Roseville Kaiser Patient Help Hub
Use this 2026 guide before you call Kaiser Permanente Roseville Medical Center, search for MyChart, use KP.org, message your doctor, schedule urgent care, find a physician, request records, pay a medical bill, refill prescriptions, or drive to 1600 Eureka Road.
Everything is inside one complete mobile-safe WordPress HTML block: quick answer, phone routing, portal correction, ER vs urgent care, medical records, billing, pharmacy, maternity, interpreter help, official links, map, scripts, planner and matching FAQ schema.
Choose the Right Kaiser Roseville Route
Official-Source Check: What This Page Adds
This page turns Kaiser’s official Roseville facility pages into practical patient actions, so users do not have to scroll through long directory pages just to find the right next step.
Included from official pages
- Address, main information phone and ER phone routing.
- Emergency Services 24/7, urgent care appointment rules and pediatric after-hours.
- KP.org, My Doctor Online, member services and provider directory guidance.
- Medical records, revenue cycle, patient financial services, interpreter help and volunteer details.
- Discharge pharmacy, outpatient pharmacy, refill and mail-order routes.
What to verify live
- Doctor availability and provider office hours.
- Urgent care appointment availability and walk-in wait.
- Holiday pharmacy hours and department closures.
- Member plan coverage, benefits, copay and billing balance.
- Exact building, check-in desk and arrival instructions.
Best user rule
Use this page to decide the right route, then use official KP.org / Kaiser Permanente pages before entering health data, paying a bill, changing doctors, requesting records, or driving to Roseville.
Kaiser Roseville Phone Directory: Call the Right Number
For life-threatening symptoms, call 911. For routine Kaiser Roseville tasks, this table helps you avoid the wrong department.
| Need | Phone | Use this for | Quick warning |
|---|---|---|---|
| Appointments / cancellations / information | 916-784-4000 | Main Roseville facility appointment, cancellation and information route. | Not for emergency dispatch. |
| Emergency advice | 916-784-4050 | 24-hour advice listed under Emergency Services. | Call 911 for severe or life-threatening symptoms. |
| Emergency reception | 916-784-5390 | ER reception routing. | Do not call first when emergency response is needed. |
| Urgent care appointments/information | 916-784-4050 | Urgent care scheduling and information. | Urgent care is appointment-based with limited walk-ins. |
| Appointments / advice toll-free | 1-866-454-8855 | KP appointment and advice route used by urgent care and pediatrics pages. | Use KP.org for online scheduling when available. |
| Pediatrics after-hours | 916-784-4190 | Pediatric after-hours advice, appointments and information. | By appointment only for listed after-hours care. |
| Member Services – English | 1-800-464-4000 | Benefits, health plan coverage, forms and member help. | Most calls are 24/7 but holidays may close service. |
| Member Services – Spanish | 1-800-788-0616 | Spanish-language member support. | Use interpreter help when needed. |
| Member Services – Chinese dialects | 1-800-757-7585 | Chinese-dialect member support. | Interpreter services are available at no cost. |
| TTY / hearing or speech impaired | 711 or listed local TTY routes | TTY access and accessibility support. | Emergency TTY for Roseville ED is listed as 916-784-5663. |
| Personal physician selection | 1-800-278-3329 | Select or change a personal physician; practitioner/service information. | Also use kp.org/mydoctor when appropriate. |
| Care Coordination | 916-784-4802 | Care coordination questions, Mon-Fri daytime route. | Not for urgent symptoms. |
| Patient Financial Services | 1-800-498-2748 | Patient financial-service questions. | Coverage/bill details depend on member plan and service. |
| Revenue Cycle / billing | 916-784-5522 | Medical service billing / admitting and patient financial services. | Fax listed for Revenue Cycle: 916-784-5535. |
| Discharge pharmacy | 916-784-4655 | Hospital discharge prescriptions and after-hours service. | Open 24 hours, but verify holiday details when needed. |
| Volunteer Services | 916-784-5950 | Volunteer information at Roseville. | Email also listed: kp-volunteer-roseville@kp.org. |
Kaiser Roseville MyChart? Use KP.org and My Doctor Online
Many people search “Kaiser Permanente Roseville MyChart.” Kaiser’s official member route is KP.org, the Kaiser Permanente app, and My Doctor Online. Do not enter private health information into a random MyChart page unless it clearly belongs to your Kaiser account route.
Use KP.org
Use KP.org for member sign-in, appointments, messages, pharmacy refills, coverage tools and care navigation.
Use My Doctor Online
Use My Doctor Online for Northern California doctor tools, sign-in, personal physician selection and care-team access.
