Kaiser Permanente LA Medical Center Help Hub
Use this 2026 guide before you call Kaiser Permanente Los Angeles Medical Center, search for MyChart, sign in to kp.org, choose a doctor, schedule care, find urgent care, refill prescriptions, request records/forms, pay a bill, or drive to the Sunset Boulevard campus.
This is one complete mobile-safe HTML block with the real patient tasks inside: portal correction, appointments, doctors, phone directory, ER drop-off, urgent care, pharmacy, records, billing, maternity, radiology, map, scripts, planner and FAQ schema.
Choose the Right Kaiser LA Route
Official-Source Check: What This Page Adds
This guide converts Kaiser Permanente official facility details into practical action cards so members can quickly choose the right route: kp.org, appointments, advice nurse, doctor selection, ER, urgent care, pharmacy, records/forms, billing, radiology, maternity or the correct Sunset campus building.
Included from official KP pages
- Main hospital address at 4867 W Sunset Blvd.
- Advice, appointments, cancellations and messages phone: 1-833-574-2273.
- Urgent care at 4700 W Sunset Blvd, 9 a.m. to 9 p.m., 7 days including holidays.
- ER drop-off guidance via Barnsdall Ave. and North Vermont Ave.
- Personal physician selection and provider-directory support routes.
- Pharmacy refill, 24-hour pharmacy, mail order and same-day delivery routes.
- Insurance/Medical Correspondence and records/forms request routes.
Verify live before acting
- Your exact building: 4867, 4700, 4733, 4760, 4900, 4904, 4950 Sunset or another campus address.
- Provider availability and office hours.
- Whether imaging, specialty care or surgery requires referral.
- Pharmacy holiday hours and refill readiness.
- Billing, copay, coverage, and member-specific benefits.
Best member rule
Use kp.org, the Kaiser Permanente app, or official KP phone numbers before entering health information, choosing a doctor, paying, requesting records, refilling medicine, or driving to a department.
Kaiser Permanente Los Angeles Phone Directory
The same campus has hospital, urgent care, pharmacies, physician selection, radiology, forms/records and administrative offices. Use the correct number before calling.
| Need | Phone | Use this for | Important note |
|---|---|---|---|
| Main facility / appointments commonly listed | 800-954-8000 | General facility and appointment routing for Kaiser Permanente Los Angeles Medical Center. | Call 911 for emergencies. |
| Advice / appointments / cancellations / messages | 1-833-574-2273 | Care advice, appointment help, cancellations, messages and after-hours advice. | Used across multiple KP Southern California care pages. |
| Member Services / provider directory questions | 1-800-464-4000; TTY 711 | Plan, provider directory, service availability and accessibility questions. | Official directory notes availability can change. |
| Personal Physician Selection | 1-888-956-1616 | Select or change a personal physician and ask about practitioners/services. | Also use kp.org/chooseyourdoctor. |
| Urgent Care | 1-833-574-2273 | Urgent care advice, appointment/cancellation/message support. | Urgent Care at 4700 W Sunset accepts walk-ins. |
| Radiology / Diagnostic Imaging – 4760 Sunset | 323-783-2662 | Radiology appointments, cancellations and information. | By referral only. |
| Hospital Cashier Office | 323-783-7905 | Cashier-related questions at the hospital. | Hours listed Monday-Friday, 8:30 a.m. to 6 p.m. |
| Financial Counseling | 323-783-7163 | Financial counseling at the hospital. | Location: 4867 W Sunset Blvd, 1st floor. |
| Insurance/Medical Correspondence | 213-580-6135 | Records/forms/certification-related correspondence and drop-box questions. | Main office at 3699 Wilshire; satellite at 4733 W Sunset. |
| Health Education | 323-783-4472 | Health education department questions. | Wellness coaching by phone: 1-866-862-4295. |
| Security Command Center | 323-783-7777 | Security support after dialing 911 for a security emergency. | For security emergencies, KP says dial 911 first. |
| Volunteer Services | 323-783-8109 / 323-783-8119 | Volunteer services questions. | Located at 4715 W Sunset Blvd, basement security office. |
| 4904 Sunset pharmacy refill line | 1-866-352-8690 | Information/refills by phone for the 4904 W Sunset pharmacy. | Mail order pharmacy: 1-866-206-2983. |
| Same-day Rx delivery | 1-877-761-4091 | Ask about same-day prescription delivery eligibility. | Availability can vary by member and medication. |
Kaiser Permanente Los Angeles MyChart? Use kp.org / Kaiser App
Many people search “Kaiser Permanente Los Angeles Medical Center MyChart.” Kaiser Permanente members should use kp.org or the Kaiser Permanente app, not a private-hospital MyChart page.
