McLeod Florence Patient Route Finder
Use this 2026 guide before you call McLeod Regional Medical Center, search MyChart, find a doctor, request records, pay a bill, check ER location, pre-register for a procedure, visit a patient, or drive to the Florence campus.
Portal answer: McLeod Health uses McLeod MyChart as its main online patient tool for appointments, messages, prescription refills, medical bills and health information. Use the official McLeod MyChart route before entering private health details.
Choose the Right McLeod Regional Route
Most patients do not need a long hospital description. They need one correct action: login, call, find a doctor, go to the ER, request records, pay, pre-register, visit, or use the right campus entrance.
McLeod Regional Medical Center Phone Numbers
| Need | Phone / route | Use for | Ask this to save time |
|---|---|---|---|
| Main hospital / patient information | 843-777-2000 | General McLeod Regional Medical Center Florence information and routing. | “Can you connect me to the correct department for…” |
| Business Services | 843-777-2955 | Bill payment support, billing questions, estimates and accepted insurance questions. | “Is this a hospital bill, provider-based bill, physician bill or another balance?” |
| Provider-based billing | 843-777-5377 | Provider-based billing questions. | “Is this clinic or department billed as part of the hospital?” |
| Financial counseling / No Surprises questions | 843-777-8550 | Financial counseling and No Surprises Act questions. | “Can you review my estimate, balance or assistance options?” |
| Patient Access for Procedures | 843-777-2095 | Procedure access and upcoming service questions. | “What do I need before my scheduled procedure?” |
| Medical Records | 843-777-2204 | Formal medical-record request help. | “Do I need MyChart or the formal release process?” |
| Medical Records fax | 843-777-5256 | Faxing records requests to McLeod Regional Medical Center. | “Did you receive my completed request?” |
| Records email | himrecords@mcleodhealth.org | Emailing records-request materials. | “What should I include in the subject line and attachments?” |
| Report a concern | 843-777-2290 | McLeod Regional concern-report route. | “I need to report a concern about care or service.” |
| Urgent Care Center | 843-777-6870 | McLeod Urgent Care Center at 3015 West Palmetto Street. | “Is this urgent care, ER, or routine care?” |
| Health & Fitness Center | 843-777-3000 | McLeod Health & Fitness Center at 2437 Willwood Drive. | “Is my program at the fitness center or hospital campus?” |
McLeod Regional MyChart Patient Portal
What McLeod MyChart helps with
- Make or manage appointments when supported.
- Message your care team for non-urgent questions.
- Request prescription refills when available.
- View and pay medical bills online.
- Access important health information 24/7.
- Use current MyChart tools for records after McLeod’s portal transition.
Portal safety checklist
- Use the official McLeod MyChart link before entering private information.
- Do not use MyChart messages for emergency symptoms.
- Some older patient online services before December 3, 2022 may use legacy routes.
- Billing and insurance questions may also be handled by Business Services or MyChart messaging.
- Outside doctors or facilities may have separate portals, separate billing and separate records.
Find McLeod Regional Doctors and Appointments
Use official physician search
Use the official McLeod physician finder to search by name, specialty, service category or location before relying on third-party listings.
Confirm location
McLeod services can be on the main hospital campus, a medical office building, a specialty center, urgent care or another McLeod location.
Ask before booking
Confirm insurance, referral needs, new-patient status, MyChart access, records needed, telehealth availability and whether separate billing applies.
Emergency and Trauma Care: ER Address, Level II Trauma and Warning Signs
Call 911 / use ER now for
- Chest pain, pressure, severe shortness of breath or possible heart attack.
- Stroke signs: face drooping, arm weakness, speech trouble, sudden confusion or severe headache.
- Major trauma, serious injury, severe burns, broken bones with major deformity or deep cuts.
- Major bleeding, poisoning, overdose, seizure or severe allergic reaction.
- Loss of consciousness, severe head injury, suicidal crisis or danger to self/others.
- Any symptom that is rapidly worsening or feels life-threatening.
Official ER details to know
- McLeod Regional Medical Center Emergency Department address: 851 East Cheves Street, Florence, SC 29506.
- Turn at the Emergency and Trauma Center sign on Cheves Street where it intersects with Griffin Street.
- The Emergency Department is listed as open 24 hours.
- McLeod describes the Florence ER as the area’s highest trauma designation: Level II.
- Official ER details include 81 exam rooms, triage rooms, dedicated imaging/lab services and a dedicated pediatric trauma room.
- The ER is designed to serve nearly 110,000 patients a year.
