A practical, quick-answer guide for patients and visitors who need Broadlawns Medical Center’s patient portal, doctors directory, main phone number, emergency department, medical records, billing help, parking, directions, visitor basics, and official resources.
Do not wait for a portal reply, online answer, clinic callback, or routine appointment if you have chest pain, stroke symptoms, severe breathing trouble, major bleeding, serious injury, sudden confusion, suicidal thoughts, or any rapidly worsening emergency.
Quick Answer: Broadlawns Medical Center Details
Des Moines, IA 50314-1597
Call 911 during an emergency
7:30 a.m.–4:00 p.m.
What to Do First Before You Go to Broadlawns
Broadlawns Medical Center is a Des Moines hospital and healthcare system serving Polk County with emergency care, primary care, urgent care, mental health services, specialty clinics, dental care, imaging, lab services, surgery, pregnancy care, pediatrics, pharmacy services, and community-focused healthcare access. The fastest way to avoid confusion is to match your reason for visiting with the right Broadlawns service before you leave home.
Call 911 or go to the nearest emergency room. Broadlawns states its Emergency Department is open 24 hours a day. Emergency departments treat by severity, not arrival order.
Use the official Broadlawns Medical Staff directory or clinic directory. This is better than guessing from old third-party listings because clinics, phone numbers, and provider schedules can change.
Use the Broadlawns Patient Portal for online access to health information. The portal is available 24/7 and is the safest place to review health information online.
Use the official Medical Records and Billing & Financial Services pages. Records require a completed authorization, and financial counseling has its own phone number and office hours.
Broadlawns Patient Portal: Login, Health Records & Secure Access
The Broadlawns Patient Portal gives patients online access to health information anytime, from almost anywhere. For a patient, this matters because hospital and clinic care often creates several pieces of information: lab results, medication changes, appointment instructions, visit summaries, referrals, and follow-up plans. The portal is the safest first place to check your own Broadlawns health information instead of relying only on phone calls or paper instructions.
Broadlawns uses a dedicated patient portal sign-in page. The portal page also references the MHealth mobile app for the best portal experience. Patients can sign in, create an account, and access online health information through the portal. If you are a new patient or have never used the portal before, use the official Broadlawns portal page rather than a search result or a link from an unknown email.
Best uses for the Broadlawns Patient Portal
- After a visit: check available health information, visit-related details, and follow-up instructions.
- Before a visit: confirm details you already received from the clinic and keep your health information organized.
- For non-urgent communication: Broadlawns says patients may call the clinic or send a secure message through the Patient Portal for medical questions.
- For ongoing care: keep track of labs, medications, referrals, and the names of clinics or providers involved in your care.
🔐 Portal safety tip
Do not use portal messaging for chest pain, stroke symptoms, severe breathing trouble, uncontrolled bleeding, suicidal thoughts, or any rapidly worsening condition. Broadlawns’ contact guidance says life-threatening situations should go to 911 or the nearest emergency room.
Find Broadlawns Doctors, Clinics & Services
For “Broadlawns doctors,” the best official starting point is the Broadlawns Medical Staff directory. The directory lets users search by doctor name and filter provider information. This is more reliable than old review sites because provider availability, clinic locations, specialties, and phone numbers can change over time.
Broadlawns’ official services list is broad. It includes emergency services, family medicine, primary care, urgent care, mental health services, behavioral health urgent care, cardiology, cancer care, endocrinology, ear nose and throat, dental care, diabetes education, imaging, lab services, internal medicine, pregnancy care, OB/GYN, oncology, orthopaedics, pediatrics, pharmacy, physical and occupational therapy, surgery, urology, wound care, and more. For patients, this means the correct clinic matters. A billing question, urgent-care visit, mental-health crisis, family medicine appointment, or specialty referral may all use different departments and phone routing.
How to choose the right path
Start with Family Medicine, Primary Care Clinic, Family Health Center, or an urgent-care clinic if the issue is walk-in appropriate.
Use the Medical Staff directory or Clinics & Services page. Confirm whether you need a referral, insurance authorization, or prior records before scheduling.
Broadlawns lists mental health services and Behavioral Health Urgent Care. For immediate danger, call 911 or use emergency crisis resources.
Broadlawns lists several urgent care and quick-care locations with posted wait times. These may be better than the ER for stable minor problems.
💡 Doctor-search tip
When calling a Broadlawns clinic, have your insurance card, medication list, referral details, and reason for visit ready. Saying “I need a doctor” is less useful than saying “I need a new primary care appointment for diabetes medication refill” or “I was referred to cardiology after an ER visit.”
