Grand Strand Medical Center: MyChart, Doctors & Phone 2026

Quick Patient Plan Before You Go

Grand Strand Medical Center is a major Myrtle Beach hospital within Grand Strand Health and HCA Healthcare. Patients may come here for emergency care, trauma care, stroke care, surgery, cardiac care, pediatrics, maternal-fetal medicine, inpatient care, imaging, medical records, billing support, or family visitation. Because the campus and surrounding Grand Strand Health network include hospitals, freestanding emergency rooms, imaging centers, urgent care access, and specialty services, the first step is to match your need with the correct route.

Grand Strand Medical Center Overview

Grand Strand Medical Center is located at 809 82nd Pkwy, Myrtle Beach, SC 29572. The official Grand Strand Health locations page lists the hospital as open 24 hours and provides the main phone number, 843-692-1000. The Grand Strand Health homepage describes the system as offering advanced healthcare services with a patient-focused approach in the Myrtle Beach community.

Official Grand Strand Health pages list major capabilities including a Level I Adult Trauma Center, Level II Pediatric Trauma Center, DNV Healthcare-certified Comprehensive Stroke Center, pediatric intensive care unit, maternal-fetal medicine program for high-risk pregnancies, and four 24/7 freestanding emergency rooms across the network. These designations matter because Grand Strand Medical Center may be the destination for serious emergency, trauma, pediatric, stroke, or complex medical needs in the region.

For patients and families, the most useful information is not a long hospital description. It is knowing which number to call, when to call 911, how to get into MyHealthONE, how to request records, what visitor rules apply, how ICU visitation works, what billing number applies, and where to find official pages when policies change.

Grand Strand Medical Center Phone Numbers: Which One Should You Use?

Use the most specific phone number available. The main hospital number can help with general routing, but billing, TeamHealth emergency physician bills, records, patient concerns, and nurse questions may have separate routes. If symptoms are life-threatening, do not call the hospital switchboard first; call 911.

MyHealthONE Patient Portal: Records, Results, Summaries and Bill Access

Grand Strand Health uses MyHealthONE as its secure patient portal. The official site says MyHealthONE can help patients manage healthcare tasks, view health records such as lab results, physician notes and imaging reports, view post-visit summaries, schedule follow-up appointments, and share health records with a physician or caregiver.

MyHealthONE is often the fastest first step after an emergency visit, hospital stay, surgery, imaging test, lab work, or inpatient discharge. Instead of calling multiple departments, patients may be able to review many common records from a desktop computer, laptop, tablet, smartphone, or the MyHealthONE app. The medical records page notes that some records may still only be available through the hospital Medical Records office.

Use MyHealthONE for

• Viewing available lab results, physician notes, imaging reports, and health records.
• Viewing post-visit summaries after eligible visits.
• Scheduling or managing follow-up appointments where available.
• Sharing health records with another physician or caregiver.
• Paying hospital bills and reviewing hospital visit details when available.
• Checking whether the record you need is available before submitting a formal records request.

Medical Records: MyHealthONE, Online Requests, Authorization and Photo ID

Grand Strand Health’s medical records page says patients can obtain a digital copy of many records through the secure online health portal or request a paper copy. MyHealthONE gives access to most medical records on desktop, laptop, tablet, or smartphone 24 hours a day, but the page also notes that some medical records may only be available through the hospital Medical Records office.

For formal patient requests, Grand Strand Health provides an online medical record request portal. The medical records page also gives a signed authorization route. The authorization form must be signed and dated, and Grand Strand Health requires a legible copy of a valid photo ID such as a driver’s license, military ID, or state ID to verify identification and validate authorization.

Medical records checklist

1. Check MyHealthONE first for records that are already available digitally.
2. If you need a formal copy, use the online medical record request portal or authorization form.
3. Complete, sign, and date the authorization form.
4. Include a legible copy of a valid photo ID.
5. Specify exactly what you need: ER note, discharge summary, imaging report, lab result, operative report, physician note, or date range.
6. Use the official fax, email, or mail route listed on the Grand Strand Health medical records page.
7. For radiology images, contact the Radiology Department directly.
8. For a certified birth certificate, contact the appropriate state or local Vital Statistics Office.

Emergency Care, Trauma Center and Stroke Care: What Patients Should Know

Grand Strand Health lists Grand Strand Medical Center with Level I Adult Trauma Center and Level II Pediatric Trauma Center capabilities. It also lists a DNV Healthcare-certified Comprehensive Stroke Center. These designations are important for severe injuries, possible stroke, traumatic accidents, life-threatening symptoms, and high-acuity care needs.

