Geisinger Community Medical Center Help Desk
Need GCMC phone, doctors, hours, MyChart/MyGeisinger, ER, records, billing, parking or visitor help? This page is built like a hospital help desk: choose the task, click the official route, and avoid the wrong phone line.
Fast portal answer: Geisinger uses MyGeisinger. The MyChart app connects through Geisinger’s official route, so start with the official portal.
Phone directory: call the right desk
| Need | Call / click | Use it for | Before calling |
|---|---|---|---|
| Main hospital | 570-703-8000 | Operator, room lookup, general routing. | Have patient name or department ready. |
| Emergency Department | 570-703-8128 | Non-life-threatening ER department questions. | Call 911 for severe or dangerous symptoms. |
| Find provider | 800-275-6401 | Doctor or appointment routing. | Say specialty, city, insurance and timing. |
| Medical records | 570-271-6319 | Formal records request help. | Know date of service and record type. |
| Billing | 800-640-4206 | Bill, payment plan, itemized statement. | Keep account number and EOB nearby. |
| Interpreter / ASL | 570-703-8300 | Language or communication support. | Request before arrival if possible. |
| Patient liaison | 570-703-8005 | Unresolved care concerns. | Write a short issue timeline first. |
MyChart or MyGeisinger?
Do this in order
Open the official portal
Start at MyGeisinger, not a random login result.
Sign in or create account
Use Geisinger’s official prompts for new account, proxy access, child record access or app help.
Use portal for routine tasks
Results, appointments, medications, refills, care-team messages and records access may be available.
Do not use it for emergencies
Portal messages are not for urgent or dangerous symptoms.
Why MyChart appears
Geisinger says patients can access MyGeisinger on the go with the MyChart app. So the clean answer is: MyGeisinger is the official portal; MyChart is the app route mentioned by Geisinger.
Find GCMC doctors without guessing
Use official provider search
Open Find a Provider and filter by specialty, name, location or language.
Call if unsure
Call 800-275-6401. Say the specialty, location, insurance question and earliest timing.
Confirm exact location
Ask whether the appointment is at GCMC, a nearby clinic, ConvenientCare or a virtual visit.
Hours: what is actually open?
| Area | Timing found | What it means | Best action |
|---|---|---|---|
| GCMC location listing | Open 24 hours | Hospital location is listed 24 hours. | Confirm department-specific hours. |
| Scranton Emergency Department | Open 24 hours every day | ER is available for emergency-level care. | Call 911 if unsafe to drive. |
| Billing phone support | Mon-Fri, 8 AM-5 PM | Best window for billing questions. | Call 800-640-4206. |
| Visitor/caregiver access | Family and caregivers listed 24 hours | Specific restrictions may still apply. | Check visitor policy before visiting. |
ER, ConvenientCare or portal?
Use ER / 911
Chest pain, stroke signs, severe breathing trouble, major trauma, severe bleeding, poisoning, overdose, seizure or rapid decline.
Use ConvenientCare
For stable non-emergency issues, check nearby ConvenientCare options and wait times before going.
Use portal
Use MyGeisinger messages only for routine, non-urgent questions.
Medical records: get the right file
Micro steps
Check MyGeisinger first
Some results and visit notes may already be available.
Name the record type
Ask for ER note, discharge summary, lab, imaging report, medication list or visit note.
Use official records page
Call for help
Need help requesting records? Call 570-271-6319.
Have ready
- Patient full name and date of birth.
- Facility: Geisinger Community Medical Center.
- Date of service or date range.
- Specific record type needed.
- Where the record should be sent.
- Authorization/signature if required.
Billing help before you pay
Ask what bill it is
Hospital, doctor, lab, imaging, anesthesia or separate provider bill?
Ask for options
Payment plan, itemized bill, financial assistance and insurance review.
Parking and arrival
| Need | Detail | Action |
|---|---|---|
| Address | 1800 Mulberry St., Scranton, PA 18510 | Use this for GPS. |
| Visitor garage | Free parking garage on Colfax Avenue. | Leave extra time for elevators and check-in. |
| Bus | COLTS #18 stops near Colfax and Mulberry. | Check current schedule first. |
| Campus map | Official parking page includes map resources. | Open parking page. |
Visiting a patient
Find room
Call 570-703-8000 to ask about a patient room or phone number when it can be shared.
Don’t visit sick
Do not visit with cough, runny nose, fever or signs of illness.
Check policy
Visitor restrictions can change. Check official visitor information before going.
Interpreter, ASL and concerns
Interpreter / ASL
Call 570-703-8300 or ask the care team for language or communication help.
Patient liaison
Call 570-703-8005 for unresolved care questions or concerns.
Spiritual care
Dial 0 inside the hospital or call 570-703-8000 and ask for chaplain support.
Map and directions
Geisinger Community Medical Center FAQ
Where is Geisinger Community Medical Center located?
Geisinger Community Medical Center is located at 1800 Mulberry St., Scranton, PA 18510.
What is the main phone number for Geisinger Community Medical Center?
The main hospital phone number is 570-703-8000.
Is Geisinger Community Medical Center open 24 hours?
The official location listing shows Geisinger Community Medical Center as open 24 hours. Department, clinic, registration and visitor rules can still differ, so confirm the exact service before visiting.
Is the Geisinger Community Medical Center Emergency Room open 24 hours?
Yes. The Scranton Emergency Department location page lists the GCMC Emergency Room as open 24 hours every day.
What is the phone number for the GCMC Emergency Department?
The Geisinger Community Medical Center Scranton Emergency Department location page lists phone number 570-703-8128. For life-threatening symptoms, call 911.
Does Geisinger Community Medical Center use MyChart?
Geisinger’s official portal is MyGeisinger. The MyGeisinger page also references the MyChart mobile app, so patients searching for MyChart should start from the official MyGeisinger page.
What can I do in MyGeisinger?
MyGeisinger can help patients manage appointments when available, view most lab and test results, view medications, request prescription refills or renewals, message the care team, access records for themselves or loved ones and use MyChart Bedside while hospitalized when available.
How do I find a doctor at Geisinger Community Medical Center?
Use Geisinger’s official Find a Provider directory or call 800-275-6401 for appointment and provider routing.
How do I request medical records from Geisinger?
Use MyGeisinger first for available records. For formal records, use Geisinger’s medical records request route. Need help requesting records? Call 570-271-6319.
Who do I call for Geisinger billing questions?
Call Geisinger patient billing services at 800-640-4206, Monday through Friday, 8 AM to 5 PM.
Does GCMC offer free parking?
Geisinger says free parking is available in the visitor parking garage on Colfax Avenue.
Is this the official Geisinger Community Medical Center website?
No. This is an independent patient-navigation guide. Always verify current appointments, portal access, records, billing, visitor rules, parking and medical decisions with official Geisinger resources.