St. Vincent ER & Patient Route Finder
Use this 2026 guide before you drive to Providence St. Vincent Medical Center, search MyChart, use the Children’s Emergency Room, find a doctor, request medical records, pay a bill, visit a patient, or choose the right Barnes Road campus entrance.
Portal answer: Providence St. Vincent uses Providence MyChart. Use the official MyChart or Providence app route before entering health, billing, insurance or identity details.
Choose the Right Providence St. Vincent Route
Most searchers need one action, not a hospital brochure. Use this route finder for ER, MyChart, doctors, records, billing, visitor support, parking or interpreter help.
Providence St. Vincent Campus Basics
Main campus
Providence lists St. Vincent Medical Center at 9205 SW Barnes Rd, Portland, OR 97225. It is on Portland’s West Side near highways 26 and 217.
Emergency entry
The Children’s ER page says the Children’s Emergency Room entrance is through the main Emergency Room entry. The ED is open 24/7.
Night lockup
Providence says East Pavilion and main entrances are locked from 9 p.m. to 5 a.m.. Knight Pavilion remains open 24/7 with security check-in between 9 p.m. and 5 a.m.
Providence St. Vincent Phone Numbers: Call the Correct Line
| Need | Phone / route | Use for | Better question to ask |
|---|---|---|---|
| Main hospital | 503-216-1234 | General routing, hospital information and department transfer. | “Can you connect me to [unit/department/clinic]?” |
| Patient information | 503-216-2115 | Patient information and visitor routing. | “Can you confirm patient location or visitor instructions?” |
| Children’s Emergency Room | 503-216-2361 | Pediatric ER questions for newborns, children and teens. | “Should I use the main ER entrance for my child?” |
| MyChart Help Desk | 1-833-395-2035 | Login, signup, password, portal access and MyChart issues. | “I cannot access Providence Oregon/California MyChart.” |
| Medical records / Central ROI | 1-855-234-2491 | Hospital medical-record request questions. | “Should I use MyChart or submit a formal ROI request?” |
| Medical records fax | 1-855-234-2493 | Faxing medical-record request documents. | “Can you confirm my form was received?” |
| Billing questions | 866-747-2455 | Bill questions, payment arrangements and online bill pay. | “Is this a hospital, doctor, lab or separate provider bill?” |
| Financial counselor | 855-229-6466 | Financial assistance, coverage help and payment support. | “Can I qualify for assistance or a payment plan?” |
| Guest Services | 1-888-550-1575 | Lodging, directions, transportation advice and restaurant help. | “Can you help with nearby lodging or route planning?” |
| Security / lost & found | 503-216-2032 | Security questions, escorts, lost items, car help and safety concerns. | “Can security help me find my vehicle or escort me?” |
| Interpreter services | 503-216-2381 | Interpreter or sign-language access questions. | “Can you arrange interpreter support for my visit?” |
| Gift Shop II flowers/orders | 503-216-2620 | Gift/flower order questions for patient delivery. | “Can this item be delivered to the patient after 3 p.m.?” |
| Credena Health Pharmacy | 503-216-2630 | On-site outpatient pharmacy in East Pavilion lobby. | “Can I fill discharge medication here today?” |
| Volunteers | 503-216-2100 | Volunteer services and patient-room support routing. | “Can volunteer services help with patient-room needs?” |
Providence St. Vincent ER and Children’s Emergency Room
Call 911 / use ER now for
- Chest pain, pressure, severe shortness of breath or possible heart attack.
- Stroke signs: face drooping, arm weakness, speech trouble, sudden confusion or sudden severe headache.
- Major injury, severe bleeding, poisoning, overdose, seizure or loss of consciousness.
- Severe allergic reaction, suicidal thoughts, violent crisis or danger to self/others.
- For children: difficulty speaking or breathing, confusion, overdose, poison exposure, seizure, severe bleeding, loss of consciousness, dehydration concern or severe pain.
ER details to know
- Main hospital address: 9205 SW Barnes Rd, Portland, OR 97225.
- Children’s ER phone: 503-216-2361.
- Children’s ER is listed as open 24 hours a day, seven days a week.
- Children’s ER entrance is through the main Emergency Room entry.
