Use this practical guide before visiting Chesapeake Regional Medical Center in Chesapeake, Virginia. It brings the most important patient actions into one place: patient portals, emergency department phone, main address, free parking, free valet, medical records, billing, financial assistance, visitor help, Wi-Fi, security, and official Chesapeake Regional links.
Quick Answer: Most-Needed Chesapeake Regional Details
Chesapeake, VA 23320
What to Do First Before Visiting Chesapeake Regional Medical Center
Chesapeake Regional Medical Center is located at 736 Battlefield Blvd. North in Chesapeake, Virginia. It is part of Chesapeake Regional Healthcare and serves patients from Chesapeake, the broader Hampton Roads area, and nearby communities in southeast Virginia and northeast North Carolina. The hospital’s official location page lists it as open 24/7 and includes amenities such as free parking, Wi-Fi, cafeteria, vending machines, chapel, and an outdoor garden.
For patients and families, the most useful first step is not reading a long hospital overview. It is knowing exactly what you need to do next. A person going to the emergency department needs different instructions than a visitor, a maternity patient, someone requesting records, or a patient trying to pay a bill. Use the quick action cards below to avoid calling the wrong office or arriving at the wrong entrance.
Call 911 for life-threatening symptoms. The emergency department phone listed by Chesapeake Regional is 757-312-6200, but serious symptoms should not wait for phone routing.
Use the official patient portal page. Chesapeake Regional uses Epic MyChart for hospital-related records and Athena for some medical group office records.
Chesapeake Regional states that multiple parking lots are free for patients and visitors, and free valet parking is available at the hospital’s main entrance.
Hospital billing questions are listed at 757-312-6401. Financial assistance questions can be directed to financial counselors at 833-274-3627.
Chesapeake Regional Patient Portals & Medical Records
Chesapeake Regional Healthcare uses different patient portals depending on where you received care. This is important because patients can become confused if they use the wrong portal after a hospital stay, surgery center visit, outpatient visit, or medical group office appointment. The official portal page explains that Epic MyChart is used for Chesapeake Regional Medical Center, the Surgery Center of Chesapeake, and the Jennings Outpatient Center. Athena Health is used for Chesapeake Regional Medical Group offices and the Transitional Care Clinic.
Which portal should you use?
| Where you received care | Portal route |
|---|---|
| Chesapeake Regional Medical Center | Epic MyChart Patient Portal |
| Surgery Center of Chesapeake | Epic MyChart Patient Portal |
| Jennings Outpatient Center | Epic MyChart Patient Portal |
| Chesapeake Regional Medical Group offices | Athena Health Patient Portal |
| Transitional Care Clinic | Athena Health Patient Portal |
The patient portal can help patients manage health information, complete online questionnaires, view results, review notes, and check appointment schedules when available. For routine follow-up, the portal can be more efficient than calling the main hospital number. For urgent symptoms, however, portal messaging is not appropriate. Use 911 or emergency care when delay could be dangerous.
Medical records request tips
Chesapeake Regional’s medical records page directs patients to portal access and medical records request resources. If you need formal records for another doctor, insurance, a legal matter, school, work, disability paperwork, or personal files, be specific. A targeted records request is usually more useful than asking for “everything.”
Ask for the emergency provider note, discharge instructions, lab results, imaging reports, medication list, and the date of service.
Ask for the operative report, anesthesia record if needed, discharge summary, medication list, and pathology report if applicable.
Ask the receiving specialist exactly what they need before requesting a large records packet.
Confirm whether your care belongs in Epic MyChart or Athena before creating a new account or resetting credentials.
🔐 Portal safety tip
Bookmark the official Chesapeake Regional patient portal page before entering private health information. Avoid search-result lookalikes, old third-party portal links, or unofficial payment pages when entering account numbers, insurance details, passwords, or health data.
Chesapeake Regional Emergency Department, OB ER & Urgent Care Decision Help
Chesapeake Regional’s emergency care page lists the Chesapeake Regional Medical Center Emergency Department at 736 Battlefield Blvd. North, Chesapeake, VA 23320, with phone number 757-312-6200. The hospital also lists an Obstetrics Emergency Department at the same campus address with phone number 757-312-6130 and 24/7 status. For pregnant patients with urgent concerns, the OB Emergency Department can be an important specialized route, but life-threatening symptoms still require 911.
Emergency departments use triage. That means care is prioritized by clinical urgency, not simply arrival time. A patient with stroke symptoms, chest pain, severe breathing problems, trauma, heavy bleeding, or obstetric danger signs may be treated before someone who arrived earlier with a less urgent condition. This can feel frustrating in the waiting room, but triage is designed to protect the sickest patients first.
Use emergency care for
Chest pain, stroke symptoms, severe shortness of breath, major injury, heavy bleeding, sudden confusion, seizure, severe allergic reaction, poisoning, or severe abdominal pain.
Severe abdominal pain, heavy bleeding, fainting, severe headache with vision changes, decreased fetal movement, high blood pressure concerns, or any symptom your OB team told you not to ignore.