Use the KP app
The Kaiser Permanente app can support mobile access for eligible member tasks, but use official app-store and KP links only.
Find or Change a Kaiser Roseville Doctor
Personal physician
Kaiser’s directory lists personal physician selection/member outreach for selecting or changing a personal physician.
Provider directory
Provider availability and services can change. Kaiser says directory information is updated periodically.
Hard-copy directory
Medicare members can request a hard copy of the provider directory by calling 1-800-443-0815.
Doctor-search checklist
- Confirm whether you need Adult Medicine, OB/Gyn, Pediatrics, Cardiology, Neurology, Orthopedics, Oncology, Gastroenterology, Urology, Surgery, Dermatology-style specialty care, or emergency care.
- Confirm whether the service is at Roseville Medical Center, Roseville Riverside Medical Offices, Sierra Gardens, or another KP facility.
- Ask whether the doctor is accepting patients and whether video/phone/in-person care is appropriate.
- For urgent symptoms, do not wait for a doctor selection change; use advice, urgent care, ER or 911 as appropriate.
Emergency Room vs Urgent Care at Kaiser Roseville
Roseville Medical Center lists Emergency Services as 7 days, open 24 hours. Urgent Care is different: it provides appointment-based care for non-emergency conditions, with limited walk-in appointments scheduled based on availability.
Use ER / 911 now for
- Chest pain, pressure, possible heart attack or severe shortness of breath.
- Stroke signs: face drooping, arm weakness, speech trouble, sudden severe headache.
- Major injury, major bleeding, poisoning, overdose or severe allergic reaction.
- Seizure, sudden confusion, fainting with concern or rapidly worsening symptoms.
- Pregnancy emergency, severe abdominal pain, suicidal crisis or danger to self/others.
Urgent Care route
- Location: 1600 Eureka Rd, Building C, check in at C12.
- Hours listed: Mon-Fri noon-8:30 PM.
- Weekend hours listed: Sat-Sun 9:30 AM-6 PM.
- Appointments / information: 916-784-4050.
- KP encourages calling 1-866-454-8855 or using KP.org to schedule.
- Limited walk-ins may wait for a scheduled appointment time based on availability.
Pediatrics After-Hours: Children’s Care Route
By appointment only
Roseville Pediatrics After-hours is listed as by appointment only.
Hours listed
Saturday and Sunday 9 AM-12:30 PM; holidays 9 AM-12:30 PM.
Phone
Advice / appointments / information: 916-784-4190. Toll-free advice/appointments: 1-866-454-8855.
Medical Records and Release of Information
Kaiser Roseville’s official facility directory lists a Release of Medical Information route. Use digital Kaiser records when available, but use the official release route for legal, insurance, school, disability, outside-doctor or complete-record needs.
| Record need | Best route | Prepare this | Common mistake |
|---|---|---|---|
| Routine lab/test view | KP.org / Kaiser app / My Doctor Online | Member login and visit details. | Assuming every result is final or already reviewed. |
| Outside doctor needs records | Release of Medical Information | Recipient doctor/fax, dates of service, record type. | Waiting until the appointment day. |
| Hospital discharge documents | Digital record first, then release route if missing | Discharge date, department and doctor/team if known. | Requesting “everything” when a discharge summary is enough. |
| Imaging report/images | Ask Radiology/Diagnostic Imaging or records route | Body part, imaging date, ordering doctor and facility. | Confusing written report with image files. |
| Billing/insurance proof | Records + Patient Financial Services when needed | Claim, service date, account/member details. | Calling ER reception for old paperwork. |
Billing, Coverage, Benefits and Member Services
Patient Financial Services
Patient Financial Services is listed at 1-800-498-2748.
Revenue Cycle
Roseville Revenue Cycle / medical service billing lists 916-784-5522 and fax 916-784-5535.
Member Services
For benefits and health plan coverage information, English Member Services is listed at 1-800-464-4000.
Before paying or disputing a bill
- Check whether it is a medical service bill, pharmacy bill, premium/coverage issue, or outside-provider issue.
- Compare the bill with your benefits and health plan coverage.
- Ask whether a claim has finished processing.
- Ask for itemized detail if the charge is unclear.
- Use Member Services for coverage questions and Revenue Cycle/Patient Financial Services for billing-account questions.
Pharmacy, Discharge Prescriptions and Refills
Discharge Pharmacy
For hospital discharge prescriptions and after-hours service, the discharge pharmacy is listed as open 24 hours. Information/refill: 916-784-4655.