Portal route
Use kp.org or the Kaiser Permanente app for member sign-in, care team messages, appointments, test results and prescription tasks.
Care tools
Kaiser members can use online tools for messages, appointment management, prescription refills, health records and care access when appropriate.
Not for emergencies
Portal messages and online requests are not emergency care. Call 911 for severe or life-threatening symptoms.
| Search phrase | Likely intent | Best KP route | Mistake to avoid |
|---|---|---|---|
| Kaiser Los Angeles MyChart | Login, messages, results, records or appointments. | Use kp.org or the Kaiser Permanente app. | Do not use a non-Kaiser MyChart portal. |
| Kaiser patient portal | Online member access. | Sign in to kp.org. | Do not enter personal health data on unofficial sites. |
| Kaiser test results | Lab/imaging results. | Check kp.org/app or contact your care team. | Do not assume every result appears instantly or replaces physician review. |
| Kaiser secure messages | Contact care team. | Use kp.org/app messages when appropriate. | Do not use messages for chest pain, stroke signs or severe symptoms. |
Doctors and Providers at Kaiser Permanente Los Angeles
Kaiser provider access depends on membership, plan, service area, specialty, referral rules and availability. Use the official choose-your-doctor route and confirm location before scheduling.
Choose a doctor
Kaiser’s Los Angeles facility page directs members to kp.org/chooseyourdoctor for selecting or changing a personal physician.
Phone route
Personal Physician Selection is listed at 1-888-956-1616. Member Services/provider questions can use 1-800-464-4000 or TTY 711.
Confirm location
Doctors and departments may be in different Sunset campus buildings, not always the main hospital address.
Doctor-search checklist
- Search kp.org/chooseyourdoctor first if you are a Kaiser member.
- Confirm whether the provider is primary care, OB/GYN, pediatrics, internal medicine, specialty care, surgery, radiology, urgent care or hospital-based.
- Ask if a referral is required for specialty care, imaging or procedures.
- Confirm building address, floor, parking option and arrival time before driving.
- For Medicare hard-copy provider directory requests, Kaiser lists Member Services at 1-800-443-0815, seven days a week, 8 a.m. to 8 p.m.
Appointments, Advice Nurse and Messages
Kaiser Permanente Los Angeles pages repeatedly point members to the same Southern California care line for advice, appointments, cancellations and messages.
Use the care line
For advice, appointments, cancellations and messages, use 1-833-574-2273 when listed for the Los Angeles Medical Center service you need.
Use kp.org or the app
Sign in to kp.org or the Kaiser Permanente app for routine appointment and care-team tasks.
Check department rules
Radiology, surgery, maternity, urgent care, pharmacy and specialty services may have different rules, hours and building addresses.
Do not delay emergency care
Call 911 for severe symptoms. Use advice/appointments for non-emergency care navigation.
Emergency Department vs Urgent Care at Kaiser LA
This is one of the most important user-intent sections. ER and urgent care are not the same route, and the campus has specific drop-off guidance.
Emergency Department route
The hospital is at 4867 W Sunset Blvd. Kaiser’s facility page says ER patient drop-off is accessible via Barnsdall Ave. and Vermont Ave.; set destination to “Barnsdall Ave. and North Vermont Ave.” for easier access, then follow signs to the emergency drop-off.
- Call 911 for life-threatening symptoms.
