Hennepin County Medical Center: MyChart, Phone, ER & Records
This practical guide helps patients, visitors and caregivers use Hennepin County Medical Center, now commonly shown as HCMC within Hennepin Healthcare, without getting stuck on the wrong entrance, wrong portal, wrong parking ramp, or wrong phone number.
Use it for MyChart, appointments, emergency care, Level I trauma information, medical records, billing, parking, visitor planning, food, pharmacy, map directions and official Hennepin Healthcare links.
Quick Answer: HCMC Phone, Address, MyChart, Appointments, Records and Billing
HCMC is part of Hennepin Healthcare in downtown Minneapolis. The HCMC campus page lists 730 South 8th Street, Minneapolis, MN 55415. Hennepin Healthcare lists general information at 612-873-3000 and clinic appointments at 612-873-6963.
Hospital Campus
HCMC
730 South 8th Street
Minneapolis, MN 55415
Main Phone
612-873-3000
Use for general Hennepin Healthcare routing.
Appointments
612-873-6963
Phone scheduling is listed Monday–Friday, 7:30 a.m.–5:30 p.m.
Records
Medical records help: 612-873-3180
Fax release form: 612-873-1516
Hennepin County Medical Center vs Hennepin Healthcare: Use the Right Name
Patients still search for “Hennepin County Medical Center,” “HCMC,” and “Hennepin Healthcare.” For patient tasks, Hennepin Healthcare is the current system name, while HCMC is the downtown Minneapolis hospital campus and hospital-based clinic location.
Use “HCMC” for campus navigation
Use HCMC when looking for downtown campus directions, building names, parking ramps, Emergency Department routes and hospital services.
Use “Hennepin Healthcare” for system tasks
Use Hennepin Healthcare for MyChart, appointment scheduling, billing, financial assistance, records, primary care clinics and official system-wide resources.
Do not confuse it with county benefits
Hennepin County government and Hennepin Health insurance are related local names, but they are not the same as the HCMC hospital campus page.
Right-Care Route Tool: ER, MyChart, Appointment, Records, Billing or Visitor?
This tool is not medical advice. It helps you choose the safest first contact route for common HCMC tasks.
Tap your situation
HCMC MyChart: Login, Results, Messages, Refills and Bills
Hennepin Healthcare uses MyChart for many routine patient tasks. It can help patients schedule visits, complete E-Visits, message providers, view test results and immunization records, request or print records, refill prescriptions, link family accounts, view and pay bills, request price estimates and manage advance-care planning.
Before a visit
Use MyChart to check appointment details, fill out available forms, review medication lists, prepare questions and confirm whether a virtual or in-person visit applies.
After a visit
Use it for available test results, immunization records, visit summaries, medication lists and records access when released through the portal.
Between visits
Use secure messages, refill requests, E-Visits for eligible non-urgent conditions, family-account linking and bill payment tools when appropriate.
Appointments, Providers and Same-Day / Next-Day Care
For appointments, Hennepin Healthcare lists 612-873-6963, Monday through Friday, 7:30 a.m. to 5:30 p.m. Current patients can also schedule online through MyChart, and new patients can use the online scheduling route or call.
Before scheduling
- Confirm whether you need primary care, specialty care, emergency care, mental health crisis care, E-Visit or video visit.
- Ask whether the provider is accepting new patients.
- Ask whether referral or prior authorization is required.
- Confirm exact location, building, floor, entrance and parking route.
- Ask what outside records, imaging reports, medication lists or lab results should be sent first.
Use precise wording
Say the problem clearly: “I need a same-day urgent clinic visit,” “I need to schedule with orthopedics after an ER visit,” “I need a video visit,” or “I need to confirm the Clinic & Specialty Center entrance.” Vague wording slows down routing.
For severe symptoms, skip scheduling and use 911 or emergency care.
HCMC Emergency Department and Level I Adult & Pediatric Trauma Center
Hennepin Healthcare’s Emergency Department page lists HCMC at 730 South 8th Street, Minneapolis, MN 55415 and describes it as a Level I Adult and Pediatric Trauma Center. Emergency care is based on severity, not arrival order.
Use 911 / ER for
Chest pain, stroke signs, severe breathing trouble, major trauma, severe bleeding, poisoning, severe allergic reaction, loss of consciousness, seizure, severe burns, sudden confusion, severe eye injury, severe abdominal pain or any condition that threatens life, limb or eyesight.
