Rapides Patient Help Hub
Use this 2026 guide before you call Rapides Regional Medical Center, search for MyChart, find a doctor, request medical records, pay a bill, register online, visit a patient, or drive to the Alexandria hospital campus.
Fast correction: Rapides Regional’s official hospital portal route is MyHealthONE, not a separate hospital-branded MyChart login. Use official Rapides Regional or MyHealthONE links before entering private health information.
What Do You Need from Rapides Regional?
Phone Directory: Call the Right Rapides Line
| Need | Phone / route | Use it for | Do not use it for |
|---|---|---|---|
| Main hospital / visitors | 318-769-3000 | General routing, visitor questions, switchboard, hospital contact. | Life-threatening symptoms. |
| Patient Portal Help | 855-422-6625 | MyHealthONE login and portal access help. | Clinical advice or emergency symptoms. |
| Physician Referral | 855-790-3627 | Find a doctor by specialty, condition, name or location. | Billing, records, portal password issues. |
| Consult-A-Nurse | 844-706-8773 | Free health-related advice and where-to-seek-care guidance. | 911-level emergencies. |
| Central Scheduling | 888-817-8104 | Scheduling-related routing for services. | Emergency care or records release. |
| Medical Records local line | 318-769-3551 | Local records department routing. | Formal online request status; use 844-481-0278. |
| Records request status | 844-481-0278 | Questions or status for medical-record request process. | Radiology images; contact Radiology directly. |
| Rapides Cancer Center | 318-769-7200 | Cancer center routing. | General ER triage. |
| Rapides Heart Center | 318-769-7500 | Heart center routing. | Active chest pain; call 911. |
| Rapides Women’s and Children’s Hospital | 318-769-7000 | Women’s and children’s hospital contact route. | Main hospital room-number assumptions. |
| Security | 318-769-5063 | Safety/security concerns while on campus. | Medical emergency; call 911. |
| Surgery Waiting | 318-769-3570 | Surgery waiting-area questions. | Medical records or billing. |
Rapides Regional MyChart? Use MyHealthONE
Use MyHealthONE for
- Viewing hospital health records such as lab results, physician notes and imaging reports when available.
- Viewing post-visit summaries.
- Scheduling follow-up appointments when available.
- Sharing health records with a physician or caregiver.
- Paying the hospital bill online and reviewing payment history.
- Using the MyHealthONE mobile app.
Important MyChart correction
Many people search “Rapides Regional Medical Center MyChart.” The official Rapides Regional pages direct patients to MyHealthONE. Use the official hospital portal route instead of entering personal details into a random MyChart-style result.
Doctors, Appointments and Specialist Search
Rapides Regional’s doctor search lets users search doctors by name, specialty or condition. The hospital also lists doctors representing more than 30 medical specialties.
Search official doctors
Use the official physician finder instead of relying only on old third-party profiles.
Call doctor help
Use 855-790-3627 for physician referral help.
Ask about virtual visits
Many doctors and specialists may offer online medical appointments. Call the office or use physician finder.
Before booking, ask these questions
- Is the doctor accepting new patients?
- Does the doctor see patients at the location you need?
- Is a referral or prior authorization required?
- Does the doctor accept your insurance and your specific plan?
- Should you bring labs, imaging, discharge records or medication lists?
- Will the visit use MyHealthONE, a practice portal, or a separate clinic system?
Hours, Locations and Campus Confusion to Avoid
| Location / service | Address | Phone | Hours / note |
|---|---|---|---|
| Rapides Regional Medical Center | 211 4th St, Alexandria, LA 71301 | 318-769-3000 | Hospital listing shows open 24 hours. |
| Rapides Women’s and Children’s Hospital | 501 Medical Center Dr, Alexandria, LA 71301 | 318-769-3000 / 318-769-7000 | Hospital listing shows open 24 hours. |
| The Specialty Clinic | 501 Medical Center Drive, Alexandria, LA 71301 | 318-769-7640 | Specialty office hours can differ from hospital hours. |
| HP Long Specialty Clinic | 213 Hospital Blvd, Pineville, LA 71360 | 318-769-5664 | Check current hours before driving. |
| Outpatient, scheduling, records, billing | Varies by department | Use relevant number | Do not assume 24-hour hospital access means all departments are open 24 hours. |
Emergency Care: When to Use the ER vs a Routine Route
Use 911 / ER now for
- Chest pain, pressure or possible heart attack.
- Stroke signs: face droop, arm weakness, speech trouble, sudden severe headache.
- Severe breathing trouble, blue lips, choking or major allergic reaction.
- Major bleeding, poisoning, overdose, seizure or serious injury.
- Suicidal crisis, danger to self/others or rapidly worsening symptoms.
ER details users should know
- ER is listed as open 24/7.
- ER services include emergency physicians/nurses, imaging, CT, ultrasound, on-site lab and private treatment rooms.
- Rapides notes everyone who comes to the ER is medically screened, evaluated and stabilized regardless of insurance or ability to pay.
- Triage priority depends on severity, not arrival order.
