Hennepin County Medical Center MyChart, Doctors, ER & Visit Help
Use this independent guide to plan a visit to HCMC, now part of Hennepin Healthcare, in downtown Minneapolis. It covers MyChart, doctors, appointments, the Emergency Department, campus buildings, medical records, billing, parking, and official phone numbers.
Quick Answer: HCMC MyChart, Doctors and Main Phone
Hennepin County Medical Center is commonly known as HCMC and is part of Hennepin Healthcare. The downtown campus has several buildings, so the right address depends on your department. For the Emergency Department, use 730 South 8th Street, Minneapolis, MN 55415. For general information, call 612-873-3000. For clinic appointments, call 612-873-6963. For MyChart account help, call 612-873-5600.
HCMC Patient Guide Menu
Jump to the section that matches what you need today: portal access, doctors, appointments, ER, medical records, billing, parking, or campus directions.
HCMC MyChart: What You Can Do Online
Hennepin Healthcare MyChart helps patients manage many routine healthcare tasks online. The official MyChart page says patients can schedule video, phone, or in-person visits, complete E-Visits for common health issues, message providers, view test results and immunization records, refill prescriptions, request or print medical records, link family accounts, view and pay bills, and request price estimates.
Use MyChart for routine needs
- View test results and immunization records.
- Send secure non-urgent messages to your care team.
- Schedule video, phone, or in-person visits when available.
- Request prescription renewals.
- View and pay bills online.
- Print or request available medical records.
Do not use MyChart for these
- Chest pain, stroke symptoms, severe breathing trouble, or major injury.
- Fast-changing symptoms that may need emergency care.
- Urgent psychiatric crisis or immediate safety concerns.
- Same-day issues when you need a nurse or clinic answer quickly.
- Formal full-record requests for legal, insurance, or outside-provider use.
Start from the official MyChart page
Use Hennepin Healthcare’s official MyChart page for login and account creation. Avoid entering medical details on unofficial login pages or third-party search results.
Call support if access blocks care
For account access help, Hennepin Healthcare lists MyChart support at 612-873-5600. Keep your name, date of birth, phone number, and email ready.
Use E-Visit only for non-urgent conditions
Hennepin Healthcare describes MyChart E-Visits as a route for common non-urgent concerns. If your symptom is severe, worsening, or unsafe to wait, call 911 or use urgent/emergency care instead.
HCMC Doctors: How to Find the Right Provider
Hennepin Healthcare’s official Find a Provider tool lets patients search by name, location, radius, and specialty. This is the safest way to confirm whether a doctor, nurse practitioner, physician assistant, therapist, or specialist is currently connected with HCMC or another Hennepin Healthcare location.
Search by specialty
Use this when you need cardiology, neurology, orthopedics, psychiatry, family medicine, pediatrics, ophthalmology, surgery, transplant, rehabilitation, or another department.
Search by location
Hennepin Healthcare has HCMC campus providers and community clinic providers. Check the location carefully before booking because not every provider is at the same building.
Confirm insurance rules
Before the visit, ask your insurer whether Hennepin Healthcare, the department, the provider, and any hospital-based clinic charges are covered under your plan.
Appointments: Phone, MyChart and Online Scheduling
Hennepin Healthcare says patients can schedule appointments by phone at 612-873-6963, Monday through Friday, 7:30 am to 5:30 pm. Current patients can use MyChart for online scheduling, and new patients may use the online scheduling portal when available.
Current patient
Log in to MyChart for appointments, messages, visit details, E-Visits, and follow-up tasks. Call if the appointment type you need is not available online.
New patient
Use Hennepin Healthcare’s appointment page or call the appointment line. Have your insurance, reason for visit, preferred location, and provider preference ready.
Running late?
Hennepin Healthcare asks patients to arrive on time or a little early. Their appointment page notes that arriving 10 or more minutes late may affect wait time or shorten the appointment.
