ANMC Patient Route Hub
Use this guide before you call Alaska Native Medical Center, search for MyChart, access MyHealth, find the right clinic, request health records, check emergency care, arrange travel/lodging, or drive to the Anchorage campus.
Fast portal answer: ANMC uses MyHealth, a Cerner-powered health management tool. It is not the same as a random Epic MyChart page from search results.
What Do You Need from Alaska Native Medical Center?
Phone Numbers: Use the Right ANMC Route
| Need | Phone / route | Use for | Do not use for |
|---|---|---|---|
| Main ANMC number | 907-563-2662 | Immediate routing, hospital help, patient travel/lodging connection and general transfer. | 911-level emergency symptoms. |
| Toll-free ANMC | 855-482-4382 | Statewide patient/customer-owner help and Quyana Care Coordination routing. | Medical advice by phone for emergencies. |
| Emergency Department | 907-729-1729 | ED department and ED Fast Track contact line. | Calling instead of 911 for immediate danger. |
| Walk-in Clinic | 907-729-1680 | Urgent but non-emergency care questions and clinic routing. | Severe symptoms or trauma. |
| Anchorage Native Primary Care Center | 907-729-3300 | Primary care center routing in Anchorage. | Specialty-record release or emergency response. |
| Internal Medicine / specialty routing | 907-729-1500 | Internal medicine and several specialty-clinic routing questions. | Portal password help or billing disputes. |
| Health Records | Records office / release process | Records pickup, fax to provider and copy requests with valid ID. | Clinical advice or urgent care triage. |
| Health Benefits Specialists | 907-729-5696 | Insurance, Medicaid, Medicare, Denali KidCare and T-SHIP support. | Emergency medical screening. |
| Patient Experience | 907-729-3990 | Concerns, compliments, questions and experience feedback. | Immediate medical care. |
| Central Registration | 907-729-1395 | Eligibility or registration-related help. | 911-level emergencies. |
| Hospital Pharmacy | 907-729-2100 | Pharmacy questions and refill routing. | Emergency medication reactions; call 911/poison control as appropriate. |
| Pharmacy refill hotline | 877-320-4321 | Automated prescription refill requests. | New emergency prescription questions. |
Alaska Native Medical Center MyChart? Use MyHealth
What MyHealth helps with
- Access medication list.
- See available lab results released immediately.
- See available radiology reports released immediately.
- View clinical documents.
- View, download and transmit visit summaries.
- Send secure messages to provider pool/message center.
- Upload documents for provider review.
- View and request appointments.
- View allergies.
Important portal correction
People may search “ANMC MyChart,” but the official ANMC patient portal route is MyHealth. MyHealth is described by ANMC as a secure health management tool for accessing medical information and contacting primary or specialty clinic providers online or by mobile device.
Eligibility and Care Access: What Searchers Need to Know
Direct health services eligibility
- ANMC direct health services are generally for Alaska Native and American Indian people.
- Children of eligible Alaska Native or American Indian people may qualify, including non-Native foster children, adopted children, stepchildren, legal wards and orphans until age 19.
- Some limited services may apply for certain other situations; call Central Registration if unsure.
- For eligibility or registration questions, call 907-729-1395.
Emergency screening rule
For emergency care, ANMC information says emergency medical screening and stabilization is provided to all individuals, including those who may not otherwise be eligible for services, in accordance with emergency-care requirements.
Doctors, Clinics, Referrals and Specialty Care
ANMC does not work like a simple public “find any doctor” marketplace. For many specialty services, the right route is primary care, a regional Tribal health provider, a clinic referral, or the ANMC services directory.
Primary care route
Anchorage Native Primary Care Center is listed at 907-729-3300. Use this when your need starts with primary care, referrals or routine coordination.
Specialty clinic route
Use the ANMC services directory or call the relevant clinic. Many specialties list clinic hours and phone numbers separately.
Before you call
Have your name, date of birth, region, current clinic, referral details, visit reason, medications, insurance/benefits card and travel timing ready.
Common clinic shortcuts
| Clinic / service | Phone / location detail | Use for | Best next step |
|---|---|---|---|
| Internal Medicine | 907-729-1500 | Adult medical conditions, internal medicine and related referrals. | Ask if referral is required. |
| Endocrinology | 907-729-1942 | Endocrine-system evaluation and treatment. | Ask about records/labs needed. |
| Nephrology | 907-729-1935 | Kidney-related specialty care. | Confirm referral and lab/imaging needs. |
| Neurology | 907-729-1914 | Neurology evaluations, treatment and recommendations. | Ask what prior records to send. |
| Orthopedics | 907-729-1600 | Bone, joint, injury and mobility-related specialty care. | Confirm imaging and referral route. |
| Oncology / Hematology | Clinic route via services directory | Cancer and blood-disorder care. | Confirm referral and travel plan early. |
| Imaging | 907-729-2300 | X-ray, CT, MRI, ultrasound, mammography and related imaging questions. | Ask about appointment, prep and reports. |
| Pharmacy | 907-729-2100 / 877-320-4321 | Prescriptions and automated refill requests. | Allow enough refill and mailing time. |
Emergency Department, Fast Track and Trauma Care
Call 911 / use emergency care now for
- Chest pain, possible heart attack or severe shortness of breath.