Eureka Bldg C pharmacy
The Eureka Building C pharmacy is listed with weekday and weekend hours; verify holiday updates before driving.
Online or mail order
KP members can refill online at kp.org/rxrefill or use mail order. Mail order phone is listed as 1-888-218-6245.
Maternity, Women and Children’s Center and Birth Prep
Kaiser’s Roseville maternity page points expectant parents to the Roseville Women and Children’s Center. The facility page also notes the hospital is Birthing-Friendly and CCS approved.
Birth location
Kaiser Permanente Roseville Medical Center is listed at 1600 Eureka Rd, Roseville, CA 95661 for maternity planning.
Childbirth education
Health Education lists Childbirth Education at 916-474-6610 and Classes / Information / Services at 916-474-6248.
Pregnancy emergency
For severe bleeding, severe pain, trouble breathing, seizure, serious trauma, or symptoms your care team says are urgent, call emergency services or follow KP emergency instructions.
Interpreter, TTY and Accessibility Help
Interpreter services
Kaiser says qualified interpreter services, including sign language, are available at no cost, 24 hours a day, 7 days a week during all hours of operation at points of contact.
TTY routes
TTY 711 is listed for hearing/speech impaired support. Roseville ED TTY is listed as 916-784-5663.
Do not use minors
Kaiser says it does not encourage the use of family, friends or minors as interpreters. Ask for qualified staff or interpreter support.
Departments Patients Search Most at Roseville
Roseville’s official directory lists many departments and specialties. Use this table to decide the likely route, then confirm live office hours and appointment rules before driving.
| Department / need | Useful route | What to ask before going | Do not use for |
|---|---|---|---|
| Emergency Services | ER open 24 hours; advice 916-784-4050; reception 916-784-5390. | Ask only if not needing emergency dispatch. | 911-level emergencies. |
| Urgent Care | Building C, check in at C12; appointments/information 916-784-4050. | Appointment time, availability, location and walk-in wait. | Severe or life-threatening symptoms. |
| Adult Medicine After-hours | After-hours/weekend telephone appointments may be offered; info 916-784-4050. | Whether telephone appointment is available for your concern. | Emergency symptoms. |
| Pediatrics After-hours | By appointment only; 916-784-4190 or 1-866-454-8855. | Child’s symptoms, appointment time, holiday/weekend hours. | Severe pediatric emergency. |
| Laboratory | Check department directory for live hours and location. | Fasting, lab order, location and appointment/walk-in rules. | Medical interpretation of abnormal results. |
| Radiology / Diagnostic Imaging | Use department directory or care-team instruction. | Prep, authorization, imaging date, location and images/report route. | Emergency injury needing 911/ER. |
| Pharmacy | Discharge pharmacy, Eureka Building C pharmacy, online refill and mail order. | Pickup location, refill status, holiday hours and mail order timing. | Emergency medication reactions; call emergency route. |
| Health Education | Virtual and appointment-only in-person 1:1 services are noted. | Ask whether class/service is virtual, phone or in-person. | Same-day urgent symptoms. |
| Care Coordination | 916-784-4802. | Discharge needs, care planning, next steps and follow-up. | Immediate emergency care. |
| Volunteer Services | 916-784-5950 or kp-volunteer-roseville@kp.org. | Current role availability and requirements. | Patient status updates. |
Official Kaiser Roseville Links to Use After This Guide
Map and Directions to Kaiser Permanente Roseville Medical Center
Use this map for the main Roseville Medical Center campus at 1600 Eureka Rd. For urgent care, pharmacy, lab, health education, maternity, or specialty care, confirm the exact building, check-in desk and appointment rules before driving.
Confirm facility, building, department, appointment time, parking, medication list, ID, Kaiser card and check-in instructions.
Roseville Urgent Care is listed at Building C, check in at C12. Schedule first through KP.org or 1-866-454-8855 when possible.
If symptoms are severe, call 911. For non-911 ER routing, Roseville lists ER reception at 916-784-5390.
Kaiser Roseville Patient Route Planner
Choose your task to get a practical next-step checklist.
