West Los Angeles VA Route Hub
Use this 2026 guide before you log in to My HealtheVet on VA.gov, call VA Health Connect, find a VA doctor, use emergency care, request medical records, refill prescriptions, check mental health walk-in help, arrange transportation, visit a Veteran, or drive to the West LA VA campus.
This page is built for fast action: portal vs phone, ER vs VA Health Connect, records vs pharmacy, building/campus navigation, patient advocate, homeless Veteran care, Fisher House, shuttle, parking, mental health, disability-friendly arrival and exact official links.
Route Hub
Choose the Right West LA VA Route
Official-Source Upgrade: What This Version Improves
This rebuild keeps the same article URL but makes the page more useful for Veterans, caregivers and family members. It focuses on what people need next: phone, portal, care routing, pharmacy, records, transportation, mental health, advocates, homelessness support and campus navigation.
Verified and included
- Official address, main phone, VA Health Connect and mental-health phone.
- Facility open-24/7 listing with service-hour caution.
- My HealtheVet move to VA.gov and online tools.
- Medical Records kiosk/fax/phone and 20-business-day processing note.
- Outpatient pharmacy hours and pharmacy support phone.
- Parking shuttle, valet, campus map, GPS intersection and coordinates.
- Patient advocate, Fisher House, homeless Veteran care and transportation routes.
Verify live before acting
- Clinic hours, provider availability and appointment location.
- Whether your need is West LA, Sepulveda, Downtown LA Clinic or another VA site.
- Building number, shuttle stop, parking/valet and entrance instructions.
- Prescription refill timing and mail delivery status.
- Records kiosk availability, authorization completeness and processing time.
Best user rule
Use this guide to choose the right VA route, then use official VA.gov pages before sharing private health data, requesting records, changing medications, planning transportation or driving to campus.
My HealtheVet on VA.gov: Records, Messages, Refills and Appointments
My HealtheVet moved to the VA.gov experience. Veterans now use VA.gov to manage health records, medications, secure messages and appointment information.
Use VA.gov for
- Review VA health records.
- Refill and track VA prescriptions.
- Send secure messages to eligible care teams.
- View or manage VA appointment information.
- Download or print records when appropriate.
- Use VA health tools with one official sign-in.
Secure messages
VA says secure messages are for non-urgent, non-emergency questions, care-team updates, referral questions, test results, prescription renewals and routine administrative questions.
Help desk
My HealtheVet support is listed through the National Help Desk at 877-327-0022 or 800-877-8339 TTY, Monday-Friday, 7 AM-7 PM Central time.
Appointments, Doctors and Specialty Referrals
West Los Angeles VA Medical Center provides primary care and specialty services including mental health care, women’s health, cancer care and research, thoracic surgery, dentistry, vision care and more. Specialty care often requires a referral from your VA primary care provider.
VA Health Connect
Use 877-252-4866 for VA Greater Los Angeles non-emergency care routing, clinical guidance and access help.
Mental health appointment line
VA Greater Los Angeles lists mental health care at 877-251-7295. Same-day walk-in mental health help is listed at Building 401.
Specialty care
If you already have a VA primary care provider, contact that team for specialty referrals and next steps.
Before scheduling or arriving
- Bring your Veteran Health ID Card if you have one.
- Bring cards for other coverage, such as Medicare, Medicaid, TRICARE or private insurance.
- Bring appointment confirmation and exact building/clinic instructions.
- Bring a current medication list including prescriptions, over-the-counter medicines, vitamins and herbal supplements.
- Ask whether you need referral, labs, imaging, fasting, medication holds, escort/driver or paperwork before the visit.
West Los Angeles VA Phone Directory
VA Health Connect, Emergency Care and Same-Day Decisions
VA Health Connect is the better route for non-emergency medical questions when you are unsure whether to message your care team, request an appointment, refill medication or be seen sooner. Emergency symptoms still require 911 or emergency care.
Use 911 / ER now
- Chest pain, stroke signs or severe breathing trouble.
- Major bleeding, serious injury, poisoning or overdose.
- Severe allergic reaction, seizure or sudden confusion.
- Suicidal crisis or immediate danger.
- Rapidly worsening symptoms or severe pain.
Use VA Health Connect for
- Non-emergency symptoms and care routing.
- Questions about where to get seen.
- Medication/refill concerns that are not immediate danger.
- Clinic access or scheduling direction.
- Care-team guidance when portal messaging may be too slow.
Use VA.gov messages for
- Non-urgent updates.
- Routine administrative questions.
- Non-emergency referral or renewal questions.
- Questions that can safely wait for care-team response.
Mental Health, Walk-In Help and Substance-Use Support
VA Greater Los Angeles lists same-day mental health and psychiatric help for both new and established patients at the West Los Angeles VA Medical Center mental health clinic in Building 401.
