Deer Valley ER & MyChart Hub
Use this 2026 guide before you drive to HonorHealth Deer Valley Medical Center, log in to MyChart, search for a doctor, request records, pay a bill, check parking, visit a patient, or decide between ER and urgent care.
Fast answer: HonorHealth Deer Valley Medical Center is a 24/7 hospital in north Phoenix. HonorHealth uses MyChart for patient portal access, bills, test results, appointment tools and selected record sharing.
What Do You Need from HonorHealth Deer Valley?
HonorHealth Deer Valley Phone Numbers: Use the Right Line
| Need | Phone / route | Use for | Do not use for |
|---|---|---|---|
| Main hospital | 623-683-1600 | General hospital routing, patient information, department transfer and campus questions. | Life-threatening emergencies. |
| MyChart support | 623-580-5800 | Activation code, login help, technical support and MyChart navigation. | Urgent symptoms or ER triage. |
| Medical records | 480-882-4040 | HonorHealth Health Information Management help, record forms and imaging-record questions. | Billing or payment-plan questions. |
| Billing / payment help | 623-300-9044 | Electronic payments, MyChart bill pay, Guest Pay, balances, payment plans and itemized bills. | Medical records release. |
| Nearby Deer Valley primary care | 623-780-1999 | HonorHealth Medical Group – Deer Valley primary care appointments across from the hospital. | Hospital ER or inpatient questions. |
| Emergency | 911 | Chest pain, stroke signs, severe breathing trouble, major injury, overdose, poisoning or rapidly worsening symptoms. | Routine appointment or billing questions. |
HonorHealth Deer Valley ER, Level I Trauma and 911 Decisions
Use 911 / ER now for
- Chest pain, pressure, possible heart attack or sudden collapse.
- Stroke signs: face drooping, arm weakness, speech trouble or sudden confusion.
- Severe breathing trouble, major bleeding, poisoning, overdose or seizure.
- Gunshot, stabbing, car crash, serious fall, head injury, fracture or major trauma.
- Suicidal crisis, danger to self/others or any rapidly worsening condition.
What makes Deer Valley important for emergency searches
- HonorHealth lists Deer Valley as a Level I trauma care location.
- The hospital page lists an Accredited Chest Pain Center.
- HonorHealth lists Deer Valley as an Accredited Primary Stroke Center.
- The hospital is certified as a Cardiac Arrest Center.
- Hospital hours are listed as 24 hours a day, seven days a week.
HonorHealth Deer Valley MyChart Login and Support
What MyChart helps with
- View test results and selected visit information.
- Use appointment and eCheck-in tools when available.
- Request prescription refills through supported provider workflows.
- Message providers for non-urgent medical questions.
- Pay bills, view balances and use paperless billing features.
- Download/share diagnostic imaging results when available.
- Use proxy access for family or caregiver needs when approved.
Activation-code and support rules
HonorHealth says hospital patients may receive an activation code on discharge paperwork. The one-time activation code expires after 30 days. For problems with the code or MyChart access, call 623-580-5800.
Find Doctors, Primary Care and Nearby Deer Valley Clinics
Find a doctor
Use HonorHealth’s official Find a Doctor tool to search by name, specialty, treatment or condition. Confirm office location, insurance and appointment availability before going.
Nearby primary care
HonorHealth Medical Group – Deer Valley Primary Care is across from the hospital at 19636 N. 27th Ave., Ste. 308, with phone 623-780-1999.
Same-day/next-day note
The Deer Valley primary care office page says the practice accepts new patients and offers same-day and next-day appointments when available.
Before booking, confirm this
- Is your need hospital care, emergency care, primary care, specialty care, imaging or outpatient surgery?
- Is the provider located in the hospital, medical office building, primary care office or another HonorHealth location?
- Does your insurance require referral or prior authorization?
- Should records, imaging or discharge documents be sent before your visit?
- Can you manage the appointment through MyChart?
