Maine Portland Medical Center: MyChart, Doctors & Phone 2026

Verified details used

• Official address, main phone, fax and toll-free number.
• MaineHealth MyChart support, proxy guidance and billing support numbers.
• Portland Emergency Department phone and pediatric emergency care listing.
• Pre-registration phone and visitor check-in photo ID rule.
• Medical records request steps through MyChart.
• Billing and financial services phone, hours, cost-estimate route and HIPAA billing access note.
• Gift shop, boutique, radiology, Family Birth Center, NICU and patient relations details.

Verify live before acting

• Emergency entrance, construction or traffic changes around Bramhall/Congress.
• Doctor location, accepting-patient status and exact campus.
• Parking garage availability, visitor rules and department hours.
• Insurance network, prior authorization and final patient balance.
• Whether an outside provider needs a record summary, full chart, imaging report or actual images.

Best user rule

Use this page to choose the correct route, then use official MaineHealth pages before entering private information, paying a bill, requesting records, choosing a doctor or driving to a department.

Current official name

Use MaineHealth Maine Medical Center Portland for official hospital, emergency, records, billing and location pages.

Main hospital address

22 Bramhall St, Portland, ME 04102-3134. Some services may use Brighton, Scarborough, Biddeford, Sanford or other MaineHealth locations.

Campus reality

The Portland campus includes a teaching hospital, Level I trauma center, dedicated children’s hospital, family birth center, stroke care, pharmacy services and specialty care.

Use MyChart for

• Viewing results and reports.
• Managing appointments.
• Requesting records through the “Request My Records” route.
• Viewing statements and billing details.
• Paying bills online.
• Requesting price estimates.
• Paperless billing and customer-service messages.
• Proxy access for a child, adult loved one or caregiver when approved.

MyChart help

MaineHealth lists MyChart technical support at 855-255-2300. For billing questions through MyChart, MaineHealth lists 866-804-2499.

Proxy access

For patients under 18, MaineHealth says proxy forms are used and brought to the provider’s office for relationship verification. For adults, use “Share My Record” in MyChart to send an invite.

Use provider search

Use MaineHealth’s official provider directory and location pages for doctors, specialties, services and campus-specific phone numbers.

Pre-registration

For scheduled services at the Portland campus, call 207-662-2433 or toll-free 1-800-619-9715, Monday-Friday, 7:30 AM-6:30 PM.

Confirm campus

Ask whether your visit is Bramhall, Brighton, Scarborough, a specialty office, Family Birth Center, radiology, outpatient lab, urgent care or another MaineHealth site.

Use 911 / ER now

• Chest pain, possible heart attack or severe shortness of breath.
• Stroke signs: face droop, arm weakness, speech trouble or sudden severe headache.
• Major trauma, severe bleeding, severe burn, serious fall or head injury.
• Poisoning, overdose, seizure, sudden confusion or severe allergic reaction.
• Pregnancy emergency symptoms, severe abdominal pain or suicidal crisis.
• Child difficult to wake, severe breathing trouble, serious injury, dehydration signs or seizure.

Pediatric emergency care

The Portland emergency department listing includes pediatric emergency care. Families should still call 911 for severe pediatric symptoms or emergency transport.

Bring if safe

• Photo ID and insurance card.
• Medication list, allergies and doses.
• Recent discharge papers or key test results.
• Emergency contact and guardian details for children.
• Only gather paperwork if it does not delay care.

Billing help

Call 866-804-2499 or send a message to Customer Service in MyChart for billing and financial-assistance questions.

Price estimates

For services not yet received, request a price estimate through MyChart or call 866-804-2499.

Billing privacy

MaineHealth notes that under HIPAA, billing can be discussed only with the patient or guarantor listed on the account unless proper permission is given.

Visitor check-in

All visitors stop at a designated check-in point. Adults over 18 should expect to show photo ID.

Gift Shop

The Gift Shop is on the ground floor near the South Entrance. Phone: 207-662-2508. Hours listed: Monday-Friday 8 AM-4 PM, Saturday 9 AM-1 PM, Sunday closed.

Boutique

The Boutique offers Family Birth Center gifts and breastfeeding supplies. Phone: 207-662-5185. Listed hours match the Gift Shop schedule.

Patient relations

For concerns or complaints, call patient and guest relations at 207-662-2983. Calls are returned Monday-Friday during business hours.

Local lodging

MaineHealth lists local lodging resources including Brackett House. Verify eligibility, cost, keys, check-in and parking instructions before relying on lodging.

Parking reality

Use official Portland campus directions and current signs. Bramhall/Congress-area construction, garage access and traffic can affect arrival planning.

Where to go in labor

MaineHealth’s labor page says patients check in at the Coulombe Family Tower security desk. Unless told otherwise, patients first go to the obstetrical emergency department on the second floor.

OB/GYN Bramhall

MaineHealth Obstetrics and Gynecology – Bramhall St – Portland is listed at 207-662-5400, fax 207-662-6219.

NICU

Barbara Bush Children’s Hospital Neonatal Intensive Care Unit phone: 207-662-2246, fax 207-662-6227.

Use 22 Bramhall St and follow current hospital/ER signs. Call 911 for emergency transport.

Pre-register at 207-662-2433 or 800-619-9715 when needed.

Follow current Family Birth Center instructions and check in at the Coulombe Family Tower security desk when directed.

Using the wrong hospital name in forms

Use MaineHealth Maine Medical Center Portland for official hospital, records, billing and portal tasks.

Waiting on MyChart during emergencies

MyChart is not emergency care. Call 911 for severe or dangerous symptoms.

Driving to the wrong campus

Some services are at Bramhall, Brighton, Scarborough, Biddeford, Sanford or another location. Confirm before leaving.

Calling patient relations for billing

Patient relations cannot help with billing questions. Use Patient Financial Services at 866-804-2499.

Showing up without visitor ID

Visitors over 18 are asked to present photo ID at check-in. Ask staff if you do not have photo ID.

Requesting “all records” when specific records work better

Ask the receiving doctor whether they need discharge summary, ER note, imaging report, actual images, labs or operative note.