Mental health clinic
Building 401. Phone: 310-268-4594. Hours listed: Monday-Friday, 8 AM-4 PM.
Drug or alcohol evaluation
Same-day help is listed through the Walk-in Clinic in Building 401. Phone: 310-268-3908. Hours listed: Monday-Friday, 8 AM-4 PM.
System mental health route
VA Greater Los Angeles lists mental health care at 877-251-7295. If danger is immediate, use emergency care.
Medical Records: VA.gov, Kiosk, Fax and Processing Time
Start with My HealtheVet on VA.gov for available records. Use the records request route when you need formal copies, records sent to an outside provider, legal/insurance records, disability paperwork, school forms or caregiver copies.
Pharmacy, Refills, Mail and MedSafe Disposal
VA pharmacy tasks are often faster online or by phone than by walking in. Use VA.gov/My HealtheVet for eligible refills and tracking; use pharmacy support for questions that need a live route.
West LA outpatient pharmacy
Hours listed: Monday-Friday, 8 AM-7 PM; Saturday, 8 AM-4:30 PM.
Pharmacy support
Call 800-952-4852 for prescription questions. Use VA.gov for refill and tracking when available.
MedSafe disposal
VA lists a large blue MedSafe box at the West Los Angeles VA Medical Center Outpatient Pharmacy for expired or unwanted medicine disposal.
Before calling pharmacy
- Know the medication name, prescription number, last fill date and prescriber if possible.
- Check whether the prescription is active, expired, mailed, delayed or needs provider renewal.
- Use VA.gov/My HealtheVet for eligible refills and medication tracking.
- Call early before running out, especially before weekends, travel or holidays.
- Do not change dose or stop important medications without care-team instruction unless emergency care is needed.
Parking, Shuttle, Transportation and Campus Navigation
The West LA VA campus is large and sits near Wilshire Boulevard and the I-405. Building numbers matter. Always check your appointment instructions and the campus map before arriving.
Parking cost
VA lists parking cost as free. Wheelchairs are available upon arrival for patients who need help accessing the building.
Parking shuttle
Shuttle runs 24/7. Monday-Friday: every 10 minutes from 7 AM-6 PM, and every 20 minutes from 6 PM-7 AM. Saturday-Sunday: every 20 minutes.
GPS details
Campus map lists the intersection as Wilshire Boulevard and I-405. Coordinates: 34°3’8.76″N 118°27’30.47″W.
Eligibility, Billing, Coverage and Benefits Questions
VA health care can involve eligibility, other insurance, copays, community care, benefits claims, travel reimbursement and records for disability claims. Keep these tasks separate from clinical care so you call the right team.
Bring coverage cards
For appointments, VA says to bring cards for any other health coverage you have, including Medicare, Medicaid, TRICARE or private insurance.
Billing
VA Greater Los Angeles contact page lists Billing at 310-478-3711 ext. 44400.
Benefits records
For benefits or disability claim support, request targeted medical records and keep copies of appointment summaries and diagnoses.
Patient Advocates, Care Concerns and Accessibility Support
Patient advocates help with concerns about care teams and patient/family rights. Use them when normal clinic or front-desk routes have not resolved the issue.
Patient advocate phones
VA Greater Los Angeles lists patient advocate contacts including 310-268-3068, 818-895-9564 and 213-253-2677 ext. 24111.
Wheelchair availability
VA lists wheelchairs as available upon arrival for patients who need help accessing the building.
Chaplain and social work
Contact page lists Chaplain Service at 310-268-3391 and 310-478-3711 ext. 39322; Social Work at 310-478-3711 ext. 46553.
Homeless Veteran Care, Fisher House and Family Lodging
West LA VA has major Veteran housing and caregiver-support search intent. This section gives the fastest routes without turning the article into a benefits manual.
Homeless Veteran care
VA lists Homeless Patient Aligned Care Teams at 310-268-3566 and/or Building 402 at the West LA VA for Veterans experiencing homelessness and seeking primary care.
Fisher House
Fisher House is located at 11301 Wilshire Blvd., Building 523. Business-hours contact: 310-268-4457. A VA provider or social worker referral is needed; reservations are not accepted directly.
Peer Center
The Peer Center is listed on the West LA VA campus at B306, north campus next to the canteen. Contact: 310-478-3711 ext. 40582 or VHAWLAPeerCenter@va.gov.
Official VA Links to Use After This Guide
West Los Angeles VA Medical Center Map and Directions
Use this map for the main West LA VA campus at 11301 Wilshire Boulevard. Always confirm your building number, clinic, parking/shuttle stop and entrance before driving, especially for Building 500, Building 401, Building 402, pharmacy, records kiosk, Fisher House or north-campus programs.
Confirm building, clinic, time, referral, VHIC, other coverage cards, medication list and transportation plan.
Use campus signage, shuttle, wayfinding tools and information desks. Ask early if you need wheelchair help.
