Tanner Patient Route Finder
Use this 2026 guide before you call Tanner Medical Center, log in to Tanner MyChart, find a doctor, request medical records, pay a bill, ask for financial assistance, check ER options, or drive to the Carrollton hospital campus.
Portal clarity: Tanner Health officially uses Tanner MyChart. Use the official Tanner MyChart route for appointments, test results, provider messages, medication refills, medical records and bill payment.
Choose the Right Tanner Medical Center Route
Tanner has hospitals, medical group offices, emergency care, imaging, billing, records and MyChart. Start with the task below so you do not call the wrong office or use the wrong portal route.
Tanner Medical Center Phone Numbers
| Need | Phone / route | Use for | Ask this to save time |
|---|---|---|---|
| Main hospital | 770-812-9666 | Tanner Medical Center/Carrollton routing and hospital operator help. | “Can you connect me to the correct department for…” |
| Find a doctor | 770-214-CARE / 770-214-2273 | Provider search and doctor appointment direction. | “Who is accepting new patients for [specialty]?” |
| Tanner MyChart support | 770-812-6875 | Portal login, access and account support. | “I need help with Tanner MyChart.” |
| MyChart support email | support@tannermychart.org | Non-urgent MyChart support questions. | “What information do you need to verify my account?” |
| Central Scheduling | 770-812-9721 | Scheduled tests, procedures and service scheduling. | “Do I need an order, prep instructions or pre-registration?” |
| Business office / billing | 770-812-9566 | Billing questions, itemized bill requests and payment arrangements. | “Can I request an itemized bill or payment arrangement?” |
| Medical Records / HIM | 770-812-9606 | Medical records request help and urgent records questions. | “Which records route should I use?” |
| Financial assistance | 770-812-5795 | Patient financial assistance application and help paying hospital bills. | “What documents do I need for assistance?” |
| Tanner Café | Use main hospital if needed | Café location and visitor food questions. | “Is the café open and can the patient have outside food?” |
| Lamplighter Gift Shop | 770-812-9585 | Gift shop questions at Tanner Medical Center/Carrollton. | “Can this be delivered to a patient room?” |
Tanner MyChart Patient Portal
What Tanner MyChart helps with
- Schedule visits and manage appointments.
- View test results.
- Message medical providers when available.
- Manage medications and request refill support when eligible.
- View and pay bills in one secure place.
- Access health records and visit information.
- Use the Tanner MyChart portal or mobile app.
Portal safety checklist
- Use official Tanner MyChart or Tanner.org links before entering private health information.
- Do not use MyChart messaging for emergency symptoms.
- Do not assume every separate provider or specialist bill is the same as the hospital bill.
- For MyChart support, call 770-812-6875.
- For non-urgent support email, use support@tannermychart.org.
Find Tanner Doctors and Appointments
Use official provider search
Use Tanner’s official Find a Provider tool to search by specialty, condition, location or provider name.
Call doctor help
For help finding a doctor, call 770-214-CARE, also shown as 770-214-2273.
Confirm before booking
Ask about new-patient status, insurance, referral needs, office location, telehealth, Tanner MyChart access and whether the office bills separately.
Emergency Care: When to Use Tanner ER or Call 911
Call 911 / go to ER for
- Chest pain, pressure, severe shortness of breath or possible heart attack symptoms.
- Stroke signs: face drooping, arm weakness, speech trouble, sudden confusion, vision trouble or severe headache.
- Major trauma, serious injury, major bleeding, poisoning, overdose or seizure.
- Severe allergic reaction, loss of consciousness, severe burns or rapidly worsening illness.
- Suicidal crisis or danger to self or others.
What official ER info says
- Tanner Health offers 24-hour emergency care, seven days a week.
- Emergency care covers both smaller injuries and life-saving treatment for heart attack or stroke.
- Tanner has emergency locations across west Georgia and east Alabama.
- Triage prioritizes the sickest and most seriously injured patients first.
- Do not delay emergency care to call billing, records, MyChart or doctor search.
