Wake Forest Baptist Patient Route Hub
Use this 2026 guide before you log in to MyAtriumHealth, call Atrium Health Wake Forest Baptist Medical Center, search for doctors, visit the emergency department, request medical records, pay a bill, find parking, or drive to Medical Center Boulevard in Winston-Salem.
This page gives patients a task-first route: portal vs old myWakeHealth, appointment phone, ER vs urgent/virtual care, records release, billing by service-date, financial assistance, Deck A vs Deck C parking, visitor check-in and call scripts.
Choose the Right Wake Forest Baptist Route
Official-Source Upgrade: Why This Page Is Built Differently
This rebuild keeps the existing URL but turns the article into a patient action hub. Instead of giving a long description of the hospital, it helps the user choose the right next action quickly.
Verified details included
- Main hospital address and phone from the official facility page.
- MyAtriumHealth support, email route and old myWakeHealth read-only transition.
- Appointment phone, Health On-Call nurse line and provider-search paths.
- Medical-record release phone, fax, email and mailing routes.
- Billing phone split by service date before or after March 2, 2024.
- Deck A / Deck C parking rules, visitor ID, visiting hours and patient-information line.
Always verify live
- Doctor availability, accepted insurance and exact clinic location.
- Parking deck access, visitor restrictions and unit-specific rules.
- Billing phone route based on date of service.
- Records requirements for legal, insurance, school or outside-doctor needs.
- Valet, pharmacy, dining, chapel, gift shop and specialty-clinic hours.
Best user rule
Use this page to select the correct route, then confirm on official Atrium Health Wake Forest Baptist pages before entering private data, paying a bill, requesting records, or driving to a building.
MyAtriumHealth: Current Portal vs Read-Only myWakeHealth
Atrium Health Wake Forest Baptist uses MyAtriumHealth. The old myWakeHealth portal became completely read-only on March 2, 2024, meaning old information may be viewable, but new activity from Atrium Health Wake Forest Baptist visits goes into MyAtriumHealth.
Use MyAtriumHealth for
- Health records and visit information.
- Appointments and scheduling tools.
- Medical bills and account management.
- Messages and care-team tools where available.
- Family/proxy access where approved.
- Activation and account setup.
Portal support
MyAtriumHealth support is listed as 855-799-0044. The contact page also lists MyAtriumHealth@atriumhealth.org.
Old portal rule
myWakeHealth is read-only. Use it only for old records, past appointments, messages and prior portal information. Use MyAtriumHealth for current care tasks.
Doctors, Appointments and Care Options
Atrium Health Wake Forest Baptist is a large academic medical system, so the doctor you need may be in the medical center, Brenner Children’s Hospital, Comprehensive Cancer Center, Janeway Tower, Reynolds Tower, an outpatient clinic, urgent care, virtual visit or another location.
Appointment help
Call 888-716-WAKE (9253) for appointment scheduling help, or request an appointment online.
Existing patients
Existing patients may schedule some visits through MyAtriumHealth or by calling their clinic directly.
Health On-Call
If you have health questions and do not have a primary care provider, Health On-Call is listed at 336-716-2255 for nurse guidance and provider referral.
Before booking
- Decide whether you need primary care, pediatrics, cancer care, orthopedics, neurology, cardiology, surgery, OB/GYN, imaging, urgent care, emergency care or a second opinion.
- Ask whether the provider is accepting new patients and whether online scheduling is available.
- Confirm exact address, tower, parking deck, elevator and check-in desk.
- Verify insurance, referral, prior authorization, records and imaging requirements.
- Ask whether hospital facility, doctor, lab, imaging, anesthesia or pathology may bill separately.
Phone Directory: Use the Right Number
Emergency, Urgent Care, Virtual Care and Same-Day Help
The medical center has an Emergency Department in Winston-Salem, but not every same-day issue belongs in the ER. Atrium Health Wake Forest Baptist also points patients to Get Care Now, urgent care, virtual visits and appointment-request tools when symptoms are not life-threatening.
Use ER / 911 now
- Chest pain, stroke signs or severe breathing trouble.
- Major bleeding, serious injury, poisoning or overdose.
- Severe allergic reaction, seizure or sudden confusion.
- Severe abdominal pain or pregnancy emergency.
- Suicidal crisis or immediate danger.
Urgent care may fit
- Non-life-threatening illness or injury.
- Minor sprain, mild cut, sore throat, ear pain or flu-like symptoms.
- Same-day issue when primary care is not available soon.
- Stable symptoms that still need care today.
Virtual care may fit
- Stable, non-emergency symptoms.
- Routine guidance when an in-person exam may not be required.