ER timing reality
The Emergency Department uses triage. Trauma cases, unstable patients, labs, imaging, consults, observation and admission decisions can make the total visit longer than the waiting-room time.
- Bring photo ID, insurance card and a medication list with doses.
- Bring allergies, pharmacy name, discharge paperwork and medical-device details if relevant.
- For children, bring guardian information, pediatrician name, current medicines and immunization details if available.
- For mental health crisis, use 911, nearest ER, or Hennepin’s Acute Psychiatric Services route.
HCMC Parking, Entrances and Downtown Campus Navigation
HCMC is a multi-building downtown campus. Before driving, match your visit to the exact building and entrance. Hennepin Healthcare lists HCMC Parking Ramp, Hospital Parking Ramp and Clinic & Specialty Center parking options, with discounted patient and visitor parking available in the listed ramps when validation applies.
Emergency entrance
The HCMC Red Building 8th Street Emergency entrance is listed as open to the public 24/7.
Blue Building entrance
The public entrance on the 8th Street south side is listed Monday–Friday, 7:30 a.m. to 6 p.m.
Purple Building route
Purple Building clinic patients may have direct entry rules. The P2 entrance from the HCMC parking ramp is listed Monday–Friday, 7:30 a.m. to 8 p.m.
HCMC Medical Records: MyChart First, Release Form When Needed
Hennepin Healthcare’s records page says limited information is available in MyChart, and additional records can be requested through the records process. For formal copies, use the Authorization to Release Health Information route and be specific about dates and document types.
Medical records contacts
Records request tips
- Use MyChart first for available routine records.
- Request exact record types: discharge summary, ED note, operative report, lab, radiology report, immunizations or visit notes.
- Use a clear date range instead of “all records.”
- Include the recipient’s exact name, fax number and address.
- Bring valid photo ID if approved for in-person pickup.
HCMC Billing, Insurance, Payment Plans and Financial Assistance
Billing questions are where many patients lose time. Hennepin Healthcare lists billing customer service at 1-800-495-4915. You can also use MyChart for bill payment and messaging when appropriate.
Billing questions
Call 1-800-495-4915, Monday–Friday, 8 a.m. to 4 p.m., for billing questions and payment-by-phone help.
Pay options
Hennepin Healthcare lists online payment through MyChart, pay by phone, pay by mail, and in-person help at the Clinic & Specialty Center.
Financial assistance
Hennepin Healthcare says financial counselors can work with patients to find a plan and that care is not denied based on ability to pay.
- Ask whether insurance has fully processed before paying a large balance.
- Ask for an itemized bill if a charge does not make sense.
- Ask whether a payment plan, Hennepin Care discount, charity care or public program help may apply.
- Keep statement number, guarantor name, service date, EOB and payment receipt together.
- Hospital-based clinic billing may differ from a standard doctor’s office bill.
Visitors, Hospital Stay, Item Drop-Off and Service Animals
Hennepin Healthcare’s patient resources and hospital-stay pages are useful before visiting someone at the downtown campus. Confirm the patient’s building, department, room and unit-specific rules before traveling.
Item drop-off
Hennepin Healthcare says items can be dropped at the Welcome Desk at the 730 S. 8th St. entrance from 8 a.m. to 6 p.m., with patient name, department and room number.
Service animals
Certified ADA service animals are welcome. Comfort or emotional support animals are not allowed unless certified under the stated rules.
Internet and support
Patient resources include WiFi, disability resources, interpreter services, ATMs, onsite pharmacy, food and coffee, and lodging support links.
- Confirm the patient’s room and department before sending or dropping off items.
- Do not bring valuables, large gifts, flowers, food or medical equipment without checking the unit.
- Use one family spokesperson for long admissions to reduce repeated staff calls.
- Ask about interpreter services, disability resources and transportation help before the visit if needed.
Food, Coffee, Pharmacy and On-Campus Support
Hospital visits can run long. Food, coffee, pharmacy, WiFi and wayfinding details matter for patients, family members and caregivers who may spend hours on campus.
Inspirations Café
Hennepin lists Inspirations Café in the Orange Building, Level 3, with breakfast, lunch, grab-and-go and dinner hours.
Community Pharmacy
Hennepin Healthcare lists Community Pharmacy contact at 612-873-3220. Ask about prescription pickup timing before leaving campus.