- For security emergencies on campus, dial 911 first, then call the Security Command Center at 323-783-7777.
Urgent Care route
Urgent Care is at 4700 W Sunset Blvd, Los Angeles, CA 90027. Kaiser lists urgent care as available, walk-ins accepted, and open 9 a.m. to 9 p.m., 7 days including holidays. Phone route: 1-833-574-2273.
- Use urgent care for non-life-threatening issues that should not wait for a routine appointment.
- Use Find Urgent Care if you want wait times or to reserve a spot.
Kaiser LA Campus Buildings: Do Not Drive to the Wrong Address
“Kaiser Permanente Los Angeles Medical Center” can mean several nearby buildings around Sunset, Vermont, Edgemont and Wilshire. Confirm the exact building before you leave.
| Building / address | Officially listed examples | Best use | Before going |
|---|---|---|---|
| 4867 W Sunset Blvd | Hospital, Emergency Department, 24-hour pharmacy, admitting, financial counseling, cashier. | Main hospital and emergency campus. | Use ER drop-off via Barnsdall/Vermont for emergency drop-off. |
| 4700 W Sunset Blvd | Urgent Care, Pediatrics/Teenage Medicine, Laboratory, Pharmacy – 4700. | Urgent care, pediatric-related services and pharmacy tasks. | Urgent care hours differ from pharmacy/lab hours. |
| 4760 W Sunset Blvd | Ambulatory Surgery Center, Orthopedics, Plastic Surgery, Sports Medicine, Radiology/Diagnostic Imaging – 4760. | Procedure, surgery, orthopedics and imaging visits. | Radiology at 4760 is by referral only. |
| 4900 W Sunset Blvd | OB/GYN, Urology, Audiology, Genetics, Geriatric Memory Assessment Clinic, Laboratory – 4900, Obstetrics Education. | Women’s services and specialty visits. | For maternity appointment/care, confirm building and floor. |
| 4904 W Sunset Blvd | Building M Pharmacy. | Pharmacy and refill route. | Open weekdays 9 a.m. to 5 p.m.; closed weekends and listed holidays. |
| 4950 W Sunset Blvd | Internal Medicine, Endocrinology/Diabetes/Rheumatology, Long Term Care, Radiation Oncology, Pharmacy – 4950. | Internal medicine and specialty clinic tasks. | Confirm department and floor before travel. |
| 4733 W Sunset Blvd | Cafeteria, Insurance/Medical Correspondence – Satellite, Medical Library, transplant services. | Forms/records drop-box and cafeteria route. | Insurance/Medical Correspondence satellite is on the 2nd floor. |
| 3699 Wilshire Blvd | Insurance/Medical Correspondence – Main. | Records, forms and certification correspondence. | Main office hours are Monday-Friday, 9 a.m. to 4 p.m. |
Medical Records, Forms and Certifications
For routine online access, use kp.org/app. For formal records, medical forms, disability/leave certifications or release of information, use Kaiser’s medical requests route or Insurance/Medical Correspondence.
| Need | Best route | Official detail | Prepare this |
|---|---|---|---|
| Online record view | kp.org / Kaiser app | Use member sign-in for routine health record access and results. | KP account access and member information. |
| Request records/forms/certifications | Kaiser medical requests page | Kaiser says its Release of Information department helps with disability/medical leave forms and required medical information for school, employer or other organizations. | Exact form, deadline, recipient and dates of service. |
| Insurance/Medical Correspondence – Main | 3699 Wilshire Blvd, 3rd floor, Los Angeles, CA 90010 | Hours: Monday-Friday, 9 a.m. to 4 p.m. Phone: 213-580-6135. | Bring ID, forms and member details. |
| Insurance/Medical Correspondence – Satellite | 4733 W Sunset Blvd, 2nd floor, Los Angeles, CA 90027 | Drop box available. Hours: Monday-Friday, 9 a.m. to 4 p.m.; closed holidays and weekends. Phone: 213-580-6135. | Confirm if drop box or in-person help is appropriate. |
| Release health information | Authorization route | Kaiser provides authorization-to-disclose-health-information forms and regional release processes. | Signed authorization, recipient details and record type. |
| Urgent care / ER records for another provider | Ask care team or ROI | Formal transfers may need authorization and correct recipient details. | Provider name, fax/address, visit date and record type. |
Billing, Cashier, Coverage and Financial Help
Kaiser billing depends on membership, plan, service, copay, coverage and whether you are asking about hospital cashier, member services, claims, forms or financial counseling.
