SUNY Medical Center Brooklyn: Patient Portal, Doctors, Phone, Records & Hospital Guide
Searching for SUNY medical center Brooklyn can be confusing because patients may mean SUNY Downstate Health Sciences University, University Hospital at Downstate, Downstate Health Physicians, or the myDownstateCare portal. This guide separates those routes clearly, explains why the official portal is myDownstateCare rather than MyChart, and gives you the right phone numbers, addresses, doctor-search path, billing help, medical-record instructions and emergency reminders.
Is SUNY Medical Center Brooklyn the Same as SUNY Downstate?
Yes, most people using the search phrase “SUNY Medical Center Brooklyn” are looking for SUNY Downstate Health Sciences University or University Hospital at Downstate in Brooklyn. The official SUNY Downstate campus address is 450 Clarkson Avenue, Brooklyn, NY 11203, while University Hospital at Downstate is listed at 445 Lenox Road, Brooklyn, NY 11203.
Important correction: the official Downstate patient portal is myDownstateCare, not MyChart. If you searched “SUNY Brooklyn MyChart,” use the official myDownstateCare portal route instead of clicking random third-party login pages.
Use myDownstateCare to view notes, lab results, medications, appointments and selected health information.
Call the Physician Referral Service at (888) 270-SUNY or use the official Find a Physician tool.
University Hospital at Downstate is listed at 445 Lenox Road, phone (718) 270-1000.
SUNY Medical Center Brooklyn Quick Facts
The safest way to use this page is to match your task with the official Downstate resource. SUNY Downstate is both an academic health sciences university and a patient-care system, so different phone numbers apply to the hospital, patient information, physician practices, billing and records.
What This SUNY Medical Center Brooklyn Guide Covers
How Do You Use the SUNY Downstate Patient Portal?
The official patient portal is called myDownstateCare. SUNY Downstate describes it as a secure online portal that connects patients to health information and the Downstate medical team.
Inside the portal, patients can read doctor notes, check that information is correct, see lab results and medications, share information with others and view doctor appointments. It is designed for personal health access, not emergency communication.
Give your email at registration
Downstate says portal setup begins when front desk staff enter your email address during registration.
Look for the FollowMyHealth invitation
The invitation email comes through FollowMyHealth. If you do not see it, check your spam folder before calling.
Create your account and connect
Use the invitation instructions to create your FollowMyHealth login and connect to your Downstate account.
Does SUNY Medical Center Brooklyn Use MyChart?
For SUNY Downstate, the official portal name is myDownstateCare, not MyChart. Many patients search “MyChart” as a generic phrase for hospital portals, but using the wrong portal name can lead to confusion.
If you recently visited Downstate, received care from a Downstate provider, or need access to Downstate notes, labs, medications or appointments, start with the official myDownstateCare page. Do not enter personal information into unofficial portal pages.
myDownstateCare
Official Downstate patient portal for health records, notes, lab results, medication information and appointments.
MyChart
MyChart is used by many health systems, but this page found Downstate’s official portal branding as myDownstateCare.
How Do You Find SUNY Downstate Doctors in Brooklyn?
For a specific physician, SUNY Downstate lists a Physician Referral Service at (888) 270-SUNY, which is (888) 270-7869. Downstate Health Physicians also lists a direct phone number of (718) 270-8105.
Use physician referral if you are not sure which specialty or clinic to choose. Use direct practice numbers when you already know the department, physician name or clinic location.
(888) 270-SUNY
(888) 270-7869
Best for finding a physician or choosing a care route.
(718) 270-8105
Use for Downstate Health Physicians contact routing.
What Is SUNY Medical Center Brooklyn Phone Number?
The main SUNY Downstate and University Hospital phone number is (718) 270-1000. Use it for general routing when you do not know the correct department.
For patient information, billing, physician referral and medical records, use the more specific number below. Calling the right number prevents long transfers.
(718) 270-1000
General SUNY Downstate / University Hospital routing.
(718) 270-4031
Use for patient information questions.
(718) 826-4992
Use for billing questions.
(718) 270-2891
(718) 270-1845
Email: HIMROI@downstate.edu
Where Is SUNY Downstate Medical Center in Brooklyn?
SUNY Downstate Health Sciences University is listed at 450 Clarkson Avenue, Brooklyn, NY 11203. University Hospital at Downstate is listed separately at 445 Lenox Road, Brooklyn, NY 11203.
This distinction matters. A student-admissions visit, academic office visit, outpatient clinic visit, hospital visit and physician-practice visit may not use the same entrance or address. Always confirm your exact department and building before travelling.
450 Clarkson Avenue
Brooklyn, NY 11203. Use for general SUNY Downstate Health Sciences University address context.
445 Lenox Road
Brooklyn, NY 11203. Use for University Hospital at Downstate location context.
How Do You Request Medical Records From SUNY Downstate?
SUNY Downstate says patients need to complete a Patient Authorization for Release form or use the accepted authorization route to request medical records. The medical records page lists office hours as Monday through Friday from 8:00 a.m. to 5:00 p.m. for onsite requests.
