Haywood Patient Route Finder
Use this guide before you call Haywood Regional Medical Center, search for MyChart, find a doctor, check hospital hours, use the patient portal, request records, pay a bill, estimate costs, visit a patient, or drive to the Clyde campus.
Portal correction: Haywood Regional’s official hospital portal route is InteliChart Patient Portal. Older Syntellis access is listed only until April 30, 2026 for downloading previous records if needed.
Choose the Right Haywood Regional Route
Most visitors do not need a long hospital description. They need the correct next step: portal login, doctor search, ER, urgent care, medical records, bill pay, cost estimate, visitor rules, or directions.
Haywood Regional Phone Numbers
| Need | Phone / route | Use for | Ask this to save time |
|---|---|---|---|
| Main hospital | 828-456-7311 | General routing, operator, visitor questions and department transfer. | “Can you connect me to the correct department for…” |
| Physician referral | 800-424-DOCS (3627) | Finding a Haywood provider or getting connected with care. | “Which provider is right for [condition/specialty]?” |
| Current portal support | Portal.Haywood@lifepointhealth.net | InteliChart Patient Portal help. | “I need help with the Haywood InteliChart portal.” |
| Previous Syntellis portal | 800-851-5043 | Login issues for the previous portal before the sunset date. | “I need to download older Syntellis records before April 30, 2026.” |
| Online records request support | 866-278-1770 | Verisma online records-request questions. | “Can you help with my online records request?” |
| Online records email | LifepointCS@Verisma.com | Verisma records-request support email. | “What is the status of my Haywood records request?” |
| Medical Records office | 828-452-8223 / 828-452-8222 | Local medical-record office, second floor west wing. | “Do I need the portal, Verisma request, fax or in-person help?” |
| Medical Records fax | 828-452-8218 | Faxing records-related paperwork. | “Did you receive my request and authorization?” |
| Billing autodraft | 828-785-5573 | Autodraft payment setup for eligible balances. | “Can my balance be set up on autodraft?” |
| Cost-estimator help | 828-452-8193 / 828-452-8938 | Questions when the procedure is not found in the estimator. | “Can you help estimate this service or procedure?” |
| BHU questions | 828-452-8651 | Behavioral Health Unit visitor questions and restrictions. | “What visitation and item restrictions apply today?” |
| Health & Fitness Center | 828-452-8080 | Health and fitness center location questions. | “Is my appointment at the fitness center or hospital campus?” |
Haywood Regional MyChart? Use the Official InteliChart Patient Portal
Current hospital portal route
- Haywood Regional’s official patient portal page points current patients to the InteliChart Patient Portal.
- After enrollment, patients may also access health information through the InteliChart Patient Portal app.
- The app is listed as available through Apple App Store and Google Play.
- Use the official hospital portal page before entering private health information.
- For portal help, use Portal.Haywood@lifepointhealth.net.
Old portal warning
- The official page says patients still have access to the previous Syntellis portal until 4/30/26.
- If you need old records, download them before the portal sunsets.
- If already enrolled in Syntellis and you have login issues, the listed support number is 800-851-5043.
- After the sunset date, request older records through the medical-records process.
- Do not use portal messaging for emergency symptoms.
Find Haywood Regional Doctors and Schedule Care
Find a Provider
Use the official provider search to search by condition, procedure or doctor’s name.
Referral help
Call 800-424-DOCS (3627) if you need help choosing a physician or service route.
Provider-based clinic check
Haywood says certain clinics are provider-based, which may create hospital-related facility charges on your bill.
Emergency Room, Urgent Care and When to Call 911
Call 911 / go to ER now for
- Chest pain, pressure, heart attack symptoms or severe shortness of breath.
- Stroke signs: face drooping, arm weakness, speech trouble, confusion or sudden severe headache.
- Major bleeding, poisoning, overdose, seizure, severe allergic reaction or serious injury.
- Loss of consciousness, severe head injury, suicidal crisis or danger to self/others.
- Any symptom that feels life-threatening or is rapidly worsening.
Right-care route
- Haywood Regional’s emergency room team is staffed 24/7.
