Elmira Patient Route Finder
Use this 2026 guide before you call Arnot Ogden Medical Center, search MyChart, find a provider, ask Health on Demand for a referral, request medical records, pay a bill, visit a patient, plan parking, or go to the Emergency Department.
Portal answer: Arnot Health and Centralus Health use MyChart. Use the official Arnot/Centralus MyChart link before entering private health information, especially if you are paying a bill, reviewing test results, or requesting appointment help.
Choose the Right Arnot Ogden Route
Most visitors need one action, not a long hospital history. Start here to choose the correct portal, department, official link, phone number, arrival point, or emergency route.
Arnot Ogden Medical Center Phone Numbers
| Need | Phone / route | Use for | Ask this to save time |
|---|---|---|---|
| Main hospital | 607-737-4100 | General routing, operator and department transfer. | “Can you connect me to the correct department for…” |
| Health on Demand | 607-737-4499 / 800-952-2662 | Health questions, physician referral, service referral and program information. | “Which doctor/service should I contact for [condition]?” |
| MyChart support | 607-274-4449 | General MyChart questions and portal functionality issues. | “I need help with Centralus MyChart login or access.” |
| Patient-care issues | 607-737-4415 | Patient-care issue routing listed on the contact page. | “I have a patient-care issue; is this the correct line?” |
| Admissions | 607-737-4145 | Admission routing and hospital registration questions. | “Where should I report for admission?” |
| Pre-registration | 607-737-4535 | Pre-registration questions before a scheduled visit. | “Do I need to pre-register before my appointment?” |
| Patient information | 607-737-4237 | Patient information and visitor routing. | “Can you help me confirm patient/unit information?” |
| Medical records | 607-737-4302 | Health Information Services / release of records questions. | “Do I need MyChart, signed authorization, fax or in-person help?” |
| Medical records fax | 607-737-4403 | Faxing the official Arnot Ogden release form. | “Did you receive my authorization form?” |
| Patient billing call center | 607-271-2050 | Patient billing inquiries listed by Arnot Health. | “Is this hospital, AMS, physician, lab or another bill?” |
| Centralus billing questions | 888-413-7501 | Billing-related questions listed on Centralus billing guidance. | “Can I ask a billing/insurance question through MyChart instead?” |
| TTY machine | 607-737-4503 | TTY access listed in the Arnot Ogden directory. | “I need TTY or accessibility communication help.” |
| Parking escort / visitor info | 800-952-2662 | Visitor information and after-hours parking escort reference. | “Can security escort me to parking after hours?” |
Arnot Ogden MyChart Patient Portal
What MyChart helps with
- Communicate with your doctor from home when supported.
- Access test results and provider comments.
- Request prescription renewals when supported.
- Manage appointments and view past/upcoming appointment details.
- Use MyChart bill pay or Pay As Guest for eligible bills.
- Ask billing or insurance questions through MyChart when directed.
Portal safety checklist
- Use the official Centralus MyChart link, not an unofficial login page.
- Call 607-274-4449 for MyChart support.
- Do not use portal messaging for emergency symptoms.
- Some older bills or pre-March 22, 2025 service bills may use legacy payment routes.
- Private doctors or outside facilities may use a different portal.
Find Arnot Ogden Doctors and Appointments
Use official provider search
Start with the official Arnot Health provider search. It lists providers and offices across specialties and nearby Arnot locations.
Call Health on Demand
For a physician referral or service referral, call 607-737-4499 or 800-952-2662.
Confirm before booking
Ask about insurance, referral need, new-patient status, office location, MyChart access, records needed and separate billing.
Emergency Care: 24/7 ER, Stroke and Heart Warning Signs
Call 911 / go to ER now for
- Difficulty breathing or shortness of breath.
- Chest or upper abdominal pain or pressure.
- Fainting, sudden dizziness, sudden weakness or severe sudden pain.
- Changes in vision, confusion or changes in mental status.
- Uncontrolled bleeding, coughing blood or vomiting blood.
- Severe or persistent vomiting or diarrhea.
- Difficulty speaking or stroke-like symptoms.
- Suicidal feelings or danger to self/others.
Official ER details to know
- Arnot Health says emergency care is available 24/7 at Arnot Ogden Medical Center.
- The renovated/expanded Emergency Department includes nearly 30,000 square feet.
- Official details list 32 treatment rooms, 7 observation rooms and 4 behavioral health rooms.
- Arnot Ogden is designated by New York State as a Stroke Center.
- It has also earned Primary Stroke Center certification from the Joint Commission.
- Heart attack care can move from the Emergency Department directly to the Heart and Vascular Institute when appropriate.
