Uvm Medical Center 2026: Doctors, Hours & MyChart Login

What to Do First Before Visiting UVM Medical Center

University of Vermont Medical Center is the main academic medical center in Burlington and a major referral hospital for Vermont and the surrounding region. Patients may arrive for emergency care, trauma care, surgery, specialty appointments, cancer care, imaging, childbirth services, pediatric care, medical records, billing help, or family visitation. Because the campus is large, the most useful first step is to match your need with the right department, entrance, and online tool.

UVM Medical Center MyChart: Login, Results, Bills & Messages

UVM Medical Center uses MyChart as its secure patient portal. MyChart is one of the most practical tools for patients because it can help you communicate with your health care team, request appointments, view test results, request prescription renewals, pay bills, and manage parts of your care after a hospital visit or clinic appointment.

For patients leaving the emergency department, a surgery unit, an inpatient floor, or a specialist visit, MyChart can reduce confusion. You may be able to review after-visit instructions, check lab and imaging results when released, see upcoming appointments, ask non-urgent questions, and monitor billing information. This is especially helpful when a family caregiver is helping an older adult, a child, or someone recovering from a serious illness.

Best uses of MyChart at UVM Medical Center

• Viewing test results and medical-record information that is released to the portal.
• Requesting or managing appointments when available.
• Requesting prescription renewals from participating care teams.
• Sending secure non-urgent messages to your health care team.
• Viewing and paying medical bills through MyChart billing tools.
• Keeping hospital discharge instructions and follow-up steps easier to find.

Medical Records at UVM Medical Center: Request Copies the Right Way

Medical records are often needed after an emergency visit, inpatient stay, surgery, imaging study, specialist referral, school form, legal request, disability claim, or second-opinion appointment. UVM Health lists a Request Medical Records resource and says the Medical Records Department accepts calls from patients to send or fax records to another provider at 802-847-2846.

Some medical information may be visible in MyChart, but official copies, older records, complete chart requests, or records being sent to another organization may require the official records request process. Because medical records are protected health information, staff usually need enough information to confirm the patient’s identity and determine what records should be released.

Records request checklist

1. Start with the official UVM Health medical records page.
2. Write the patient’s full legal name, date of birth, phone number, and treatment dates clearly.
3. Specify the exact records needed: discharge summary, lab results, imaging report, operative note, ER note, clinic note, billing record, or a date range.
4. If records are going to another doctor, include that provider’s name, office, fax number, and reason for the request.
5. Keep a copy of anything submitted and note the date you requested the records.

Emergency Department and Level 1 Trauma Care: What to Expect

UVM Health describes its Burlington trauma center as Vermont’s only Level 1 Trauma Center. A Level 1 trauma center is built for the highest level of emergency and injury care, including immediate surgical care for emergencies and traumatic injuries, critical care for adults and children, and postoperative rehabilitation. For patients, that means the emergency department may be handling routine emergencies, ambulance arrivals, transfers, serious injuries, and critical surgical needs at the same time.

Emergency departments operate through triage. The sickest or most unstable patients are treated first. A patient with chest pain, stroke symptoms, severe breathing problems, sepsis signs, major trauma, or uncontrolled bleeding can be moved ahead of someone who arrived earlier with a less urgent issue. This can feel frustrating during a long wait, but it is how emergency teams protect patients at highest risk.

Bring these items to the ER

• Photo ID and insurance card.
• Medication list with doses, allergies, and pharmacy name.
• Recent discharge papers, specialist notes, or test results if relevant.
• Emergency contact information and phone charger.
• Power-of-attorney, guardianship, or caregiver paperwork if you manage care for someone else.

Visitor Rules, Hours, Children, Dining & Family Support

UVM Health lists hospital visiting hours as 10 am to 8 pm, with up to two healthy visitors allowed at the bedside at a time. The official visitor policy also states there are no age restrictions, while noting children 12 years and under must be accompanied and supervised by an adult at all times.

Even with general visiting hours, unit-specific rules can still matter. Intensive care, pediatric units, labor and delivery, isolation rooms, surgical recovery, and other high-risk areas may require extra screening, visitor limits, quiet time, or temporary restrictions based on patient condition and infection-control needs. Always confirm the patient’s room, unit, and visitor status before bringing children, food, flowers, or a large group.

Dining and amenities

UVM Health lists dining options for patients and visitors, including the Garden Atrium, which is open Monday through Friday from 6:30 am to 2 pm. UVM Medical Center also offers room service for patients. Because food-service hours can change around holidays, weekends, staffing, or hospital needs, families staying for surgery or a long admission should check current dining options before relying on a specific café.

Before visiting a patient

• Confirm the patient’s unit, room number, and whether they are currently allowed visitors.
• Do not visit with fever, vomiting, diarrhea, cough, flu-like symptoms, or contagious illness.
• Ask the unit before bringing flowers, live plants, latex balloons, outside food, or young children.
• Respect staff instructions during shift change, procedures, physician rounds, or clinical emergencies.
• Choose one family spokesperson when possible to reduce repeated calls to the nurses’ station.

Parking at UVM Medical Center: Garage, ED Lot, Valet & Fees

UVM Health says the patient and visitor parking garage is located next to the hospital’s main entrance, with access to the hospital and outpatient services available on each level of the garage. A drop-off area is located at the main entrance, and curbside assistance is available for patients who need help getting in or out of vehicles. Emergency Department parking is located in front of the ED entrance on Colchester Avenue and is for ED patients and visitors only.

UVM listed parking rates

Valet, handicap parking, and frequent-visitor help

• UVM Health says valet parking is offered at the main entrance Monday–Friday, 6 am–5 pm, for $8 per car.
• Valet parking and garage parking are free for patients and visitors with a valid state handicapped parking permit or license plate.
• Discounted parking coupon books are available for frequent visitors.
• Patients and visitors with financial difficulties can speak with the lobby attendant or contact Security at 802-847-2812.
• Free re-entry to the garage is not permitted, so plan carefully if leaving and returning the same day.

Billing, Insurance, Payment Plans & Financial Assistance

UVM Health offers bill payment options online, by phone, by mail, and in person. UVM also lists financial assistance resources, discounted care, budget plans, and help with applications. For billing questions and financial assistance support, UVM lists 802-847-8000 and toll-free 800-639-2719.

Hospital billing can be confusing because one visit may involve more than one charge. You may receive a facility bill, professional bill, lab or imaging charge, anesthesia-related bill, or separate provider charge. Always compare your hospital statement with your insurance explanation of benefits before assuming the balance is final.

Practical billing steps

• Use official UVM Health payment and billing pages, not third-party payment links.
• Ask for an itemized bill if a charge is unclear.
• Check whether insurance has processed the claim before paying a large balance.
• Ask about budget plans, payment arrangements, or financial assistance if the bill is unaffordable.
• Keep every bill, insurance explanation, payment receipt, and call reference note.

Official UVM Medical Center Links

Use these official resources for the latest details. Hospital policies, phone routing, parking rates, visitor rules, MyChart features, and billing procedures can change.

Frequently Asked Questions About UVM Medical Center