Sentara Northern Virginia ER & Portal Guide
Use this 2026 guide before you call Sentara Northern Virginia Medical Center, search MyChart, visit the ER, request medical records, pay a bill, schedule imaging, find a doctor, or drive to the Woodbridge hospital campus.
Portal answer: this hospital uses Sentara MyChart. Use the official Sentara/MyChart login or Sentara app before entering medical, billing, insurance or identity details.
Choose the Right Sentara Northern Virginia Route
Most searchers need one practical answer: go to ER, log in to MyChart, call a department, request records, pay a bill, schedule imaging, visit a patient, or find the correct entrance.
Sentara Northern Virginia Phone Numbers: Use the Correct Line
| Need | Phone / route | Use for | Better question to ask |
|---|---|---|---|
| Main hospital / patient information | 703-523-1000 | General routing, patient information, department transfer. | “Can you connect me to [unit/department]?” |
| Emergency Department | 703-523-1470 | Emergency Department directory line. | “Is this the right arrival route for an existing ER question?” |
| Emergency Department main page | 703-523-1000 | Official ER page also lists main phone. | “Can you connect me to Emergency Services?” |
| Central scheduling | 703-523-1560 | Scheduling tests/services and location details. | “Do I need an appointment, order or prep?” |
| Central registration | 703-523-0730 | Registration questions before a scheduled service. | “What should I bring and where do I check in?” |
| Radiology & imaging | 703-523-1545 | Imaging department questions. | “Do I need images, report, contrast prep or both?” |
| Cardiac imaging/interventional radiology | 703-523-1980 | Cardiac imaging and interventional radiology questions. | “Is this handled by central scheduling or this department?” |
| Laboratory services | 703-523-1300 | Lab route questions. | “Do I need fasting or a printed order?” |
| Release of Information / Medical Records | 703-523-1940 | Local medical-records route. | “Should I use MyChart or authorization form?” |
| Sentara Health Information Management | 757-507-7110 | System records request phone from official records page. | “Has my release request been received?” |
| Patient Financial Services | 877-768-3993 | Local directory billing/financial route. | “Is this hospital, doctor, lab or other bill?” |
| Billing customer service | 757-233-4500 | Sentara billing questions. | “Can you explain this statement and insurance balance?” |
| Patient advocate / patient relations | 703-523-0985 | Questions, concerns and complaints Monday-Friday, 8:30 AM-5 PM. | “Can a patient advocate help resolve this issue?” |
| Chaplaincy services | 703-523-0680 | Spiritual/pastoral support. | “Can chaplaincy visit or support my family?” |
| Gift shop | 703-523-1350 | Gift shop questions. | “Can this be delivered to the patient?” |
| Security | 703-523-1570 | Hospital security questions. | “Where should I report this campus concern?” |
| TTY hearing impaired | 703-523-0665 | TTY/hearing-impaired route. | “What communication assistance is available?” |
ER, Level III Trauma and Sentara Lake Ridge
Call 911 / use ER for
- Chest pain, pressure, shortness of breath or possible heart attack.
- Stroke signs: face drooping, arm weakness, speech trouble, sudden confusion.
- Major bleeding, seizure, poisoning, overdose, serious burn or serious injury.
- Severe allergic reaction, fainting, sudden severe headache or rapidly worsening symptoms.
- Severe abdominal pain, trauma, serious fall, accident or unsafe medical situation.
- Suicidal crisis, danger to self or others, or violence-related injury.
Official ER details to know
- Emergency Services are listed as open 24 hours daily.
- The ER is on the 1st floor.
- The Irene V. Hylton Emergency Care Center has more than 40 exam rooms.
- Rooms include trauma rooms, triage rooms and rooms for minor injuries.
- Sentara Northern Virginia Medical Center is designated as a Level III Trauma center.
- The forensic nurse program offers care and support to violence survivors.
Sentara Northern Virginia MyChart and Sentara App
What Sentara MyChart helps with
- View health summary, medications, allergies, immunizations and current health issues.
- View released test result values and standard ranges.
- View and reply to provider-office messages.
- Create new medical advice request messages when available.