Broadlawns Emergency Department vs Urgent Care
Broadlawns states that its Emergency Department is open 24 hours a day. The ED is staffed for a wide range of medical, surgical, and behavioral emergencies. Use emergency care for symptoms that could threaten life, limb, eyesight, pregnancy safety, mental safety, or long-term health. Do not try to compare a serious symptom against online wait times when the situation could be dangerous.
Emergency rooms use triage. That means patients are treated by clinical urgency, not first-come-first-served order. A person with a sprained ankle, mild fever, or stable stomach pain may wait while ambulance patients, chest pain patients, trauma patients, stroke symptoms, severe breathing problems, or psychiatric emergencies receive immediate attention. This can feel unfair in the waiting room, but it is how emergency departments protect the sickest patients first.
Chest pain, stroke symptoms, major trauma, severe breathing trouble, uncontrolled bleeding, seizure, suicidal danger, sudden confusion, serious burns, severe abdominal pain, pregnancy emergency symptoms, or a rapidly worsening condition.
Minor cuts, mild flu symptoms, ear pain, simple rashes, mild sprains, common infections, minor burns, and stable non-life-threatening concerns.
Broadlawns urgent care options
Broadlawns lists multiple urgent care and quick-care locations, including Cityville Urgent Care, East University Urgent Care, Behavioral Health Urgent Care, Broadlawns Community Clinic at Drake, and Quick Care on the main campus. Broadlawns also posts estimated wait times for some locations, but posted times are estimates and can change quickly.
💡 Save time and money when it is safe
If your condition is clearly non-life-threatening, an urgent care or quick-care location may be more practical than the emergency department. However, if you are unsure and the symptom could be serious, choose emergency care or call 911.
What to bring to the ER
- Photo ID and insurance card if available.
- Current medication list with doses, allergies, and pharmacy name.
- Recent discharge papers, test results, or specialist notes if they relate to the emergency.
- Phone charger and emergency contact information.
- Guardianship, power-of-attorney, or caregiver documents if you make decisions for another person.
Broadlawns Medical Records: Phone, Fax, Hours & Release Form
Medical records requests should go through Broadlawns Medical Records. Broadlawns lists Medical Records in Building 2, Ground Floor, at 1801 Hickman Road, Des Moines, IA 50314. The listed phone number is (515) 282-2482, the listed fax number is (515) 282-2231, and listed hours are Monday through Friday, 7:30 a.m. to 4:00 p.m.
Broadlawns states that an authorization form must be completed in its entirety to receive a copy of medical records. The authorization form itself warns that incomplete sections could prevent or delay processing. This is important because medical records contain protected health information and cannot simply be released to anyone who asks.
Records request checklist
- Use the official Broadlawns Release of Information Request form.
- Write the patient’s full legal name, date of birth, phone number, and address clearly.
- Specify the records needed: clinic notes, discharge summary, emergency department record, lab results, imaging reports, operative report, mental health records, billing records, immunizations, or a date range.
- Write where the records should be sent: patient, doctor, attorney, insurance company, school, employer, or another facility.
- Sign and date the authorization. If a legal representative signs, include the relationship and authority.
- Keep a copy of the request and note when it was submitted.
📄 Records tip
Do not request “everything” unless you truly need the full chart. A targeted request is easier for another doctor to review and may reduce delays. If you need imaging files, slides, or sensitive records, ask Medical Records what format and authorization details are required.
Broadlawns Parking, Map & Campus Navigation
Broadlawns’ amenities information states that complimentary parking is available for patients and visitors. This is helpful because many hospital guides focus only on paid garages, but Broadlawns patients still need to plan for the correct entrance, building, floor, clinic, and mobility support. The main campus is at 1801 Hickman Road in Des Moines, and Broadlawns provides maps and directions for the main campus plus clinic locations.
Arrival tips that matter
- Use the exact clinic or building instruction from Broadlawns, not only the hospital name.
- Arrive early enough for parking, walking, elevators, registration, and insurance verification.
- If you have mobility needs, ask about transporter services and wheelchair assistance before or at arrival.
- Take a photo of the parking area or entrance you used so you can find your way back after the visit.
- If you are visiting another Broadlawns location, confirm whether your appointment is at the main campus, Cityville, East University, Drake, or another clinic site.
♿ Transporter services tip
Broadlawns lists transporter services Monday through Friday, 7:00 a.m. to 4:30 p.m., for building-to-building transportation and wheelchair assistance. If you are elderly, recently discharged, using a walker, or bringing a patient after surgery, ask for help instead of trying to navigate the campus alone.
Broadlawns Visitor Tips, Quiet Hours & Patient Comfort
Broadlawns visitor information includes quiet hours observed daily from 10:00 p.m. to 6:00 a.m. Visitors should respect these hours because rest is part of recovery. A hospital stay can be tiring for patients, especially after emergency care, surgery, childbirth, mental health treatment, infection, pain episodes, or medication changes.
