, receipts and assistance letters.

Official Dartmouth Hitchcock Medical Center Links

Use official DHMC and Dartmouth Health resources for current details. Hospital information can change, especially parking, entrance hours, portal features, medical records procedures, billing policies, financial assistance and visitor rules.

Frequently Asked Questions About Dartmouth Hitchcock Medical Center