St. Michael Patient Route Hub
Use this 2026 guide before you log in, call the hospital, search for MyChart, find a VMFH doctor, use Emergency Services, request records, get imaging copies, pay a bill, visit a patient, plan free parking, or drive to the Silverdale campus.
The key correction: St. Michael Medical Center patients use VMFH MyChart. Virginia Mason Medical Center and some regional centers use the CommonSpirit Patient Portal, so do not choose the wrong portal when your care was at St. Michael.
Choose the Right St. Michael Route
Official-Source Check: What This Rebuild Improves
This version keeps the existing URL but makes the guide more practical: portal decision tree, current VMFH/CommonSpirit portal distinction, emergency entrance reminder, records-processing rules, imaging-copy route, free-parking/visitor details, billing warnings, and mobile-safe card rows instead of wide desktop-only tables.
Verified details used
- Official address, main phone and VMFH hospital page.
- VMFH MyChart features and support number.
- Emergency Services location, Level III Trauma Center detail and Ridgetop Blvd entrance note.
- HIM phone/fax, electronic request route, 15/21-working-day processing guidance and image-copy instructions.
- Billing office phone, online bill pay, separate-bill warning and financial-assistance route.
- Free parking, café, gift shop, interpreter services, lost and found, ICU visiting note and spiritual care.
Verify live before acting
- Emergency entrance or construction detours before relying on old map directions.
- Doctor schedules, accepted insurance and exact clinic location.
- Visitor rules, ICU exceptions and infection-control changes.
- Imaging-copy format, processing time and whether your doctor needs report or image files.
- Final bill balance after insurance and whether separate provider bills apply.
Best user rule
Use this page to choose the correct route, then use official VMFH pages before logging in, paying a bill, requesting records, driving to a department, or sharing health information.
St. Michael Medical Center vs Harrison Medical Center
Older local references may still mention Harrison Medical Center. The current official hospital name is St. Michael Medical Center in Silverdale, part of Virginia Mason Franciscan Health.
Current name
Use St. Michael Medical Center for official hospital pages, billing, records, MyChart, maps and emergency care.
Older map/search results
If you see Harrison in an older directory, verify the current VMFH St. Michael page before calling or paying.
Address check
The official St. Michael campus address is 1800 Northwest Myhre Road, Silverdale, WA 98383.
St. Michael Medical Center MyChart: Use VMFH MyChart
VMFH says St. Michael Medical Center patients use VMFH MyChart. Virginia Mason Medical Center and regional centers use the CommonSpirit Patient Portal, so choose the portal based on where you received care.
Use VMFH MyChart for
- Viewing portions of health records.
- Visit summaries and scheduled appointments.
- Test results and provider messages.
- Current prescriptions and refill requests.
- eCheck-in up to 24 hours before eligible appointments.
- Appointment Arrival feature on mobile.
- Bill payment and proxy access for people you care for.
MyChart support
VMFH lists MyChart support at 844-528-8383. Use this for portal access, app, activation and account help — not emergency symptoms.
Important portal limits
VMFH says MyChart replies are generally within one to three business days and MyChart should not be used for urgent situations. Dial 911 for an emergency.
Doctors, Online Scheduling and Silverdale Clinics
St. Michael Medical Center is the hospital campus. Your doctor visit may be at the hospital, St. Michael Medical Pavilion, cancer center, imaging, a VMFH clinic, a specialty office or another Silverdale-area location.
Find providers
Use VMFH Providers for the Silverdale area, online scheduling when available, or the VMFH call center at 888-825-3227 for provider/location help.
Medical Pavilion
Ask whether your visit is in the main hospital, Medical Pavilion, imaging, cancer center, lab, surgery, rehabilitation or another clinic.
Before booking
Confirm insurance, referral, authorization, records, images, fasting, medication holds, arrival time and whether separate facility/provider billing may apply.
Appointment checklist
- Exact address, building, entrance, floor, suite and check-in desk.
- Whether the visit is new patient, follow-up, pre-op, post-discharge, imaging, lab, virtual urgent care or routine primary care.
- Insurance card, referral, prior authorization and financial-assistance needs.
- Medication list, allergies, prior records, imaging and discharge paperwork.
- Whether MyChart eCheck-in is available up to 24 hours before the appointment.
Useful St. Michael Medical Center Phone Numbers
Use direct numbers when you know the route. For medical advice, call your provider. For emergencies, call 911.
Emergency Services, Level III Trauma and Right-Care Decisions
VMFH says St. Michael Emergency Services provides 24-hour emergency care, dedicated care for heart attack and stroke, on-site cath lab support, private treatment rooms, and Level III Trauma Center services.
Use ER / 911 now
- Chest pain, pressure, fainting or heart attack signs.
- Stroke signs: face droop, arm weakness, speech trouble or sudden confusion.
- Major injury, head trauma, uncontrolled bleeding, severe burn or deep wound.
- Poisoning, overdose, seizure, sudden vision loss or severe allergic reaction.
- Pregnancy emergency symptoms or suicidal crisis.