Medical Records: MyChart, Online Request, Email, Fax or Mail
| Record need | Best route | What to prepare | Important warning |
|---|---|---|---|
| Common records | Tanner MyChart first | MyChart login and identity details. | Fastest route for many routine records. |
| Formal copies | Self-service online medical-records request | Patient details, facility, dates of service and record type. | Use the route that matches your need. |
| Authorization form | Print and submit by email, fax or mail | Completed authorization form and required identity details. | Incomplete forms can delay release. |
| MyChart assistance | 770-812-6875 / support@tannermychart.org | Portal account details and patient verification information. | Use for portal access, not emergency symptoms. |
| HIM assistance | 770-812-9606 | Patient name, date of birth, date of service and needed record type. | Hours: Monday-Friday, 8:00 AM-4:30 PM. |
| HIM email | himroi@tanner.org | Ask what documents are safe and required to send. | Do not email unnecessary private information. |
| Urgent record need | Call Health Information Management | Explain why MyChart/online request cannot meet the need. | Best handled by calling HIM directly. |
Billing, MyChart Pay, Itemized Bills and Financial Assistance
Business office
For billing matters, Tanner lists the business office at 770-812-9566. Tanner says patient balances are due within 10 days of statement receipt unless prior arrangements are made.
Itemized bill / arrangements
Call 770-812-9566 and select option 3 to request an itemized bill or discuss payment arrangements.
Financial assistance
For help paying for one or more Tanner services, call Patient Financial Assistance at 770-812-5795.
Before paying a large bill, check this
- Is the bill for Tanner Medical Center hospital services or Tanner Medical Group doctor visits?
- Did insurance process the claim and send an Explanation of Benefits?
- Do you need an itemized bill before paying?
- Do you need a payment arrangement, monthly payment plan or financial-assistance review?
- Are you uninsured and eligible for financial counseling, Medicaid/Medicare screening or other support?
- Could separate professional charges apply from physicians, radiology, anesthesia, lab or other providers?
Visitor Guidance, Campus Access and Practical Arrival Tips
Before visiting
- Check Tanner’s visitor guidelines before arrival because hospital and practice restrictions may change.
- Use campus maps and wayfinding before driving to a specific entrance, office or parking deck.
- Stay home if you have fever, cough, flu-like symptoms or a contagious condition.
- Ask the patient’s unit before bringing children, large groups, flowers, food or special items.
- Follow staff instructions, quiet expectations and safety rules while on campus.
Carrollton campus notes
- Tanner Medical Center/Carrollton is at 705 Dixie Street.
- Construction updates and campus maps can affect access, parking and entrance choice.
- The official 2026 campus map lists the Dixie Street parking deck and Health Pavilion parking deck.
- Use the official map before visiting offices across Dixie Street, Clinic Avenue or the Health Pavilion area.
- No tobacco use is permitted on Tanner hospital campuses except in designated areas.
Café, Gift Shop, Parking, Chapel and Campus Help
Tanner Café
The Tanner Café at Tanner Medical Center/Carrollton is open Monday-Sunday, 6:30 AM-7:00 PM. Breakfast: 6:30 AM-10:00 AM. Lunch: 10:45 AM-2:00 PM. Dinner: 4:30 PM-7:00 PM. Closed daily 10:00-10:45 AM.
Bistro ’49
Bistro ’49 is inside The Tanner Café and serves Starbucks coffees and pastries.
Lamplighter Gift Shop
Located on the ground floor near the Clinic Avenue entrance. Phone: 770-812-9585. Hours: Monday-Friday, 9:00 AM-5:00 PM.
Campus map
Use the official Tanner Medical Center/Carrollton campus map for parking decks, Health Pavilion, Clinic Avenue offices, cancer center and support locations.
Chapel
The Carrollton floorplan lists Claudette Hayes, MD, Memorial Chapel on campus. Ask the information desk or operator for spiritual care routing.
Parking
Campus maps show multiple parking areas, including a Dixie Street parking deck and Health Pavilion parking deck. Confirm your building before parking.
Official Links After You Know the Right Route
Map and Directions
Confirm building, entrance, parking deck, insurance, registration and prep instructions before leaving.
Use MyChart first when possible, then call HIM, business office or financial assistance if needed.
Do not drive yourself if unsafe. Call 911 for severe or life-threatening symptoms.
Tanner Medical Center Action Planner
Choose your task to get a practical next-step checklist.