Hospital Cashier
Hospital Cashier Office is listed at 4867 W Sunset Blvd, 1st Floor, Monday-Friday 8:30 a.m. to 6 p.m., phone 323-783-7905.
Financial Counseling
Financial Counseling is listed at the hospital, 4867 W Sunset Blvd, 1st floor, with information phone 323-783-7163.
Member Services
For plan, coverage, benefits and provider-directory questions, Kaiser pages direct members to 1-800-464-4000 or TTY 711.
Before paying or calling billing
- Check whether your question is hospital cashier, coverage, copay, premium, claim, pharmacy, outside-care bill or records/forms fee.
- Have member ID, statement, service date, provider/department and payment details ready.
- Ask whether financial counseling or help paying your bills applies to your situation.
- Do not share payment details on unofficial websites.
- If your issue is a denied claim or out-of-network bill, use Member Services and your plan documents.
Pharmacy and Prescription Refills at Kaiser LA
Kaiser Los Angeles has multiple pharmacy routes. Do not assume the 24-hour hospital pharmacy and smaller outpatient pharmacies have the same hours.
| Pharmacy route | Location / phone | Hours or key detail | Best user tip |
|---|---|---|---|
| Pharmacy – 4867 Sunset 24-Hour | 4867 W Sunset Blvd | Open 24 hours, 7 days including holidays. | Use for urgent hospital-campus pharmacy needs; confirm medication availability. |
| Pharmacy – 4700 W Sunset Blvd | 4700 W Sunset Blvd, Pediatrics Pharmacy, 1st floor | Mon-Fri 8:30 a.m.-9 p.m.; Sat-Sun 9 a.m.-4 p.m.; holiday note 9 a.m.-4 p.m. | Call 48 hours in advance for refills. |
| Pharmacy – 4904 W Sunset Blvd | 4904 W Sunset Blvd | Mon-Fri 9 a.m.-5 p.m.; closed Sat-Sun and listed holidays. | Information/refills by phone: 1-866-352-8690. |
| Mail Order Pharmacy | 1-866-206-2983 | Mail-order route listed on KP pharmacy page. | Useful for ongoing medications when time allows. |
| Same Day Rx Delivery | 1-877-761-4091 | KP notes some members may be eligible for same-day delivery. | Call or check kp.org/losangeles for eligibility. |
| Online refill | kp.org/rxrefill | Members can refill online or use mail order. | Start early and check pickup/delivery status. |
Maternity, Labor and Delivery at Kaiser Permanente Los Angeles
Kaiser’s maternity page lists Los Angeles Medical Center at 4867 W. Sunset Blvd., Los Angeles, CA 90027 and uses the same advice/appointments/cancellations/messages route: 1-833-574-2273.
Maternity phone route
For maternity advice, appointments, cancellations and messages, use 1-833-574-2273. California Relay Service: 711.
Hospital address
Kaiser’s maternity page lists Kaiser Permanente Los Angeles Medical Center at 4867 W. Sunset Blvd., Los Angeles, CA 90027.
Lactation help
Kaiser’s after-delivery page lists the Lactation Clinic at 4900 Sunset Blvd., 5th Floor, Station C, phone 323-783-4345 and 323-783-7808.
