MarinHealth Patient Route Finder
Use this 2026 guide before you call MarinHealth Medical Center, log in to MyChart, find a MarinHealth doctor, request medical records, check emergency care, pay a bill, ask for a cost estimate, visit a patient, or drive to 250 Bon Air Road in Greenbrae.
Portal clarity: MarinHealth officially uses MyChart for the Medical Center and MarinHealth Medical Network clinics. Use the official MarinHealth MyChart route before entering private health information.
Choose the Right MarinHealth Medical Center Route
Most patients do not need a long hospital description. They need one practical answer: login, call, schedule, request records, pay, visit, estimate costs, or go to the ER.
MarinHealth Medical Center Phone Numbers
| Need | Phone / route | Use for | Ask this to save time |
|---|---|---|---|
| Main Medical Center | 1-415-925-7000 | General hospital routing, operator, department transfer and campus questions. | “Can you connect me to the correct department for…” |
| Primary & specialty appointments | 1-888-627-4642 | MarinHealth primary and specialty care appointment help. | “Who is accepting new patients for [specialty]?” |
| Medical Records / ROI | 1-415-925-7270 | Release of information, medical-record questions and formal records route. | “Do I need MyChart, mail, fax, or imaging records?” |
| Medical Records fax | 1-415-925-7201 | Faxing authorization forms when appropriate. | “Did you receive my signed authorization and photo ID copy?” |
| Medical Records email | ROI@MyMarinHealth.org | Patient-use release-of-information email listed by MarinHealth. | “What documents are safe and required for my request?” |
| Diagnostic imaging CD | 1-415-925-7080 | Imaging results on CD and radiology pick-up coordination. | “Do I need images, report, or both?” |
| Breast imaging / DEXA records | 1-415-925-7098 | Mammography, breast MRI and bone density exam result CDs. | “Can records be sent directly to my provider?” |
| Breast records fax | 415-464-5439 | Breast imaging/bone density records fax route. | “What release details are required?” |
| Patient Financial Services | 1-415-925-7070 | Hospital billing questions and phone payment. | “Is this hospital bill separate from doctor/anesthesia/radiology?” |
| Medical Network office billing | 1-800-565-6049 | Provider office billing questions, not hospital bill questions. | “Is this a clinic/provider office bill?” |
| Personalized estimate help | 1-415-925-7250 | Out-of-pocket estimate questions before a visit. | “Can you estimate my responsibility for [procedure/test]?” |
| Admitting estimate questions | 1-415-925-7243 | Questions about written estimates and admitting-related cost information. | “Is the estimate complete or are there separate professional fees?” |
| Patient Relations | 1-415-925-7366 | Concerns, grievances, interpreter-related complaints and patient rights questions. | “I need help resolving a patient-experience concern.” |
| Safety & Security / Lost & Found | 1-415-925-7088 | Lost property and security routing. | “I lost [item] near [unit/area].” |
| Gift Gallery | 1-415-925-7263 | Gift shop questions and delivery planning. | “Can this item be delivered to a patient room?” |
MarinHealth MyChart Patient Portal
What MyChart helps with
- Complete pre-visit tasks.
- View test results and medication lists.
- See upcoming appointments.
- View medical bills and price estimates.
- Send a message or arrange a follow-up appointment with your doctor when available.
- Access billing statements, review payment history and pay bills online.
- Use the app on your phone or computer.
Family access and scheduling
- Parents, guardians and family members may request proxy access online through MyChart.
- Proxy access can allow health information viewing, insurance updates and eCheck-In features depending on age and account permissions.
- Online scheduling is available through MyChart for MarinHealth | UCSF Health Primary Care, Family Medicine, Internal Medicine, Pediatric Care and Urgent Care clinics.
- Patients of other MarinHealth Medical Network clinics should call the provider office to schedule.
Find MarinHealth Doctors and Appointments
Use official provider search
The official Find a Provider page lets users search by name and service area, including primary care, emergency medicine, cardiology, surgery, orthopedics, pediatrics, women’s health, urgent care and many more specialties.
