Cincinnati Children’s Family Help Hub
Use this 2026 guide before you schedule a pediatric appointment, sign in to MyChart, find a doctor, choose urgent care vs emergency care, request medical records, pay a bill, park at Burnet Campus, or visit an inpatient child.
The main user shortcut is simple: appointments use 513-636-3200, general assistance uses 513-636-4200, MyChart support uses 513-636-5019, and emergencies should go to 911 or the nearest emergency department.
What Do You Need From Cincinnati Children’s?
Cincinnati Children’s Phone Numbers and Hours
| Need | Official route | Hours / best use | Important warning |
|---|---|---|---|
| General assistance | 513-636-4200 | Main Cincinnati Children’s routing for families. | Do not use for life-threatening emergencies. |
| Toll-free general assistance | 800-344-2462 | Useful for families calling from outside Cincinnati. | Confirm exact campus or department before travel. |
| Schedule appointment | 513-636-3200 | Mon-Fri, 7:30 AM-5:30 PM. | Call if your specialty is not listed for online scheduling. |
| MyChart technical support | 513-636-5019 / 877-508-7607 | Mon-Fri, 8:00 AM-4:30 PM; technical issues such as login trouble or expired codes. | Email is not secure for private medical details. |
| Medical records | 513-636-4217 | Patients/families: 8:30 AM-4:30 PM. Clinical staff: 24 hours/day. | Formal record release needs authorization. |
| Billing customer service | 513-636-4427 / 877-430-8495 | Mon-Fri, 7:30 AM-5:00 PM. | Ask if the charge is hospital, doctor, lab, imaging or pharmacy-related. |
| Automated self-pay | 513-823-4546 English / 513-840-8030 Spanish | Available 24/7. | Keep account number and statement ready. |
| Language help | Spanish: 513-517-4652; Chinese: 513-517-0662 | Use for language assistance information listed in visitor guidelines. | Ask early for interpretation support. |
MyChart at Cincinnati Children’s: Login, Signup and Support
Cincinnati Children’s uses MyChart for secure access to parts of a child’s medical record. It is useful for follow-up visits, test results, medications, appointments, follow-up instructions, diagnoses, documents, billing information and care-team communication where available.
What MyChart helps with
- View most lab and test results.
- See past visits and future appointments.
- Review medications, allergies and immunizations.
- Access follow-up instructions and diagnoses.
- View hospital stays, documents and billing information.
Who can request access online
- Parent or primary caregiver of an established Cincinnati Children’s patient.
- Patient age 13 or older requesting access to their own record.
- Adult proxy access may require proof or patient authorization.
Signup documents
- Valid photo ID is required for online requests.
- Driver’s license, passport, state ID or school ID for patients 13-17 may qualify.
- Basic photos or theme-park passes are not accepted.
| MyChart problem | Best action | What not to do |
|---|---|---|
| Forgot username or password | Use the official MyChart login recovery tools or call technical support. | Do not use random third-party “MyChart help” pages. |
| Expired access code | Contact MyChart Technical Support. | Do not share codes or passwords with anyone. |
| Need access to a child’s record | Choose the parent/primary caregiver request route. | Do not use another person’s login. |
| Patient is 13 or older | Check patient and proxy access rules carefully. | Do not assume parent access works the same after age 13 or 18. |
| Record looks wrong | Contact Health Information Management or discuss with the provider. | Do not ignore incorrect medication, allergy or diagnosis information. |
Find Doctors, Pediatric Specialists and Services
Cincinnati Children’s official doctor search lets families search healthcare professionals by primary care or specialist, specialty, condition and location. The Find a Doctor page includes many pediatric specialty filters, including cardiology, neurology, gastroenterology, endocrinology, orthopaedics, pulmonology, urology, behavioral medicine, rheumatology and more.
Search by need
Start with the child’s condition or specialty, then filter by location if your family needs Burnet, Liberty, Green Township, Eastgate, Mason, primary care, or another neighborhood site.
Before booking
Ask whether referral, prior authorization, outside records, imaging, labs, school forms, medication list, or a previous diagnosis summary is needed before the visit.
Match location
A doctor may see patients at more than one location. Confirm exact campus, building, floor, parking route and check-in desk before leaving home.
Schedule an Appointment: Phone, Online, MyChart or Referral
Fast appointment route
- Call 513-636-3200 for appointment scheduling.