Emergency departments do not work like appointment lines. Patients are evaluated through triage, which means the most clinically urgent patients are treated first. A person with stroke symptoms, chest pain, severe breathing trouble, major trauma, uncontrolled bleeding, seizure, or sudden confusion may be taken back before someone who arrived earlier with a less dangerous condition.

What to bring if safe

• Photo ID and insurance card if available.
• Medication list with doses, allergies, pharmacy name, and recent changes.
• Recent discharge paperwork, test results, or specialist notes if relevant.
• Healthcare proxy, power-of-attorney, guardianship, or caregiver documents if someone else manages care.
• Phone charger and emergency contact information.

Visitor Rules, ICU Guidance, Quiet Hours and Guest Services

Grand Strand Health’s visitor page says Grand Strand Medical Center has open visiting hours from 8 a.m. to 8 p.m. Entrance to the facility is limited to the Emergency Department after 8 p.m. Certain specialty areas may have more restrictive visitation. The visitor page also says facility quiet hours are in effect from 2 p.m. to 4 p.m. every day so patients can rest.

The hospital may implement visitation limits based on patient needs, safety issues, space limits, sterile procedures, visitor inability to follow policy, patient or representative requests, or other clinical and safety factors. Visitors are also asked to respect change-of-shift time from 6:30 p.m. to 7:30 p.m. by minimizing interruptions when entering or leaving units.

ICU visitor rules from official guidance

• Adult ICU visitation is listed from 8 a.m. to 8 p.m.
• ICU visitors must check in with unit personnel first.
• Visitors must wash hands and wear required personal protective equipment based on unit practice and isolation status.
• Bedside visitors should generally be limited to two at a time to support rest and healing.
• Visitors should remain in the patient’s room and not congregate in hallways or enter other patient rooms.

Visitor services and amenities

Grand Strand Health’s visitor page mentions visitor services and policies, free Wi-Fi access, interpreter services, and the gift shop. These are helpful for families who may be waiting during surgery, visiting an inpatient, or supporting a patient through a long hospital stay.

Parking, Valet, Entrances and Arrival Tips

Grand Strand Medical Center is located at 809 82nd Pkwy in Myrtle Beach. The official sources reviewed for this guide clearly confirm address, directions links, visitor hours, and facility access notes, but current detailed parking garage fees were not clearly listed on the verified official pages. Because of that, this guide does not invent a parking price.

An older HCA newsroom item notes free valet parking at the Heart Center entrance during weekday daytime hours, but because that item is older, patients should confirm current valet availability directly with the hospital before relying on it. For current arrival instructions, use the official directions page, hospital signage, or call 843-692-1000.

Arrival tips

• Use the official map link before leaving home.
• Bring your appointment instructions, department name, provider name, and any pre-registration details.
• Take a photo of your parking area, row, entrance, and landmark before leaving the vehicle.
• Allow extra time for Myrtle Beach traffic, campus navigation, registration, elevators, and security or screening steps.
• After 8 p.m., visitor entrance is limited to the Emergency Department according to the official visitor page.
• For serious symptoms, do not delay care while trying to find ideal parking. Call 911.

Billing, Insurance, Financial Assistance and Separate Physician Bills

Grand Strand Health’s contact page lists the Grand Strand Health/HCA Healthcare billing department at 866-492-9084. It also lists TeamHealth Emergency Physician billing separately at 888-952-6772. This is a key practical detail because a single emergency visit can lead to separate bills from the hospital facility and the emergency physician group.

Grand Strand Health’s financial assistance page says financial assistance may be available if a patient received non-elective care, does not qualify for state or federal assistance, and is unable to make partial payments. Its charity discount policy says that, in most cases, patients between 0 and 200 percent of the Federal Poverty Level with sufficient supporting documentation may receive a 100 percent charity discount. It also describes expanded financial assistance for certain balances over $1,500 when documented income is between 201 and 400 percent of the Federal Poverty Level.

Before paying a large bill

• Confirm whether insurance has fully processed the claim.
• Check whether the statement is from Grand Strand Health/HCA or TeamHealth Emergency Physician billing.
• Ask for an itemized statement if the charges are unclear.
• Ask whether financial assistance, charity discount, self-pay discount, or a payment plan may apply.
• Gather income documents if applying for financial assistance.
• Keep copies of every statement, explanation of benefits, payment receipt, and phone reference number.

Official Grand Strand Medical Center Resources

Use official Grand Strand Health resources for current details because phone routing, medical records instructions, billing contacts, visitor policies, ICU rules, financial assistance requirements, portal access, and parking/entrance instructions can change.

Frequently Asked Questions