Consider urgent care for stable non-emergency issues
Chesapeake Regional also lists an urgent care location at 1034 Battlefield Blvd. South in Chesapeake. The urgent care page describes walk-in care for adults and children, on-site imaging/lab support, same-day care, and common non-life-threatening injuries and illnesses. Urgent care can be more practical for minor but time-sensitive concerns when symptoms are stable and not life-threatening.
Mild flu symptoms, sore throat, minor sprains, small cuts, ear pain, routine infections, mild rashes, or other stable problems when your regular provider is not available.
Severe pain, serious injury, breathing trouble, signs of stroke, chest pain, heavy bleeding, pregnancy emergencies, or any symptom that could become dangerous if delayed.
🚑 ER preparation tip
Bring photo ID, insurance card if available, a medication list with doses, allergy list, pharmacy name, recent discharge papers, specialist names, and caregiver documents if you manage care for someone else. These details can prevent delays and reduce medication errors.
Parking, Free Valet, Campus Directions & Arrival Tips
Chesapeake Regional’s directions and parking page states that Chesapeake Regional Medical Center is served by multiple parking lots that are free of charge to patients and visitors. The same page states that free valet parking is available at the hospital’s main entrance. This is helpful for older adults, patients with mobility limits, visitors carrying supplies, maternity patients, and families who are unfamiliar with the campus.
Because the hospital campus can be busy and construction or lot relocation can affect walking routes, it is still smart to arrive early. The official parking page advises visitors to follow the blue hospital signs and notes that parking is free. If you are coming from Virginia Beach or Norfolk via I-64, the official route points toward I-64 East, Exit 290B, Battlefield Blvd. South, and the hospital signs.
Parking details to know
| Parking need | Practical detail |
|---|---|
| Main hospital parking | Multiple parking lots are listed as free of charge for patients and visitors. |
| Valet | Free valet parking is listed at the hospital’s main entrance. |
| Campus security | On-campus security can be reached at 757-312-6835, and blue call boxes are located throughout campus parking lots. |
| Navigation | Use the official campus map and follow hospital signs, especially if construction has changed parking patterns. |
Arrival tips that prevent stress
- Take a phone photo of your lot, entrance, and nearby landmark before entering the hospital.
- Use valet if mobility, weather, pregnancy, fatigue, or caregiving responsibilities make walking difficult.
- Arrive early for registration, elevators, paperwork, and department wayfinding.
- For an emergency, prioritize safe arrival and follow ER signs. For life-threatening symptoms, call 911.
- If you feel unsafe or need help in a parking area, contact on-campus security.
🅿️ Practical parking tip
“Free parking” does not always mean “fast parking.” Give yourself extra time if you are coming during morning clinic start times, shift changes, bad weather, school traffic, or active construction near the campus.
Visiting Chesapeake Regional Medical Center: Wi-Fi, Amenities & Family Support
Chesapeake Regional’s location page lists patient and visitor amenities including free parking, Wi-Fi, cafeteria, vending machines, chapel, and an outdoor garden. The Patients & Visitors page also notes that Wi-Fi is available throughout the hospital, although it may be restricted in certain areas. Families staying through a long surgery, emergency visit, maternity stay, or inpatient admission should plan for both waiting time and comfort.
Visitor rules can change based on the unit, infection-control needs, patient condition, hospital policy, or patient preference. Even when general visiting is allowed, certain areas such as labor and delivery, surgical recovery, intensive care, isolation rooms, and behavioral health-related settings may have stricter rules. Before bringing children, flowers, food, balloons, or overnight items, call the unit or use the official visitor information.
Before visiting a patient
Ask for the patient’s room, unit, entrance, and any special visitor instructions before driving to the hospital.
Avoid visiting with fever, vomiting, diarrhea, cough, flu symptoms, rash, or any contagious illness.
Flowers, live plants, latex balloons, outside food, or large gifts may be restricted in certain units.
Hospital guest Wi-Fi is convenient, but avoid sending passwords, credit card numbers, or sensitive documents over unsecured public networks.
Family support checklist
- Bring a phone charger, water, a sweater, and any needed medications for yourself.
- Write down the nurse station number, unit name, and main doctor or care-team contact.
- For discharge planning, ask about medication changes, activity limits, diet, wound care, warning signs, and follow-up appointments.
- Use the chapel or quiet areas if you need a calm place during a stressful wait.
- Respect staff instructions when asked to step out for procedures, shift change, or patient care.
👨👩👧 Caregiver tip
If you are helping an older adult or seriously ill family member, keep one notebook or phone note for medication changes, names of doctors, follow-up appointments, and questions. Hospital days can feel overwhelming, and written notes prevent missed details.
Billing, Insurance, No Surprises Act & Financial Assistance
Chesapeake Regional’s billing resources separate hospital billing, medical group billing, and financial assistance. The Federal No Surprises Act page lists billing department contacts for Chesapeake Regional Medical Center at 757-312-6401 and for Chesapeake Regional Medical Group physician offices at 757-312-6754. This distinction matters because one care episode may create more than one bill.
Hospital bills can include facility charges, emergency care, imaging, labs, supplies, nursing care, and other services. Separate professional bills may come from physicians or other providers involved in your care. Before paying a large balance, compare the bill to your insurance explanation of benefits, check the date of service, confirm whether the bill is hospital or physician billing, and ask for an itemized statement if needed.
