Sentara Woodbridge Patient Navigator
Use this 2026 guide before you call Sentara Northern Virginia Medical Center, search for MyChart, find a doctor, visit the ER, request records, pay a bill, schedule imaging, or visit a patient in Woodbridge.
Fast correction: the correct portal is Sentara MyChart. Use the official Sentara login or app before entering private health information.
Choose the Right Sentara Northern Virginia Route
Most searchers need one clear action: log in, find a provider, call the ER, request records, pay a bill, schedule testing, reach a patient room, or drive to the correct entrance.
Sentara Northern Virginia Phone Numbers: Call the Correct Line
| Need | Phone / route | Use for | Better question to ask |
|---|---|---|---|
| Main hospital | 703-523-1000 | General routing, patient information, department transfer. | “Can you connect me to [department/unit]?” |
| Central Scheduling | 703-523-1560 | Imaging/testing appointments and scheduling route. | “Do I need an order, prep or insurance authorization?” |
| Central Registration | 703-523-0730 | Registration questions before a scheduled service. | “What do I need to bring and where do I check in?” |
| Emergency Department | 703-523-1470 | ED directory line and emergency department routing. | “Is this the right ER location?” |
| Sentara MyChart support | 1-833-351-4357 | Login/account access issues. | “Is this a login issue or a missing-record issue?” |
| Release of Information | 703-523-1940 | Local medical-record routing from directory. | “Should I use MyChart, online request or authorization form?” |
| Sentara records team | 757-507-7110 | Systemwide Release of Information questions. | “Has my records request been received?” |
| Patient Financial Services | 877-768-3993 | Hospital bill and payment questions. | “Is this hospital, doctor, lab or imaging billing?” |
| Radiology & Imaging | 703-523-1545 | Radiology and imaging questions. | “Do I need images, report or both?” |
| Laboratory Services | 703-523-1300 | Lab service routing. | “Do I need an order or appointment?” |
| Chaplaincy Services | 703-523-0680 | Spiritual care support. | “Can a chaplain visit or call the family?” |
| Patient Relations | 703-523-0985 | Comments, concerns or care-experience issues. | “How do I submit a formal concern?” |
| Security | 703-523-1570 | On-campus security help. | “I need help at [location].” |
| TTY / hearing impaired | 703-523-0665 | TTY assistance listed in the directory. | “I need communication assistance.” |
Sentara MyChart: Login, Results, Messages and Billing
What Sentara MyChart helps with
- Schedule and view appointment information.
- Take steps to prepare for a visit.
- View lab and test results.
- Connect with the care team.
- View medications and request medication refills.
- Review visit summaries and medical history.
- Use Sentara MyChart Billing for bills and payment plans.
Support and safety rules
- For login or account access issues, call 1-833-351-4357.
- MyChart support hours are listed as Monday-Friday, 8:00 AM-6:00 PM.
- For non-access technical issues, use the official Sentara MyChart online support form.
- Do not send emergency symptoms through portal messages.
- Do not assume every outside doctor or lab bill appears in the hospital account.
Find Sentara Doctors and Appointments in Woodbridge
Use official provider search
Use Sentara’s official Find a Doctor or Provider page to search by medical need, provider name, specialty or location.
Schedule carefully
Sentara scheduling pages may support family medicine, internal medicine and pediatrics; specialist booking can depend on referral and office rules.
Confirm before booking
Ask about insurance, referral need, new-patient availability, office address, MyChart access, lab/imaging orders and whether billing is separate.
Emergency Care: Main ED, Level III Trauma and Sentara Lake Ridge
Use ER / 911 now for
- Chest pain, pressure, sweating, nausea or pain spreading to arm, jaw or back.
- Stroke signs such as face drooping, arm weakness, speech trouble or sudden confusion.
- Severe breathing trouble, major injury, uncontrolled bleeding or poisoning.
- Seizure, severe allergic reaction, serious head injury or sudden weakness.
- Suicidal crisis, danger to self/others or rapidly worsening symptoms.
What official ER pages highlight
- Emergency Services are listed as 24 hours daily.
