MedStar Franklin Square Medical Center ER, MyChart, Phone & Visit Help
Use this guide to plan a safer, faster visit to MedStar Franklin Square Medical Center in Baltimore, Maryland. It explains the ER entrance, main phone numbers, MedStar patient portal, medical records, parking, visitor rules, billing questions, map directions, and what to do before you arrive.
Quick Answer: What Patients Usually Need First
MedStar Franklin Square Medical Center is a MedStar Health hospital in eastern Baltimore County. The official address is 9000 Franklin Square Drive, Baltimore, MD 21237. The main hospital number is 443-777-7000. For emergency visits, the campus directions identify Entrance #6 for the Emergency Department.
MedStar Franklin Square Patient Guide Menu
Choose the section that matches what you need today. This page is written for real patients and family members who need practical next steps, not generic hospital marketing.
MedStar Franklin Square ER: When to Go and Which Entrance to Use
For a true emergency, call 911. Emergency medical services can begin care during transport and can route patients appropriately. For non-life-threatening questions, you can call the hospital, urgent care, or your doctor’s office, but the emergency department should not be delayed when symptoms are serious.
Use ER now
Chest pressure, stroke signs, severe shortness of breath, heavy bleeding, major injury, seizure, poisoning, severe allergic reaction, suicidal thoughts, or severe abdominal pain.
Use Entrance #6
MedStar’s campus directions identify Entrance #6 for the Emergency Department. If you are driving a patient, follow emergency signs on campus and ask security for help if needed.
Do not use portal for emergencies
The MedStar portal is useful for records, results, messages, appointments, and prescriptions, but it is not the correct route for urgent or life-threatening symptoms.
MedStar Franklin Square MyChart / Patient Portal Help
The official MedStar Health Patient Portal is a secure online account for MedStar patients. It can help with prescriptions, provider messages, medical records, test results, appointments, proxy access, and bill payment. Patients often call it “MyChart,” but the safest wording is to use MedStar’s official portal page.
What you can usually do in the portal
- View available test results and visit information after care.
- Send non-urgent messages to a MedStar provider or office.
- Request prescription renewals when allowed by your care team.
- Use proxy access for a loved one when eligible and approved.
- Access medical record information that has been released to the portal.
When the portal is not enough
- Do not use portal messaging for a medical emergency.
- Call the doctor’s office if a result is confusing or missing.
- Use the formal records process when you need a complete official medical record copy.
- Call portal support if you cannot reset your password or access your account.
Open the official MedStar Patient Portal page
Use the official MedStar page instead of searching random “MyChart” login results. This helps avoid wrong portals, old pages, or lookalike login pages.
Enroll or log in with your MedStar information
New patients may need to enroll or request the correct MedStar Health Patient ID. Current patients can use the login route from the official portal page.
Call support if login fails
MedStar lists dedicated portal support at 877-745-5656. Have your name, date of birth, email, and callback number ready, but do not share sensitive login details through unofficial links.
MedStar Franklin Square Phone Numbers Patients Ask For
Use the main hospital number when you are unsure which department you need. For billing, emergency department questions, patient information, medical records, and complaints or concerns, MedStar lists separate directory numbers.
| Need | Official number | Best use |
|---|---|---|
| Main hospital | 443-777-7000 | General routing, patient information, department transfer, and hospital questions. |
| Emergency Department | 443-777-7068 | Non-911 emergency department contact questions. For true emergencies, call 911. |
| Billing / financial services | 410-933-2424 | Hospital billing, payment questions, financial services, and bill explanation. |
| Physician referral | 443-777-7900 | Finding a MedStar doctor or asking where to start for specialty care. |
| Medical records release information | 443-777-7270 | Questions about release forms and mailing records requests to Health Information Management. |
| Security | 443-777-7242 | Escorts, lost and found, and public safety issues on campus. |
| Portal support | 877-745-5656 | Patient portal login, password, username, enrollment, and technical access questions. |
Parking, Entrances and Campus Arrival Tips
MedStar Franklin Square has multiple numbered entrances. This matters because the hospital campus is large, and going to the wrong entrance can waste time, especially for surgery, emergency care, digestive disease, medical arts visits, imaging, or inpatient visits.