Services Patients Search Most at Kaiser LA
Services are spread across several campus buildings. Some require referral, some accept walk-ins, and some have direct department numbers.
| Service search | Officially listed route | Best action | Why to verify |
|---|---|---|---|
| Emergency Department | Hospital at 4867 W Sunset Blvd; ER drop-off via Barnsdall Ave. and Vermont Ave. | Call 911 for severe symptoms. | ER entrance/drop-off differs from routine clinic parking. |
| Urgent Care | 4700 W Sunset Blvd; 9 a.m.-9 p.m., 7 days including holidays. | Use 1-833-574-2273 or Find Urgent Care for wait/reserve options. | Not for life-threatening symptoms. |
| Radiology / Diagnostic Imaging | 4760 W Sunset Blvd, 1st floor; by referral only; phone 323-783-2662. | Confirm referral and appointment time. | Imaging departments differ by modality/building. |
| Laboratory | 4700 W Sunset Blvd, 1st floor collection site; additional labs at other buildings. | Check lab location and test instructions. | Collection site does not mean all testing services are there. |
| Orthopedics / Sports Medicine | 4760 W Sunset Blvd building lists orthopedics and sports medicine. | Confirm referral and provider office. | Clinic, imaging and surgery may be different areas. |
| OB/GYN / Women’s services | 4900 W Sunset Blvd lists OB/GYN and Obstetrics Education. | Call 1-833-574-2273 for maternity/women’s care routing. | Building/floor matters. |
| Pharmacy | 4867 24-hour pharmacy, 4700 pharmacy, 4904 pharmacy and mail-order routes. | Refill online or call pharmacy route. | Hours vary by pharmacy. |
| Records/forms/certifications | Kaiser medical requests and Insurance/Medical Correspondence. | Use online request route or 213-580-6135. | Formal forms take time and may need physician/ROI processing. |
Official Kaiser Permanente Los Angeles Links
Use this guide to decide what to do. Use official KP links for live hours, provider availability, sign-in, prescriptions, records/forms, billing and directions.
Map and Directions to Kaiser Permanente Los Angeles Medical Center
Use the map for the main hospital at 4867 W Sunset Blvd, Los Angeles, CA 90027. For urgent care, pharmacy, radiology, maternity, records/forms or specialty care, confirm the exact building before driving.
Use Barnsdall Ave. and North Vermont Ave. on your map app, head west on Barnsdall from Vermont, then follow emergency drop-off signs.
Urgent Care is at 4700 W Sunset Blvd, not the main hospital address. Hours are 9 a.m. to 9 p.m., 7 days including holidays.
Check your confirmation for the exact building, floor, department, arrival time, parking and whether a referral is required.
Kaiser LA Patient Route Planner
Choose your task to get a practical next-step checklist.
Call Scripts That Get Faster Answers
Portal / MyChart confusion
Hi, I searched for Kaiser Los Angeles MyChart, but I need the correct Kaiser Permanente portal route. Should I use kp.org or the Kaiser app for [messages / test results / appointments / prescriptions / records]?Doctor selection
Hi, I need to choose or change my Kaiser Permanente personal physician near Los Angeles Medical Center. Can you confirm provider availability, location, specialty, office hours and whether this is done through kp.org/chooseyourdoctor?Appointment / advice
Hi, I need help with [appointment / cancellation / advice / message] for [department]. My preferred location is Kaiser Los Angeles Medical Center. Which building and phone route should I use?Urgent care
Hi, I need urgent care today but it is not life-threatening. Can you confirm whether I should go to 4700 W Sunset Blvd, the current hours, wait/reserve options, and whether I should use advice first?Records / forms
Hi, I need [medical record / work form / school form / disability/FMLA certification / release information]. Should I submit it online, use Insurance/Medical Correspondence, or bring it to the 4733 W Sunset drop box?Pharmacy
Hi, I need help with a Kaiser prescription refill for [medication]. I have [days left]. Should I refill online, use mail order, call the refill line, or use the 24-hour pharmacy at 4867 W Sunset?Common Kaiser LA Mistakes to Avoid
Using a random MyChart login
Kaiser Permanente members should use kp.org or the Kaiser Permanente app, not another hospital’s MyChart portal.
Driving to 4867 for every service
Urgent care, imaging, maternity, pharmacy and forms/records may be in different Sunset campus buildings.
Going to urgent care for emergency symptoms
Urgent care is not a substitute for 911 or emergency care when symptoms are severe or life-threatening.
