Lovelace ABQ Patient Help Hub
Use this 2026 guide before you call Lovelace Medical Center in Albuquerque, search for MyChart, find a doctor, visit the emergency room, request medical records, pay a bill, check insurance, schedule urgent care, or drive to 601 Dr. Martin Luther King Jr. Ave NE.
Everything is inside one complete mobile-safe WordPress HTML block: quick answer, phone directory, MyChart, doctors, ER vs urgent care, records, billing, departments, official links, map, scripts, planner and matching FAQ schema.
Choose the Right Lovelace ABQ Route
Official-Source Check: What This Page Adds
This page converts official Lovelace and Lovelace Medical Group details into practical patient actions, so users can quickly choose the right phone, portal, department, form or care route.
Included from official pages
- Address, main phone, 24-hour facility listing and contact center number.
- MyChart test results, provider comments, prescription refill, appointment and bill-pay tools.
- Medical-record request online platform and photo-ID requirement.
- ER vs urgent-care distinction, urgent-care scheduling phone and MyChart scheduling option.
- Billing, insurance, facility-fee/provider-fee warning and Patient Financial Services numbers.
- Patient concern route and official links to location, providers, records, billing and urgent care.
Verify live before acting
- Doctor availability, accepted insurance and exact clinic address.
- ER wait, urgent-care hours, holiday changes and appointment availability.
- Medical-record request status and whether MyChart already has the document.
- Bill balance after insurance processing.
- Whether your charge is hospital facility, provider, lab, imaging or anesthesia.
Best user rule
Use this guide to pick the correct route, then use official Lovelace pages before entering health data, paying a bill, requesting records, choosing a doctor, or driving to a department.
Lovelace ABQ Phone Directory: Call the Right Number
Do not treat one phone number as the answer for every patient need. Main hospital, doctor scheduling, urgent care, records, billing, patient concerns and clinic services can route differently.
| Need | Phone / route | Use this for | Quick warning |
|---|---|---|---|
| Main hospital | 505-727-8000 | Lovelace Medical Center main hospital routing. | Call 911 for emergency dispatch. |
| Doctor appointment contact center | 505-727-2727 | Schedule a doctor appointment through Lovelace Contact Center. | Not for life-threatening symptoms. |
| General Lovelace Medical Group question | 505-727-2727 | Provider, location and appointment routing. | Confirm exact clinic address before driving. |
| Urgent Care scheduling | 505-727-0600 | Lovelace Medical Group Urgent Care appointment scheduling. | Call 911 for stroke, heart attack or emergency symptoms. |
| Patient Financial Services | 505-727-0100 or 866-948-1444 | Billing questions for Lovelace Medical Group and clinic-billing questions. | Hospital and provider bills may be separate. |
| Patient concern at Lovelace Medical Center | 505-727-8000 | Call and request the Patient Relations Representative for Lovelace Medical Center. | For immediate safety risk, speak to staff immediately or call 911. |
| Medical records request | Official online request platform | Request copies of records and verify identity with photo ID. | Use MyChart first for common digital access. |
| Medicare insurance helpline | 855-756-7569 | Medicare option assistance listed by Lovelace Medical Group insurance page. | Not for emergency or billing dispute. |
| Lovelace Certified Advanced Spine Center | 505-727-7075 | Spine-center route at Lovelace Medical Center campus. | Confirm referral and appointment requirement. |
| Lovelace Cancer Center – Medical Oncology | 505-727-3040 | Medical oncology route at 715 Dr. Martin Luther King Jr Blvd. | Bring records/pathology/imaging if instructed. |
| New Mexico Heart Institute / Lovelace Medical Group | 505-841-1000 | Heart and cardiovascular provider route. | Call 911 for active chest pain or possible heart attack. |
| Hospital Loop Pain Clinic | 505-727-4400 | Lovelace Women’s Hospital pain clinic route listed in official search results. | Confirm location before driving. |
Lovelace MyChart: Login, Results, Refills, Appointments and Bill Pay
Lovelace uses MyChart. The official MyChart login page says patients can view test results and doctor comments, request prescription refills, manage appointments, and pay bills online without logging into MyChart.
What MyChart helps with
- View test results and doctor comments.
- Request refills for refillable medications.
- Schedule or manage appointments.
- View past and upcoming appointment details.
- Use bill-pay tools.
- Start eligible Lovelace Primary Care E-Visits for non-emergency conditions.
E-Visits
Lovelace Medical Group describes Primary Care E-Visits as secure online questionnaires inside Lovelace MyChart for established family medicine, internal medicine or pediatric patients with non-emergency conditions.