Call appointment help
For primary and specialty care appointments, MarinHealth lists 1-888-627-4642, also shown as 1-888-MARINHC.
Confirm before booking
Ask about new-patient status, insurance, referral requirements, clinic location, telehealth, MyChart scheduling and whether the provider bills separately from the Medical Center.
Emergency Care: ER, Level III Trauma, Stroke and Heart Attack Care
Call 911 / go to the ER for
- Chest pain, pressure, severe shortness of breath or possible heart attack symptoms.
- Stroke signs: face drooping, arm weakness, speech trouble, sudden confusion, vision trouble or severe headache.
- Major trauma, serious injury, major bleeding, poisoning, overdose or seizure.
- Severe allergic reaction, loss of consciousness, severe burns or rapidly worsening illness.
- Psychiatric distress, suicidal crisis or danger to self or others.
ER features to know
- MarinHealth Medical Center is open 24/7.
- The Medical Center page describes MarinHealth as Marin’s only full-service acute care hospital.
- Its Level III trauma center and Emergency Department receive a large share of the county’s ambulance traffic.
- MarinHealth says it provides life-saving care for stroke and heart attack patients.
- Official urgent-care materials describe MarinHealth Medical Center as a certified Emergency & Trauma Center, a Primary Stroke Center and an accredited Chest Pain Center.
- Emergency wait time can change and triage prioritizes the sickest patients first.
Medical Records, Imaging CDs and Sensitive Records
| Need | Official route | Prepare | Important warning |
|---|---|---|---|
| Common records | MyChart first | MyChart login and identity details. | If you do not provide a destination in the MyChart request, records may be uploaded to your MyChart account. |
| Mail request | Authorization for Disclosure of Health Information form | Completed, dated and signed release form plus valid color copy of photo ID. | Specify exactly which components you need, such as discharge summary, operative report, history and physical. |
| Medical Records address | MarinHealth Medical Center, C/O Medical Records Department, 250 Bon Air Road, Greenbrae, CA 94904 | Authorization, ID copy and correct recipient details. | Mail processing takes time. |
| Medical Records phone | 1-415-925-7270, Option 2 patient line | Patient name, date of birth, dates of service and requested record type. | Call before sending sensitive or unusual requests. |
| Medical Records fax | 1-415-925-7201 | Completed authorization and ID copy. | Confirm fax receipt if timing matters. |
| Patient email | ROI@MyMarinHealth.org | Ask what is appropriate to send by email. | Do not send unneeded private data. |
| Record fees | Release of Information charges | Ask current fee before requesting large records. | Official page lists no charge up to 30 pages, then $0.25 per page for 31 pages and over. |
| Processing target | Completed release request | Complete and accurate request. | Official page says requests are processed within 15 days. |
| Imaging CD | Imaging services team | Call 1-415-925-7080. | They arrange pickup at the Radiology Office; CD creation may take 10-15 minutes once you arrive. |
| Breast imaging / DEXA CD | Breast-health records team | Call 1-415-925-7098 or fax 415-464-5439. | Ask about direct provider delivery or expedited processing. |
| Psychiatric, substance abuse or HIV records | Specific release authorization | Request may need specific signature/initials and sometimes approval. | Do not submit a generic request without checking requirements. |
Billing, Insurance, Estimates and Financial Assistance
Hospital billing
Patient Financial Services: 1-415-925-7070. Phone hours are listed as Monday-Friday, 7:30 AM-3:00 PM. Payment may be made through MyChart, by mail or by phone.
Provider office billing
For MarinHealth Medical Network provider office billing questions, call 1-800-565-6049, listed between 9:00 AM-4:00 PM PST.
Estimate help
For a personalized out-of-pocket estimate, MarinHealth lists patient financial counselors at 1-415-925-7250 and email Financial_Counselors@MarinGeneral.Org.
Before paying a large bill, check this
- Is this a MarinHealth Medical Center hospital bill or a MarinHealth Medical Network provider office bill?
- Has insurance processed the claim and sent an Explanation of Benefits?