Entrance note
Emergency Services is listed on the first floor at 1800 Northwest Myhre Road. The official emergency page notes the main Emergency Services entrance is from Ridgetop Blvd. Verify live entrance changes before relying on old directions.
May not be ER-first
- Portal login help.
- Old records or imaging-copy requests.
- Billing and insurance questions.
- Minor stable symptoms appropriate for primary care, urgent care or virtual urgent care.
- Routine medication questions or appointment rescheduling.
Medical Records, Release of Information and Radiology Image Copies
VMFH gives patients three access routes: view information in VMFH MyChart or the CommonSpirit Patient Portal, request a copy of medical records, or use another application such as Apple Health. For St. Michael, formal records go through the Franciscan hospital HIM route.
HIM phone
253-426-6673 for St. Michael and other Franciscan hospitals.
HIM fax
253-428-8365 for St. Michael and other Franciscan hospitals.
Processing timing
VMFH says records are made available in a timely fashion not to exceed 15 working days; if not available at request time, status is provided and records are produced within 21 days when applicable.
Billing, Insurance, Online Bill Pay and Financial Assistance
VMFH billing pages explain online bill pay, cost estimates, accepted insurance, financial assistance and separate bills. For St. Michael and other CHI Franciscan/Franciscan Medical Group services, the billing office is 1-888-779-6380, Monday-Friday, 8 AM-5 PM.
Online bill pay
Use official VMFH online bill pay links only. Avoid random text-message links, ad pages or copied payment URLs.
Insurance check
VMFH says St. Michael is included in many plans, but plan coverage changes. Confirm current coverage with your insurer using the member-services number on your card.
Financial assistance
Financial assistance and discount programs are available for people who qualify. Use official VMFH/CHI Franciscan assistance forms and call the billing office if you need help applying.
Before paying a large or confusing bill
- Is this a hospital facility bill, physician bill, radiology bill, emergency provider bill, lab bill, anesthesia bill or another separate statement?
- Has your insurance fully processed the claim and issued an Explanation of Benefits?
- Does the bill match your name, service date, account number and insurance plan?
- Do you need an itemized bill before paying or disputing?
- Could financial assistance, discount programs, payment plan or Washington Healthplanfinder options apply?
- Are you using official VMFH bill pay and not a suspicious payment link?
Visitors, Free Parking, Café, Wi-Fi, Gift Shop and Support
St. Michael visitor resources include free parking, floor plan/visitor guide, Wi-Fi/cell-phone guidance, café, interpreter services, lost and found, gift shop, spiritual care, interfaith chapel and healing garden.
Free parking
VMFH says parking is free for both patients and visitors and available in lots around St. Michael.
Orozco Family Café
The café is on the ground floor and listed open 6:30 AM-7 PM, seven days a week.
Gift shop
The Gift Shop is in the Ridgetop Entrance lobby. Listed hours: Monday-Friday 9 AM-6 PM; weekends 10 AM-7 PM.
Interpreter services
VMFH says auxiliary aids and interpreter services are available at no charge for patients and visitors who need communication assistance.
Spiritual care
Chaplains are available daily from 7:30 AM-4 PM. Spiritual Care office: 564-240-2501/02.
Lost and found
Lost and found items are held in Security. Call 360-744-8942 for help.
Labor, Delivery, Nursery and Birth-Center Planning
St. Michael campus services include a Family Birth Center and Level II Special Care Nursery. For urgent pregnancy warning signs, use emergency care immediately.
Labor and Delivery
St. Michael lists Labor and Delivery at 360-337-8928.
Nursery
Nursery routing is listed through the main hospital phone: 564-240-1000.
Stork Express
Stork Express / general information is listed at 888-825-3227.
Before coming for birth care
- Photo ID, insurance card, OB paperwork, medication list and allergies.
- Support-person and visitor rules for labor, delivery, postpartum and nursery.
- Parking/entrance plan and after-hours route.
- Birth plan, pediatrician information and emergency contact.
- Installed car seat and discharge ride.
- Interpreter, hearing, vision, mobility or communication support needs.
Maps, Entrances, Registration and Wayfinding
The St. Michael campus is at 1800 Northwest Myhre Road in Silverdale. Before leaving, decide whether you need the main hospital, Emergency Services, Medical Pavilion, Cancer Center, imaging, labor and delivery, surgery, registration or a clinic.
Official St. Michael Links to Use After This Guide
St. Michael Medical Center Map and Directions
Use this map for the main St. Michael Medical Center campus. For Emergency Services, Medical Pavilion, Cancer Center, imaging, birth center, surgery, registration or a clinic visit, confirm the exact entrance before traveling.
Confirm building, entrance, parking, ID, insurance card, referral, records and appointment time.
Use reception desk or unit directions and ask for the correct department if unclear.
Confirm discharge instructions, medications, follow-up, MyChart access, records and billing questions.
St. Michael Patient Route Planner
Select your situation and create a practical next-step list.
