Shady Grove Patient Route Hub
Use this 2026 guide before you call Adventist HealthCare Shady Grove Medical Center, search for MyChart, use the ER, find a doctor, request records, pay a bill, visit a patient, plan childbirth, or drive to the Rockville campus.
The key correction: many people search “Shady Grove MyChart,” but Adventist HealthCare’s hospital portal is the myAdventistHealthCare Patient Portal. Adventist Medical Group offices, imaging, urgent care and hospital visits can use different portal routes.
Route Hub
Choose the Right Shady Grove Route
Official-Source Check: What This Rebuild Adds
This rebuild keeps the existing URL and turns it into a stronger patient-navigation page. It separates hospital portal, medical group portal, imaging portal, ER, records, billing, visitor rules, birth care and complaints so users can finish tasks faster.
Verified details used
- Address, main phone, TTY, 24-hour hospital listing and Horizon Tower update.
- Hospital Patient Portal features, self-enroll details, signup code steps and support number.
- Adventist Medical Group portal, imaging portal and non-urgent messaging rules.
- Emergency symptoms, 24/7 ER guidance, Shady Grove stroke/chest pain/cardiac designations and Germantown closure notice.
- Medical Records online request, photo ID, fax, email, mail, phone and processing timing.
- Billing phone, Shady Grove online bill pay and financial-assistance policy route.
- Visitor hours, ER visitors, labor/delivery, NICU, pediatric visitor rules, cafeteria and gift shop hours.
Verify live before acting
- Visitor policy, temporary restrictions and masking rules.
- Doctor availability and accepted insurance.
- Department entrance after Horizon Tower changes.
- Whether your bill is hospital, medical group, imaging, urgent care or home care.
- Whether your records are already in the portal or need formal release.
Best use
Use this page to choose the correct route, then use official Adventist HealthCare pages before entering personal health data, paying a bill, requesting records or driving to a department.
Shady Grove MyChart? Use the Correct Adventist HealthCare Portal
For a Shady Grove hospital visit, the official portal is the myAdventistHealthCare Hospital Patient Portal. Adventist Medical Group offices and Adventist HealthCare Imaging can use separate portal routes.
Hospital Patient Portal
- Vital signs, lab results and visit summaries.
- Health information and discharge instructions.
- Health education resources.
- Personal Health Record entries.
- Securely send health information to providers.
- Self-enroll using first name, last name, date of birth and MRN from discharge instructions.
Adventist Medical Group portal
Medical Group patients use the Adventist Medical Group portal route. For login instructions, call the physician office. Use messages only for non-urgent issues and call 911 for emergencies.
Imaging portal
Adventist HealthCare Imaging has a separate portal for imaging tests. Imaging portal help is listed at 301-590-8999.
Emergency Care: ER, Pediatric ER and Urgent Care Decision
Adventist HealthCare says its emergency rooms are open 24 hours a day, 7 days a week. Shady Grove’s ER has stroke, heart and chest-pain accreditations, and its pediatric ER provides specialized care 24/7.
Call ambulance / 911 for
- Heart attack signs, including chest pain that may spread.
- Stroke signs such as sudden weakness, facial droop, slurred speech or severe headache.
- Severe breathing trouble, loss of consciousness or passing out.
- Head injury, severe injury, seizure or bleeding that will not stop.
- Severe pain, suicidal thoughts, thoughts of hurting someone else or vomiting that will not stop.
Urgent care may fit
- Cold or flu symptoms.
- Ear ache.
- Minor abdominal pain.
- Sprains and strains.
- Sinus or upper respiratory symptoms.
- Urinary tract infection symptoms.
Pediatric ER note
Shady Grove’s pediatric ER is described as a kid-friendly 24/7 pediatric emergency environment and the first and largest pediatric emergency department in Montgomery County.
Find Doctors and Schedule the Right Way
Doctor searches can include Adventist HealthCare-affiliated doctors, Adventist Medical Group offices, specialty clinics, imaging, urgent care or hospital departments. Confirm the exact office and portal before scheduling.
Find a doctor
Use the official Adventist HealthCare Find a Doctor page to search by name, specialty, hospital affiliation, language, ZIP code, radius and gender.
24-hour physician referral
Call 800-642-0101 for the free 24/7 physician referral service and ask for a doctor matching your preferences who is accepting new patients.
Confirm office
A doctor may be affiliated with Shady Grove but see patients at a medical office, Adventist Medical Group clinic, cancer center, imaging center or other location.
Appointment checklist
- Know whether you need primary care, pediatrics, OB/GYN, heart, cancer, brain/spine, orthopedics, surgery, imaging, urgent care or emergency care.
- Ask if the doctor is accepting new patients.