Medical Records: MyChart, Email, Fax and Mail
| Record need | Best route | What to prepare | Delay warning |
|---|---|---|---|
| Portal-accessible records | McLeod MyChart first | Official MyChart login and correct patient account. | Some records may still require a formal Medical Records request. |
| Formal records request | Medical Records Department | Patient details, dates of service, hospital name, record type, signature and delivery preference. | Incomplete forms, missing signature or unclear dates can delay release. |
| McLeod Regional Medical Center records phone | 843-777-2204 | Patient identity, dates of service and requested record type. | Ask whether you need hospital record, physician-office record, imaging report or images. |
| Fax request | 843-777-5256 | Completed request/authorization materials. | Call to confirm receipt if timing matters. |
| Email request | himrecords@mcleodhealth.org | Completed materials and clear subject line. | Use secure practices for private health information. |
| Mail request | Medical Records Department, 555 East Cheves Street, Florence, SC 29506 | Signed request and ID/authorization as required. | Mail can take longer than portal, email or fax. |
| Imaging records | Ask whether report, images, or both are needed | Exam date, ordering doctor and destination facility/doctor. | Radiology reports and imaging files may be separate requests. |
Billing, Bill Pay, Cost Estimates and Financial Assistance
Bill pay support
McLeod Business Services customer support is listed at 843-777-2955, Monday-Friday, 8:00 AM-5:00 PM, for bill payment support.
Cost estimates
McLeod’s price transparency page says patients can contact the facility at 843-777-2955 for bill or estimate questions and use the cost-estimator tool.
Financial help
McLeod says financial assistance can be applied for by reviewing the policy/application or through McLeod MyChart when available.
Before paying a large bill, check this
- Is it a hospital bill, provider-based bill, physician bill, lab bill, imaging bill, anesthesia bill or another separate statement?
- Has insurance processed the claim and sent an Explanation of Benefits?
- Do you need an itemized bill?
- Can the balance be reviewed through McLeod Business Services or MyChart?
- Is the question about a provider-based bill? If yes, ask about the 843-777-5377 route.
- Do you qualify for financial assistance, Medicaid renewal support, Access Health or another coverage program?
- Do you need an estimate before a scheduled service or procedure?
- Could separate professional fees still arrive after the hospital bill?
Patient Access, Procedures and Visit Prep
Patient Access for Procedures
For procedure-access questions, McLeod lists 843-777-2095. Use this before a scheduled test, procedure or hospital service.
Bring these items
Bring photo ID, insurance card, medication list, allergy list, referral/order, appointment details, payment/estimate information and any advance directive if applicable.
Confirm entrance
McLeod Regional has multiple entrances and towers. Confirm whether you report to McLeod Tower, Pavilion Tower, Cancer Center, ER or another building.
Visitor Hours, Entrances and Unit Rules
| Area / entrance | Official guidance | Best action |
|---|---|---|
| General visiting hours | 6:00 AM-9:00 PM. | Call the unit or main line before traveling if the patient is in a specialty area. |
| Emergency Department | Open 24 hours; located at the intersection of Cheves Street and Griffin Street. | Use the Emergency and Trauma Center entrance for emergency care. |
| Cancer Center | Monday-Friday, 6:00 AM-6:00 PM; closed Saturday and Sunday. | Confirm appointment building and entrance before arriving. |
| McLeod Tower main entrance | Open 7 days a week, 6:00 AM-9:00 PM; doors open at 5:00 AM for surgical/procedural patients. | Use this for appropriate main tower visits and surgery/procedure arrival when directed. |
| Pavilion Tower front entrance | Open 7 days a week, 6:00 AM-9:00 PM; doors open at 5:00 AM for surgical/procedural patients. | Confirm Pavilion Tower vs McLeod Tower before driving. |
| Center for Intensive Care entrance | Open 7 days a week, 6:00 AM-9:00 PM; doors open at 5:00 AM for surgical/procedural patients. | Ask the unit if ICU or intensive-care visitor restrictions apply. |
| After-hours / restricted units | Rules may vary by unit, patient condition and safety policy. | Call the main hospital line or unit before late visits. |
Campus, Services and Florence Locations
Main hospital
555 East Cheves Street, Florence, SC 29506. Use this for main hospital campus mapping unless your appointment says Emergency Department or another facility.
Emergency Department
851 East Cheves Street, Florence, SC 29506. Turn at the Emergency and Trauma Center sign where Cheves Street intersects Griffin Street.
Health & Fitness Center
2437 Willwood Drive, Florence, SC 29501. Phone: 843-777-3000.
Urgent Care Center
3015 West Palmetto Street, Florence, SC 29501. Phone: 843-777-6870. Use for appropriate non-life-threatening urgent-care needs.
Major services
Official service categories include cancer, cardiology, children’s hospital, diabetes, digestive health, emergency/trauma, heart, imaging/radiology, neurosciences, orthopedics, stroke, surgery, telehealth, urgent care, urology, women’s services and wound care.
Before driving
Confirm whether your visit is at the hospital, Emergency Department, Cancer Center, Pavilion Tower, McLeod Tower, Health & Fitness Center, urgent care, or a physician office.
Official Links After You Know the Right Route
Map and Directions
Use 555 East Cheves Street for the main hospital campus unless your instructions say ER or another location.
Use 851 East Cheves Street and the Emergency and Trauma Center sign near Cheves Street and Griffin Street.
Do not drive yourself if unsafe. Call 911 for severe or life-threatening symptoms.