- Stroke signs: face droop, arm weakness, speech trouble or sudden severe headache.
- Major injury, fall, head injury, severe burns or uncontrolled bleeding.
- Seizure, loss of consciousness, poisoning, overdose or severe allergic reaction.
- Suicidal crisis, danger to self/others, or rapidly worsening symptoms.
Official ER details to know
- ANMC Emergency Department is open 24 hours a day, seven days a week.
- ED Fast Track is listed at 907-729-1729.
- ED Fast Track hours are listed as 6:30 AM-2:30 AM, seven days a week.
- No medical advice is given over the phone.
- ANMC is an Adult and Pediatric Level II Trauma Center and serves as the trauma referral center for Alaska’s Tribal health facilities.
Walk-in Clinic: Urgent but Not Emergency
Hours
The ANMC Walk-in Clinic is listed Monday-Friday, 9 AM-9 PM, and Saturday-Sunday, 10 AM-6 PM.
Location
The Walk-in Clinic is listed at the Healthy Communities Building, 3900 Ambassador Drive.
Phone
For Walk-in Clinic questions, call 907-729-1680.
Use the walk-in clinic for
- Urgent illness or injury that is not considered an emergency.
- Out-of-town customer-owner who is not feeling well but not having emergency symptoms.
- Vaccination questions during posted vaccine hours.
- Care that needs prompt attention but does not need 911 or trauma-level care.
Health Records Request: MyHealth, Fax, Email and Pickup
| Record need | Best route | What to prepare | Practical warning |
|---|---|---|---|
| Quick access to available results | MyHealth | MyHealth login and correct ANMC account. | Use official MyHealth only. |
| Visit summaries or clinical documents | MyHealth | Use visit summaries and document tools. | Some documents may require formal request. |
| Formal health records copy | Download, print, fill out and return ANMC request form | Completed form and valid identification. | ID is required if submitting by email or fax. |
| Records faxed to provider | Health Records request process | Provider destination, fax number and requested record type. | Incomplete details can delay release. |
| Pickup records | Health Records / ROI department | Valid ID ready at pickup. | If records cannot be emailed, mailed or faxed, staff may set an appointment for pickup. |
| Department hours | ROI / medical records department in the Inuit Building | Plan for weekday service. | Open 8 AM-5 PM, Monday-Friday; follows ANMC holiday closures. |
Benefits, Insurance, Pricing and Financial Help
Bring cards
If you have insurance, ANMC may need a copy of your identification card and insurance card to verify eligibility.
Health Benefits Specialists
For Medicaid, Medicare, Denali KidCare, private insurance and T-SHIP questions, contact Health Benefits Specialists at 907-729-5696.
Pricing transparency
Use ANMC’s official pricing transparency page and benefits team for payment, insurance and assistance questions before planned care.
Before a planned visit or bill question
- Bring photo ID and insurance, Medicare, Medicaid or Denali KidCare card if applicable.
- Ask whether your service is direct care, referred care, emergency care or specialty referral.
- Ask whether benefits, Tribal health funding, Medicaid or other coverage should be updated before the visit.
- For T-SHIP questions, use the Health Benefits Specialists route.
- For bills or payment confusion, ask ANMC which office owns the question before submitting private information by email.
Travel, Lodging, Shuttle and Wayfinding
Quyana Care Coordination
Quyana Care Coordination helps coordinate travel to ANMC, lodging arrangements, Anchorage airport and hotel transportation information.
One number to call
For travel/lodging coordination, ANMC lists 907-563-2662 or toll-free 855-482-4382.
Patient housing
ANTHC Patient Housing is described as a “home away from home” for patients traveling to receive care and recover before returning home.
Shuttle help
ANMC says shuttles accommodate car seats. If you use a wheelchair and need a ride from the airport, call toll-free before your flight.
Tinitun app
Tinitun helps patients find their way around the Alaska Native Health Campus. It supports iOS, Android and web wayfinding.
Wayfinding support
For Tinitun support or incorrect app information, email Tinitun@anthc.org.
Pharmacy, Refills and Medication Planning
Hospital pharmacy
The ANMC hospital pharmacy phone is listed as 907-729-2100.
Refill hotline
The toll-free automated pharmacy refill line is 877-320-4321.
Mobile refills
ANMC pharmacy refill support is also available through the My MobileRX app. Use pharmacy zip code 99508 and select Alaska Native Medical Center.
- Request refills early, especially if medicine must be mailed.
- Keep a current medication list for every clinic, ER or travel visit.
- Do not use portal messages or refill lines for emergency medication reactions.
Food, Visitor Services and Campus Basics
ANMC Cafeteria
The ANMC Cafeteria is listed daily from 7 AM-7 PM for patients and visitors.