- Do you need an itemized bill or written estimate clarification?
- Are there separate charges from physicians, anesthesiologists, pathologists, radiologists, ambulance companies or other professionals who are not hospital employees?
- Do you qualify for financial assistance, self-pay discount, payment plan or other support?
- Is a price estimate missing physician or professional fees?
Visitor Rules, Entrance Hours and Badging
| Visitor situation | Official guidance to know | Best action |
|---|---|---|
| Main entrance hours | Monday-Friday: 5:30 AM-7:30 PM. Weekends and major holidays: 7:30 AM-6:00 PM. | Use main entrance during open hours. |
| After-hours entry | After-hours visitors enter through the Emergency Department. | Bring ID and expect screening/badge steps. |
| Visiting hours | Visitors may stay until 10:00 PM. | Check unit-specific rules before arriving late. |
| Visitor badge | All visitors must wear a hospital-provided identification badge. | Be ready to answer standard screening questions such as reason for visit. |
| Patient safety limits | Clinical staff may limit visitors according to patient condition. | Do not assume every patient can have the same number of visitors. |
| Patient choice | Patients can deny visitors at any time. | Respect the patient’s preference and privacy. |
| Behavior rules | Aggressive or threatening behavior is not allowed or tolerated. | Use Patient Relations if a concern needs resolution. |
| Infection prevention | Visitors should wash hands or use sanitizer entering and leaving rooms and follow posted signs. | Stay home if sick and follow unit PPE instructions. |
| Public restrooms | Public restrooms are available in units and throughout the hospital; patient room bathrooms are reserved for patients. | Use public restrooms to protect patient health. |
Dining, Gift Shop, Interpreter Services and Patient Support
Creekside Café
Creekside Café is on the first floor. Hours: Monday-Friday 6:30 AM-7:00 PM; Saturday-Sunday 7:30 AM-7:00 PM. The café is closed daily between 10:00 AM and 10:30 AM.
Gift Gallery
MarinHealth Gift Gallery is at 250 Bon Air Road, West Lobby. Phone: 1-415-925-7263. Hours: Monday-Friday 10:00 AM-4:00 PM.
Lost & Found
If you lose property while at the hospital, contact Safety & Security at 1-415-925-7088.
Interpreter support
For interpreter-service concerns or patient relations support, MarinHealth lists Patient Relations at 1-415-925-7366.
Smoke-free campus
Smoking is not permitted inside or outside properties owned by MarinHealth.
Patient room phones
To dial a department within the hospital from a patient room, use the last four digits. For local calls, dial 9 plus the number.
Official Links After You Know the Right Route
Map and Directions
Confirm provider location, entrance, parking, insurance, MyChart pre-visit tasks and appointment time.
Main entrance hours vary by weekday/weekend; after-hours visitors enter through the Emergency Department.
Do not drive yourself if unsafe. Call 911 for severe or life-threatening symptoms.
MarinHealth Medical Center Action Planner
Choose your task to get a practical next-step checklist.
Call Scripts for Faster Help
MyChart help
Hi, I’m trying to use MarinHealth MyChart for [test result / appointment / bill / proxy access / pre-visit task]. What is the correct support step?Doctor search
Hi, I need a MarinHealth doctor for [condition/specialty]. Can you confirm who is accepting new patients, whether my insurance is accepted, and whether I can schedule through MyChart?Emergency care
Hi, my symptoms are [describe]. Is this something for 911, the Emergency Department, urgent care, or a routine provider appointment?Medical records
Hi, I need MarinHealth Medical Center records for service date [date]. I need [discharge summary / operative report / labs / imaging report / full chart]. Should I use MyChart, the release form, fax, email or mail?Imaging CD
Hi, I need a copy of my imaging results on CD from [date/type]. Do I call general imaging records, breast-health records, or another department, and can it be sent directly to my doctor?Billing
Hi, I received a bill for account [number]. Is this a hospital bill or a separate physician/anesthesia/radiology/provider bill? Can I request an itemized statement, estimate review or financial-assistance options?MarinHealth Medical Center FAQ
Where is MarinHealth Medical Center located?