Confirm follow-up, prescriptions, VA.gov access, records needs, travel reimbursement steps and care-team messages.
West LA VA Patient Route Planner
Select your situation and create a practical next-step list.
Call Scripts for Faster Help
VA.gov / My HealtheVet script
Hi, I’m a Veteran using My HealtheVet on VA.gov. I need help with [secure message / records / prescription refill / appointment / account access]. What is the correct next step?VA Health Connect script
Hi, I’m a West Los Angeles VA patient. I have [symptom/question], it started [when], and it is [getting better/worse/stable]. Should I message my care team, get an appointment, use urgent care, or go to emergency care?Medical records script
Hi, I need West Los Angeles VA records from [date range]. I need [visit notes / labs / imaging / discharge summary / medication list] sent to [recipient]. Should I use VA.gov, the kiosk, fax, or another release process?Pharmacy script
Hi, I need help with VA prescription [name or Rx number]. I need to know if it is active, refillable, mailed, delayed, expired, or waiting on provider renewal.Patient advocate script
Hi, I need help with a care concern at West LA VA. The date was [date], building/clinic was [location], and I have already tried [steps]. I’m asking for [desired outcome].Transportation script
Hi, I have a VA appointment at [building/clinic/time]. Do I qualify for the VA transportation route or campus shuttle, and where is the exact pickup/drop-off point?Common West LA VA Mistakes to Avoid
Assuming “open 24/7” means every clinic is open
The facility is listed as 24/7, but individual clinics, records, pharmacy and mental-health walk-in services have specific hours.
Using secure message for urgent symptoms
Secure messaging is for non-emergency questions. Use VA Health Connect for non-emergency guidance and 911 for emergencies.
Driving without a building number
West LA VA is a large campus. Confirm building number, clinic, shuttle stop and parking before leaving.
Waiting too late for refills
Use VA.gov/My HealtheVet and pharmacy support early, especially before weekends, holidays or travel.
Requesting records too broadly
Ask for exact date range and record type so records are easier to process and use.
Calling benefits, billing or clinical care interchangeably
Keep care, billing, records, eligibility, claims and travel questions separate so the right team can help faster.
West Los Angeles VA Medical Center FAQ
Where is West Los Angeles VA Medical Center located?
West Los Angeles VA Medical Center is located at 11301 Wilshire Boulevard, Los Angeles, CA 90073-1003.
What is the main phone number for West Los Angeles VA Medical Center?
The main phone number is 310-478-3711.
Is West Los Angeles VA Medical Center open 24 hours?
Yes. The official VA location page lists the facility as open 24/7, but individual clinic and service hours vary.
What is the VA Health Connect phone number for Greater Los Angeles?
VA Health Connect for VA Greater Los Angeles is listed as 877-252-4866.
What is the mental health care phone number for VA Greater Los Angeles?
The mental health care phone number listed for VA Greater Los Angeles is 877-251-7295.
Does West Los Angeles VA use MyChart?
No. VA patients use My HealtheVet on VA.gov for health records, secure messages, prescriptions and appointment tools. Do not use a random MyChart page for VA care.
What happened to My HealtheVet?
VA says My HealtheVet moved to the VA.gov experience. Veterans now use VA.gov to manage health records, medications, secure messages and appointment information.
Who do I call for My HealtheVet help?
VA lists the My HealtheVet National Help Desk at 877-327-0022 or 800-877-8339 TTY, Monday through Friday, 7 a.m. to 7 p.m. Central time.
How do I request West LA VA medical records?
Use My HealtheVet on VA.gov for available records. For formal records, VA lists fax 310-481-5096 and phone 818-891-7711 extension 32441. The records department is closed to walk-ins; use kiosk or My HealtheVet.
How long do VA medical records requests take?
The VA Greater Los Angeles medical-records page says requests are processed within 20 business days.
What are West LA VA outpatient pharmacy hours?
The West Los Angeles VA outpatient pharmacy is listed as open Monday through Friday from 8 a.m. to 7 p.m. and Saturday from 8 a.m. to 4:30 p.m.
What is the West LA VA pharmacy support phone number?
VA Greater Los Angeles lists pharmacy support at 800-952-4852.
Is parking free at West Los Angeles VA Medical Center?
Yes. The official West Los Angeles VA location page lists parking cost as free.
Does West LA VA have a campus shuttle?
Yes. The West Los Angeles VA location page says the parking shuttle runs 24/7, with more frequent weekday daytime pickup and 20-minute service overnight and on weekends.
Who do I contact for West LA VA patient concerns?
VA Greater Los Angeles lists patient advocate phone routes including 310-268-3068, 818-895-9564, and 213-253-2677 extension 24111.
Who do homeless Veterans call for care at West LA VA?
VA lists Homeless Patient Aligned Care Teams at 310-268-3566 and Building 402 at West LA VA for Veterans experiencing homelessness and seeking primary care.