Jacobi Medical Center: MyChart, Doctors, Phone, ER & Records
This practical guide helps patients, families, visitors and caregivers use NYC Health + Hospitals/Jacobi in the Bronx without getting stuck on the wrong phone number, wrong entrance, wrong portal, wrong records process or old third-party hospital listing.
Use it for MyChart, appointments, doctors, emergency care, medical records, patient relations, billing, directions, parking, public transportation and official Jacobi links.
Quick Answer: Jacobi Medical Center Phone, Address, MyChart and Appointments
NYC Health + Hospitals/Jacobi is located at 1400 Pelham Parkway South, Bronx, NY 10461, near Eastchester Road and Pelham Parkway South. The official Jacobi general information number is 718-918-5000. The appointments number listed by Jacobi is 718-918-5700.
Main Hospital
NYC Health + Hospitals/Jacobi
1400 Pelham Parkway South
Bronx, NY 10461
Phone
General Information:
718-918-5000
Appointments
Appointments:
718-918-5700
Patient Help
Patient Relations:
718-918-5245
Verified Patient Details: Use These Before You Act
This page avoids desktop tables so it stays clean on a 360px mobile screen. Each key detail is shown as a responsive card.
Right-Care Decision Tool: ER, Appointment, MyChart, Records or Billing?
This tool is not medical advice. It helps you choose the right official route before you call, log in, travel to the Bronx campus, request records or pay a bill.
Tap your situation
Jacobi Medical Center Phone Numbers and Clinic Hours
Do not rely on one generic “Jacobi hours” result. Hospital services, emergency care, clinics, patient information, billing, records and appointment offices can follow different schedules.
Main routing
718-918-5000 for general information. Use this when you do not know the correct department.
Appointments
718-918-5700. Ask whether the clinic needs referral, ID, insurance, records or arrival time.
Admitting
718-918-5370. Patient Information after 8 p.m. also routes to this number.
NYC Health + Hospitals MyChart for Jacobi Patients
Jacobi patients use NYC Health + Hospitals MyChart, not a private “Jacobi-only” portal. MyChart can help you view test results, doctor notes, balances, bills, appointments, messages and prescription refill requests.
Results and notes
Use MyChart to view test results, visit details and doctor notes when available.
Appointments
Use MyChart to see upcoming and past visits and prepare for your next appointment.
Bills and balances
MyChart can show balances and help with bill payment and payment-plan steps.
Jacobi Doctors, Clinics and Appointments
For Jacobi doctors and clinic appointments, use the official NYC Health + Hospitals doctor search or call Jacobi appointments at 718-918-5700. This is safer than relying on old third-party doctor profiles because clinic location, insurance, schedules and referral rules can change.
Before you book
- Ask whether the clinic is at Jacobi, North Central Bronx or another NYC H+H site.
- Ask whether a referral or prior authorization is needed.
- Confirm the building, entrance, registration desk and arrival time.
- Ask what records, imaging, medication list, ID and insurance documents to bring.
For specialist visits
Specialists may need referral notes, outside records, lab results, imaging reports, medication lists, pathology reports or hospital discharge summaries before they can fully evaluate you.
Emergency Care at Jacobi Medical Center
Use emergency care for dangerous, serious or rapidly worsening symptoms. Jacobi is a major Bronx hospital, but you should not use routine appointment lines, MyChart messages or billing contacts for emergencies.
Use 911 / ER for
Chest pain, stroke symptoms, severe breathing trouble, severe bleeding, major injury, head injury, overdose, poisoning, severe allergic reaction, loss of consciousness, severe abdominal pain, suicidal crisis or sudden severe weakness.
What to say at triage
“Symptoms started at [time]. Main problem is [symptom]. Medicines are [list]. Allergies are [list]. Recent surgery, pregnancy, blood thinners, diabetes or injury: [yes/no].”
Jacobi Medical Records: MyChart First, Formal Request When Needed
For routine access, MyChart may be the easiest way to view available results, notes and visit information. For formal copies, outside doctors, legal paperwork, insurance, disability forms or caregiver needs, use the NYC Health + Hospitals medical-records process.
Use MyChart first
Use MyChart if you only need available test results, visit notes, bills, appointment details or medication information.
Use formal records request
Use the official medical-records request process for complete records, outside doctors, legal forms, insurance, school, disability or representative access.
Jacobi Billing, Payment Plans and Insurance Help
Before paying any Jacobi or NYC Health + Hospitals bill, confirm the patient name, date of service, account number, insurance processing, payment method and whether the bill belongs to the hospital, clinic, doctor, lab, imaging or another service.
Billing Inquiry
Call 844-692-4692. Live Billing Inquiry Advisors are listed Monday–Friday, 9 a.m.–5 p.m.