MarinHealth Medical Center is located at 250 Bon Air Road, Greenbrae, CA 94904.
What is MarinHealth Medical Center’s main phone number?
The main MarinHealth Medical Center phone number is 1-415-925-7000.
Does MarinHealth Medical Center use MyChart?
Yes. MarinHealth Medical Center and MarinHealth Medical Network clinics use MyChart as the official patient portal.
What can I do in MarinHealth MyChart?
MyChart helps patients complete pre-visit tasks, view test results, medication lists, upcoming appointments, medical bills, price estimates and more. It may also support doctor messages, follow-up appointment arrangements, proxy access and online bill payment.
How do I find a MarinHealth doctor?
Use the official MarinHealth Find a Provider page or call 1-888-627-4642 for primary and specialty care appointment help.
Is MarinHealth Medical Center open 24/7?
Yes. The Medical Center location page lists MarinHealth Medical Center as open 24/7.
What emergency services does MarinHealth Medical Center provide?
MarinHealth describes the Medical Center as a full-service acute care hospital with a Level III trauma center, Emergency Department, stroke care and heart attack care. Official urgent-care materials also describe it as a certified Emergency & Trauma Center, Primary Stroke Center and accredited Chest Pain Center.
How do I request MarinHealth Medical Center medical records?
Use MyChart first for available records. For a mailed copy, complete, date and sign the authorization form, attach a valid color copy of photo ID and submit it to MarinHealth Medical Center, C/O Medical Records Department, 250 Bon Air Road, Greenbrae, CA 94904. The Medical Records phone is 1-415-925-7270 and fax is 1-415-925-7201.
What is the MarinHealth Medical Records email?
The official Medical Records page lists ROI@MyMarinHealth.org for patient use.
How long does MarinHealth take to process medical records?
MarinHealth says medical-record requests are processed within 15 days after the completed request is received.
How much does MarinHealth charge for released medical records?
The official Medical Records page lists no charge for up to 30 pages and $0.25 per page for 31 pages and over. Always verify current charges before requesting a large record set.
How do I get imaging results on a CD?
For diagnostic imaging results on CD, call imaging services at 1-415-925-7080. For mammography, breast MRI and bone density exam results on CD, call the breast-health records team at 1-415-925-7098 or fax 415-464-5439.
Who do I call for MarinHealth hospital billing questions?
For MarinHealth Medical Center hospital billing questions, call Patient Financial Services at 1-415-925-7070. Phone hours are listed as Monday through Friday, 7:30 AM to 3:00 PM.
Who do I call for MarinHealth Medical Network provider office billing?
For billing questions at MarinHealth Medical Network provider offices, call 1-800-565-6049 between 9:00 AM and 4:00 PM PST.
Can I get a personalized cost estimate?
Yes. MarinHealth says patients may call patient financial counselors at 1-415-925-7250 or email Financial_Counselors@MarinGeneral.Org for a personalized out-of-pocket estimate for a visit.
What are MarinHealth Medical Center visitor entrance hours?
The main entrance is listed as open Monday through Friday from 5:30 AM to 7:30 PM, and weekends and major holidays from 7:30 AM to 6:00 PM. After-hours visitors enter through the Emergency Department.
How late may visitors stay at MarinHealth Medical Center?
The official visitor page says visitors may stay until 10:00 PM, but clinical staff may limit visitors based on patient condition and safety.
Does MarinHealth require visitor badges?
Yes. MarinHealth says all visitors must wear a hospital-provided identification badge to gain entry into the hospital.
What are the Creekside Café hours?
Creekside Café hours are listed as Monday through Friday from 6:30 AM to 7:00 PM and Saturday and Sunday from 7:30 AM to 7:00 PM. The café is closed daily from 10:00 AM to 10:30 AM.
Is this page the official MarinHealth website?
No. This is an independent patient-navigation guide. Always verify current MyChart, doctor, ER, medical-records, billing, visitor, insurance and appointment details directly with MarinHealth.