MyChart vs records request
Use MyChart for common digital access. Use the official medical-records request route for full chart copies, legal, insurance, disability, school, outside-doctor, or records not visible in MyChart.
Find Lovelace Doctors, Clinics and Appointments
Lovelace care can involve Lovelace Medical Center, Lovelace Medical Group, Heart Hospital of New Mexico at Lovelace Medical Center, specialty clinics, urgent care or a separate outpatient location. Confirm the exact clinic before driving to downtown Albuquerque.
Use Find a Provider
Use Lovelace’s official Find a Provider page to search doctors and specialties.
Call contact center
For doctor appointments through the Lovelace Contact Center, call 505-727-2727.
Check exact location
Specialists may be at Lovelace Medical Center, Medical Towers, St. Joseph Square, Hospital Loop, Jefferson/Osuna, Golf Course Road, Rio Rancho or another Lovelace location.
Doctor-search checklist
- Decide whether you need primary care, OB/GYN, pediatrics, cardiology, orthopedics, surgery, oncology, gastroenterology, urology, neurology, ENT, podiatry, pulmonology, sleep medicine, urgent care or emergency care.
- Ask whether the provider is accepting new patients.
- Ask if scheduling is through MyChart, clinic phone, contact center, referral, video visit or in-person visit.
- Confirm insurance, referral, prior authorization and records needed before booking.
- Ask whether your visit may create separate facility and provider charges.
Emergency Care at Lovelace Medical Center
Lovelace’s emergency-care page describes 24-hour emergency rooms for people of all ages and separate urgent medical services through Lovelace Medical Group Urgent Care. Use ER/911 for severe symptoms; use urgent care for non-emergency problems that still need care soon.
Use ER / 911 now for
- Chest pain, pressure, possible heart attack or severe shortness of breath.
- Stroke signs: face drooping, arm weakness, speech trouble or sudden severe headache.
- Major injury, major bleeding, poisoning, overdose or severe allergic reaction.
- Seizure, sudden confusion, fainting with concern or rapidly worsening symptoms.
- Pregnancy emergency, severe abdominal pain, suicidal crisis or danger to self/others.
ABQ ER facts to know
- Lovelace Medical Center is listed at 601 Dr. Martin Luther King Jr Ave NE.
- The official locations page lists the hospital as 24 Hours.
- Lovelace emergency pages describe 24-hour emergency rooms.
- Heart Hospital of New Mexico is at Lovelace Medical Center.
- Lovelace stroke pages describe comprehensive stroke-center care with dedicated stroke unit and 24/7 neurology coverage.
Lovelace Urgent Care: When It Fits Better Than the ER
Lovelace Medical Group Urgent Care is a separate route from the Lovelace Medical Center ER. The official urgent-care page lists Osuna and Jefferson and says patients can schedule by phone or online via MyChart.
Location
Lovelace Medical Group Urgent Care is listed at 6701 Jefferson St NE, Albuquerque, NM 87109.
Hours listed
The official urgent-care page lists Monday-Saturday 7:30 AM-7:30 PM. Verify holiday changes before driving.
Schedule
To schedule an appointment, call 505-727-0600 or schedule online via MyChart when available.
Medical Records: MyChart, Online Request and Photo ID
Lovelace’s medical-record request page says patients can receive a copy of their medical record using the online request platform and must submit a photo of a driver’s license or other government-issued photo ID to verify identity.
| Record need | Best route | Prepare this | Common mistake |
|---|---|---|---|
| Test results or recent visit info | MyChart | MyChart login, date of service and provider/visit details. | Assuming every record is instantly available. |
| Full medical-record copy | Official online medical-record request platform | Government-issued photo ID, patient details, dates of service and requested record type. | Submitting unclear ID or incomplete request. |
| Outside doctor needs records | Records request route or MyChart sharing where appropriate | Recipient name, fax/address, date range and exact records needed. | Waiting until the appointment day. |
| Imaging records | Ask records/imaging route | Imaging date, body part, ordering doctor and receiving doctor. | Confusing written report with image files. |
| Billing or insurance proof | Records + billing route when needed | Bill, insurance EOB, dates of service and account details. | Calling ER for old paperwork. |
Billing, Insurance, Online Bill Pay and Separate Charges
Online bill pay
Lovelace offers an official online bill-pay route. Use the official bill-pay link, not a third-party payment result.
Patient Financial Services
Lovelace Medical Group’s insurance page lists Patient Financial Services at 505-727-0100 or 866-948-1444, Monday-Friday 8 AM-5 PM.
