Kapiʻolani Patient Route Finder
Use this 2026 guide before you call Kapiʻolani Medical Center for Women & Children, search MyChart, find a doctor, plan a maternity visit, use the pediatric emergency department, pay a bill, park on campus, or visit a patient.
The useful answer depends on your task: hospital phone, MyChart support, pediatric emergency care, women’s services, OB-GYN clinic, Women’s Center, billing, visitor hours, parking, dining, or map directions.
What Do You Need from Kapiʻolani?
Kapiʻolani Phone Numbers: Use the Right Line
| Need | Phone / route | Use it for | Before calling |
|---|---|---|---|
| Main hospital | 808-983-6000 | General routing, department transfer, hospital questions. | Have patient/unit/clinic name ready if visiting. |
| Find a physician | 808-643-4DOC (4362) | Doctor search, PCP/specialist direction, appointment routing. | Know specialty, insurance, ZIP and preferred location. |
| General HPH info | 808-949-WELL (9355) / 877-709-WELL | General services, classes, appointment and contact-center help. | Ask which Kapiʻolani clinic or service is right. |
| MyChart support | 808-535-7725 Oʻahu / 877-228-1894 toll-free | Activation, customer support, account help. | Use the official HPH MyChart page only. |
| Emergency Department | 808-983-8633 | ED department listing and non-life-threatening routing questions. | Call 911 for emergencies. |
| OB-GYN outpatient clinic | 808-983-8653 | Kapiʻolani OB-GYN clinic questions. | Ask if visit is hospital tower or another women’s center site. |
| Maternity classes / pre-registration | 808-527-2588 | Childbirth education, maternity tours, delivery pre-registration. | Confirm current class/tour availability. |
| Billing customer service | 808-522-4013 | Hospital bill, payment, financial counseling questions. | Have account number, insurance EOB and statement. |
MyChart by Hawaiʻi Pacific Health: What It Does
Use MyChart for
- Schedule video, phone or in-person appointments with a primary care provider when available.
- Complete eCheck-in and fill out forms before a visit.
- Message your doctor or care team for non-urgent questions.
- View test results and visit summaries.
- Request prescription refills and manage medications.
- Pay bills online or as a guest where available.
- Help track family appointments and immunizations when proxy access is set up.
Do not use MyChart for
- Emergency symptoms or urgent medical matters.
- Same-day triage when a child, baby or pregnancy symptom may be serious.
- Questions that need immediate response from the emergency department.
- Billing disputes that need customer service review.
- Wrong-location confusion; confirm whether your care is Kapiʻolani, Straub, Pali Momi, Wilcox or another HPH site.
Doctors, Specialists and Appointments
Kapiʻolani is a women’s, maternity, newborn and pediatric specialty hospital. The right doctor route depends on whether you need a pediatrician, pediatric specialist, OB-GYN, maternal-fetal medicine, women’s cancer care, imaging, urgent symptoms, or follow-up after a hospital visit.
Find a physician
Use the HPH physician directory or call 808-643-4DOC (4362). Search by name, specialty, condition, ZIP or location.
Pediatric care
Kapiʻolani is Hawaiʻi’s only designated pediatric center and has pediatric emergency specialists, pediatric ICU and specialty clinics.
Women’s care
Use women’s services for OB-GYN, maternity, breast health, high-risk pregnancy, fetal diagnostics and women’s cancer routes.
Before booking, ask these questions
- Is this appointment at the hospital tower, a clinic suite, Artesian Plaza, or another HPH location?
- Is the provider accepting new patients?
- Do I need a referral, prior authorization or records from another doctor?
- Will the hospital, doctor, imaging, anesthesia or lab bill separately?
- Can I use MyChart for pre-visit forms, results, messages or follow-up?