- Patients are triaged at arrival and seen by priority based on complaint and reason for visit.
- Calling 911 is usually the fastest route for lifesaving emergency transport.
- Haywood operates urgent care centers in Hazelwood and Canton for non-life-threatening care.
- Use routine scheduling/provider search for non-urgent care and follow-up appointments.
Medical Records: Portal, Verisma Request, Office, Phone and Fax
| Record need | Best route | What to prepare | Important warning |
|---|---|---|---|
| Current portal records | InteliChart Patient Portal | Portal account and correct patient details. | Some records may still require a formal request. |
| Older Syntellis records | Previous Syntellis portal until 4/30/26 | Existing Syntellis login if already enrolled. | Download needed records before the sunset date. |
| Online records request | Verisma request process | Patient details, dates of service, requested records and destination. | Questions: call 866-278-1770 or email LifepointCS@Verisma.com. |
| Local records office | Medical Records department | Photo ID, patient details, dates of service and record type. | Office is on the 2nd floor, west wing. |
| Office hours | Monday-Friday, 8:00 AM-4:30 PM | Call before walking in if you need special records. | Closed outside listed weekday hours. |
| Local records phone | 828-452-8223 / 828-452-8222 | Ask whether you need portal, online request, fax or in-person pickup. | Use exact dates and record type to reduce delays. |
| Fax | 828-452-8218 | Completed paperwork and any required authorization. | Call if timing matters. |
| Non-emergency request timing | Allow up to 5 days | Smaller requests or patient-care requests may be faster. | Emergency-care needs should not wait for records processing. |
| Someone else picking up records | Written statement from patient | Date of birth, patient signature, what is released and to whom. | Do not send a friend/family member without written authorization. |
Billing, VisitPay, Separate Bills and Cost Estimates
VisitPay bill pay
Haywood Regional’s bill-pay page describes Haywood VisitPay as a way to manage hospital bills with more flexibility, control and visibility.
Separate bills
Haywood says its statements are for facility fees only. Radiology reading, anesthesia and ER physician billing may come separately from another party.
Cost estimator
The Cost Estimator is free, does not require registration, and can estimate out-of-pocket costs for common procedures and services.
Before paying a large bill, check this
- Is this a Haywood Regional facility bill or a separate radiology, anesthesia, ER physician, lab or provider bill?
- Was the date of service before 1/22/2026? The bill-pay page lists a separate route for older dates of service.
- Has insurance processed the claim and sent an Explanation of Benefits?
- Do you need autodraft setup? The listed phone is 828-785-5573.
- Do you need a Cost Estimator result before a scheduled procedure?
- If the service is not found in the estimator, call 828-452-8193 or 828-452-8938.
- Do you need a Good Faith Estimate if uninsured or self-pay?
- Does your care involve a provider-based clinic that may create a facility charge?
Haywood Regional Locations and Practical Hours
| Location / service | Official detail | Phone / address | Use for |
|---|---|---|---|
| Haywood Regional Medical Center | Main hospital campus | 262 Leroy George Drive, Clyde, NC 28721; 828-456-7311 | Hospital care, ER campus, patient visits, departments and main routing. |
| Emergency Room | ER team staffed 24/7 | 262 Leroy George Drive, Clyde, NC 28721 | Emergency symptoms; call 911 when unsafe or life-threatening. |
| Outpatient Care Center | 44,000-square-foot outpatient facility | 581 Leroy George Drive, Clyde, NC 28721 | Outpatient surgery, laboratory, imaging center and physician practices. |
| Health & Fitness Center | 54,000-square-foot fitness center | 75 Leroy George Drive, Clyde, NC 28721; 828-452-8080 | Health and fitness center services, not emergency care. |
| The Homestead | Associated location | 127 Sunset Ridge Rd, Clyde, NC 28721; 828-452-8382 | Confirm service purpose before driving. |
| Urgent care centers | Haywood lists urgent care centers in Hazelwood and Canton | Use official urgent care page for current hours/location details. | Minor illness/injury when emergency care is not needed. |