Useful billing contacts
| Need | Contact |
|---|---|
| Chesapeake Regional Medical Center bill | 757-312-6401 |
| Chesapeake Regional Medical Group physician office bill | 757-312-6754 |
| Financial counselor / financial assistance | 833-274-3627 |
| No Surprises Act financial counselor contact | 757-312-6281 |
Financial assistance basics
Chesapeake Regional’s financial assistance page states that qualified applicants may receive additional financial assistance. The application process may require a financial application, financial statement, proof of income, and possible additional verification. The same official page states that assistance is evaluated using household income, assets, liabilities, expenses, and other resources, and that financial assistance may be available for persons or families below 200% of the federal poverty level. It also states that uninsured patients receive an automatic discount of 40% regardless of whether income exceeds 200% of the federal poverty level.
💡 Before paying a large bill
Ask whether insurance has finished processing, whether the statement is hospital or physician billing, whether an itemized bill is available, whether a payment plan is possible, and whether financial assistance applies. Save every statement, payment receipt, and phone reference number.
Security, Gift Shop, Cafeteria, Chapel & Support Services
Chesapeake Regional’s Patients & Visitors resources include practical support details that are easy to miss. On-campus security can be reached at 757-312-6835, and blue call boxes are located throughout campus parking lots. The official location page lists Wi-Fi, cafeteria, vending machines, chapel, and outdoor garden among the hospital amenities.
Helpful support details
Call 757-312-6835 for on-campus security concerns or use blue call boxes in parking areas.
The official gift shop page describes the ’Peake Boutique in the main lobby and notes that delivery to patient rooms is usually available.
The hospital location page lists cafeteria and vending machines as amenities. Check current availability on-site because hours can vary.
The hospital location page lists a chapel and outdoor garden, which can be useful during long or stressful visits.
💬 Communication tip
If you do not understand a diagnosis, discharge plan, medication change, test result, or follow-up instruction, ask the care team to explain it again before leaving. It is safer to ask twice than to guess at home.
Official Chesapeake Regional Medical Center Links
Use official Chesapeake Regional Healthcare pages for current details. Hospital phone routing, patient portals, medical records, visitor policies, parking procedures, billing rules, financial assistance, and emergency care information can change.
Frequently Asked Questions About Chesapeake Regional Medical Center
What is the main phone number for Chesapeake Regional Medical Center?
The main hospital operator phone number is 757-312-8121. For the emergency department, Chesapeake Regional lists 757-312-6200. For hospital billing, the listed number is 757-312-6401.
Where is Chesapeake Regional Medical Center located?
Chesapeake Regional Medical Center is located at 736 Battlefield Blvd. North, Chesapeake, VA 23320. Confirm the correct entrance, parking area, department, and arrival instructions before a scheduled visit.
Which patient portal does Chesapeake Regional use?
Chesapeake Regional Healthcare uses Epic MyChart for Chesapeake Regional Medical Center, the Surgery Center of Chesapeake, and the Jennings Outpatient Center. Athena Health is used for Chesapeake Regional Medical Group offices and the Transitional Care Clinic.
How do I request medical records from Chesapeake Regional Medical Center?
Use the official Chesapeake Regional medical records page and portal resources. Be specific about the date range and record type you need, such as ER note, discharge summary, lab result, imaging report, operative note, or medication list.
Does Chesapeake Regional Medical Center have free parking?
Yes. Chesapeake Regional states that multiple parking lots are free of charge to patients and visitors. The hospital also lists free valet parking at the main entrance.
What is the emergency department phone number?
Chesapeake Regional lists the Emergency Department phone number as 757-312-6200. For life-threatening symptoms, call 911 instead of calling the hospital first.
Does Chesapeake Regional have an OB Emergency Department?
Yes. Chesapeake Regional lists an Obstetrics Emergency Department at 736 Battlefield Blvd. North with phone number 757-312-6130 and 24/7 status.
Who do I call about a Chesapeake Regional hospital bill?
For Chesapeake Regional Medical Center billing questions, the listed number is 757-312-6401. For Chesapeake Regional Medical Group physician office billing, the listed number is 757-312-6754.
Does Chesapeake Regional offer financial assistance?
Chesapeake Regional states that financial assistance may be available for qualified applicants. The financial assistance page lists financial counselors at 833-274-3627 and explains that an application, financial statement, proof of income, and verification may be required.
Can I bring flowers, food, or balloons to a patient?
Ask the patient’s unit first. Some hospital units may restrict flowers, live plants, latex balloons, outside food, or young visitors because of infection-control, allergy, safety, or patient-specific concerns.
Is Wi-Fi available at Chesapeake Regional Medical Center?
Chesapeake Regional’s Patients & Visitors page says Wi-Fi is available throughout the hospital, although it may be restricted in certain areas. Use public Wi-Fi carefully and avoid sending sensitive personal or payment information over unsecured networks.
Who do I call for campus security?
Chesapeake Regional lists On-Campus Security at 757-312-6835. Blue call boxes are also located throughout campus parking lots.