- ED remains open 24/7; security presence increases and rounds are conducted overnight.
- ED lobby vending is located in the Knight Pavilion lower level.
Providence St. Vincent MyChart and Providence App
What MyChart helps with
- Communicate with your doctor for non-urgent questions.
- Access test results and doctor comments when available.
- Manage appointments and view past/upcoming appointment details.
- Update address, phone or email.
- Request prescription refills.
- Pay as guest or use MyChart bill-payment routes.
- Use language assistance resources.
What not to use MyChart for
- Do not use MyChart messages for emergency symptoms.
- Do not assume every hospital record, radiology image or old chart item is visible immediately.
- Do not pay through lookalike billing links; use official Providence/MyChart bill pay.
- For login help, call the official MyChart Help Desk at 1-833-395-2035.
Find Providence St. Vincent Doctors, Clinics and Departments
Search official doctors
Use Providence’s official Find a Doctor tool for providers and appointment routes. Confirm location, insurance and whether the visit is hospital-based or clinic-based.
Use department pages
Providence’s St. Vincent department directory includes specialty clinics such as diagnostic imaging, maternity, pediatric services, stroke, spine, rehabilitation, women’s clinic and more.
Confirm before booking
Ask about referral, prior authorization, MyChart setup, exact building, suite, parking garage, fasting/prep instructions and whether a caregiver should come with you.
Medical Records: MyChart First, Central ROI When Needed
| Record need | Best route | What to prepare | Timing / warning |
|---|---|---|---|
| Common results and visit details | Providence MyChart first | MyChart login and identity details. | Fastest route for many available results and visit information. |
| Formal hospital records request | Central Release of Information | Dates of treatment/admission and type of records needed. | Providence says HIM-ROI is not onsite at every location. |
| Record types | Specify exact documents | Examples: lab results, imaging report, discharge summary. | Specific requests are easier than “all records.” |
| Special sensitive records | Authorization form initials/date | HIV test results, mental health treatment or alcohol/drug treatment may require initials and date next to requested info. | Missing initials can delay release. |
| Incomplete request | Correct and resubmit | Complete all required fields and include supporting documents if needed. | Providence says incomplete requests are invalid and returned for more information. |
| Patient representative | Provide supporting documentation | Durable Power of Attorney, Advance Directive, guardianship or conservator documentation if applicable. | Representative requests need proof. |
| Hospital records phone | 1-855-234-2491 | Patient name, DOB, facility, date of service and request type. | Hours listed: Monday-Friday, 8 a.m.-4:30 p.m., closed weekends and holidays. |
| Hospital records fax | 1-855-234-2493 | Completed request/authorization and any proof. | Call if time-sensitive to confirm receipt. |
| Mail request | Providence St. Joseph Health Central Release of Information, PO Box 4950, Portland, OR 97208 | Completed form and clear delivery instructions. | Mail takes longer than portal or electronic routes. |
| Clinic/provider records | Medical group/provider office route | Provider name, clinic location and dates of care. | Providence separates hospital records from provider office/clinic records. |
Billing, Bill Pay, Price Estimates and Financial Help
Billing questions
Providence lists billing questions, payment arrangements and online bill pay support at 866-747-2455, Monday-Friday, 8 a.m.-8 p.m. PST.
Price estimate
Providence offers a self-service price estimator for out-of-pocket cost estimates based on facility, type of care and insurance.
Financial counselor
Financial counselors can help with financial assistance, health coverage, government-program applications and payment planning. Phone: 855-229-6466.
Before paying a confusing bill, check this
- Is it a hospital bill, physician bill, lab bill, radiology bill, anesthesia bill or separate provider bill?
- Has insurance processed the claim and sent an Explanation of Benefits?
- Do you need an itemized statement?
- Do you qualify for financial assistance or government coverage support?
- Would a no-interest payment plan help? Providence says long-term no-interest plans may be available.
- Do you need a Good Faith Estimate or pricing-transparency information?
- Are you paying through official Providence/MyChart channels?