McLeod Regional Patient Action Planner
Choose your task to get a practical next-step checklist.
Call Scripts for Faster Help
MyChart
Hi, I’m trying to use McLeod MyChart for [appointments / messages / refills / bill pay / medical information]. Can you confirm the correct official MyChart route and support step?Doctor search
Hi, I need a McLeod doctor for [condition/specialty]. Can you confirm the exact office, insurance, referral needs, new-patient availability, MyChart use and appointment route?Emergency care
Hi, my symptoms are [describe]. Is this something for 911, the McLeod Emergency Department, urgent care, or a routine appointment?Medical records
Hi, I need records from McLeod Regional Medical Center for service date [date]. Should I use McLeod MyChart, email himrecords@mcleodhealth.org, fax 843-777-5256, or mail the request?Billing
Hi, I received a bill for account [number]. Is this a hospital bill, provider-based bill, physician bill, lab/imaging bill, or another separate statement? Can I request an itemized bill, estimate review or financial-assistance review?Visitor / entrance
Hi, I want to visit [patient/unit] or arrive for [procedure]. Can you confirm the current visitor hours, building sign, entrance, parking/drop-off and after-hours rules?McLeod Regional Medical Center FAQ
Where is McLeod Regional Medical Center located?
McLeod Regional Medical Center is located at 555 East Cheves Street, Florence, SC 29506-2606.
What is McLeod Regional Medical Center’s main phone number?
The main phone number for McLeod Regional Medical Center Florence is 843-777-2000.
Does McLeod Regional Medical Center use MyChart?
Yes. McLeod Health uses McLeod MyChart as its main online patient portal for appointments, care-team messaging, prescription refills, viewing and paying medical bills, and managing health information.
What can I do in McLeod MyChart?
McLeod MyChart can help patients make appointments, message their care team, request prescription refills, view and pay medical bills online, and access important patient information.
What is the McLeod Regional Medical Center Emergency Department address?
The McLeod Regional Medical Center Emergency Department is located at 851 East Cheves Street, Florence, SC 29506.
Is McLeod Regional Medical Center Emergency Department open 24 hours?
Yes. The official visitation and entrance page lists the Emergency Department as open 24 hours.
Is McLeod Regional Medical Center a trauma center?
McLeod Health describes the McLeod Regional Medical Center Emergency Department as the area’s highest trauma designation, Level II.
When should I call 911 instead of using MyChart or calling a department?
Call 911 for life-threatening symptoms such as chest pain, stroke signs, severe breathing trouble, major trauma, uncontrolled bleeding, poisoning, seizure, severe allergic reaction, suicidal crisis or rapidly worsening symptoms.
How do I find doctors at McLeod Regional Medical Center?
Use the official McLeod physician finder to search by physician name, specialty, service category or location. Confirm the exact office address, insurance, referral needs and whether separate billing applies before booking.
How do I request medical records from McLeod Regional Medical Center?
Start with McLeod MyChart when available. For a formal request, contact McLeod Regional Medical Center Medical Records at 843-777-2204, fax 843-777-5256, email himrecords@mcleodhealth.org, or mail the request to Medical Records Department, 555 East Cheves Street, Florence, SC 29506.
Who do I call for McLeod bill pay support?
For bill pay support, call the McLeod Business Services customer support team at 843-777-2955 between 8:00 AM and 5:00 PM, Monday through Friday.
Who do I call for provider-based billing questions?
For provider-based billing questions, McLeod lists 843-777-5377.
Does McLeod offer financial assistance?
Yes. McLeod says financial assistance may be available, and patients can review the Financial Assistance Policy and application or apply through McLeod MyChart when available.
How do I get a cost estimate from McLeod?
McLeod’s price transparency page says patients can call 843-777-2955 for bill or estimate questions and may use the McLeod Health Cost Estimator tool for individualized estimates.
What is McLeod Health Patient Access for Procedures?
McLeod Health Patient Access for Procedures is listed at 843-777-2095 and can help with procedure-related access and upcoming service questions.
What are McLeod Regional Medical Center visiting hours?
The official McLeod Regional visitation page lists visiting hours as 6:00 AM to 9:00 PM.
Which McLeod Regional entrances are open for visitors?
The McLeod Tower main entrance, Pavilion Tower front entrance and Center for Intensive Care entrance are listed as open 7 days a week from 6:00 AM to 9:00 PM, with doors opening at 5:00 AM for surgical and procedural patients.
What are the Cancer Center entrance hours at McLeod Regional?
The Cancer Center entrance is listed as open Monday through Friday from 6:00 AM to 6:00 PM and closed Saturday and Sunday.
Where should I go for McLeod Urgent Care in Florence?
McLeod Urgent Care Center is listed at 3015 West Palmetto Street, Florence, SC 29501. The phone number is 843-777-6870.
Is this page the official McLeod Regional website?
No. This is an independent patient-navigation guide. Always verify current MyChart, doctor, ER, records, billing, procedure access, visitor, entrance and appointment details directly with McLeod Health.