Separate charges warning
Lovelace Medical Group says some clinic services may be hospital-based, so the billing statement can be divided into facility fee and provider fee charges.
Before paying or disputing a Lovelace bill
- Check whether the bill is from Lovelace Medical Center, Lovelace Medical Group, Heart Hospital, lab, imaging, anesthesia or another provider.
- Compare the bill with your insurance explanation of benefits.
- Ask whether insurance has finished processing.
- Ask for itemized details if charges are unclear.
- Ask whether the charge includes separate facility fee and provider fee components.
- Use insurance and Good Faith Estimate resources before scheduled care when cost matters.
Departments Patients Search Most at Lovelace ABQ
Lovelace Medical Center is tied to multiple services around downtown Albuquerque. Use this table to decide the likely route, then confirm live details before driving.
| Department / need | Useful route | What patients usually need | Before you go |
|---|---|---|---|
| Emergency care | Lovelace Medical Center ER / 911 for emergencies | Serious or life-threatening symptoms. | Call 911 if emergency transport is needed. |
| Heart care | Heart Hospital of New Mexico at Lovelace Medical Center / New Mexico Heart Institute | Cardiac care, chest-pain follow-up, heart specialty visits. | Call 911 for active chest pain. |
| Stroke care | Lovelace Medical Center stroke services | Stroke evaluation, neuro follow-up and emergency stroke care. | Use FAST and call 911 for stroke signs. |
| Spine center | Lovelace Certified Advanced Spine Center: 505-727-7075 | Spine care, referrals, advanced spine-center questions. | Ask about referral, imaging and records needed. |
| Medical oncology | Lovelace Cancer Center – Medical Oncology: 505-727-3040 | Cancer care and oncology appointments. | Bring pathology, imaging and treatment history if instructed. |
| Urgent care | 505-727-0600 / MyChart scheduling | Non-emergency illness or injury care. | Use ER/911 for severe symptoms. |
| Primary care / pediatrics / internal medicine | 505-727-2727 or Find a Provider | Regular care, new patient appointment, E-Visit eligibility. | Ask if new patients are accepted and which office location applies. |
| Insurance / billing | Patient Financial Services 505-727-0100 or 866-948-1444 | Clinic billing, eligibility and payment questions. | Have account, date of service, insurance and EOB ready. |
Visitors, Patient Support and Visit Prep
Contact a patient
Lovelace patient/visitor information lists Lovelace Medical Center at 505-727-8000 for contacting a patient or reaching hospital routing.
Downtown campus
Lovelace Medical Center, Heart Hospital and nearby Medical Towers/St. Joseph Square-style offices can be close but different. Confirm your exact destination.
Bring the basics
Photo ID, insurance card, medication list, allergies, MyChart access, appointment confirmation, referral, prior imaging and a phone charger.
Patient Complaints, Concerns and Care Feedback
Lovelace Medical Center concern route
For Lovelace Medical Center, official complaint guidance says you may call 505-727-8000 and request to speak with the Patient Relations Representative.
Immediate safety issue
If a current patient is in danger, speak to the nurse, charge nurse, unit manager or emergency staff immediately. Use 911 for emergency threats outside hospital staff response.
Before calling Patient Relations
- Write down date, time, department, room/unit, patient name and what happened.
- Separate urgent safety issues from later billing, records or experience concerns.
- Ask for case/reference number when available.
- Keep copies of bills, discharge papers, MyChart messages and names of departments called.
Official Lovelace Links to Use After This Guide
Map and Directions to Lovelace Medical Center ABQ
Use this map for the main hospital campus at 601 Dr. Martin Luther King Jr. Ave NE, Albuquerque, NM 87102. For doctors, urgent care, oncology, heart care, imaging or outpatient clinics, confirm the exact location before driving.
Confirm department, building, appointment time, insurance, records, referral, check-in desk and parking instructions.
If symptoms are severe, call 911. If already arriving safely, follow emergency department signage.
Do not assume every Lovelace Medical Group doctor is inside the hospital. Many offices have separate addresses.
Lovelace ABQ Patient Route Planner
Choose your task to get a practical next-step checklist.