- Rapides identifies Primary Stroke Center and chest pain certification context.
Medical Records: Portal, Online Request, Fax and Provider STAT Route
| Record need | Best route | Prepare this | Timing / warning |
|---|---|---|---|
| Common hospital records | MyHealthONE first | Portal login and identity details. | Some records may only be available through Medical Records. |
| Formal patient request | Online medical-record request portal | Patient details, dates of service, facility and needed record type. | For questions/status call 844-481-0278. |
| Paper authorization | Download, complete, sign and date the authorization form | Legible valid photo ID copy required. | Unsigned/undated forms delay release. |
| Fax request | 844-481-0298 | Signed authorization and valid photo ID copy. | Use official form. |
| Mail request | PO Box 290789, Nashville, TN 37229-0789 | Signed authorization, ID copy and delivery details. | Mail delivery can take longer. |
| Radiology images | Contact Radiology directly | Date/type of imaging and patient ID details. | Written imaging reports and image files can be separate. |
| Urgent records for physician | Provider office fax route | Physician letterhead with patient name, DOB, date of visit and facility. | Provider should fax to 786-206-0841 and mark STAT. |
| Insurance / attorney / disability | Non-patient request route | Third-party request from authorized entity. | Mail route uses Houston SSC, PO Box 292289, Nashville, TN 37229-2289. |
Billing, Payment, Price Estimates and Financial Help
Pay bill online
Rapides says the online bill-pay system can show the amount owed, services tied to charges, insurance payments and payment history.
Pricing phone
For estimates, the financial contact page lists 888-246-3812.
Financial assistance
Rapides says financial assistance is available for qualifying patients needing help with emergency or medically necessary care.
Before paying a large bill, check this
- Is this a hospital bill, doctor bill, anesthesia bill, radiology bill, lab bill or another separate provider bill?
- Has insurance processed the claim and sent an Explanation of Benefits?
- Do you need an itemized statement?
- Do you qualify for a Good Faith Estimate or financial assistance?
- Does your estimate exclude unforeseen complications, additional tests, procedures or non-hospital charges?
- Have you contacted your insurance company to confirm the service is covered?
- Do you have the diagnosis or procedure description from your physician’s office before calling for an estimate?
Online Registration: What to Prepare Before a Scheduled Visit
Register online for
- Scheduled hospital appointment.
- Surgical procedures.
- Mammograms.
- Diagnostic tests and treatments.
- Having a child or outpatient procedure preparation.
Have ready
- Personal contact information, including occupation information.
- Emergency contact information.
- Insurance group/name, policy number, address and phone.
- Physician name and procedure date.
- For surgery: physician names, medication list, past surgeries and surgeon name.
Visitors, Entrances, Parking and ICU Hours
| Visitor issue | Official detail | Action |
|---|---|---|
| After 5:30 PM | From 5:30 PM to 5:30 AM, only the main hospital ER entrance and Scott Entrance to Women’s and Children’s are public entrances. | Use the correct entrance and expect security/visitor checks. |
| Late-night guests | During that timeframe, visitation is limited to a maximum of two guests per patient unless approved by the House Supervisor. | Ask Security or the nurse for exception process. |
| 5A and medical ICU | 10:00 AM-2:00 PM and 8:30 PM-9:30 PM. | Call unit before visiting. |
| Surgical ICU | 10:00 AM-12:00 PM, 2:00 PM-4:00 PM, and 8:30 PM-9:30 PM. | Plan around unit-specific windows. |
| Support person / disability or religious exception | Restrictions may allow exceptions for religious visitation and designated support persons for disability-related needs. | Ask care team or House Supervisor. |
| Parking garages | Visitors may park free in garages at the east and west ends of the campus. | Confirm garage/entrance based on patient location. |
| Extra lots | Additional free parking is listed at Fifth and Elliot streets, on Sixth Street, and at Elliott and Eighth streets. | Use these when garage access is full or department-specific. |
Food, Room Phones, Flowers, Gift Shop and Patient Updates
Riverstop Café
Open Monday-Friday, 6:00 AM-2:00 PM, with cafeteria-style meals, grab-and-go items, drinks and coffee.
Nova’s grill
Hot food is listed from 6:00 AM-8:00 PM Monday-Friday and 6:00 AM-7:00 PM Saturday-Sunday.
Beans and Cream
Located at Women’s and Children’s. Hours listed: Mon-Sat 7:00 AM-8:00 PM, Sun 8:00 AM-5:00 PM.
Call a patient room
If room number is unknown, call information desk at 318-769-5065. Main Hospital room line uses 318-769-3 + room number.
Flowers
Gift shop phone: 318-769-3074. Flowers are not allowed in ICU patient areas.
Surgical updates
Visitors can opt in for patient text updates during a surgical procedure through the official patient SMS update route.
Virtual Care, Consult-A-Nurse and “Where Should I Go?” Help
Consult-A-Nurse
Rapides lists free nurse advice to help understand symptoms and navigate where to seek care. Contact page lists 844-706-8773.