- Phone scheduling is listed Monday-Friday, 7:30 AM-5:30 PM.
- New patients can schedule online for select services and specialties.
- Existing patients may use MyChart for eligible follow-up scheduling and messaging.
Have this ready
- Child’s full legal name and date of birth.
- Parent/guardian contact and insurance details.
- Reason for visit, symptoms, diagnosis or requested specialty.
- Referral information if required.
- Preferred location and date/time limits.
- Outside records, imaging or test results if available.
Burnet Campus, Liberty Campus and Location Differences
| Location | Address / phone | Services listed | Practical tip |
|---|---|---|---|
| Burnet Campus | 3333 Burnet Ave, Cincinnati, OH 45229; 513-636-4200 | Emergency care, urgent care, imaging, MRI, lab, specialty services, primary care. | Main campus. Confirm whether you need main hospital, Emergency/Urgent Care entrance, or Medical Office Building. |
| Burnet Campus Emergency / Urgent Care | 3401 Burnet Ave, Cincinnati, OH 45229; urgent care 513-636-4293 | Emergency and urgent care access. | As of this update, official pages note a temporary ED/Urgent Care drive closure through August 3; use main visitor garage level P4 and verify live instructions. |
| Burnet Medical Office Building | 3430 Burnet Ave, Cincinnati, OH 45229; 513-636-4200 | Specialty services and primary care. | Adjacent to Burnet Campus, with dedicated garage access from Northern Avenue. |
| Liberty Campus | 7777 Yankee Rd, Liberty Township, OH 45044; 513-803-9600 | Emergency care, urgent care, imaging, MRI, lab and specialty services. | Good route for many Butler/Warren County families; verify specialty availability first. |
| Green Township | 5899 Harrison Ave, Cincinnati, OH 45248; 513-803-8100 | Urgent care, imaging, MRI, lab and specialty services. | West-side option with free surface parking listed. |
| Eastgate | 4315 Ivy Pointe Boulevard, Cincinnati, OH 45245; 513-636-6000 | Clinics, urgent care and outpatient surgery. | East-side option; verify current hours before travel. |
Emergency Care vs Urgent Care: Choose the Right Pediatric Route
Use 911 or Emergency Department now
- Severe breathing trouble, blue lips or unresponsiveness.
- Seizure, serious head injury, major bleeding or poisoning.
- Severe allergic reaction or rapidly worsening symptoms.
- Signs of dehydration, severe pain, major trauma or suicidal crisis.
- Any situation where waiting could be unsafe.
Urgent care may fit when
- Minor injury or illness needs same-day care but is not a clear emergency.
- Your child’s pediatrician recommends urgent care.
- You can use Save My Spot up to 12 hours in advance.
- Wait times are acceptable and the location is open.
- Virtual Urgent Care may fit for minor problems before age 18.
Urgent care locations and hours to verify
| Urgent care location | Address | Listed urgent-care hours | Call / note |
|---|---|---|---|
| Burnet Campus | 3401 Burnet Ave, Cincinnati, OH 45229 | Daily 9:00 AM-12:00 AM; open 365 days. | Urgent Care: 513-636-4293. |
| Liberty Campus | 7777 Yankee Rd, Liberty Township, OH 45044 | Mon-Fri 12:00 PM-11:00 PM; Sat-Sun 9:00 AM-11:00 PM; open 365 days. | Urgent Care: 513-636-4293. |
| Crestview Hills | 2765 Chapel Place, Crestview Hills, KY 41017 | Mon-Fri 6:00 PM-11:00 PM; Sat-Sun 12:00 PM-7:00 PM; holidays closed. | Check wait time before leaving. |
| Eastgate | 4315 Ivy Pointe Boulevard, Cincinnati, OH 45245 | Mon-Fri 6:00 PM-11:00 PM; weekend hours may apply; verify current listing. | Check official urgent care page. |
| Green Township | 5899 Harrison Ave, Cincinnati, OH 45248 | Mon-Fri 6:00 PM-11:00 PM; Sat-Sun 12:00 PM-7:00 PM; holidays closed. | West-side location. |
| Mason | 9560 Children’s Dr, Mason, OH 45040 | Mon-Fri 6:00 PM-11:00 PM; Sat-Sun 12:00 PM-7:00 PM; holidays closed. | Verify before travel. |
Medical Records: When MyChart Is Not Enough
Use MyChart for quick access
- After Visit Summary.