Parking, Campus Access and Driving Directions
Getting to the hospital
- Main address: 19829 N. 27th Ave., Phoenix, AZ 85027.
- HonorHealth says the hospital is accessible from Loop 101 and Interstate 17.
- From Loop 101, exit at 27th Avenue and head south.
- The medical center is on the east side of 27th Avenue near the Loop 101 interchange.
Parking details users need
- HonorHealth says limited parking is available in front of the building.
- Patient shuttles to the building are available inside the parking garage.
- Campus maps show separate main entrance, Emergency Department and parking areas.
- Take a photo of your parking area before entering the hospital.
- For ER arrival, follow Emergency Department signage instead of routine parking signs.
Medical Records: MyChart, HIM and Imaging Results
| Record need | Best route | What to prepare | Important note |
|---|---|---|---|
| Quick access to available results | MyChart | MyChart login and correct HonorHealth account. | Not every formal record may be visible immediately. |
| Formal medical record request | HonorHealth Health Information Management | Patient details, dates of service, facility and request form details. | For questions, call 480-882-4040. |
| MyChart messaging / upload help | Customer Navigation Center | Account login, activation code or MyChart message question. | Call 623-580-5800 and choose MyChart support. |
| Diagnostic imaging results | MyChart, secure image sharing, or CD request | Active MyChart account or imaging request details. | Medical Records can help at 480-882-4040. |
| Third-party request | Sharecare request process | Patient authorization, request/invoice tracking details. | HonorHealth says records are typically ready in 5-7 business days from electronic request receipt. |
| Record amendment or opt-out forms | HonorHealth official forms | Completed form, patient details and correct mail/fax instructions. | Use official forms only; do not send sensitive records to random portals. |
Billing, MyChart Pay, Guest Pay and Estimates
Pay in MyChart
HonorHealth says patients with a MyChart account can pay bills, obtain balance inquiries, set up a payment plan, request itemized bills, view estimated costs and update billing preferences.
Guest Pay
Patients without MyChart can use Guest Pay with the guarantor number and last name from the statement.
Billing help
For payment or electronic-payment questions, HonorHealth lists billing support at 623-300-9044.
Before paying or disputing a bill, ask this
- Is this hospital billing, doctor billing, anesthesia, imaging, lab or another separate professional charge?
- Has your insurance processed the claim and issued an Explanation of Benefits?
- Do you need an itemized bill?
- Can you see the balance in MyChart or Guest Pay?
- Do you need a payment plan, financial assistance, estimate, quote or No Surprises Act information?
- Was the care ER, inpatient, outpatient surgery, imaging, clinic or observation care?
Visitors, Gift Shop, Cafeteria and Patient Support
Visitor access
HonorHealth’s visitor guidance says medical center visitors are allowed 24 hours a day unless there is a justified clinical reason for no visitors.
Hand hygiene
HonorHealth strongly encourages appropriate hand hygiene. It also says gloves are not permitted for visitors under current guidance.
Gift shop and cafeteria
HonorHealth says cafeterias and gift shops are open, but hours and unit restrictions may vary. Check the Deer Valley gift shop hours before planning around it.
OB and NICU
OB and NICU rules may have separate current guidelines. Check official visitor guidance before visiting maternity, newborn or NICU areas.
Respiratory symptoms
Medical Group patients with suspected respiratory infection symptoms or immunocompromised status may be required to wear a mask.
Unit-specific rules
Patient condition, infection control, safety or clinical reasons can change visitor access. Call the unit or main hospital before a sensitive visit.
Official Links After You Know the Right Route
Map and Directions
Use 19829 N. 27th Ave. for the hospital campus unless your appointment gives a specific medical office building.
For emergency symptoms, call 911. For ER arrival, follow Emergency Department signage and campus map directions.
HonorHealth notes limited front parking and patient shuttles from inside the parking garage.
HonorHealth Deer Valley Patient Action Planner
Choose your task to get a practical next-step checklist.