HCMC Emergency Department and Level I Trauma Care
Hennepin Healthcare’s Emergency Department page identifies HCMC as an adult and pediatric Level I Trauma Center and lists the Emergency Department at 730 South 8th Street, Minneapolis, MN 55415. The Emergency Department phone listed is 612-873-3132. For medical emergencies, call 911.
Use emergency care now
Chest pain, stroke signs, severe breathing trouble, major bleeding, poisoning, seizure, major trauma, severe burns, severe allergic reaction, or sudden confusion.
Pediatric emergency care
HCMC’s emergency page describes care for critically ill and injured children and notes pediatric trauma verification. For children with severe symptoms, call 911.
Mental health crisis
Hennepin Healthcare’s MyChart page says Acute Psychiatric Services is open 24/7 and walk-in only at 780 S. 8th St. For immediate danger, call 911.
HCMC Campus Buildings: Why the Exact Address Matters
HCMC is not just one simple front door. Hennepin Healthcare’s HCMC page lists multiple downtown campus buildings and entrances. Always confirm the building, entrance, floor, clinic name, and parking ramp before leaving home.
| Building / area | Official address or entrance note | Helpful patient use |
|---|---|---|
| Red Building / Emergency | 730 South 8th Street, Minneapolis, MN 55415 | Emergency Department, Children’s Hospital at HCMC, NICU, PICU, Stroke, and related hospital services. |
| Purple Building | 716 South 7th Street, Minneapolis, MN 55415 | Burn Center, hyperbaric medicine, radiology, weight management, transplant, travel medicine, and related departments. |
| Blue / Orange / Green / Shapiro areas | 900 South 8th Street, Minneapolis, MN 55415 | Birth Center, psychiatry, rehab, kidney, travel medicine, addiction medicine, sleep, ultrasound, and other specialty services. |
| Clinic & Specialty Center | 715 South 8th Street, Minneapolis, MN 55404 | Many outpatient clinic visits, patient billing office, specialty appointments, and underground patient parking. |
Important Hennepin Healthcare Phone Numbers
These official phone routes help patients avoid unnecessary transfers. Use 911 for emergencies and the department-specific numbers below for non-emergency needs.
| Need | Official phone | Best use |
|---|---|---|
| General information | 612-873-3000 | Main Hennepin Healthcare routing and general questions. |
| Clinic appointments & information | 612-873-6963 | Appointments, nurse questions, clinic routing, and visit scheduling. |
| MyChart access help | 612-873-5600 | Login, account access, activation code, and portal support. |
| Emergency Department | 612-873-3132 | Emergency Department information. Call 911 for true emergencies. |
| Acute Psychiatric Services | 612-873-3161 | Crisis center information. Call 911 if someone is in immediate danger. |
| Medical records release | 612-873-3180 | Release of Information and medical records request questions. |
| Patient billing | 1-800-495-4915 | Bill questions, payment plans, insurance balance, and payment by phone. |
| Patient representatives | 612-873-8585 | Concerns, complaints, compliments, and patient experience issues. |
| Poison Control | 1-800-222-1222 | Poison exposure advice. Call 911 if the person is unconscious, not breathing, or seriously ill. |
Medical Records: MyChart Access vs Formal Release Request
Hennepin Healthcare says patients can access limited medical record information through MyChart. For formal records, the Health Information Management department handles release requests with authorization from the patient or authorized requester.
Use MyChart when you need quick access
- Available test results.
- Immunization records.
- Visit summaries and selected health information.
- Messages and appointment-related information.
Use Release of Information for formal copies
- Outside specialist transfer.
- Legal, insurance, disability, school, or employer requests.
- Full chart, specific date-range records, or paper/electronic copies.
- Medical record amendment requests.
Billing, Insurance, Price Estimates and Financial Help
Hennepin Healthcare explains that insured patients are responsible for balances determined by their insurance company, including copays, deductibles, coinsurance, and non-covered services. Their billing page also says most patients receive one bill that lists hospital and physician services.
Billing questions
Call 1-800-495-4915 for billing questions, payment by phone, payment plans, and bill explanation.
Price estimate
Hennepin Healthcare lists a Pricing Information line at 612-873-9500 for cost estimates before services.