| Medical Records | Monday-Friday, 8:00 AM-4:30 PM | 2nd floor, west wing; 828-452-8223 / 828-452-8222 | Formal records questions and release routing. |
Visitor Rules, Quiet Time, BHU Rules and Room Phone
| Visitor situation | Official patient-guide detail | Best action |
|---|---|---|
| General visiting | Hospital visitation hours are listed as 9:00 AM-9:00 PM for all floors. | Call 828-456-7311 before a long drive or if restrictions may have changed. |
| Quiet time | Quiet time is listed as 2:00 PM-4:00 PM daily. | Keep visits short and quiet during recovery periods. |
| Visitor limit | Please limit visitors to two per patient. | Coordinate family turns before arriving. |
| Children | Children under 12 with adult supervision may visit nursing units if there is no health hazard. | Check with the nurse before bringing children; small children and babies may be better in lobby/waiting room with an adult. |
| Sick visitors | Anyone with cold, sore throat, fever or communicable illness should not visit. | Stay home if symptomatic. |
| Emergency Room | One visitor per patient. | Expect staff direction based on safety and patient condition. |
| Behavioral Health Unit | BHU visitors cannot bring bags, purses, coats or personal items. No medications, cigarettes/lighters or weapons. | Leave items in the car and call 828-452-8651 with questions. |
| Room phone | Room number format is 828-452-8 + room number; example room 508 = 452-8508. | Ask the patient/unit before sharing room numbers widely. |
| Valuables | Leave valuables at home or ask Security to lock them if needed. | Do not place glasses, dentures or hearing aids on bed or food tray. |
| Tobacco | Haywood Regional and affiliated clinics are tobacco-free / non-smoking facilities. | Ask care team for smoking-cessation help if needed. |
Patient Guide, Meals, Vending, Room Comfort and Support
Patient meals
Food and Nutrition Services prepares patient meals. A catering associate may help with meal selections, and special diets should be discussed with the care team.
Vending
Vending machines with beverages and snacks are listed as available 24 hours a day on all floors.
Patient-room phones
Room phones are provided except in ICU. Local calls can be made at no charge by dialing 9 before the number.
Room cleanliness
Housekeeping cleans and disinfects rooms daily. Tell staff if something needs cleaning.
Valuables
Leave jewelry/cash at home when possible. Security may lock valuables at patient request, but personal items remain the patient’s responsibility.
Tobacco-free campus
The hospital and affiliated clinics are tobacco-free. Ask nurses or doctors about tobacco-free support.
Official Links After You Know the Right Route
Map and Directions
Confirm whether you should report to the main hospital, Outpatient Care Center, physician practice, urgent care or fitness center.
General visiting is listed as 9 AM-9 PM with quiet time from 2 PM-4 PM, but unit rules can change.
Do not drive yourself if unsafe. Call 911 for severe or life-threatening symptoms.
Haywood Regional Patient Action Planner
Choose your task to get a practical next-step checklist.
Call Scripts for Faster Help
Portal
Hi, I’m trying to access my Haywood Regional hospital records. Should I use the current InteliChart portal, the previous Syntellis portal before April 30, 2026, or the medical-records request route?Doctor search
Hi, I need help finding a Haywood Regional provider for [condition/specialty]. Can you confirm which office is accepting patients, whether insurance/referral is needed, and where the appointment is located?Emergency / urgent care
Hi, my symptoms are [describe]. Is this 911/emergency room, urgent care, Consult/provider appointment, or routine scheduling?Medical records
Hi, I need Haywood Regional records from [date]. I need [ER note / discharge summary / imaging report / labs / full record]. Should I use InteliChart, Syntellis download, Verisma, Medical Records phone, fax, or in-person pickup?Billing
Hi, I received a Haywood Regional bill for account [number]. Is this facility-only billing, or should I expect separate radiology/anesthesia/ER physician bills? Can I set up autodraft, estimate, itemization, or Good Faith Estimate help?Visitor
Hi, I want to visit [patient/unit]. Can you confirm current visiting hours, quiet time, visitor limits, children rules, room phone, and whether any BHU or unit-specific restrictions apply?Haywood Regional Medical Center FAQ
Where is Haywood Regional Medical Center located?