Doctor telehealth
Many primary care doctors, specialists and advanced medical providers may offer online appointments. Call the doctor or use physician finder.
Care Navigator
Rapides promotes a 24/7 Care Navigator and virtual visits route for some conditions. Online triage is listed as free, while virtual visit pricing can change.
Official Links After You Know Your Route
Map and Directions
Use 211 4th St for the main hospital. Confirm exact entrance if visiting ICU, ER, surgery, records, outpatient or Women’s and Children’s.
Free parking garages are listed at east and west campus ends, with additional free lots near Fifth/Elliott, Sixth Street and Elliott/Eighth.
From 5:30 PM-5:30 AM, use the main hospital ER entrance or the Scott Entrance at Women’s and Children’s.
Rapides Regional Action Planner
Choose your task to get a practical checklist.
Call Scripts for Faster Help
Portal
Hi, I’m trying to access my Rapides Regional records through MyHealthONE. My issue is [login / missing result / bill pay / sharing records]. Is 855-422-6625 the correct support route?Doctor search
Hi, I need help finding a Rapides Regional doctor for [condition/specialty]. Can you confirm which offices are accepting new patients, insurance requirements and appointment location?Records
Hi, I need records from Rapides Regional for service date [date]. I need [ER note / discharge summary / lab / imaging report]. Should I use MyHealthONE, the online request portal, fax or physician STAT request?Billing / estimate
Hi, I need help with a Rapides Regional bill or estimate for [service]. Has insurance processed this claim, can I request an itemized statement, and do I qualify for financial assistance or a Good Faith Estimate?Visitor
Hi, I want to visit [patient name/unit]. Can you confirm the current visitor rule, entrance after 5:30 PM, room-phone route, parking and whether flowers or food are allowed?Registration
Hi, I have a scheduled [procedure/test] on [date]. Do I need to register online 48 hours before, and what insurance, medication, physician and procedure details should I prepare?Rapides Regional Medical Center FAQ
Where is Rapides Regional Medical Center located?
Rapides Regional Medical Center is located at 211 4th St, Alexandria, LA 71301.
What is Rapides Regional Medical Center’s main phone number?
The main hospital phone number is 318-769-3000.
Is Rapides Regional Medical Center open 24 hours?
Yes. The official location listing shows Rapides Regional Medical Center as open 24 hours. Department, office, visitor, records, scheduling and billing hours can differ.
Does Rapides Regional Medical Center use MyChart?
Rapides Regional’s official hospital portal route is MyHealthONE. Many users search for MyChart, but the safer official route for this hospital is MyHealthONE.
What can I do in MyHealthONE?
MyHealthONE can help patients view hospital health records such as lab results, physician notes and imaging reports when available, view post-visit summaries, schedule follow-up appointments when available, share records with a physician or caregiver, and pay a hospital bill online.
Who do I call for Rapides Regional portal help?
The official contact page lists Patient Portal Help at 855-422-6625.
How do I find doctors at Rapides Regional?
Use the official Rapides Regional doctor search page or call the physician referral line at 855-790-3627.
What is the Consult-A-Nurse number?
The official contact page lists Consult-A-Nurse at 844-706-8773 for health-related guidance. Call 911 instead for life-threatening or rapidly worsening symptoms.
How do I request medical records from Rapides Regional?
Use MyHealthONE first for available records. For formal records, use the online request portal or send a signed and dated authorization with a valid photo ID copy by fax to 844-481-0298 or by mail to PO Box 290789, Nashville, TN 37229-0789. For questions or request status, call 844-481-0278.
How can a doctor request urgent records?
For immediate continuity of care, the physician office can fax a written request on letterhead to 786-206-0841 with the patient name, date of birth, date of visit and facility name, and should mark urgent requests as STAT.
Who do I call for Rapides Regional billing or price estimates?
For estimate help, the patient financial resources contact page lists the pricing phone number as 888-246-3812. For online hospital bill payment, use Rapides Regional’s patient financial resources and bill-pay route.
When should I register online before a scheduled visit?
Rapides Regional’s online registration guidance says to register at least 48 hours before the hospital visit. Registration help is listed at 855-842-6014, Monday through Friday, 7:00 AM to 6:00 PM.
What are the after-hours visitor entrance rules?
From 5:30 PM to 5:30 AM, the Emergency Room entrance at the main hospital and the Scott Entrance to Rapides Women’s and Children’s Hospital are the only public entrances open.
What are ICU visiting hours at Rapides Regional?
The visitor page lists daily visiting hours for 5A and medical ICU as 10:00 AM to 2:00 PM and 8:30 PM to 9:30 PM. Surgical ICU hours are listed as 10:00 AM to 12:00 PM, 2:00 PM to 4:00 PM and 8:30 PM to 9:30 PM.
Is this page the official Rapides Regional website?
No. This is an independent patient-navigation guide. Always verify current doctors, hours, MyHealthONE, records, billing, ER, visitor and appointment details directly with Rapides Regional Medical Center or its official website.