Payment methods
NYC H+H lists 24/7 IVR phone payment, MyChart payment, mail-in payment and in-person payment at a NYC H+H facility.
Payment plan help
Billing Inquiry Advisors can help with payment plans, insurance updates and financial assistance routing.
Patient Relations: Concerns, Complaints, Compliments and Help
If you or your family has a concern about care, communication, safety, hospital policies or a department issue, Jacobi Patient Relations / Guest Relations is the correct support route. This is different from emergency care, appointments, billing and medical records.
Jacobi Patient Relations
Call 718-918-5245 for patient and guest relations support. Use this for concerns, suggestions, compliments, complaints and help communicating with hospital departments.
Jacobi Directions, Parking and Public Transportation
Jacobi is on a large campus in the northeast Bronx. Always check your clinic, building and entrance before traveling. A correct address is not enough if the appointment is in a specific building or registration area.
Driving and parking
Jacobi lists two visitor parking lots on campus, across from Building #8 and Building #6. The official directions page lists parking at $5 and says a $5 bill is required to open the automatic gate.
Subway + Bx12
Jacobi lists the No. 5 train to Pelham Parkway Station, No. 2 train to Pelham Parkway/White Plains Road, or D train to Fordham Road, then an eastbound Bx12 bus to the medical center.
Express bus
The official directions page lists MTA Bus BxM10 to the Eastchester/Morris Park Avenue stop, then walking through the campus gate.
Before Your Jacobi Appointment: Patient Checklist
Most delays are simple: wrong building, missing referral, missing ID, missing insurance, old medication list or assuming MyChart replaces direct care.
Bring these
- Photo ID and insurance card, if available.
- Medication list, doses, allergies and pharmacy name.
- Referral, authorization or outside records if required.
- Relevant imaging reports, lab results, discharge summaries or prior notes.
- Phone charger, glasses, hearing aids and caregiver contact.
Confirm these
- Exact clinic, building, floor, entrance and registration desk.
- Appointment time, arrival time and interpreter needs.
- Whether co-pay, insurance update or financial-counselor help is needed.
- Whether symptoms should go to emergency care instead.
- Parking plan, bus/train route and return-trip timing.
Official Jacobi Medical Center Links
Use these official links for final verification before logging in, calling, driving, requesting records or paying a bill.
Jacobi Medical Center FAQs
What is the phone number for Jacobi Medical Center?
The official Jacobi general information number is 718-918-5000. For appointments, Jacobi lists 718-918-5700.
Where is Jacobi Medical Center located?
NYC Health + Hospitals/Jacobi is located at 1400 Pelham Parkway South, Bronx, NY 10461, near Eastchester Road and Pelham Parkway South.
What patient portal does Jacobi use?
Jacobi patients use NYC Health + Hospitals MyChart. Use MyChart for available test results, doctor notes, appointments, bills, messages and refill requests.
How do I make an appointment at Jacobi?
Call Jacobi appointments at 718-918-5700 or use official NYC Health + Hospitals care and doctor-search routes. Confirm the exact clinic, building, entrance and paperwork before going.
How do I find a Jacobi doctor?
Use the official NYC Health + Hospitals doctor search. Ask whether the doctor sees patients at Jacobi, another NYC H+H site, or a connected clinic.
How do I request Jacobi medical records?
Use the official NYC Health + Hospitals medical-records page. For hospital records help, call 866-390-7404, Monday through Friday, 8 a.m. to 4 p.m. EST.
Who do I call for Jacobi patient relations?
Call Jacobi Patient Relations / Guest Relations at 718-918-5245 for concerns, compliments, complaints or help communicating with hospital departments.
How do I pay a Jacobi bill?
NYC Health + Hospitals billing support is available at 844-692-4692. You can also use MyChart, phone payment, mail-in payment or in-person payment at a NYC H+H facility.
Is there parking at Jacobi?
Jacobi’s official directions page lists two visitor parking lots on campus, across from Building #8 and Building #6, and lists parking at $5.
How do I get to Jacobi by train or bus?
Jacobi lists the No. 5 train to Pelham Parkway Station, No. 2 train to Pelham Parkway/White Plains Road, or D train to Fordham Road, then an eastbound Bx12 bus. The BxM10 express bus stops at Eastchester/Morris Park Avenue.
When should I use 911 instead of calling Jacobi?
Use 911 for chest pain, stroke symptoms, severe breathing trouble, severe bleeding, major injury, overdose, poisoning, loss of consciousness, severe allergic reaction, suicidal crisis or rapidly worsening symptoms.
What should I bring to a Jacobi appointment?
Bring photo ID, insurance card if available, medication list, allergies, referral or authorization if required, outside records, lab results, imaging reports, phone charger and caregiver contact.