Wayfinding
Ask staff for the correct building color, elevator bank, tunnel or skyway route. Use the campus map instead of guessing by address alone.
HCMC Map, Entrances and Local Arrival Tips
Use the HCMC campus address for the hospital, but use the exact building name for navigation whenever possible. Red, Blue, Purple, Orange, Green, Shapiro and Clinic & Specialty Center routes can differ.
Emergency route
Use the Red Building 8th Street Emergency entrance for emergency care. It is listed as open 24/7.
Clinic & Specialty Center
The Clinic & Specialty Center is listed at 715 South 8th Street, Minneapolis, MN 55404, with underground patient parking from Park Avenue.
Records office route
Medical records office information points to the Blue Building, 1st floor, B1.114, 900 S. 8th Street, Minneapolis, MN 55415.
Before Your HCMC Visit: Patient and Family Checklist
Most avoidable stress comes from small missing details: wrong entrance, missing ID, unclear parking, missing records, no portal access, or a bill paid before insurance finishes processing.
Bring these
- Photo ID and insurance card.
- Medication list, doses, allergies and pharmacy name.
- Appointment instructions, referral or authorization if required.
- Relevant outside records, imaging reports, discharge papers or MyChart access.
- Phone charger, glasses, hearing aids, caregiver contact and parking reminder.
Confirm these
- Exact building, floor, entrance, ramp and arrival time.
- Whether MyChart forms, E-Visit or video visit options apply.
- Whether visitor or drop-off rules apply to the unit.
- Whether discounted parking validation is available in your clinic or inpatient unit.
- Whether symptoms require 911 or emergency care instead of routine scheduling.
Official HCMC and Hennepin Healthcare Links
Use these official links before entering medical information, requesting records, paying a bill, visiting a patient or driving to the downtown Minneapolis campus.
Hennepin County Medical Center FAQs
What is Hennepin County Medical Center called now?
Patients still search for Hennepin County Medical Center and HCMC. The current system name is Hennepin Healthcare, and HCMC is the downtown Minneapolis hospital campus location.
What is the address for HCMC?
The HCMC campus page lists HCMC at 730 South 8th Street, Minneapolis, MN 55415. Some departments and clinics use nearby campus buildings, so confirm the exact building before traveling.
What is the main phone number for Hennepin Healthcare?
Hennepin Healthcare lists general information at 612-873-3000. For clinic appointments and information, it lists 612-873-6963.
Does HCMC use MyChart?
Yes. Hennepin Healthcare uses MyChart for secure patient-portal tasks such as appointments, results, messages, refills, medical records access and bill payment.
Who do I call for MyChart help?
Hennepin Healthcare lists 612-873-5600 for help accessing a MyChart account.
Is HCMC a Level I Trauma Center?
Yes. Hennepin Healthcare describes HCMC as a Level I Adult and Pediatric Trauma Center. For serious or life-threatening symptoms, call 911.
Where is the HCMC Emergency Department entrance?
The HCMC Red Building 8th Street Emergency entrance is listed as open to the public 24/7. Emergency care should be used for serious, dangerous or rapidly worsening symptoms.
How do I request medical records from HCMC?
Use Hennepin Healthcare’s medical records process. The records page lists help at 612-873-3180, fax for the release form at 612-873-1516, and mail to HIM Dept., Mail Code S7, 701 Park Avenue, Minneapolis, MN 55415.
Who do I call for HCMC billing questions?
Hennepin Healthcare lists billing customer service at 1-800-495-4915. Payment questions, payment plans and billing help can also be handled through official billing resources and MyChart when available.
Where should I park at HCMC?
Hennepin Healthcare lists the HCMC Parking Ramp, Hospital Parking Ramp and Clinic & Specialty Center underground parking. Discounted hourly parking may be available in listed ramps with validation from a clinic or inpatient unit.
Does HCMC have food and coffee options?
Yes. Hennepin Healthcare lists food and coffee resources, including Inspirations Café in the Orange Building, Level 3. Hours can change, so verify on the official food and coffee page or on campus.
Can I drop off items for an HCMC inpatient?
Hennepin Healthcare’s hospital-stay page says items can be dropped at the Welcome Desk at the 730 S. 8th St. entrance from 8 a.m. to 6 p.m., with the patient’s name, department and room number.