- The hospital Emergency Department is on the 1st floor.
- The hospital is designated as a Level III Trauma center.
- Irene V. Hylton Emergency Care Center has more than 40 exam rooms, including trauma, triage and minor-injury rooms.
- Sentara also lists a free-standing emergency center at Sentara Lake Ridge.
- Sentara Lake Ridge ER is at 12825 Minnieville Road, Woodbridge, VA 22192; phone 703-523-9800.
Medical Records: MyChart First, Then Formal Request
| Record need | Best route | What to prepare | Warning |
|---|---|---|---|
| Common records | Sentara MyChart first | MyChart login and identity details. | Not every record may appear the way you expect. |
| Formal record copy | Online records request tool | Driver’s license or government-issued ID photo upload. | Fees may apply for copies not for continuation of care. |
| Send records to someone else | Online request or authorization form | Recipient details and requested record types. | Be specific about service dates and destination. |
| Minor patient records | Parent/guardian request route | Government ID and authority to request records. | Relationship and privacy rules may apply. |
| Caregiver / medical POA | Caregiver with medical power of attorney route | ID and authority documents. | Missing proof can delay release. |
| Fax or mail authorization | Health Information Management, Release of Information | Completed Sentara authorization form. | Incomplete forms delay processing. |
| Systemwide records contact | Phone 757-507-7110; fax 757-995-7366 | Request details and patient identifiers. | Use official form and avoid unnecessary private information. |
| Local directory records line | Release of Information 703-523-1940 | Question about local hospital records route. | Formal requests may still route through the systemwide records team. |
Billing, Guest Pay, Payment Plans and Financial Help
Bill pay moved into MyChart
Sentara says Sentara Bill Pay is now part of Sentara MyChart, so patients can access healthcare needs in one place.
Billing options
Patients can sign in to manage bills securely, create flexible payment plans, view visit charges with insurance coverage, and print statements or receipts.
Guest pay
If you do not want to set up an account, Sentara also offers a guest bill-payment route.
Before paying a large bill, check this
- Is it the hospital bill, doctor bill, lab bill, imaging bill, anesthesia bill or another separate provider bill?
- Has insurance processed the claim and sent an Explanation of Benefits?
- Do you need an itemized statement?
- Do you need the hospital charge estimate, financial assistance page or accepted insurance list?
- If an old payment plan did not transfer to MyChart, check Sentara billing FAQs for next steps.
Visitor Information: Patient Room Dialing, ID and 24-Hour Visitor Page
Patient contact shortcuts
- For patient information, call the main switchboard at 703-523-1000.
- To reach a patient room, dial 703-523-0 + the patient’s room number.
- The visitor information page lists the hospital as open 24 hours.
- The hospital page notes a government-issued photo ID is required from all visitors to show at entry.
Before visiting, check
- Patient room number and whether the patient can receive visitors.
- Unit-specific restrictions for ICU, maternity, behavioral health or isolation precautions.
- Whether food, flowers, balloons or gifts are allowed for that patient.
- Where to park and which entrance to use.
- Whether the patient prefers an e-card or no visit.
Directions, Parking and Entrance Tips
Where it is
The hospital is located on Opitz Boulevard between Potomac Mills Mall and Route 1.
From I-95 North
Take Exit 156 toward Rippon Landing, turn left onto Neabsco Mills Road/Potomac Center Boulevard, then continue onto the hospital campus.
From I-95 South
Take Exit 156 toward Dale City/Rt. 784 West, follow the blue “H” signs, use Gideon Drive and Smoketown Road/Opitz Boulevard toward campus.
Official Links After You Know the Right Route
Map and Directions
Confirm the service location, doctor order, insurance, arrival time, entrance and registration details.
Bring government-issued photo ID and confirm the patient’s room/unit before arriving.
Do not drive yourself if unsafe. Call 911 for severe or life-threatening symptoms.
Sentara Northern Virginia Patient Action Planner
Choose your task to get a practical next-step checklist.