Visitor and Guest Services Before You Arrive
| Visitor need | Official detail | Best action |
|---|---|---|
| Patient information | Call 503-216-2115. | Use for patient-location or visitor routing questions. |
| Visitor schedule | Patient care determines the schedule for visitors. | Call the unit first if the patient needs rest, isolation or private time. |
| Guest Services | Call 1-888-550-1575, 8:30 a.m.-8:30 p.m., seven days a week. | Ask about lodging, directions, transportation and restaurant recommendations. |
| Waiting areas | Providence lists lounge areas on patient floors and the main lobby, with specific waiting areas for critical care, ED and surgery. | Ask staff where to wait for your patient’s unit. |
| Out-of-town lodging | Travis Cross Guest Housing Center is across the street from the hospital. | Call 503-216-1575 for information and reservations. |
| Free childcare | My Little Waiting Room serves children 6 months-12 years, Monday-Friday 8:30 a.m.-1:30 p.m. | Parent/guardian must stay on campus; call 503-216-6597 for appointment option. |
| Night access | Main and East Pavilion entrances are locked 9 p.m.-5 a.m.; Knight Pavilion remains open 24/7 with security check-in. | Use the appropriate overnight entry route. |
| Interpreter help | Call 503-216-2381 from outside the hospital. | Ask for interpreter or sign-language support before the appointment if possible. |
Parking, Security, Lost Items and Night Access
Free parking
Providence says parking is free 24 hours a day, seven days a week. Two parking garages are in front of the hospital, and a small lot is adjacent to the Emergency Department.
Disabled parking
Disabled parking is available in the parking areas. Do not park on the road serving the hospital’s three entrances; it is for loading and unloading.
RV parking
RV parking is by the East parking structure via the East entrance. A permit from the main information desk is required. Electrical and water hookups are provided; waste disposal is not.
Security help
Security phone: 503-216-2032. Security can help with escorts, lost items, locating a vehicle, jump-starting a battery or unlocking a vehicle.
Lost items
Tell your nurse immediately if an item is missing. Unclaimed articles are turned in to Security and kept for 60 days.
Valuables
Providence advises keeping no more than $10 in the room, sending cards/jewelry home, or using the hospital safe if needed.
Food, Gift Shop, Pharmacy, Interpreters and Helpful Services
The Eatery
Main cafeteria on the second floor. Hours listed: Mon-Fri 6:30 a.m.-8 p.m. and midnight-4:30 a.m.; Sat-Sun/holidays 6:30 a.m.-7:45 a.m. and midnight-4:30 a.m.
Starbucks
Located in the East Pavilion lobby on the first floor. Hours listed: Mon-Fri 5:30 a.m.-5:30 p.m.; Sat-Sun closed.
Café West
Located in Knight Pavilion lobby on the first floor. Hours listed: Mon-Fri 6 a.m.-midnight; Sat-Sun closed.
Gift shops
Gift Shop I in Main Lobby is listed daily 10 a.m.-6 p.m. Gift Shop II in East Pavilion lobby is listed Mon-Fri 9 a.m.-5 p.m.; order flowers at 503-216-2620 between 9 a.m. and 3 p.m.
Credena Health Pharmacy
Located in the East Pavilion lobby. Phone: 503-216-2630. Hours listed: Mon-Fri 8 a.m.-7 p.m.; Sat-Sun 9 a.m.-5 p.m.
Interpreters
Providence St. Vincent has access to interpreters for several languages and sign language. Call 503-216-2381 from outside the hospital.
Official Links After You Know the Right Route
Map and Directions
Use the Emergency Room entry. Children’s ER entrance is through the main ER entry.
Main and East Pavilion entrances lock 9 p.m.-5 a.m.; Knight Pavilion remains open with security check-in.
Parking is free 24/7. Call patient information at 503-216-2115 before arrival if unsure.
Providence St. Vincent Patient Action Planner
Choose your task to get a practical next-step checklist.