Medical Records: MyChart, Authorization Form, Phone and Fax
| Record need | Best route | What to prepare | Important warning |
|---|---|---|---|
| Portal-accessible records | MyChart first | Centralus MyChart login and correct patient account. | Some records may still require Health Information Services. |
| Formal Arnot Ogden records | Authorization to Release Information form | Patient name, date of birth, requested records, treatment dates, recipient and signature. | Unsigned or unclear forms can delay release. |
| Health Information Services | Phone: 607-737-4302 | Patient identity, dates of service and record type. | Ask if you need abstract, discharge summary, radiology, labs or entire emergency record. |
| Fax request | Fax: 607-737-4403 | Completed release form. | Call to confirm receipt if timing matters. |
| Sensitive information | Follow authorization instructions carefully | Drug, alcohol, HIV and psychiatric information may require specific consent handling. | The form warns some Behavioral Science Unit/New Dawn records require contacting the facility where treatment occurred. |
| Radiology records | Choose “Radiology Records” on the form or ask the department | Clarify whether you need images, written report, or both. | Images and written reports may not be the same request. |
Billing, MyChart Bill Pay, Guest Pay and Financial Assistance
Bill pay route
Centralus billing says patients can use MyChart bill pay, including a guest-pay option for one-time payments using statement details.
Billing phones
Arnot’s directory lists Patient Billing at 607-271-2050. Centralus billing guidance lists billing-related questions at 888-413-7501.
Financial help
Centralus says financial assistance may be available for eligible patients, including full or partial help when household income qualifies under the policy.
Before paying a large bill, check this
- Is it an Arnot Ogden hospital bill, Arnot Medical Services bill, physician bill, lab bill, imaging bill or another separate statement?
- Was the service before or after March 22, 2025? Older bills may use legacy payment routes.
- Has insurance processed the claim and sent an Explanation of Benefits?
- Do you need an itemized bill?
- Can you ask billing/insurance questions through MyChart?
- Do you qualify for Medicaid, other coverage help or Centralus financial assistance?
- Do you need the Arnot Ogden price transparency tool before scheduled care?
Admissions, Pre-Registration and Visit Prep
Admissions
Admissions is listed at 607-737-4145. Use it for admission routing and where-to-report questions.
Pre-registration
Pre-registration is listed at 607-737-4535. Ask what forms, insurance, ID and arrival time you need.
Accessibility
TTY machine is listed at 607-737-4503. Ask the operator if you need mobility, communication or interpreter-style support.
Visitor Rules at Arnot Ogden Medical Center
| Unit / situation | Official visitor guidance | Best action |
|---|---|---|
| Medical Surgical Units | 8:00 AM-8:00 PM. | Call patient information or the unit before long-distance travel. |
| ICU | 8:00 AM-8:00 PM. | Confirm patient condition and unit rules before arriving. |
| Infusion Center | No visitation. | Ask staff about approved support-person exceptions if medically needed. |
| Labor and Delivery | Limit two support persons at bedside with laboring/delivered mother at one time; support persons may change during the process. | Ask Labor and Delivery before bringing visitors. |
| Obstetrics | 8:00 AM-8:00 PM; siblings of any age welcome when accompanied by an adult. | Confirm current mother/baby rules before arrival. |
| NICU | Only parents; no sibling visitation. | Ask the NICU before bringing any non-parent visitor. |
| Emergency Department | Bedside visitation is at the discretion of provider and/or nurse; no specific visitation time; normally one visitor at a time unless limited exceptions apply. | Expect restrictions based on safety, patient condition and staff direction. |
| Support-person exceptions | Outside normal hours may apply for labor/delivery, pediatric patients, essential support persons and imminent end-of-life situations. | Call ahead and explain the support need clearly. |
Parking, Drop-Off, Public Transit and Finding Your Way
Drop-off
Patient drop-off is available in the roundabout at the main entrance.
Parking lot transport
Golf cart transportation to and from the parking lot is listed for patients and visitors.
After-hours escort
Safety and Security monitors the campus and officers are available to escort visitors to parking after medical-center hours. Visitor info line: 800-952-2662.
Public transit
Arnot Ogden is on Route 4 of the Chemung County Transit System.
Cafeteria and café
Cafeteria is listed on the ground floor near C elevators. Café is listed on the ground floor near the Falck Cancer Center.
Chapel / gift shop / registration
Chapel is listed on floor 2 near E elevators. Gift shop and registration are listed on floor 1 near the main entrance.
Official Links After You Know the Right Route
Map and Directions
Confirm department, entrance, floor, appointment time, insurance, pre-registration and parking before leaving.
Check unit-specific visitor hours. Medical Surgical and ICU are listed as 8 AM-8 PM, but special units vary.
Do not drive yourself if unsafe. Call 911 for severe or life-threatening symptoms.
Arnot Ogden Patient Action Planner
Choose your task to get a practical next-step checklist.