- Schedule, view or cancel appointments when supported.
- View summaries from past appointments.
- View health maintenance reminders and due dates.
- Request medication refills and keep a current medication list.
- Use proxy access for family members when authorized.
App, e-visit and records notes
- To use the app, search “Sentara” in the Apple App Store or Google Play, install it, then log in with your Sentara MyChart ID and password.
- You must have an active Sentara MyChart account to log in to the app.
- MyChart includes “Request My Medical Records” in the menu.
- E-Visits are available only for patients with an established relationship with a provider offering E-Visit.
- Some imaging, new-patient and specialty appointments may require calling the provider office directly.
- Do not use MyChart for emergency symptoms.
Find Sentara Northern Virginia Doctors and Appointments
Search official providers
Use Sentara’s official provider search or the hospital’s “Find a provider” route. Search by specialty, condition, location, provider name and scheduling options.
Use scheduling wisely
Central scheduling is 703-523-1560. Some imaging, new patient and specialty appointments may require calling the provider office directly.
Confirm before booking
Ask about insurance, referral need, new-patient status, exact office address, hospital vs office billing, MyChart access and records needed.
Scheduling, Imaging, Lab and Registration
| Need | Phone / route | Use for | Before you go |
|---|---|---|---|
| Central scheduling | 703-523-1560 | Service and location details. | Have order, insurance, provider name and preferred date ready. |
| Central registration | 703-523-0730 | Registration questions for scheduled services. | Ask what ID, insurance card and paperwork you need. |
| Imaging and radiology | 703-523-1545 | Imaging questions and department routing. | Ask about prep, contrast, report vs image copy, and location. |
| Cardiac imaging / interventional radiology | 703-523-1980 | Cardiac imaging and interventional radiology questions. | Ask whether central scheduling or the department handles your test. |
| Laboratory services | 703-523-1300 | Lab questions. | Ask whether fasting, appointment or printed order is needed. |
| Class registration | 1-800-SENTARA | Classes, events and support-group registration. | Confirm date, location and whether class is in person or virtual. |
| Cardiac & Pulmonary Rehab | 703-523-1280 | Cardiac/pulmonary rehab questions. | Ask about referral, insurance and start date. |
| Diabetes Management | 703-523-0590 | Diabetes program questions. | Ask about referral requirements and session options. |
Medical Records: MyChart First, Authorization Form When Needed
| Record need | Best route | What to prepare | Important note |
|---|---|---|---|
| Available results, notes and visit info | Sentara MyChart | Active MyChart account. | MyChart includes a “Request My Medical Records” option. |
| Formal records request | Sentara Health Authorization to Disclose Protected Health Information | Signed form, patient details, dates of service, record type and recipient. | Use the official Sentara authorization form. |
| Mail/fax authorization | Health Information Management, 800 Independence Boulevard, 5th floor, Virginia Beach, VA 23455 | Signed authorization and clear request details. | Official records page lists phone 757-507-7110 and fax 757-995-7366. |
| Local Release of Information line | 703-523-1940 | Local routing questions. | Use when you need facility-specific records guidance. |
| Physician requesting records | Provider online request | Provider office details and patient identifiers. | Ask the receiving doctor if they can request records directly. |
| Incorrect health information | Message provider or ask provider to update during next visit | Specific item to correct and supporting details. | Sentara MyChart help says to message or ask your provider about incorrect information. |
Billing, MyChart Bill Pay, Guest Pay and Support
MyChart billing
Sentara says Bill Pay is now part of Sentara MyChart, so patients can manage healthcare needs and billing in one place.
Guest pay
Sentara offers Pay Bill as a Guest for users who do not want to set up an account.
Billing support
Billing Customer Service: 757-233-4500. Collections: 757-233-4800. Hours listed: Monday-Friday, 8:00 AM-4:30 PM.
Before paying a confusing bill, check this
- Is it a Sentara hospital bill, physician bill, imaging bill, lab bill, anesthesia bill or collections notice?
- Has insurance processed the claim and issued an Explanation of Benefits?
- Do you need to add or correct insurance information from the visit?
- Do you need flexible payment-plan options?