- Confirm insurance, referral, prior authorization and records needed.
- Ask which portal applies: hospital, Adventist Medical Group, imaging or another specialist portal.
- Confirm exact building, suite, parking, entrance and arrival instructions.
Shady Grove Phone Directory: Use the Right Number
Use the main hospital number if you are unsure. For faster help, use the specific route below.
PatientRelations-SGMC@adventisthealthcare.com
Medical Records: Portal, Online Request, Fax, Email and Mail
Use the portal for available records. Use the formal medical-record request process for outside doctors, insurance, legal, disability, school or complete-copy needs.
Billing, Bill Pay, Insurance and Financial Assistance
Adventist HealthCare says hospital bills and insurance claims can be confusing. Start with the correct bill type before paying or disputing.
Shady Grove hospital bill
Use official Shady Grove Medical Center online bill pay or call 301-315-3660 to pay by phone or speak with a Patient Service Representative.
Medical Group / Cardiac bill
Adventist Medical Group and Cardiac Associates billing can route separately. Phone assistance is listed at 800-304-9652, Monday-Friday 9 AM-4 PM.
Financial assistance
Adventist HealthCare says all patients, regardless of race, creed, sex, age, national origin or financial status, may apply for financial assistance.
Before paying or disputing a bill
- Check whether the bill is from Shady Grove Medical Center, Adventist Medical Group, Cardiac Associates, Imaging, Home Health, urgent care, physician, anesthesia, lab or another provider.
- Compare the bill with your insurance Explanation of Benefits.
- Ask if insurance has fully processed the claim.
- Ask for an itemized statement if the charge is unclear.
- Ask whether financial assistance, payment plan, price transparency or insurance correction applies.
- Keep the call date, representative name, reference number and promised next step.
Birth Center, Maternal Care, NICU and Pediatric Care
Shady Grove is a major birth and pediatric emergency destination in Montgomery County. Confirm the exact entrance, visitor policy and birth-care instructions before delivery day.
Birth Center
Shady Grove’s Birth Center is described as one of the top birth centers in the region, with birth advisors and breastfeeding-support recognition.
Level III NICU
Shady Grove’s NICU is listed as a Level III Neonatal Intensive Care Unit for newborns with high-risk conditions.
Maternal Care Center
Maternal Care Center at Shady Grove Medical Center: 240-826-8100, 9715 Medical Center Drive, Suite 212, Rockville, MD 20850.
Pediatric ER
Shady Grove’s pediatric ER is described as kid-friendly, specialized and available 24/7.
NICU visitors
Visitor policy says parents may visit the NICU 24 hours a day, seven days a week and must wear matching baby bands.
Pediatric unit visitors
Parents and guardians can be with their child 24 hours a day, 7 days a week.
Services Patients Search Most at Shady Grove
Shady Grove offers a broad range of hospital, specialty and campus-based services. Verify exact provider, office, entrance, authorization and records before arriving.
Visitors, Dining, Gift Shop and Food Delivery
Visitor rules can change. Always verify current policy before arriving, especially for ER, NICU, pediatrics, labor and delivery, behavioral health, surgery or respiratory illness restrictions.
General visitation
Shady Grove visitation hours are listed as 8 AM to 8 PM, seven days a week. Clinical teams may adjust or limit visitors for care, safety and recovery.
Emergency Department
ER visitation is listed as 24/7, seven days a week. The ER permits two visitors per patient at the bedside.
Labor / NICU / pediatrics
Labor and Delivery allows a designated support person. NICU parents may visit 24/7 with matching baby bands. Pediatric parents/guardians can be with their child 24/7.
Cafeteria
Cafeteria hours are listed as Monday-Friday 6 AM-10 PM; Saturday, Sunday and holidays 7 AM-7 PM.
Gift shop
Gift shop hours are listed as Sunday 11 AM-4 PM, Monday-Thursday 10 AM-6 PM, Friday 10 AM-5 PM, and Saturday closed.
Food delivery
Designated curbside parking for deliveries is near the main entrance after the patient drop-off circle. Emergency Department deliveries may use the Horizon Tower drop-off circle while keeping access clear.
Complaints, Grievances and Safety Concerns
For service or care concerns, use the Shady Grove Patient Relations route. For immediate danger, speak to staff now or call emergency services.
Patient Relations
Email PatientRelations-SGMC@adventisthealthcare.com or call 240-826-6513 for complaints and grievances about your care.
Prepare details
Write date, time, department, unit/room, patient name, staff names if known, what happened and what outcome you are requesting.
Immediate safety
If a current patient is unsafe, ask for the nurse, charge nurse, supervisor, security or emergency staff immediately. Use 911 if needed.