Call Scripts for Faster Help
MyChart
Hi, I’m trying to use Tanner MyChart for [login / test result / appointment / refill / bill / record]. My issue is [describe]. What is the correct support step?Doctor search
Hi, I need help finding a Tanner doctor for [condition/specialty]. Can you confirm who is accepting new patients, insurance requirements, location and appointment options?Emergency care
Hi, my symptoms are [describe]. Is this something for 911, the Emergency Department, urgent care, or a routine doctor appointment?Medical records
Hi, I need Tanner records from service date [date]. I need [ER note / discharge summary / imaging report / labs / full chart]. Should I use Tanner MyChart, online request, authorization form, email, fax or mail?Billing
Hi, I received a bill for account [number]. Is this for hospital services or Tanner Medical Group doctor services? Can I request an itemized bill, payment arrangement or financial-assistance review?Visit / campus map
Hi, I’m coming to Tanner Medical Center/Carrollton for [department/office/patient]. Which entrance, parking deck and building should I use today?Tanner Medical Center FAQ
Where is Tanner Medical Center/Carrollton located?
Tanner Medical Center/Carrollton is located at 705 Dixie Street, Carrollton, GA 30117.
What is Tanner Medical Center’s main phone number?
The main phone number for Tanner Medical Center/Carrollton is 770-812-9666.
Does Tanner Medical Center use MyChart?
Yes. Tanner Health uses Tanner MyChart for secure patient portal access, including appointments, test results, provider messages, medication refills, health records and bill payment.
What is the Tanner MyChart support phone number?
Tanner MyChart patient support is 770-812-6875. The official support email is support@tannermychart.org.
What can I do in Tanner MyChart?
Tanner MyChart can help patients schedule visits, view test results, message providers, manage medications, request refills when available, access records and pay bills in one secure place.
How do I find a Tanner doctor?
Use Tanner’s official Find a Provider tool or call 770-214-CARE, also shown as 770-214-2273, for doctor help.
Who do I call for Tanner Central Scheduling?
Tanner Central Scheduling is listed at 770-812-9721.
Does Tanner offer 24-hour emergency care?
Yes. Tanner Health offers 24-hour emergency care, seven days a week, across west Georgia and east Alabama. For life-threatening symptoms, call 911.
How do I request medical records from Tanner?
Tanner offers several medical-record request options, including Tanner MyChart, a self-service online medical-records request, and an authorization form submitted by email, fax or mail.
What is Tanner Medical Records / HIM phone number?
Health Information Management assistance is listed at 770-812-9606, Monday through Friday from 8:00 AM to 4:30 PM. The official HIM email is himroi@tanner.org.
Who do I call for Tanner billing questions?
For Tanner billing matters, call 770-812-9566. Tanner says you can select option 3 to request an itemized bill or discuss payment arrangements.
Can I pay a Tanner bill online?
Yes. Tanner’s online bill pay route uses Tanner MyChart portal or app for Tanner Health and Tanner Medical Group bills.
Does Tanner offer financial assistance?
Yes. Tanner offers financial assistance to qualifying patients. For help, call the Patient Financial Assistance team at 770-812-5795.
Where is Tanner Patient Financial Assistance located?
Tanner lists Patient Financial Counselors next to the Cashier’s office at Tanner Medical Center/Carrollton, 705 Dixie Street, Carrollton, GA 30117.
What are Tanner Café hours at Tanner Medical Center/Carrollton?
The Tanner Café at Tanner Medical Center/Carrollton is open Monday through Sunday from 6:30 AM to 7:00 PM. It is closed daily from 10:00 AM to 10:45 AM.
What are the Lamplighter Gift Shop hours?
The Lamplighter Gift Shop at Tanner Medical Center/Carrollton is located on the ground floor near the Clinic Avenue entrance. Its listed hours are Monday through Friday from 9:00 AM to 5:00 PM, and the phone number is 770-812-9585.
Does Tanner Medical Center/Carrollton have a campus map?
Yes. Tanner provides a Tanner Medical Center/Carrollton campus map, including parking decks, Health Pavilion, Clinic Avenue, cancer center and other campus locations.
Is Tanner Clinic in Utah the same as Tanner Medical Center?
No. Tanner Clinic in Utah is a different organization. This guide is about Tanner Health and Tanner Medical Center/Carrollton in Georgia.
Is this page the official Tanner website?
No. This is an independent patient-navigation guide. Always verify current MyChart, doctor, ER, records, billing, financial assistance, visitor and appointment details directly with Tanner Health.