Call and Message Scripts for Faster Help
Portal script
Hi, I received care at St. Michael Medical Center in Silverdale and need help with VMFH MyChart. My issue is [login / activation / results / message / eCheck-in / bill pay / proxy access]. What is the correct next step?Doctor appointment script
Hi, I need a VMFH appointment near Silverdale for [condition/specialty]. Is this at the main hospital, Medical Pavilion, Cancer Center, imaging, or another clinic? Do I need referral, authorization, records or images first?Records script
Hi, I need St. Michael records from [date]. I need [discharge summary / ER note / lab result / imaging report / operative note]. Should I use MyChart, electronic records request, HIM phone/fax, or another route?Imaging script
Hi, I had imaging at St. Michael on [date]. My outside doctor needs [written report / actual image files]. What format can you send, what ID/authorization is needed, and how long will it take?Billing script
Hi, I have a St. Michael/VMFH bill for service date [date]. Has insurance finished processing, is this hospital or separate provider billing, and can I request an itemized bill, payment plan or financial-assistance review?Visitor script
Hi, I want to visit patient [name/unit]. Can you confirm visiting guidance, entrance, parking, whether food/flowers are allowed, and any ICU or infection-control restrictions today?Common St. Michael Mistakes to Avoid
Using the wrong portal
St. Michael patients use VMFH MyChart. Virginia Mason Medical Center/regional centers use the CommonSpirit Patient Portal.
Waiting on MyChart during an emergency
MyChart is not emergency care. Call 911 for severe or dangerous symptoms.
Driving to the wrong entrance
Emergency Services uses Ridgetop Blvd entrance guidance. Verify live construction or entrance changes before depending on old directions.
Requesting image reports instead of actual images
Outside specialists may need actual image files, not just the radiology report.
Paying a separate provider bill too fast
Emergency provider and radiology bills may be separate. Match each bill to your insurance EOB.
Assuming visitor rules are fixed
St. Michael has flexible visiting guidance, but ICU, infection control and patient condition can change visitor rules.
St. Michael Medical Center FAQ
Where is St. Michael Medical Center located?
St. Michael Medical Center is located at 1800 Northwest Myhre Road, Silverdale, WA 98383.
What is St. Michael Medical Center’s main phone number?
The main hospital phone number is 564-240-1000.
Does St. Michael Medical Center use MyChart?
Yes. St. Michael Medical Center patients use VMFH MyChart. Virginia Mason Medical Center and regional centers use the CommonSpirit Patient Portal, so choose the portal based on where you received care.
What is VMFH MyChart support phone number?
VMFH lists MyChart support at 844-528-8383.
What can I do in VMFH MyChart?
VMFH MyChart can help patients view portions of health records, visit summaries, current prescriptions, refill requests, scheduled appointments, test results, secure messages, eCheck-in, bill payment and proxy access for people they care for.
What is the St. Michael Emergency Services phone number?
St. Michael Emergency Services is listed at 564-240-2100. Call 911 for emergency symptoms or emergency transport.
Is St. Michael Medical Center a trauma center?
Yes. VMFH describes St. Michael Emergency Services as a Level III Trauma Center with physicians and registered nurses certified in emergency medicine and advanced cardiac life support.
Where is the emergency entrance at St. Michael Medical Center?
VMFH’s emergency page lists Emergency Services on the first floor at 1800 Northwest Myhre Road and notes that the main entrance to Emergency Services is from Ridgetop Blvd. Verify live entrance updates before relying on old directions.
How do I find a doctor near St. Michael Medical Center?
Use VMFH Providers for the Silverdale area, online scheduling where available, or VMFH general information at 888-825-3227. Confirm the exact clinic, building, floor, suite, insurance and referral requirements before visiting.
How do I request St. Michael medical records?
Use VMFH MyChart first for available information. For formal records, VMFH lists the HIM Department for St. Michael and other Franciscan hospitals at 253-426-6673, fax 253-428-8365.
How long can St. Michael medical records take?
VMFH says records are made available in a timely fashion not to exceed 15 working days. If records are not available at the time of request, status is provided and records are produced within 21 days from receipt when applicable.
Who do I call for St. Michael billing questions?
For St. Michael and other CHI Franciscan/Franciscan Medical Group services, VMFH lists the billing office at 1-888-779-6380, Monday through Friday, 8 a.m. to 5 p.m.
Is parking free at St. Michael Medical Center?
Yes. VMFH says parking is free for both patients and visitors and available in lots around St. Michael.
What are the Orozco Family Café hours?
The Orozco Family Café is listed as open 6:30 a.m. to 7 p.m., seven days a week.
What are St. Michael gift shop hours?
The Gift Shop is listed as open Monday through Friday from 9 a.m. to 6 p.m. and weekends from 10 a.m. to 7 p.m.
What is the St. Michael Labor and Delivery phone number?
St. Michael lists Labor and Delivery at 360-337-8928.
Who do I call for care concerns at St. Michael?
For patient advocacy or unresolved concerns, VMFH lists Patient Advocacy at 877-426-4701. For immediate safety concerns, speak to hospital staff right away or call emergency services if needed.