Call Scripts That Get Faster Answers
MyChart
Hi, I’m a Lovelace patient and need help with MyChart. My issue is [login / test result / doctor comment / refill / appointment / bill pay]. Should I use MyChart support, my clinic, or billing?Find a doctor
Hi, I need a Lovelace doctor for [condition/specialty]. I prefer [location/video/in-person]. Are new patients accepted, and do I need a referral, records, or insurance authorization first?Urgent care
Hi, I need same-day care for [symptom]. It is not a 911 emergency. Can I schedule Lovelace Urgent Care at Osuna and Jefferson, and should I use MyChart or 505-727-0600?Medical records
Hi, I need Lovelace records from [date]. I need [ER note / discharge summary / imaging report / lab result / full record]. Should I use MyChart or the online medical-record request platform?Billing / insurance
Hi, I have a Lovelace bill for service date [date]. Is this a hospital bill, provider bill, facility fee, lab/imaging bill, or another charge? Can you help me review insurance processing and payment options?Care concern
Hi, I need to speak with Patient Relations about a care concern from [date/unit]. I have the patient name, department, what happened, and the outcome I’m asking for. What is the best next step?Common Lovelace ABQ Mistakes to Avoid
Using MyChart during an emergency
MyChart is not emergency care. Call 911 for severe or dangerous symptoms.
Driving to the hospital for every doctor visit
Lovelace Medical Group doctors may be in Medical Towers, Jefferson/Osuna, Golf Course Road, Rio Rancho, Santa Fe, Roswell or another location.
Confusing ER and urgent care
Urgent care is for non-emergency illness or injury. ER/911 is for serious or life-threatening symptoms.
Ignoring facility/provider split bills
Lovelace Medical Group warns some services may create separate facility fee and provider fee charges.
Requesting records too late
Records requests can take processing time. Start early for outside doctor, insurance, disability, legal or school deadlines.
Using a non-official payment or portal link
Use official Lovelace pages for MyChart, online bill pay and medical-record requests.
Related Medical-Centers.org Guides
Lovelace ABQ Medical Center FAQ
Where is Lovelace Medical Center located?
Lovelace Medical Center is located at 601 Dr. Martin Luther King Jr. Ave NE, Albuquerque, NM 87102.
What is Lovelace Medical Center’s main phone number?
The official Lovelace locations page lists Lovelace Medical Center phone as 505-727-8000.
Is Lovelace Medical Center open 24 hours?
The official Lovelace locations page lists Lovelace Medical Center hours as 24 Hours. For life-threatening symptoms, call 911.
Does Lovelace use MyChart?
Yes. Lovelace MyChart lets patients view test results and doctor comments, request prescription refills, manage appointments, and pay bills online.
How do I schedule a Lovelace doctor appointment?
For doctor appointments through the Lovelace Contact Center, call 505-727-2727. You can also use Find a Provider and MyChart where available.
Where is Lovelace Urgent Care?
Lovelace Medical Group Urgent Care is listed at 6701 Jefferson St NE, Albuquerque, NM 87109.
What is the Lovelace Urgent Care phone number?
The official urgent-care page says to schedule an appointment by calling 505-727-0600, or by scheduling online via MyChart when available.
What are Lovelace Urgent Care hours?
The official Lovelace Medical Group urgent-care page lists Monday through Saturday 7:30 a.m. to 7:30 p.m. Verify holiday changes before driving.
When should I use the ER instead of urgent care?
Use the ER or call 911 for chest pain, stroke signs, severe breathing trouble, major injury, severe bleeding, poisoning, overdose, severe allergic reaction, suicidal crisis, or symptoms getting worse quickly.
How do I request Lovelace medical records?
Use MyChart first for available digital records. For a formal copy, use Lovelace’s official online medical-record request platform, which asks for identity verification using a photo of a driver’s license or other government-issued photo ID.
Who do I call for Lovelace billing questions?
Lovelace Medical Group’s insurance page lists Patient Financial Services at 505-727-0100 or 866-948-1444, Monday through Friday 8 a.m. to 5 p.m.
Why might I receive more than one Lovelace bill?
Lovelace Medical Group says some clinic services may be hospital-based, so a billing statement may be divided into separate facility fee and provider fee charges.
How do I file a patient concern at Lovelace Medical Center?
For Lovelace Medical Center, official guidance says you may call 505-727-8000 and ask to speak with the Patient Relations Representative.
Does Lovelace have heart care at the downtown campus?
Yes. Heart Hospital of New Mexico is at Lovelace Medical Center, and New Mexico Heart Institute/Lovelace Medical Group is also listed in the Lovelace Medical Group locations directory.
What should I bring to a Lovelace appointment or records request?
Bring photo ID, insurance card, medication list, allergies, appointment details, referral if required, MyChart login if needed, dates of service for records, and the exact department or clinic address.