Call Scripts for Faster Help
MyChart
Hi, I’m trying to access my Providence St. Vincent information through MyChart. My issue is [login / signup / missing result / bill pay / refill]. What is the correct support step?ER / Children’s ER
Hi, I’m calling about Providence St. Vincent Emergency care. My situation is [adult/child, symptoms, timing]. Should I use the main ER entry, and is there anything I should bring if it does not delay care?Medical records
Hi, I need Providence St. Vincent records from [date/date range]. I need [lab results / imaging report / discharge summary / ER note / full chart]. Should I use MyChart or Central Release of Information?Billing
Hi, I received a Providence bill for account [number]. Is this a hospital bill or separate provider bill, and can I request itemization, payment plan, price estimate review or financial assistance?Visitor
Hi, I want to visit [patient/unit]. Can you confirm visitor instructions, patient location, entrance after 9 p.m., parking route and whether food/flowers are allowed?Interpreter / accessibility
Hi, I need interpreter or communication assistance for [language/sign language/other need] for a Providence St. Vincent visit on [date]. Can this be arranged before arrival?Providence St. Vincent Medical Center FAQ
Where is Providence St. Vincent Medical Center located?
Providence St. Vincent Medical Center is located at 9205 SW Barnes Rd, Portland, OR 97225.
What is Providence St. Vincent Medical Center’s main phone number?
The main phone number listed for Providence St. Vincent Medical Center is 503-216-1234.
Does Providence St. Vincent use MyChart?
Yes. Providence St. Vincent uses Providence MyChart. Patients can log in through the official Providence MyChart site or use the Providence app.
What is the Providence MyChart Help Desk phone number?
The Providence Oregon and California MyChart login page lists the MyChart Help Desk at 1-833-395-2035.
What can I do in Providence MyChart?
MyChart can help patients communicate with their doctor, access test results, manage appointments, update contact information, request prescription refills and use bill-pay options when available.
Where is the Providence St. Vincent Emergency Room?
The hospital is at 9205 SW Barnes Rd, Portland, OR 97225. Providence’s Children’s ER page says the Children’s Emergency Room entrance is through the main Emergency Room entry.
What is the Children’s Emergency Room phone number?
The Children’s Emergency Room at Providence St. Vincent lists phone number 503-216-2361 and is open 24 hours a day, seven days a week.
When should I call 911 instead of calling the hospital?
Call 911 for life-threatening symptoms such as chest pain, stroke signs, severe breathing trouble, major injury, severe bleeding, poisoning, overdose, seizure, suicidal thoughts or rapidly worsening symptoms.
How do I request medical records from Providence St. Vincent?
Start with MyChart for available records. For formal hospital records, Providence directs patients to Central Release of Information at PO Box 4950, Portland, OR 97208, phone 1-855-234-2491 and fax 1-855-234-2493.
What information should I include in a medical-records request?
Providence says to indicate the dates of treatment or admission and the type of records needed, such as lab results, imaging report or discharge summary. Incomplete requests are considered invalid and returned for more information.
Who do I call for billing questions?
Providence billing support lists 866-747-2455 for bill questions, payment arrangements and online bill pay, Monday through Friday from 8 a.m. to 8 p.m. PST.
Who do I call for financial assistance?
Providence financial counselor support is listed at 855-229-6466, Monday through Friday from 7 a.m. to 5:30 p.m. PT.
Who do I call for patient information?
For patient information at Providence St. Vincent, call 503-216-2115.
Does Providence St. Vincent have free parking?
Yes. Providence says parking is free and available 24 hours a day, seven days a week. Two parking garages are located in front of the hospital and a small lot is adjacent to the Emergency Department.
What happens to entrances at night?
Providence says East Pavilion and main entrances are locked from 9 p.m. to 5 a.m. Knight Pavilion remains open 24/7 with Security Department check-in between 9 p.m. and 5 a.m.
Does Providence St. Vincent offer interpreter services?
Yes. Providence St. Vincent has access to interpreters who speak several languages and know sign language. From outside the hospital, call 503-216-2381.
What is My Little Waiting Room?
My Little Waiting Room is a free drop-in childcare service for families coming for outpatient care or visiting patients. It serves children 6 months to 12 years old, Monday through Friday from 8:30 a.m. to 1:30 p.m.; parents or guardians must remain on campus.
Is this page the official Providence St. Vincent website?
No. This is an independent patient-navigation guide. Always verify current ER, MyChart, doctor, records, billing, visitor, parking and appointment details with Providence St. Vincent Medical Center or Providence.