- Existing-patient questions that can wait for a portal or clinic response.
Medical Records: MyAtriumHealth vs Formal Release
Use MyAtriumHealth for available records and routine access. Use the formal release-of-information route when you need complete chart copies, outside-doctor transfer, legal records, insurance records, disability paperwork, school forms or old records not available in the portal.
Billing, Pay My Bill, Service-Date Split and Financial Assistance
Billing depends on the date of service. That detail matters because Atrium Health Wake Forest Baptist lists different pay-by-phone numbers for bills before and after March 2, 2024.
Before March 2, 2024
Pay-by-phone customer service is listed at 336-716-3988 or 877-938-7497, Monday-Friday, 8 AM-5 PM.
On or after March 2, 2024
Pay-by-phone customer service is listed at 704-512-7171 or 844-440-6536, Monday-Friday, 8 AM-5 PM.
Financial assistance
Wake Forest Baptist financial-assistance customer service is listed at 336-716-3988 or 877-938-7497. Fax: 336-713-4808.
Before paying or disputing a bill
- Check the service date first: before or after March 2, 2024.
- Compare your bill with your insurance Explanation of Benefits.
- Ask whether insurance has fully processed the claim.
- Ask if the charge is hospital, physician, emergency provider, imaging, lab, anesthesia, pathology or pharmacy.
- Ask for an itemized statement if charges are unclear.
- Ask whether financial assistance, Medicaid help, uninsured discount, payment plan or charity-care review applies.
Parking, Deck A vs Deck C and Campus Navigation
Wake Forest Baptist Medical Center is a large campus. The right parking deck depends on your destination. Decks A and C are listed as open 24 hours a day, 7 days a week.
Visitors, Patient Information and Hospital Access
Photo ID
Adult visitors are required to register with a photo ID. Always check the latest family and visitor guidelines before arrival.
General visiting
Atrium Health lists Wake Forest Baptist hospital visitation times as daily 8 AM-10 PM, while ED visitation is listed as 24 hours a day, 7 days a week.
Patient information
For patient information, call 336-713-0000. Privacy rules can limit what staff share by phone.
Interpreter services
Patient and Family Relations describes video, audio and over-the-phone interpretation support in patient-care areas.
Women’s units
Antepartum, postpartum and specialty women’s units follow hospital visitation rules; one designated support person or visitor aged 16+ may stay overnight.
Behavioral health ED
Adult behavioral health emergency department visitation may be restricted because of limited space. Verify before arriving.
Pharmacy, Dining, Gift Shop and Support Services
Amenities can change by date, construction, staffing and holiday schedule. Use the campus map and current signs after arrival.
Outpatient pharmacy
The contact page lists Outpatient Pharmacy at 336-716-3363. Verify hours and medication availability before relying on pickup.
Dining routes
Parking guidance points visitors to cafeteria, Food Corner, Starbucks and other dining areas based on tower and deck access. Follow campus signs.
Gift shop route
The parking guidance lists North Tower access for pharmacy, gift shop and Starbucks. Ask the patient’s unit before sending flowers, food or balloons.
Security help
For RVs or vehicles pulling trailers, parking guidance says to call Security at 336-716-3305.
Support spaces
Large medical-center campuses include quiet, support and waiting areas. Ask the information desk or unit team if your family needs guidance.
Financial counseling
For bills, estimates, insurance and financial-assistance questions, start with official billing pages or customer service numbers before arriving in person.
Official Atrium Health Wake Forest Baptist Links
Map to Atrium Health Wake Forest Baptist Medical Center
Use this map for the main Winston-Salem medical center campus. Confirm whether your destination is the Emergency Department, Brenner Children’s, Comprehensive Cancer Center, Janeway Tower, Reynolds Tower, North Tower, Sticht Center, Birth Center, MRI Building or another Atrium location.
Confirm building, parking deck, entrance, appointment time, fasting, referral, insurance and MyAtriumHealth instructions.
Use Deck A or Deck C based on your destination. Follow tower signs and ask information desks early.
Confirm medications, warning signs, follow-up appointments, records needs, MyAtriumHealth access and billing next steps.
Wake Forest Baptist Patient Route Planner
Select your situation and create a practical next-step list.