Emergency Department
Use Entrance #6 for the Emergency Department. Follow campus signage and drop-off directions if the patient needs immediate help.
Main patient tower
The patient tower main entrance is listed as Entrance #2. This is useful for many inpatient and visitor situations.
Paid visitor parking
MedStar lists paid visitor parking at gated lots for Entrance 1, Entrance 5, and across from the Garden Entrance near Entrance 2.
| Parking detail | What official guidance says | Patient tip |
|---|---|---|
| Handicap parking | Listed near Entrances 1, 2, 5, and 6. | For ER patients, Entrance 6 is the most important landmark. |
| Pay stations | Located in lobbies of Entrances 1, 2, and 5. | If paying cash, check pay station rules before leaving the building. |
| Posted rates | Official parking page lists tiered rates and a weekly card option. | Parking rates can change. Check the official parking page before a long visit. |
Doctors, Appointments and Specialty Care at MedStar Franklin Square
MedStar Franklin Square offers many hospital-based services and specialty programs, including surgery, cancer care, digestive disease, women’s health, orthopedics, neurosciences, cardiology, behavioral health, neonatal intensive care, and ambulatory services. For a specific physician, use MedStar’s official doctor search or call physician referral.
If you need a primary care route
Start with the MedStar doctor search or the Family Health Center route. Ask whether the provider accepts your insurance, new patients, and the type of appointment you need.
If you need a specialist
Search by specialty, condition, provider name, or hospital affiliation. Confirm whether you need a referral or prior authorization before scheduling.
If you had an ER visit
Ask discharge staff which follow-up office to call, how soon to be seen, what test results are pending, and whether instructions will appear in the portal.
Medical Records: Portal Access vs Official Record Request
The patient portal may show visit summaries, results, messages, and selected records. A complete official medical record request is different. MedStar’s medical records guidance says records require authorization from the patient or legally authorized representative unless otherwise allowed by law.
Use the portal when you need quick access
The portal is usually better for recent results, visit summaries, provider messages, appointment information, and common follow-up details after care.
- Log in through the official MedStar Patient Portal.
- Check visit summaries and available health record sections.
- Message the provider’s office if a recent result is missing or unclear.
Use records release when you need formal copies
For legal, insurance, transfer-of-care, disability, second opinion, or complete chart needs, use the official medical record release process.
- Download or request the MedStar Medical Records Release Form.
- Mail or submit the completed authorization as instructed by MedStar.
- Call 443-777-7270 for Franklin Square release information.
Billing, Insurance and Financial Questions Before You Visit
Hospital billing can involve facility charges, physician charges, imaging, labs, anesthesia, emergency care, observation status, or separate specialist bills. Always use official MedStar billing links and your insurance plan for final answers.
Before scheduled care
Ask whether the service is hospital-based, whether pre-authorization is required, and whether the doctor, facility, lab, and anesthesia team are in-network.
After an ER visit
Expect billing to take time. Keep discharge papers, insurance correspondence, and portal summaries together until claims settle.
For bill questions
MedStar lists billing and patient financial services at 410-933-2424. Have your account number, date of service, and insurance card ready.
Visitor Rules, Security Check-In and What Families Should Know
Visitor policies can change by unit, patient condition, infection-control needs, room size, and clinical judgment. MedStar Franklin Square’s visitor information explains security check-in, visitor badges, patient privacy, support persons for patients with disabilities, quiet hours, and unit-specific rules.
Visitor basics
- Visitors should check in at the appropriate security desk and receive a visitor badge.
- Visitor limits can vary by department and clinical situation.
- Patient information is confidential, and only authorized people may receive condition updates.
- Children may have extra restrictions depending on the unit and patient situation.
What to ask before visiting
- Which entrance should I use for this patient or department?
- How many visitors are allowed right now?
- Are children allowed for this unit?
- Are there quiet hours, mask rules, or isolation precautions?
- Can I bring flowers, food, clothes, phone charger, or personal items?