- Most lab and test results.
- Medication list and allergies.
- Appointments, immunizations and documents.
- Information released to the portal from Epic.
Use Health Information Management for formal records
- Complete record release.
- Records for another doctor, school, insurance or legal need.
- Corrections or concerns about medical-record accuracy.
- Records not visible in MyChart.
- Authorization forms and release-of-information requests.
| Medical records detail | Official information | Practical action |
|---|---|---|
| Phone | 513-636-4217 | Call for release-of-information questions. |
| Family hours | 8:30 AM-4:30 PM for patients and families. | Call during business hours for non-urgent family requests. |
| Clinical staff | 24 hours a day. | Physician/provider needs may follow clinical-staff routes. |
| Mailing address | Cincinnati Children’s Hospital Medical Center, Health Information Management, MLC 5015, 3333 Burnet Avenue, Cincinnati, OH 45229. | Use exact child name, DOB, dates of service and record type. |
| Privacy rule | Specific authorization is required before releasing confidential patient information. | Incomplete or unsigned requests may delay release. |
Billing, Payment, Estimates and Financial Questions
Billing customer service
Call 513-636-4427 or toll free 877-430-8495, Monday-Friday, 7:30 AM-5:00 PM. Email listed: billing@cchmc.org.
Payment options
Families can pay through MyChart, guest pay, phone payment, mail, or special quick-pay routes for Home Medical Equipment and Home Pharmacy.
Estimates
Cincinnati Children’s price-transparency page links to estimates for 300 shoppable services and standard charge information.
Before paying a confusing bill, check these
- Is it hospital, doctor, lab, radiology, pharmacy, home medical equipment or another charge?
- Has insurance processed the claim and sent an Explanation of Benefits?
- Do you need an itemized bill?
- Does MyChart show a different balance than the mailed bill?
- Should you ask about financial assistance or payment options before paying?
- Could the estimate exclude extra tests, supplies, anesthesia, provider fees or complications?
Visitor Guidelines: Inpatient, Outpatient and Family Support
| Visitor situation | Official-style answer | Best family action |
|---|---|---|
| Inpatient visiting hours | 8:30 AM-8:30 PM. | Ask the unit about patient-specific restrictions. |
| Primary support people | Two primary support people usually have 24/7 visitor access. | Confirm names and badging rules at arrival. |
| Siblings / children at home | Siblings or children of adult patients living in the patient’s home may visit during visiting hours. | An adult must be present with minor visitors. |
| Additional visitors | Up to four additional visitors may visit during visiting hours. | Only listed visitors may visit. |
| Room limit | Up to four people can be in the room at one time, and one visitor must be an adult. | Coordinate family turns before arrival. |
| Outpatient / ED / urgent care / testing | Only healthy caregivers or family members should accompany the patient. | Do not bring sick visitors. |
| Masks | Masks are currently listed as optional, but policy can change with respiratory illness spread. | Wear a mask if symptomatic, recovering from COVID, or if you prefer. |
Parking, Valet, Burnet Campus Arrival and Mobile App Help
Burnet Campus parking
Free parking is listed for visitors to the main campus, medical office building and emergency department. ADA and wheelchair-lift accessible spaces are available close to elevator lobbies.
Valet
A low-cost valet service is listed Monday-Friday at the main entrance circle. Verify current cost, hours and availability before relying on valet.
Medical Office Building
MOB parking is available in the Burnet Avenue Visitor & Employee Parking Garage on Northern Avenue. The listed garage clearance height is 8′ 4″.
Official Links After You Know Your Route
Map to Cincinnati Children’s Burnet Campus
Confirm campus, building, parking, arrival time, appointment instructions, MyChart forms, insurance and records needed.
Check current entrance instructions, wait times and Save My Spot when urgent care is appropriate.
Confirm visitor list, room/unit, badging, illness screening, support-person rules and quiet expectations.
Cincinnati Children’s Action Planner
Choose your situation to get a practical next-step checklist.