Call Scripts That Get Faster Answers
MyAtriumHealth script
Hi, I’m an Atrium Health Wake Forest Baptist patient and need help with MyAtriumHealth. My issue is [login / sign-up / old myWakeHealth / bill / records / proxy access]. What is the correct next step?Appointment script
Hi, I need an appointment with [specialty/provider] for [reason]. My insurance is [plan]. Which clinic location should I use, and do I need a referral, records, imaging or authorization?Medical records script
Hi, I need records from Atrium Health Wake Forest Baptist Medical Center for service date [date]. I need [ER note / discharge summary / labs / imaging report / operative note]. Should I use MyAtriumHealth or formal Release of Information?Billing script
Hi, I received a Wake Forest Baptist bill for service date [date]. Was this before or after March 2, 2024, has insurance finished processing, and can I get an itemized statement or financial-assistance review?Parking script
Hi, my appointment is in [building/clinic]. Should I park in Deck A, Deck C, MRI lot, or use a specific entrance? Which elevator or bridge walkway should I use?Visitor script
Hi, I want to visit or contact patient [name]. Can you confirm visitor hours, ID/check-in rules, unit restrictions, patient-room contact rules and whether food/flowers are allowed?Common Wake Forest Baptist Mistakes to Avoid
Using myWakeHealth for current tasks
myWakeHealth is read-only. Use MyAtriumHealth for current portal activity.
Calling records when portal is enough
Check MyAtriumHealth first for available records. Use formal release only when you need complete or official copies.
Using the wrong billing number
Pay-by-phone support changes based on whether the date of service is before or after March 2, 2024.
Driving to the wrong deck
Deck A and Deck C serve different towers. Confirm the building before arriving.
Waiting for an appointment callback in an emergency
Use 911 for severe symptoms. Appointment and portal routes are not emergency response.
Bringing visitors without ID
Adult visitors are required to register with photo ID, and unit-specific restrictions can apply.
Related Medical-Centers.org Guides
Atrium Health Wake Forest Baptist Medical Center FAQ
Where is Atrium Health Wake Forest Baptist Medical Center located?
Atrium Health Wake Forest Baptist Medical Center is located at Medical Center Boulevard, Winston-Salem, NC 27157.
What is the main phone number for Atrium Health Wake Forest Baptist Medical Center?
The official facility page lists the main phone number as 336-716-2011.
Does Wake Forest Baptist use MyChart?
Atrium Health Wake Forest Baptist uses MyAtriumHealth for current patient portal access. The old myWakeHealth portal is read-only.
What is the MyAtriumHealth support phone number?
MyAtriumHealth support is listed as 855-799-0044.
What happened to myWakeHealth?
myWakeHealth became completely read-only on March 2, 2024. Patients can view old records, past appointments, messages and other information there, but new Atrium Health Wake Forest Baptist visit information goes into MyAtriumHealth.
How do I schedule an appointment at Wake Forest Baptist?
Call 888-716-WAKE (9253), request an appointment online, use MyAtriumHealth when available, or call your clinic directly if you are an existing patient.
What is Health On-Call?
Health On-Call is a nurse guidance route listed at 336-716-2255 for people with health-related questions who do not have a primary care provider. It is not for emergency symptoms.
How do I request Wake Forest Baptist medical records?
Use MyAtriumHealth for available records, or contact Release of Information. The records release phone is listed as 844-383-2109, fax 704-446-6037, and email MedicalRecordsROI@advocatehealth.org. The contact page also lists Medical Records at 336-716-3230.
How do I pay a Wake Forest Baptist bill by phone?
For dates of service before March 2, 2024, call 336-716-3988 or 877-938-7497. For dates of service on or after March 2, 2024, call 704-512-7171 or 844-440-6536.
Who do I call for financial assistance?
Wake Forest Baptist financial-assistance customer service is listed at 336-716-3988 or 877-938-7497, with fax 336-713-4808.
Where should I park at Wake Forest Baptist Medical Center?
Decks A and C are the main visitor parking decks. Deck C is commonly used for Ardmore Tower, Brenner Children’s, North Tower, Birth Center, Freischlag Tower and Cancer Center routes. Deck A is commonly used for Janeway Tower, Reynolds Tower and Sticht Center routes.
Are Wake Forest Baptist parking decks open 24 hours?
Yes. The official maps and parking page says parking decks are open 24 hours a day, 7 days a week.
What are Wake Forest Baptist visiting hours?
Atrium Health visitor guidance lists Wake Forest Baptist hospital visitation times as daily from 8 a.m. to 10 p.m. Emergency Department visitation is listed as 24 hours a day, 7 days a week. Unit-specific rules can differ.
How do I contact Patient and Family Relations?
The official contact page lists Patient and Family Relations at 336-713-2273.
What should I bring to an appointment or hospital visit?
Bring photo ID, insurance card, medication list, allergy list, appointment details, referral or authorization if required, MyAtriumHealth access, and any prior records or imaging requested by the clinic. Do not delay emergency care to gather paperwork.