Kadlec Regional Medical Center 2026: MyChart & Doctors Guide

Included from official pages

• Address, main directory, campus building hours and Emergency Department 24-hour access.
• MyChart features and MyChart login/password support number.
• Kadlec phone directory: medical records, patient registration, billing, patient relations, social work, MRI, outpatient procedures, gift shop and more.
• Emergency-care designations: Level II Adult and Level III Pediatrics Trauma Center, cardiac center, stroke center and chest pain center.
• Medical-records request options, online request timing, written-request requirements and status/customer-service numbers.
• Financial-assistance and medical-assistance phone routes.

Verify live before acting

• Doctor availability, new-patient access and clinic location.
• Medical-record request status and whether MyChart already has the document.
• Bill balance after insurance processing.
• Department hours, holiday closures and exact pavilion/entrance.
• Visitor restrictions and patient privacy rules.

Best user rule

Use this guide to pick the correct route, then use official Kadlec / Providence pages before entering health data, paying a bill, requesting records, or driving to a department.

What MyChart helps with

• Request and cancel clinic appointments.
• Track visits and immunizations.
• Message Kadlec Clinic providers.
• Get physician-office lab results faster.
• View prescriptions and request refills.
• See your hospital discharge summary.
• Pay your bill online by credit or debit card.

Login help

If you have difficulty with login or password, Kadlec lists 833-395-2035 for help.

Use this for account access issues, not for emergencies, billing disputes or formal records deadlines.

MyChart vs records request

MyChart is best for common digital access. A formal medical-records request is better for legal, insurance, disability, school, outside-provider or complete chart needs.

Use Find a Doctor

Use Providence’s Find a Doctor route to search by provider, specialty, condition or location.

Use Kadlec Clinic pages

Clinic pages often show whether return patients schedule with MyChart and whether new patients call the clinic directly.

Check the exact location

A provider may be affiliated with Kadlec but see patients at a separate Richland, Kennewick, Pasco or specialty clinic address.

Use ER / 911 now for

• Chest pain, pressure, possible heart attack or severe shortness of breath.
• Stroke signs: face drooping, arm weakness, speech trouble, sudden severe headache.
• Major injury, major bleeding, poisoning, overdose or severe allergic reaction.
• Seizure, sudden confusion, fainting with concern or rapidly worsening symptoms.
• Pregnancy emergency, severe abdominal pain, suicidal crisis or danger to self/others.

Emergency designations listed

• Level II Adult and Level III Pediatrics Trauma Center.
• State Designated Level I Cardiac Center.
• Joint Commission Primary Stroke Center.
• State Designated Level II Stroke Center.
• Accredited Chest Pain Center with emergent catheterization capabilities.
• Team activations including code, trauma, stroke, cardiac and sepsis.

Pay online

Kadlec online bill pay lets patients use the 12-digit Bill ID from a paper bill and the guarantor’s date of birth.

Patient Financial Services

Kadlec’s contact page lists 855-367-1343 for Patient Financial Services.

Financial assistance

For Kadlec charity care application assistance, the official billing page lists 509-942-2626, 8:30 AM-4 PM Monday-Friday.

Use the right pavilion

Main/Vineyard, Orchard and Mountain Pavilion North have different listed access hours. Confirm exact department and entrance before driving.

Gift shop

Kadlec lists Gift Shop at 509-946-4611 ext. 136-4281. Ask patient unit before sending flowers, food or gifts.

Chaplain / support

Chaplain is listed at 509-942-2722. Social Work Services is listed at 509-942-2636. Patient Support Services is listed at 509-942-2739.

Patient Relations

Kadlec lists Patient Relations at 509-402-6349 for care concerns, compliments or complaints.

Immediate safety issue

If a current patient is in danger, speak to the nurse, charge nurse, unit manager or emergency staff immediately. Use 911 for emergency threats outside hospital staff response.

Confirm department, pavilion, entrance, parking, appointment time, records form, ID, insurance and phone number.

If symptoms are severe, call 911. If already arriving safely, follow emergency department signage.

Many tasks can be handled online or by phone. Do not drive to records/billing without checking the official page first.

Using MyChart for emergency symptoms

MyChart is not emergency care. Call 911 for severe or dangerous symptoms.

Driving to the hospital for every clinic visit

A doctor may see patients at a Kadlec Clinic or Providence location outside the main hospital.

Waiting too long for records

Formal records can take time. Start early before outside-doctor, insurance, disability, legal or school deadlines.

Calling billing before insurance processes

Compare your bill, MyChart, online bill pay, and insurance explanation of benefits before disputing a charge.

Confusing ER with routine care

Kadlec’s ED page explains emergency departments are for serious emergencies, not routine health care.

Missing patient privacy limits

Staff may not release patient information without proper permission. Have patient details and authorization ready.