- Do you need a hospital charge estimate, financial assistance or accepted-insurance review?
- Are you paying through official Sentara MyChart or guest-pay channels?
Visitor Rules, Patient Rooms and Photo ID
Visitor basics
- A government-issued photo ID is required from all visitors at entry.
- Visitors stop at reception, share photo ID and destination, and receive a photo visitor badge.
- The visitor badge should be placed visibly on the upper torso.
- Visitors are encouraged to wear a mask and observe social distancing inside Sentara facilities.
- Visitors with respiratory infection symptoms such as fever, cough or shortness of breath may not be allowed.
Patient contact shortcuts
- For patient information, call the main switchboard at 703-523-1000.
- To reach a patient room, dial 703-523-0 + room number.
- Patient advocate: 703-523-0985, Monday-Friday, 8:30 AM-5 PM.
- Evenings, nights, weekends or when the representative is not in the hospital: call 703-523-1000 and ask for director of patient relations or administrative nursing coordinator.
- Interpreter/Language Line assistance is available for limited-English-proficiency and hearing-impaired patients; advise your nurse.
Parking and Directions: Use the Right Campus Entrance
| Route / parking need | Official guidance | Best visitor tip |
|---|---|---|
| General patient parking | Available outside the main entrance and Emergency Department entrance. | Use the entrance matching your appointment or emergency need. |
| Patient/visitor campus entry | Enter using Potomac Center Boulevard to access valet parking for patients and visitor parking. | Helpful for main hospital visits and patient drop-off. |
| Visitor/classes/events parking | Visitor parking is outside the visitor’s entrance for Hylton Education Center classes or events; enter from River Rock Way. | Do not assume education-center parking is the same as ER parking. |
| From I-95 North | Take Exit 156 toward Rippon Landing, turn left onto Neabsco Mills Road/Potomac Center Boulevard, follow to campus. | Located on Opitz Boulevard between Potomac Mills Mall and Route 1. |
| From I-95 South | Take Exit 156 toward Dale City/Rt. 784 West, follow blue hospital signs, use Gideon Drive and Smoketown Road/Opitz Boulevard route. | Give yourself extra time around Potomac Mills traffic. |
| Emergency arrival | Emergency Department entrance has its own nearby parking route. | Call 911 if unsafe to drive yourself. |
Food, Gift Shop, Chaplaincy, Interpreter and Support
Garden Café
The Garden Café is on the Garden Level and is listed as open daily from 7:00 AM-7:00 PM. Guest trays may be ordered for delivery to patient rooms with advance payment.
Gift Shop
Gift Shop phone: 703-523-1350. Call before ordering flowers, balloons or gifts because patient-unit restrictions can change.
Chaplaincy
Chaplaincy Services phone: 703-523-0680. Pastoral care is available as a nondenominational service for patients and families.
Language assistance
Interpreter/Language Line assistance is available for limited-English-proficiency and hearing-impaired patients. Tell your nurse so the hospital advocate or nursing supervisor can help.
TTY
TTY hearing-impaired phone listed in the directory: 703-523-0665.
Patient advocate
Call 703-523-0985 Monday-Friday, 8:30 AM-5 PM, for questions, concerns or complaints not otherwise addressed during care.
Official Links After You Know the Right Route
Map and Directions
Confirm appointment, order, registration, entrance, parking and whether central scheduling or provider office handles your service.
Bring government-issued photo ID and be ready to state your destination for visitor badging.
Do not drive yourself if unsafe. Call 911 for severe or life-threatening symptoms.
Sentara Northern Virginia Action Planner
Choose your task to get a practical next-step checklist.