Call Scripts for Faster Help
ER / urgent decision
Hi, I’m trying to decide whether to use the ER, urgent care, primary care or MyChart. The symptoms are [symptoms], started [time], and include [chest pain / stroke signs / breathing / injury / none]. What is the safest next step?MyChart login
Hi, I received care at HonorHealth Deer Valley and need MyChart access. My issue is [activation code expired / password / missing results / billing / proxy access]. Can you route me to MyChart support?Medical records
Hi, I need records from HonorHealth Deer Valley for service date [date]. I need [ER note / discharge summary / imaging / labs]. Should I use MyChart, HIM, Sharecare or another form?Billing
Hi, I have an HonorHealth bill for account [number]. Is this hospital billing or a separate provider bill, and can I request itemization, a payment plan, estimate review or Guest Pay help?Doctor search
Hi, I need an HonorHealth doctor near Deer Valley for [condition/specialty]. Can you confirm location, insurance, new-patient availability, appointment timing and whether MyChart scheduling is available?Visitor / parking
Hi, I’m visiting a patient at HonorHealth Deer Valley. Can you confirm current visitor rules, unit restrictions, best entrance, parking garage, shuttle route and gift shop/cafeteria availability?HonorHealth Deer Valley Medical Center FAQ
Where is HonorHealth Deer Valley Medical Center located?
HonorHealth Deer Valley Medical Center is located at 19829 N. 27th Ave., Phoenix, AZ 85027.
What is the main phone number for HonorHealth Deer Valley Medical Center?
The main phone number listed for HonorHealth Deer Valley Medical Center is 623-683-1600.
Is HonorHealth Deer Valley Medical Center open 24 hours?
Yes. HonorHealth lists Deer Valley Medical Center as open 24 hours a day, seven days a week.
Does HonorHealth Deer Valley have an emergency room?
Yes. HonorHealth Deer Valley Medical Center is a 24/7 hospital and is part of HonorHealth emergency services. For life-threatening symptoms, call 911.
Is HonorHealth Deer Valley a Level I trauma center?
Yes. HonorHealth lists Deer Valley Medical Center as one of its Level I trauma centers.
Does HonorHealth Deer Valley use MyChart?
Yes. HonorHealth uses MyChart for patient portal access, including test results, appointment tools, secure messages, billing, paperless billing and selected record-sharing features.
How do I get help with HonorHealth MyChart?
For MyChart activation-code, login or technical help, call the HonorHealth Customer Navigation Center at 623-580-5800.
Can I use MyChart for emergency symptoms?
No. Do not use MyChart for emergencies. Call 911 for chest pain, stroke signs, severe breathing trouble, major injury, poisoning, overdose, suicidal crisis or rapidly worsening symptoms.
How do I request medical records from HonorHealth Deer Valley?
Start with MyChart for available information. For formal records, use HonorHealth’s medical records request process or call Health Information Management at 480-882-4040.
How do I get diagnostic imaging results?
HonorHealth says diagnostic imaging results can be accessed through MyChart when available, secure image sharing, or a physical CD request through Medical Records. For help, call 480-882-4040.
How do I pay an HonorHealth bill?
Patients can pay through MyChart if they have an account, or use HonorHealth Guest Pay with the guarantor number and last name from the statement. For billing help, call 623-300-9044.
Where should I park at HonorHealth Deer Valley?
HonorHealth says limited parking is available in front of the building and patient shuttles to the building are available inside the parking garage. Check the campus map for current entrance and parking guidance.
Are visitors allowed at HonorHealth Deer Valley?
HonorHealth’s medical center visitor guidance says visitors are allowed 24 hours a day unless there is a justified clinical reason for no visitors. Unit-specific and infection-control rules may still apply.
What is the nearby Deer Valley primary care phone number?
HonorHealth Medical Group – Deer Valley Primary Care is listed at 623-780-1999.
Is this page the official HonorHealth website?
No. This is an independent patient-navigation guide. Always verify current MyChart, ER, doctor, medical records, billing, parking and visitor details directly with HonorHealth.