Haywood Regional Medical Center is located at 262 Leroy George Drive, Clyde, NC 28721.
What is Haywood Regional Medical Center’s main phone number?
The main hospital phone number is 828-456-7311.
Does Haywood Regional Medical Center use MyChart?
Haywood Regional’s official hospital patient portal page points patients to the InteliChart Patient Portal. Many users search for MyChart, but InteliChart is the current official hospital portal route listed by Haywood Regional.
What is Haywood Regional’s patient portal support email?
The official patient portal page lists Portal.Haywood@lifepointhealth.net for Haywood Regional Medical Center portal support.
Can I still use the old Syntellis portal?
The official patient portal page says patients still have access to the previous Syntellis portal until April 30, 2026, where records can be downloaded if needed. Syntellis login support is listed at 800-851-5043 for already enrolled patients.
How do I find doctors at Haywood Regional?
Use the official Find a Provider page or call the Physician Referral Line at 800-424-DOCS (3627).
Is Haywood Regional’s ER open 24/7?
Yes. Haywood Regional says its emergency room team is staffed 24/7 with emergency physicians, nurses and staff trained in emergency care.
When should I call 911 instead of the hospital?
Call 911 for life-threatening or rapidly worsening symptoms such as chest pain, stroke signs, severe breathing trouble, uncontrolled bleeding, poisoning, major injury, loss of consciousness or suicidal crisis.
What is the Haywood Regional Medical Records phone number?
The Medical Records department lists phone numbers 828-452-8223 and 828-452-8222.
What is the Haywood Regional Medical Records fax number?
The Medical Records fax number is 828-452-8218.
What are Haywood Regional Medical Records office hours?
The Medical Records department is listed as open Monday through Friday from 8:00 AM to 4:30 PM.
Where is the Medical Records department located?
The Medical Records department is located on the second floor of the hospital in the west wing.
How do I get help with online records requests?
For online records request questions, call 866-278-1770 or email LifepointCS@Verisma.com.
How long do non-emergency records requests take?
The official medical-records page says to allow up to 5 days for non-emergency requests, with shorter turnaround possible for smaller requests or patient-care requests.
Can another person pick up my medical records?
Yes, but the official page says you must provide a written statement including your date of birth, your signature, what records are being released and to whom.
What are Haywood Regional’s general visiting hours?
The patient guide lists hospital visitation hours as 9:00 AM to 9:00 PM for all floors.
What is Haywood Regional’s quiet time?
The patient guide lists quiet time as 2:00 PM to 4:00 PM daily.
How many visitors are allowed per patient?
The patient guide asks visitors to limit visits to two visitors per patient.
What should Behavioral Health Unit visitors know?
BHU visitors are not allowed to bring bags, purses, coats or personal items into the unit. No medications, cigarettes, lighters or weapons are allowed. The patient guide lists 828-452-8651 for BHU questions.
Can I pay a Haywood Regional bill online?
Yes. Haywood Regional offers online bill payment through Haywood VisitPay. For dates of service before January 22, 2026, the bill-pay page lists a separate route.
Does a Haywood Regional bill include ER physician, radiology or anesthesia fees?
No. The bill-pay page says Haywood Regional statements are for facility fees only, and radiology reading, anesthesia or emergency room physician billing may be sent separately by another party.
How do I set up autodraft payments?
The bill-pay page says to call 828-785-5573 to set up autodraft payments.
Does Haywood Regional offer a cost estimator?
Yes. The Cost Estimator is free to use, does not require registration or a password, and helps estimate out-of-pocket costs for common services based on insurance information when provided.
Who do I call if I cannot find my service in the Cost Estimator?
The cost-estimator page says to call 828-452-8193 or 828-452-8938 if you cannot locate a service in the Cost Estimator.
Is this page the official Haywood Regional website?
No. This is an independent patient-navigation guide. Always verify current portal, doctor, ER, records, billing, visitor, hours, cost-estimate and appointment details directly with Haywood Regional Medical Center.