Financial counselor
If you expect trouble paying a medical bill, Hennepin Healthcare lists financial counselor support at 612-873-2767.
Parking and Downtown Minneapolis Arrival Tips
Hennepin Healthcare lists several downtown parking options near the HCMC campus. Discounted patient and visitor parking is available in the HCMC Parking Ramp and the Hospital Parking Ramp when patients or visitors request validation in the clinic or inpatient unit.
HCMC Parking Ramp
Located around 6th Street and Park Avenue, with entrances listed at 615 South 6th Street and 614 South 7th Street.
Hospital Parking Ramp
Located off Chicago Avenue around 8th or 9th Street, useful for hospital and Emergency Department access depending on your destination.
Clinic & Specialty Center parking
The Clinic & Specialty Center has underground patient parking with entrance on Park Avenue.
Hennepin County Medical Center Map
This map points to the HCMC Emergency Department / Red Building area at 730 South 8th Street, Minneapolis, MN 55415. For clinic visits, confirm whether your appointment is in the Red, Purple, Blue, Green, Orange, Shapiro, or Clinic & Specialty Center building before using navigation.
Official Hennepin Healthcare Links
Use these official resources for final confirmation before visiting. Phone numbers, entrance access, appointment options, parking details, billing rules, visitor policies, and MyChart features can change.
Source Verification and Independent Notice
This page is an independent patient navigation guide. It is not the official website of Hennepin Healthcare, HCMC, Hennepin County, or any hospital department.
Official Hennepin Healthcare pages were checked before writing for MyChart, doctors, appointments, emergency care, campus buildings, parking, medical records, contact numbers, billing, and patient resources. Always confirm current details directly with Hennepin Healthcare before visiting or making healthcare decisions.
Hennepin County Medical Center FAQs
Is Hennepin County Medical Center the same as HCMC?
Yes. Many people still search Hennepin County Medical Center, but the downtown hospital campus is commonly known as HCMC and is part of Hennepin Healthcare.
What is the main phone number for HCMC?
Hennepin Healthcare lists general information at 612-873-3000.
What is the HCMC MyChart support phone number?
Hennepin Healthcare lists MyChart account access help at 612-873-5600.
How do I schedule an appointment at Hennepin Healthcare?
Call 612-873-6963 for clinic appointments and information. Current patients may also schedule through MyChart when online scheduling is available.
Where is the HCMC Emergency Department?
The Emergency Department is listed at 730 South 8th Street, Minneapolis, MN 55415. For life-threatening symptoms, call 911.
How do I find HCMC doctors?
Use the official Hennepin Healthcare Find a Provider tool to search by name, specialty, location, and radius. Confirm insurance, referral, and authorization rules before booking.
Can I use MyChart for emergency symptoms?
No. MyChart is for routine online care tasks and non-urgent communication. For emergency symptoms, call 911 or go to the nearest emergency room.
How do I request HCMC medical records?
Use MyChart for limited online record access, or use Hennepin Healthcare’s Medical Records / Release of Information process for formal copies. The Release of Information phone is 612-873-3180.
Where should I park for HCMC?
Hennepin Healthcare lists the HCMC Parking Ramp, Hospital Parking Ramp, and Clinic & Specialty Center parking. Ask your clinic or inpatient unit for validation when eligible.
What should I bring for an HCMC visit?
Bring photo ID, insurance card if available, medication list, allergy list, appointment details, referral or authorization if needed, outside records, phone charger, and emergency contact information.
Final Summary
Hennepin County Medical Center is widely known as HCMC and is part of Hennepin Healthcare in downtown Minneapolis. For general information, call 612-873-3000. For appointments, call 612-873-6963. For MyChart access help, call 612-873-5600. For the Emergency Department, Hennepin Healthcare lists 730 South 8th Street and 612-873-3132.
Before visiting, confirm your exact building, entrance, appointment type, insurance rules, parking ramp, and whether you need records, labs, imaging, referrals, or authorization. For emergency symptoms, call 911 immediately.