MedStar Franklin Square Medical Center Map and Directions
The hospital is located at 9000 Franklin Square Drive, Baltimore, MD 21237. For ER visits, follow Emergency Department signage and look for Entrance #6. For scheduled appointments, confirm your building or entrance before driving.
Before You Go: Patient and Family Checklist
This checklist helps reduce delays at registration, triage, billing, discharge, and follow-up. It is especially useful for ER visits, surgery, specialist appointments, imaging, inpatient admissions, and family visits.
Bring these items
- Photo ID and insurance card.
- Current medication list with dose and timing.
- Allergy list and major diagnosis history.
- Referral, authorization, or order if required.
- Phone charger and emergency contact details.
Ask these questions
- Which entrance and parking lot should I use?
- Do I need fasting, paperwork, or prior records?
- Will results appear in the portal?
- Who handles follow-up after discharge?
- Which number do I call if symptoms worsen?
Avoid these mistakes
- Do not wait for portal replies during emergency symptoms.
- Do not assume every “MyChart” result belongs to MedStar.
- Do not arrive without confirming the entrance for your department.
- Do not rely only on memory for medications.
- Do not ignore parking payment instructions before exiting.
Official MedStar Franklin Square Links
Use these official MedStar Health resources for final confirmation. Hospital policies, phone routing, parking rates, portal features, visitor rules, and department instructions can change.
Source Verification and Independent Notice
This page is an independent patient-help guide and is not the official website of MedStar Health or MedStar Franklin Square Medical Center. Official MedStar pages were checked before writing for address, phone numbers, portal guidance, directions, parking, visitor information, and medical records resources.
Always confirm final details directly with MedStar Health before visiting, especially for emergency department access, visitor policies, parking rates, department hours, insurance, billing, medical records, and portal support.
MedStar Franklin Square Medical Center FAQs
What is the main phone number for MedStar Franklin Square Medical Center?
The main hospital number listed by MedStar is 443-777-7000. Use this number when you are not sure which department you need.
What is the address for MedStar Franklin Square Medical Center?
The official address is 9000 Franklin Square Drive, Baltimore, MD 21237.
Which entrance should I use for the MedStar Franklin Square ER?
MedStar’s campus directions identify Entrance #6 for the Emergency Department. For life-threatening symptoms, call 911 instead of driving yourself.
Is MedStar Franklin Square MyChart the same as the MedStar Patient Portal?
Patients often search for “MedStar MyChart,” but the official MedStar route is the MedStar Health Patient Portal. Use the official MedStar portal page for login or enrollment.
What number can I call for MedStar patient portal support?
MedStar lists dedicated patient portal support at 877-745-5656.
Can I use the portal for an emergency?
No. Do not use portal messages for emergency symptoms. Call 911 or go to the emergency department for serious or rapidly worsening symptoms.
How do I request medical records from MedStar Franklin Square?
Use MedStar’s official medical records release process. The Franklin Square patient resources page lists Health Information Management mailing instructions and a records release information number of 443-777-7270.
Does MedStar Franklin Square have paid visitor parking?
Yes. MedStar’s parking page lists paid visitor parking in specific gated lots and pay stations in certain entrance lobbies. Confirm current rates before visiting because parking details can change.
How do I find a doctor affiliated with MedStar Franklin Square?
Use MedStar Health’s official Find a Doctor page or call physician referral at 443-777-7900. Confirm insurance, referrals, and hospital affiliation before scheduling.
What should I bring for an ER or hospital visit?
Bring photo ID, insurance card, medication list, allergies, emergency contact, referral or order if relevant, phone charger, and any discharge or outside records related to your visit.
Final Summary
MedStar Franklin Square Medical Center is located at 9000 Franklin Square Drive in Baltimore, Maryland. The main number is 443-777-7000, the Emergency Department directory number is 443-777-7068, and the official MedStar Patient Portal support line is 877-745-5656.
For emergency symptoms, call 911. For planned visits, confirm your entrance, parking, insurance, documents, visitor rules, and portal access before leaving home. Use the official MedStar links on this page for final verification.