Espresso shop
The coffee shop is listed weekdays from 7 AM-4 PM in the hallway between the Cafeteria and Quyana House.
Patient Housing Market
The Market near the Patient Housing front desk is listed as open 24/7 for to-go meals and sundry items.
Craft Shop
The ANMC Craft Shop is on the first floor of the hospital and is listed Monday-Friday, 11 AM-2 PM, closed federal holidays.
Patient Experience
For concerns, comments, compliments and questions, contact Patient Experience at 907-729-3990.
Bring ID
Bring ID, insurance/benefits card, medication list, referral paperwork, travel documents and clinic appointment details.
Official Links After You Know the Right Route
Map and Directions
Use 4315 Diplomacy Drive, Anchorage, AK 99508 for the ANMC hospital.
Use the Tinitun app or web wayfinding if you are navigating the Alaska Native Health Campus for the first time.
For life-threatening symptoms, call 911 and follow emergency instructions rather than searching for directions.
ANMC Patient Action Planner
Choose your task to get a practical next-step checklist.
Call Scripts for Faster Help
Portal
Hi, I’m trying to access my ANMC information through MyHealth. My issue is [login / missing result / messaging / appointment / visit summary]. What is the correct support step?Clinic or doctor route
Hi, I need help finding the right ANMC clinic for [condition/specialty]. Do I need primary care, a referral, a specialty clinic appointment or records sent before the visit?Health records
Hi, I need health records from ANMC for service date [date]. I need [visit summary / lab / imaging report / discharge note]. Should I use MyHealth or submit the records request form with ID?Travel and lodging
Hi, I have an ANMC appointment on [date] and I’m traveling from [community]. Can you confirm travel, lodging, shuttle, escort and return-travel instructions?Benefits
Hi, I need help with [Medicaid / Medicare / Denali KidCare / private insurance / T-SHIP]. What card or documents should I bring, and should I update benefits before my appointment?Pharmacy
Hi, I need help with a refill for [medicine]. Should I use the refill hotline, My MobileRX, hospital pharmacy, or speak with my clinic first?Alaska Native Medical Center FAQ
Where is Alaska Native Medical Center located?
Alaska Native Medical Center is located at 4315 Diplomacy Drive, Anchorage, AK 99508.
What is the main phone number for Alaska Native Medical Center?
The main phone number for Alaska Native Medical Center is 907-563-2662. The toll-free number is 855-482-4382.
Does Alaska Native Medical Center use MyChart?
ANMC uses MyHealth as its secure health management tool. People may search for MyChart, but the official ANMC portal route is MyHealth.
What can I do in MyHealth?
MyHealth can help patients access medication lists, test results, radiology reports, clinical documents, visit summaries, secure messages, document uploads, appointment tools and allergy information.
What is the ANMC Emergency Department phone number?
The ANMC Emergency Department and ED Fast Track contact number is 907-729-1729. For life-threatening symptoms, call 911 instead of calling the department line.
Is the ANMC Emergency Department open 24 hours?
Yes. ANMC lists its Emergency Department as open 24 hours a day, seven days a week.
What are ED Fast Track hours at ANMC?
ANMC lists ED Fast Track hours as 6:30 AM to 2:30 AM, seven days a week.
Is ANMC a trauma center?
Yes. ANMC is described as an Adult and Pediatric Level II Trauma Center and the trauma referral center for Alaska’s Tribal health facilities.
What is the ANMC Walk-in Clinic phone number?
The ANMC Walk-in Clinic phone number is 907-729-1680.
What are ANMC Walk-in Clinic hours?
The Walk-in Clinic is listed Monday through Friday from 9 AM to 9 PM and Saturday through Sunday from 10 AM to 6 PM.
Where is the ANMC Walk-in Clinic located?
The Walk-in Clinic is located in the Healthy Communities Building at 3900 Ambassador Drive.
How do I request health records from ANMC?
Start with MyHealth for available records. For copies, complete the ANMC health records request form and submit it with valid identification when required. The records department is open 8 AM to 5 PM, Monday through Friday.
What is the Anchorage Native Primary Care Center phone number?
The Anchorage Native Primary Care Center phone number is 907-729-3300.
Who should I call for insurance or benefits help at ANMC?
Call ANMC Health Benefits Specialists at 907-729-5696 for help with insurance, Medicaid, Medicare, Denali KidCare and T-SHIP questions.
Who helps with ANMC travel and lodging?
Quyana Care Coordination helps coordinate ANMC travel, lodging and transportation information. Call 907-563-2662 or toll-free 855-482-4382.
What is Tinitun?
Tinitun is ANMC’s wayfinding tool for the Alaska Native Health Campus. It supports iOS, Android and web wayfinding.
What is the ANMC pharmacy refill hotline?
The toll-free automated pharmacy refill hotline is 877-320-4321. The hospital pharmacy phone number is 907-729-2100.
Is this page the official Alaska Native Medical Center website?
No. This is an independent patient-navigation guide. Always verify current portal, clinics, emergency care, records, benefits, travel, pharmacy and visitor details with Alaska Native Medical Center.