Call Scripts for Faster Help
MyChart login
Hi, I’m trying to access my Sentara MyChart. My issue is [login / forgot username / missing result / billing / records]. Is this a MyChart support issue or medical-records issue?Doctor search
Hi, I need help finding a Sentara provider near Woodbridge for [condition/specialty]. Can you confirm new-patient availability, insurance, referral requirements and appointment location?Emergency question
Hi, I’m trying to confirm whether Sentara Northern Virginia Medical Center ER or Sentara Lake Ridge ER is the right location for [situation]. This is not / may be life-threatening. Should I call 911?Medical records
Hi, I need records from Sentara Northern Virginia Medical Center for service date [date]. I need [ER note / discharge summary / imaging report / full chart]. Should I use MyChart, the online request tool, or the authorization form?Billing
Hi, I received a Sentara bill for account [number]. Is this hospital billing or a separate provider bill, has insurance processed it, and can I request an itemized statement or payment-plan help?Visitor
Hi, I want to visit [patient name/unit]. Can you confirm patient room dialing, current visitor rules, ID requirement, entrance location and whether gifts or flowers are allowed?Sentara Northern Virginia Medical Center FAQ
Where is Sentara Northern Virginia Medical Center located?
Sentara Northern Virginia Medical Center is located at 2300 Opitz Boulevard, Woodbridge, VA 22191.
What is the main phone number for Sentara Northern Virginia Medical Center?
The main hospital phone number is 703-523-1000.
Is Sentara Northern Virginia Medical Center open 24 hours?
Yes. The official hours and directory page lists the hospital as open 24 hours.
Does Sentara Northern Virginia Medical Center use MyChart?
Yes. Sentara uses Sentara MyChart for secure electronic access to personal medical information, appointments, test results, care-team communication, medications, visit summaries and billing.
Who do I call for Sentara MyChart login help?
For Sentara MyChart login or account access issues, call 1-833-351-4357. Support hours are Monday through Friday, 8:00 AM to 6:00 PM.
How do I find doctors at Sentara Northern Virginia Medical Center?
Use Sentara’s official Find a Doctor or Provider page to search for a provider by medical need, provider name, specialty or location.
What is the Sentara Northern Virginia Medical Center Emergency Department phone number?
The hospital directory lists the Emergency Department at 703-523-1470. The ER location page also routes emergency department calls through 703-523-1000. For life-threatening symptoms, call 911.
Is Sentara Northern Virginia Medical Center a trauma center?
Yes. Sentara describes the hospital as a Level III Trauma center serving Prince William County.
Does Sentara have another emergency center near Woodbridge?
Yes. Sentara lists Sentara Lake Ridge at 12825 Minnieville Road, Woodbridge, VA 22192. Its phone number is 703-523-9800.
How do I request medical records from Sentara Northern Virginia Medical Center?
Use Sentara MyChart first. For formal copies, use the online records request tool or the Sentara authorization form. You may need a driver’s license or government-issued ID. The systemwide Release of Information phone is 757-507-7110 and fax is 757-995-7366.
What is the local Release of Information phone number?
The Sentara Northern Virginia Medical Center directory lists Release of Information / Medical Records at 703-523-1940.
How do I pay a Sentara bill?
Sentara Bill Pay is now part of Sentara MyChart. Patients can sign in to manage bills securely, create flexible payment plans, view charges with insurance coverage, print statements and receipts, or pay as a guest.
What is the Sentara patient financial services phone number?
The hospital directory lists Patient Financial Services at 877-768-3993.
How do I reach a patient room?
To reach a patient room, dial 703-523-0 followed by the patient’s room number. For patient information, call the main switchboard at 703-523-1000.
Do visitors need ID at Sentara Northern Virginia Medical Center?
Yes. The hospital page notes that a government-issued photo ID is required from all visitors to show at entry.
Where is the hospital located from I-95?
The hospital is on Opitz Boulevard between Potomac Mills Mall and Route 1. Sentara directions route drivers through Exit 156 from I-95, with different instructions for northbound and southbound traffic.
Is this page the official Sentara website?
No. This is an independent patient-navigation guide. Always verify current MyChart, doctor, ER, records, billing, visitor, parking and appointment details with Sentara Health.