Requesting forms too late
Medical records, FMLA, disability and certification forms can require Release of Information and physician processing.
Forgetting referral rules
Radiology at 4760 Sunset is listed by referral only. Many specialty services may need a referral or care-team direction.
Waiting to refill prescriptions
Kaiser pharmacy guidance says to call 48 hours in advance for refills at some pharmacies. Start early.
Related Medical-Centers.org Guides
Kaiser Permanente Los Angeles Medical Center FAQ
Where is Kaiser Permanente Los Angeles Medical Center located?
Kaiser Permanente Los Angeles Medical Center’s main hospital address is 4867 W Sunset Blvd, Los Angeles, CA 90027.
What is the phone number for Kaiser Permanente Los Angeles Medical Center?
The facility is commonly listed with main/appointments phone 800-954-8000. Kaiser Southern California advice, appointments, cancellations and messages are also listed at 1-833-574-2273 for many Los Angeles Medical Center services.
Does Kaiser Permanente Los Angeles Medical Center use MyChart?
No. Kaiser Permanente members should use kp.org or the Kaiser Permanente app, not a private-hospital MyChart portal.
How do I choose a Kaiser Permanente doctor in Los Angeles?
Use kp.org/chooseyourdoctor or call Personal Physician Selection at 1-888-956-1616. Confirm provider location, specialty and availability before scheduling.
What is the Kaiser Los Angeles urgent care address and hours?
Urgent Care at Los Angeles Medical Center is located at 4700 W Sunset Blvd, Los Angeles, CA 90027. Kaiser lists urgent care as open 9 a.m. to 9 p.m., 7 days including holidays, with walk-ins accepted.
How do I reach Kaiser Los Angeles urgent care by phone?
Kaiser lists advice, appointments, cancellations, messages and after-hours advice for urgent care at 1-833-574-2273.
Where is the Kaiser Los Angeles Emergency Department drop-off?
Kaiser says the Emergency Room patient drop-off is accessible via Barnsdall Ave. and Vermont Ave. For easier access, set your map destination to Barnsdall Ave. and North Vermont Ave., then follow signs to the emergency drop-off.
How do I request Kaiser Permanente medical records or forms?
Use Kaiser’s online medical requests route for records, forms and certifications, or contact Insurance/Medical Correspondence. The Los Angeles main correspondence office is at 3699 Wilshire Blvd, 3rd floor, and the satellite office is at 4733 W Sunset Blvd, 2nd floor.
What is the phone number for Kaiser Los Angeles Insurance/Medical Correspondence?
Insurance/Medical Correspondence for Kaiser Los Angeles is listed at 213-580-6135.
What is the Kaiser Los Angeles radiology phone number?
Radiology/Diagnostic Imaging at 4760 W Sunset Blvd lists appointments, cancellations and information at 323-783-2662. It is listed as by referral only.
Is there a 24-hour pharmacy at Kaiser Permanente Los Angeles Medical Center?
Yes. Kaiser lists Pharmacy – 4867 Sunset 24-Hour as open 24 hours, 7 days a week, including holidays.
What are the 4700 W Sunset pharmacy hours?
Kaiser lists the 4700 W Sunset pharmacy as open Monday through Friday 8:30 a.m. to 9 p.m., and Saturday and Sunday 9 a.m. to 4 p.m., with holiday hours noted as 9 a.m. to 4 p.m.
What is the Kaiser 4904 W Sunset pharmacy refill number?
The 4904 W Sunset pharmacy lists information and refills by phone at 1-866-352-8690. Mail Order Pharmacy is listed at 1-866-206-2983.
What is the Kaiser Los Angeles Hospital Cashier phone number?
The Hospital Cashier Office at 4867 W Sunset Blvd lists phone 323-783-7905 and hours Monday through Friday, 8:30 a.m. to 6 p.m.
Can I use kp.org messages for emergency symptoms?
No. kp.org messages and online appointment tools are for routine tasks. For severe or life-threatening symptoms, call 911 immediately.