Confirm the patient’s unit, room, current visitor policy, and whether the patient wants visitors. Do not assume every department follows the same rules.
Stay home if you have fever, vomiting, diarrhea, cough, flu-like symptoms, or any contagious illness. This protects patients and hospital staff.
Flowers, plants, latex balloons, outside food, and large gifts may not be appropriate for all units. Ask before bringing anything that could affect infection control, allergies, or diet orders.
If you help a patient at home, bring a notebook and write down medications, wound care, equipment instructions, follow-up appointments, and warning signs.
Cafeteria and amenities
Broadlawns patient resources indicate that cafeteria and visitor amenities are available, and Broadlawns’ handbook materials reference cafeteria service for patients, visitors, and staff. Exact hours, grill availability, and holiday schedules can change, so families should check current Broadlawns information or ask staff on arrival rather than relying on old third-party hours.
Billing, Insurance, Financial Counseling & Assistance
Broadlawns’ billing and financial services page says staff can provide information about financial assistance if you do not have health insurance, and co-payments are due at the time of service. Broadlawns also provides marketplace insurance help, price lists and cost estimates, No Surprises Act information, SHIIP resources, and a Pay My Bill option.
Financial help is practical for patients who are uninsured, underinsured, between jobs, newly eligible for public benefits, or confused about a bill. Broadlawns lists financial counseling support by walk-in or by phone at (515) 282-2246, with hours Monday through Friday, 7:30 a.m. to 4:00 p.m. Broadlawns marketplace insurance guidance also notes that patients may need documents such as current ID, Social Security card, W-2 or recent tax return, recent pay stubs, and proof of citizenship status.
Before paying a large bill, check these items
- Has your insurance processed the claim yet?
- Is the bill from the hospital, a clinic, a professional provider, lab, imaging, anesthesia, or another service?
- Can you request an explanation of charges or an itemized statement?
- Do you qualify for financial assistance, Medicaid, marketplace coverage, or another local program?
- Can you arrange a payment plan before the account becomes seriously overdue?
💡 Billing help tip
Do not ignore a bill you do not understand. Call financial counseling or billing support early and keep notes: date, time, representative name if provided, account number, and what you were told. Save copies of statements, insurance explanations of benefits, receipts, and assistance applications.
Official Broadlawns Medical Center Links
Use official Broadlawns resources for the latest details. Hospital phone routing, clinic hours, urgent-care wait times, patient portal features, visitor rules, billing policies, and records instructions can change.
Frequently Asked Questions About Broadlawns Medical Center
What is the phone number for Broadlawns Medical Center?
The main phone number for Broadlawns Medical Center is (515) 282-2200. For medical records, Broadlawns lists (515) 282-2482. For financial counseling, Broadlawns lists (515) 282-2246.
Where is Broadlawns Medical Center located?
Broadlawns Medical Center is located at 1801 Hickman Road, Des Moines, IA 50314-1597. Use the official maps and directions page or your appointment instructions because Broadlawns has multiple buildings and clinic locations.
Does Broadlawns have a patient portal?
Yes. Broadlawns has a Patient Portal that provides online access to health information anytime, from almost anywhere. The official portal sign-in page is patient.broadlawns.org.
How do I find a doctor at Broadlawns?
Use Broadlawns’ official Medical Staff directory. It lets users search doctors and review provider information directly from Broadlawns instead of relying only on third-party listings.
Is the Broadlawns Emergency Department open 24 hours?
Yes. Broadlawns states that its Emergency Department is open 24 hours a day. For life-threatening emergencies, call 911 instead of using the patient portal or contact form.
How do I request medical records from Broadlawns?
Contact Broadlawns Medical Records at (515) 282-2482. Broadlawns lists the records fax as (515) 282-2231 and says an authorization form must be completed in its entirety to receive a copy of medical records.
What are Broadlawns Medical Records hours?
Broadlawns lists Medical Records hours as Monday through Friday, 7:30 a.m. to 4:00 p.m. Always confirm current hours before visiting in person.
Does Broadlawns offer financial assistance?
Broadlawns provides billing and financial services and says staff can provide information about financial assistance if you do not have health insurance. Financial counseling can be reached at (515) 282-2246.
Is parking free at Broadlawns?
Broadlawns’ amenities information says complimentary parking is available for patients and visitors. Check the official maps and directions page for the correct campus entrance and clinic location.
What are Broadlawns visitor quiet hours?
Broadlawns visitor information says quiet hours are observed daily from 10:00 p.m. to 6:00 a.m. Visitors should respect quiet hours to support patient recovery.