Call Scripts for Faster Help
MyChart
Hi, I’m trying to access my Arnot Ogden / Centralus MyChart account. My issue is [login / results / bill pay / appointment / message]. Is 607-274-4449 the correct support route?Doctor referral
Hi, I need help finding an Arnot provider for [condition/specialty]. Can Health on Demand help me choose the right doctor, office location and appointment route?Emergency care
Hi, my symptoms are [describe]. Is this something for 911, the Emergency Department, Health on Demand, or routine scheduling?Medical records
Hi, I need records from Arnot Ogden for service date [date]. I need [abstract / discharge summary / entire emergency record / radiology records / labs]. Should I use MyChart or the authorization form?Billing
Hi, I received a bill for account [number]. Is this Arnot Ogden hospital billing, Arnot Medical Services, physician billing, lab/imaging, or another separate statement? Can I ask through MyChart?Visitor / parking
Hi, I want to visit [patient/unit]. Can you confirm current visiting hours, unit restrictions, entrance, parking, and whether support-person exceptions apply?Arnot Ogden Medical Center FAQ
Where is Arnot Ogden Medical Center located?
Arnot Ogden Medical Center is located at 600 Roe Avenue, Elmira, NY 14905.
What is Arnot Ogden Medical Center’s main phone number?
The main hospital phone number is 607-737-4100.
Does Arnot Ogden Medical Center use MyChart?
Yes. Arnot Health and Centralus Health use the MyChart patient portal. Use the official Centralus MyChart login route for secure portal access.
What can I do in MyChart?
MyChart can help patients communicate with their doctor, access test results, request prescription renewals, manage appointments, pay bills and ask billing or insurance questions when supported.
Who do I call for MyChart help?
For general MyChart questions and issues, call the MyChart Patient Support Line at 607-274-4449.
How do I find doctors at Arnot Ogden?
Use the official Arnot Health provider search or call Health on Demand at 607-737-4499 or 800-952-2662 for physician referral help.
What is Health on Demand?
Health on Demand is Arnot Health’s call center and physician referral service. It can help with basic health questions, physician or service referrals, general program information and reminder/follow-up calls.
What are warning signs that need the Emergency Department?
Emergency warning signs include difficulty breathing, chest or upper abdominal pain or pressure, fainting, sudden dizziness or weakness, confusion, vision changes, uncontrolled bleeding, coughing or vomiting blood, suicidal feelings, difficulty speaking, unusual abdominal pain and sudden or severe pain.
Is Arnot Ogden Medical Center a stroke center?
Yes. Arnot Health says Arnot Ogden Medical Center is designated by the New York State Department of Health as a Stroke Center and has Primary Stroke Center certification from the Joint Commission.
How do I request medical records from Arnot Ogden Medical Center?
Start with MyChart for portal-accessible records. For formal copies, use the Authorization to Release Information form and contact Health Information Services at 607-737-4302. The Arnot Ogden fax number on the release form is 607-737-4403.
Who do I call for billing questions?
Arnot’s directory lists the Patient Billing Call Center at 607-271-2050. Centralus billing guidance also lists billing-related questions at 888-413-7501 and allows billing or insurance questions through MyChart.
Can I pay an Arnot Ogden bill online?
Yes. Centralus billing guidance points patients to MyChart bill pay and a Pay As Guest option for eligible bills.
Does Arnot Ogden offer financial assistance?
Centralus Health says financial assistance may be available for eligible patients, including patients who qualify based on household income under the financial assistance policy.
What is Arnot Ogden’s admissions phone number?
The Arnot Ogden directory lists Admissions at 607-737-4145.
What is Arnot Ogden’s pre-registration phone number?
The Arnot Ogden directory lists Pre-Registration at 607-737-4535.
What are general visiting hours for Arnot Ogden Medical Surgical and ICU units?
Arnot Health’s visitation page lists Medical Surgical Units and ICU visiting hours at Arnot Ogden Medical Center as 8:00 AM to 8:00 PM.
What are Labor and Delivery visitor rules at Arnot Ogden?
Labor and Delivery limits two support persons at the bedside with any laboring or delivered mother at one time, and support persons may change during the labor and delivery process.
Where is visitor parking and drop-off?
Arnot’s directions page says patient drop-off is available in the roundabout at the main entrance, general parking is near Grove Street directions, and golf cart transportation to and from the parking lot is available for patients and visitors.
Is Arnot Ogden on public transportation?
Yes. Arnot Health says Arnot Ogden Medical Center is on Route 4 of the Chemung County Transit System.
Is this page the official Arnot Ogden website?
No. This is an independent patient-navigation guide. Always verify current MyChart, doctor, ER, medical records, billing, registration, visitor, parking and appointment details directly with Arnot Health or Centralus Health.