Call Scripts That Get Faster Answers
Appointment script
Hi, I need to schedule an appointment for my child with [specialty/condition]. Can you confirm the best clinic, earliest location, referral requirements, records needed and whether online scheduling or MyChart applies?MyChart script
Hi, I need help with Cincinnati Children’s MyChart for [child/self]. My issue is [signup / expired code / forgot login / proxy access / missing result]. What is the correct next step?Medical records script
Hi, I need records for my child from Cincinnati Children’s for service date [date]. I need [AVS / labs / imaging report / discharge summary / full record]. What authorization and ID details are required?Billing script
Hi, I have a Cincinnati Children’s bill for account [number]. Has insurance processed it, is this hospital or provider billing, and can I request an itemized bill, estimate, or financial-help review?Urgent care script
Hi, my child has [symptom]. It is not a 911 emergency right now. Should we use urgent care, pediatrician, virtual urgent care, or emergency department, and which location is open?Visitor script
Hi, I want to visit a patient in [unit]. Can you confirm current visiting hours, visitor list rules, number of people allowed, minor visitor rules, masking expectations and where to park?Cincinnati Children’s Hospital Medical Center FAQ
Where is Cincinnati Children’s Hospital Medical Center located?
The main Burnet Campus is located at 3333 Burnet Ave, Cincinnati, OH 45229.
What is Cincinnati Children’s main phone number?
The general assistance phone number is 513-636-4200. The toll-free general assistance number is 800-344-2462.
How do I schedule an appointment at Cincinnati Children’s?
Call 513-636-3200. Cincinnati Children’s lists appointment scheduling by phone Monday through Friday, 7:30 AM to 5:30 PM. Online scheduling is available for select services and specialties.
Does Cincinnati Children’s use MyChart?
Yes. Cincinnati Children’s uses MyChart for secure access to portions of a child’s medical record, including many test results, medications, appointments, follow-up instructions, diagnoses, documents and billing information.
Who can request a Cincinnati Children’s MyChart account online?
A parent or primary caregiver can request access for a Cincinnati Children’s patient age 17 or younger, and patients age 13 or older can request access to their own record. A valid photo ID is required for online requests.
How long does a Cincinnati Children’s MyChart online request take?
Cincinnati Children’s says to allow seven business days for online MyChart account requests. Online requests cannot be expedited.
Who do I call for MyChart technical support?
Call 513-636-5019 or toll-free 877-508-7607. MyChart technical support is listed Monday through Friday, 8:00 AM to 4:30 PM. Email support is mychart@cchmc.org, but email should not include private medical details.
How do I find doctors at Cincinnati Children’s?
Use the official Find a Doctor page to search by primary care or specialist, specialty, condition and location. Confirm insurance, referral needs, appointment availability, records and exact building before booking.
Is Cincinnati Children’s Emergency Department open 24/7?
Yes. The Burnet Campus Emergency Room is listed as open 24 hours a day, 365 days a year. Liberty Campus Emergency Room is also listed as open 24 hours a day.
What is Cincinnati Children’s urgent care phone number?
The urgent care phone number listed for Cincinnati Children’s urgent care locations is 513-636-4293.
Does Cincinnati Children’s urgent care accept walk-ins?
Yes. Cincinnati Children’s says walk-ins are accepted at all urgent care locations, and Save My Spot can reserve a place in line up to 12 hours in advance. If a location is closed during usual hours, it may be full for the day.
How do I request medical records from Cincinnati Children’s?
Call Health Information Management at 513-636-4217. Cincinnati Children’s says medical information is confidential and specific authorization is required before records can be released.
Who do I call for Cincinnati Children’s billing?
Billing Customer Service is listed at 513-636-4427 or toll-free 877-430-8495, Monday through Friday, 7:30 AM to 5:00 PM. The billing email listed is billing@cchmc.org.
What are Cincinnati Children’s inpatient visiting hours?
Cincinnati Children’s lists inpatient visiting hours as 8:30 AM to 8:30 PM. Two primary support people usually have 24/7 access, and other visitor rules are patient- and unit-specific.
Is parking free at Cincinnati Children’s Burnet Campus?
Cincinnati Children’s Burnet Campus page says free parking is offered for visitors to the main campus, medical office building and emergency department. Valet is listed as a low-cost service Monday through Friday at the main entrance circle.
Is this the official Cincinnati Children’s website?
No. This is an independent patient-navigation guide. Always verify current appointment, MyChart, emergency, urgent care, parking, visitor, billing and medical-record details on Cincinnati Children’s official website before taking action.