For follow-up, Downstate lists (718) 270-2891 and (718) 270-1845, with email HIMROI@downstate.edu. The mailing address listed for Release of Information is SUNY Downstate Health Sciences University, Release Of Information Unit, 450 Clarkson Ave, HIM Dept. MSC #119, Brooklyn, NY 11203.
Check whether portal access is enough
For some basic information, myDownstateCare may show notes, results, medications and appointments.
Use the official authorization form
Formal records usually require a signed authorization and valid identification.
Send or follow up with HIM
Use the official Release of Information phone numbers or HIMROI email for status questions.
How Do Billing and Patient Information Questions Work?
SUNY Downstate lists billing questions at (718) 826-4992. Patient information is listed separately at (718) 270-4031.
For billing help, have your statement, account number, date of service, insurance card and explanation of benefits ready. If you are calling about a hospital stay, physician bill or outside lab charge, ask which billing office handles that exact charge.
(718) 826-4992
Use for bill-related questions listed by SUNY Downstate.
(718) 270-4031
Use for patient-information routing.
How Should You Prepare for a SUNY Downstate Appointment?
Preparation matters because SUNY Downstate includes hospital care, physician practices, academic departments and multiple patient-care locations. A correct appointment starts with the correct office.
Bring photo ID, insurance card, referral if required, and any authorization paperwork requested by your plan.
Bring medication list, allergies, recent test results, imaging reports and discharge paperwork.
Ask whether your visit is at University Hospital, a Downstate Health Physicians practice, or another clinic site.
Check myDownstateCare for notes, appointments, lab results and medication information when available.
Should You Use the Portal for Urgent Medical Problems?
No. SUNY Downstate says urgent medical matters should not be sent through myDownstateCare messages. For medical emergencies, dial 911.
Use the portal for non-urgent access to health information, messages and appointment-related tasks. Use emergency services for life-threatening symptoms.
Official SUNY Downstate and University Hospital Links
Use official downstate.edu pages for final decisions. Third-party directory pages can be outdated, especially for provider listings, portal access and department locations.
SUNY Downstate Contact
Main phone, mailing address, patient care contacts, billing and physician referral numbers.
Open Contact PagemyDownstateCare Portal
Official portal page for setup, login and patient-record access guidance.
Open Portal PageUniversity Hospital
Official University Hospital at Downstate location page.
Open Hospital LocationFind a Physician
Official route for physician referral and Downstate doctor search.
Find a DoctorMedical Records
Official Release of Information and records request guidance.
Request RecordsDownstate Physicians
Contact route for Downstate Health Physicians and practice information.
Physician ContactSUNY Downstate Medical Center Brooklyn Map and Directions
Use 445 Lenox Road for University Hospital at Downstate and 450 Clarkson Avenue for the broader SUNY Downstate Health Sciences University campus. Confirm your department before travelling.
Map Search: University Hospital at Downstate
SUNY Medical Center Brooklyn FAQs
What is SUNY Medical Center Brooklyn officially called?
Most users mean SUNY Downstate Health Sciences University or University Hospital at Downstate in Brooklyn.
What is the SUNY Downstate main phone number?
The main phone number listed by SUNY Downstate is (718) 270-1000.
Where is University Hospital at Downstate located?
University Hospital at Downstate is listed at 445 Lenox Road, Brooklyn, NY 11203.
Where is SUNY Downstate Health Sciences University located?
SUNY Downstate Health Sciences University is listed at 450 Clarkson Avenue, Brooklyn, NY 11203.
Does SUNY Downstate use MyChart?
The official Downstate patient portal is called myDownstateCare. It uses FollowMyHealth for portal access and setup.
How do I find a SUNY Downstate doctor?
You can call the Physician Referral Service at (888) 270-SUNY, which is (888) 270-7869, or use the official Find a Physician tool.
How do I request SUNY Downstate medical records?
Use the official medical records page and Patient Authorization for Release form. For follow-up, SUNY Downstate lists (718) 270-2891, (718) 270-1845 and HIMROI@downstate.edu.
Medical and Editorial Disclaimer
This page is an independent patient guide and is not the official website of SUNY Downstate Health Sciences University, University Hospital at Downstate or Downstate Health Physicians. It is not medical advice, diagnosis, treatment advice, legal advice, billing advice or insurance advice. Phone numbers, departments, portal access, medical-record rules, appointment availability, clinic locations and service details can change. Always verify final details directly with SUNY Downstate or the relevant official department. In a medical emergency, call 911.
Best Way to Use SUNY Medical Center Brooklyn in 2026
The best route is to first identify what you need: portal, doctor, hospital, billing, records or directions. For general routing, call (718) 270-1000. For doctors, use (888) 270-SUNY. For billing, use (718) 826-4992. For records, use the official medical records page and HIM follow-up contacts.
Most importantly, remember that the official patient portal is myDownstateCare, not MyChart. That correction makes this page more useful for real patients and helps avoid the most common search confusion around SUNY Downstate in Brooklyn.