Call Scripts That Get Faster Answers
KP.org / portal
Hi, I’m a Kaiser Permanente Roseville member and I need help with [KP.org login / My Doctor Online / test results / message my doctor / medical record access]. What is the correct support route?Urgent care
Hi, I need same-day care for [symptom]. It is not a 911 emergency. Can I schedule Roseville Urgent Care, and should I use Building C check-in at C12?Medical records
Hi, I need Roseville Medical Center records from [date]. I need [ER note / discharge summary / imaging report / lab result / outside-doctor copy]. Should I use KP.org or Release of Medical Information?Billing / coverage
Hi, I have a Kaiser Roseville bill or coverage question for service date [date]. Should I speak with Member Services, Patient Financial Services, or Revenue Cycle?Prescription refill
Hi, I need help with a prescription from Kaiser Roseville. Is this a discharge pharmacy pickup, outpatient refill, mail-order refill, or something my care team must renew?Interpreter or TTY
Hi, I need interpreter or accessibility help for a Kaiser Roseville visit. Can you arrange qualified interpreter support, sign language, telephone/video interpretation, or TTY assistance?Common Kaiser Roseville Mistakes to Avoid
Using a random MyChart page
For Kaiser Roseville, use KP.org, the Kaiser Permanente app, and My Doctor Online. Do not enter personal health details into a non-Kaiser portal result.
Treating urgent care like open walk-in ER
Roseville urgent care is appointment-based. Limited walk-ins may wait for an assigned time based on availability.
Calling billing for coverage questions
Billing, coverage and benefits can route differently. Use Member Services for benefits and health-plan coverage details.
Waiting for a message during an emergency
KP.org messaging is not for emergency symptoms. Call 911 for dangerous symptoms.
Driving to the wrong building
Urgent care, medical offices, pharmacy, maternity, lab and specialty departments may have different buildings or check-in desks.
Ignoring interpreter support
Kaiser says qualified interpreter services, including sign language, are available at no cost. Do not rely on children or family for complex care interpretation.
Related Medical-Centers.org Guides
Kaiser Permanente Roseville Medical Center FAQ
Where is Kaiser Permanente Roseville Medical Center located?
Kaiser Permanente Roseville Medical Center is located at 1600 Eureka Rd, Roseville, CA 95661.
What is the main phone number for Kaiser Roseville?
The official Roseville facility page lists Appointments / Cancellations / Information at 916-784-4000.
Does Kaiser Roseville use MyChart?
Many people search for MyChart, but the official Kaiser route is KP.org, the Kaiser Permanente app and My Doctor Online. Use official Kaiser links before entering private health information.
Is the Kaiser Roseville emergency room open 24 hours?
Yes. Kaiser’s official Emergency Services page for Roseville lists Emergency Services as open 24 hours, 7 days.
What is the Kaiser Roseville ER phone number?
The Roseville Emergency Services page lists 24-hour advice at 916-784-4050 and ER reception at 916-784-5390. Call 911 for severe or life-threatening symptoms.
How does Kaiser Roseville urgent care work?
Roseville Urgent Care is appointment-based care for non-emergency conditions. Kaiser encourages patients to call 1-866-454-8855 or use KP.org to schedule. Limited walk-ins may wait for an assigned appointment time.
Where is urgent care at Kaiser Roseville?
Urgent Care is listed at 1600 Eureka Rd, Building C, check in at C12, Roseville, CA 95661.
What are Kaiser Roseville urgent care hours?
The official urgent care page lists Monday through Friday noon to 8:30 p.m., and Saturday and Sunday 9:30 a.m. to 6 p.m., with some holiday hours listed. Verify live hours before driving.
What is pediatrics after-hours at Kaiser Roseville?
Pediatrics After-hours is listed as by appointment only. Saturday, Sunday and holiday hours are listed as 9 a.m. to 12:30 p.m. Advice/appointments/information phone is 916-784-4190.
How do I find or change a Kaiser Roseville doctor?
Use My Doctor Online or KP.org for doctor tools. Personal physician selection/member outreach is listed at 1-800-278-3329.
How do I request Kaiser Roseville medical records?
Use Kaiser digital tools for available records and the official Release of Medical Information route for formal record requests, outside-doctor transfers, legal, insurance or complete-record needs.
Who do I call for Kaiser Roseville billing questions?
Patient Financial Services is listed at 1-800-498-2748. Revenue Cycle / medical service billing lists 916-784-5522, with fax 916-784-5535.
How do I refill Kaiser prescriptions?
Members can refill online at kp.org/rxrefill or use mail order. The Roseville discharge pharmacy information/refill number is listed as 916-784-4655, and mail order phone is 1-888-218-6245.
Does Kaiser Roseville offer interpreter services?
Yes. Kaiser says qualified interpreter services, including sign language, are available at no cost, 24 hours a day, 7 days a week during all hours of operation at all points of contact.
What should I bring to Kaiser Roseville urgent care or an appointment?
Bring your Kaiser card or member information, photo ID, medication list, allergies, symptoms timeline, relevant test results, phone charger, and any instructions from KP.org, your care team, or the appointment confirmation.