Call Scripts for Faster Help
ER / urgent question
Hi, I’m calling about Sentara Northern Virginia Medical Center Emergency Services. This is [new emergency / existing visit question]. If symptoms are severe, I understand I should call 911. Can you connect me to the correct ER route?MyChart
Hi, I’m trying to access Sentara MyChart for care at Sentara Northern Virginia. My issue is [login / activation / app / results / records request / bill pay]. What is the correct support step?Medical records
Hi, I need records from Sentara Northern Virginia Medical Center for [date/date range]. I need [ER note / discharge summary / imaging report / images / labs / full chart]. Should I use MyChart or the authorization form?Billing
Hi, I received a bill for account [number]. Is this a hospital bill, physician bill, lab/imaging bill or collections balance? Can you explain insurance processing, guest pay, payment plan or financial assistance?Imaging / testing
Hi, my provider ordered [test]. Should I schedule through 703-523-1560, radiology at 703-523-1545, lab at 703-523-1300, or my provider office? What prep and arrival instructions do I need?Visitor
Hi, I want to visit [patient/unit]. Can you confirm current visitation rules, photo ID/badge process, room phone instructions, entrance, parking and whether food or flowers are allowed?Sentara Northern Virginia Medical Center FAQ
Where is Sentara Northern Virginia Medical Center located?
Sentara Northern Virginia Medical Center is located at 2300 Opitz Boulevard, Woodbridge, VA 22191.
What is Sentara Northern Virginia Medical Center’s main phone number?
The main hospital phone number is 703-523-1000.
Is Sentara Northern Virginia Medical Center open 24 hours?
Yes. The official hours and directory page lists Sentara Northern Virginia Medical Center as open 24 hours.
What is the Sentara Northern Virginia Emergency Department phone number?
The official phone directory lists Emergency Department at 703-523-1470. The Emergency Department page also lists main phone 703-523-1000. For life-threatening symptoms, call 911.
Is Sentara Northern Virginia Medical Center a trauma center?
Yes. Sentara’s emergency and trauma page says Sentara Northern Virginia Medical Center is designated as a Level III Trauma center.
Does Sentara Northern Virginia Medical Center use MyChart?
Yes. Sentara Northern Virginia Medical Center uses Sentara MyChart for patient portal access.
What can I do in Sentara MyChart?
Sentara MyChart can help patients view health summary, test results, messages, appointments, health maintenance reminders, medication refills and proxy access when available.
Can I request medical records in Sentara MyChart?
Yes. Sentara says MyChart includes a “Request My Medical Records” option in the menu.
How do I request formal records from Sentara Northern Virginia Medical Center?
Use Sentara’s Authorization to Disclose Protected Health Information form. Sentara’s records page lists Health Information Management, Attention: Release of Information, 800 Independence Boulevard, 5th floor, Virginia Beach, VA 23455, phone 757-507-7110 and fax 757-995-7366. The local directory also lists Release of Information at 703-523-1940.
What is the billing customer service number for Sentara?
Sentara’s billing contact page lists Billing Customer Service at 757-233-4500 and Collections at 757-233-4800. Hours are Monday through Friday, 8:00 AM to 4:30 PM.
Can I pay a Sentara bill online?
Yes. Sentara says Bill Pay is now part of Sentara MyChart, and users may also use Pay Bill as a Guest.
What is the central scheduling number?
Central scheduling for Sentara Northern Virginia Medical Center is listed at 703-523-1560.
What number do I call for imaging or radiology?
The phone directory lists Radiology & Imaging at 703-523-1545. Sentara imaging guidance also says to contact scheduling at 703-523-1560 for service and location details, or 703-523-1980 for cardiac imaging and interventional radiology.
Do visitors need photo ID?
Yes. Sentara Northern Virginia Medical Center says a government-issued photo ID is required from all visitors at entry.
How do I call a patient room?
The visitor information page says to dial 703-523-0 plus the patient’s room number.
Who do I call for patient advocate help?
Patient advocate help is listed at 703-523-0985, Monday through Friday, 8:30 AM to 5:00 PM. If no one answers or it is after hours, call 703-523-1000 and ask for the director of patient relations or administrative nursing coordinator.
Does the hospital offer interpreter or hearing assistance?
Yes. Sentara Northern Virginia Medical Center offers assistance for patients with limited English proficiency and patients who are hearing impaired. Tell your nurse so the hospital patient advocate or nursing supervisor can help.
Is this page the official Sentara website?
No. This is an independent patient-navigation guide. Always verify current ER, MyChart, records, billing, visitor, parking and appointment details with Sentara Northern Virginia Medical Center or Sentara Health.