Hours: Hospital, Visiting, Parking and Clinics
| Place / service | Hours listed | Important note | Best next step |
|---|---|---|---|
| Main hospital | Open 24/7 | Hospital and emergency access is not the same as clinic appointment hours. | Call 808-983-6000 for general routing. |
| General visiting | Daily 11 a.m.-8:30 p.m. | Patients may have up to two adult visitors at a time; one sibling at a time may visit when allowed. | Check patient unit rules before bringing children. |
| Emergency Department | 24/7 | ED phone listing: 808-983-8633. For emergencies, call 911. | Use nearest ED or 911 for serious symptoms. |
| Parking garage | Open 24 hours, 7 days | Entrance is off Bingham Street. | Budget for hourly parking fees. |
| Valet parking | Mon-Fri 8 a.m.-4 p.m. on visitor page | Women’s Center page has also shown 8 a.m.-4:30 p.m.; verify before relying on valet. | Use patient drop-off driveway off Bingham Street. |
| Kobayashi & Kosasa Family Dining Room | Daily 6 a.m.-3:30 a.m. | Located on second floor of Diamond Head Tower. | Check weekly menu if needed. |
| Starbucks | Daily 5:30 a.m.-10:30 p.m. | Located in the Dining Room. | Useful for visitors during long stays. |
| Hawaiʻi Women’s Healthcare | By appointment, Mon-Fri 8 a.m.-5 p.m. | Suites 760 and 1110 at 1319 Punahou St. | Call 808-947-5606. |
| University Women’s Health | By appointment, Mon-Fri 8 a.m.-4:30 p.m. | Suite 801 at Kapiʻolani. | Call 808-203-6580. |
| Women’s Center at Artesian Plaza | Mon-Fri 6:30 a.m.-4:30 p.m.; Sat 7 a.m.-3:30 p.m. | Free parking entrance off Artesian Street. | Appointments: 808-527-2588. |
Emergency Care vs MyChart, Clinic or Urgent Care
Use 911 / emergency care now for
- Chest pain, stroke signs, severe breathing trouble or fainting with concern.
- Major bleeding, seizure, poisoning, severe allergic reaction or serious injury.
- Pregnancy emergency, severe abdominal pain, heavy bleeding or decreased fetal movement concerns.
- Newborn emergency, blue lips, serious fever concern, severe dehydration or breathing difficulty.
- Suicidal crisis or danger to self/others.
Use routine routes for
- Non-urgent appointment scheduling.
- Routine MyChart messages and prescription refill requests.
- Billing questions or estimate requests.
- Doctor search or class/tour scheduling.
- Non-emergency records or visit summaries.
Women’s, Maternity, Newborn and Pediatric Services
Kapiʻolani is a specialty center for maternity and newborn care, including high-risk pregnancy routes.
Official pages highlight intensive care for infants and children and the Diamond Head Tower’s private NICU rooms.
Fetal Diagnostic Center: 808-983-8559.
Outpatient Clinic (OB-GYN): 808-983-8653.
Childbirth education, maternity tours and delivery pre-registration: 808-527-2588.
Women’s Cancer Center: 808-983-6090.
Phone listed: 808-949-1723.
Kapiʻolani Pediatric Outpatient Clinic: 808-983-8641.
Parking, Visiting, Dining and On-Site Help
| Need | Official detail | What to do |
|---|---|---|
| Public parking garage | Entrance off Bingham Street; open 24/7. | Use garage for most visits; keep ticket safe. |
| Parking cost | $5 first 2 hours; $7 for 2-4 hours; $11 for 4-8 hours; $25 for 8-24 hours; $25 lost ticket. | Budget extra for long visits or inpatient family stays. |
| Valet | Patient drop-off driveway off Bingham Street; $10; weekday availability. | Verify exact hours if relying on valet for mobility or pregnancy needs. |
| Visitors | General visiting hours 11 a.m.-8:30 p.m.; up to two adult visitors at a time. | Confirm unit-specific rules before arrival. |
| Siblings | One sibling at a time may visit; siblings under 16 must be with an adult. | Check whether patient unit allows sibling visit that day. |
| Information Desk | Located near entrance to Dining Room from sky bridge connecting to third floor of parking garage. | Ask for directions before walking the wrong tower/floor. |
| Security | Security services available 24/7 at Main Hospital Building and Diamond Head Tower entrances. | Use security desks for safety or access concerns. |
| ATM | Near first-floor entrances of Main Hospital Building and Diamond Head Tower. | Useful for parking, food or visitor needs. |
Billing, Estimates and Financial Questions
Billing help
For hospital bill questions, Kapiʻolani lists 808-522-4013. Customer Service is listed Monday-Friday, 9 a.m.-4:30 p.m.
Financial counseling
Financial counselors are listed in the Financial Services Department on the 1st floor of the Main Lobby, business hours Monday-Friday, 8 a.m.-4 p.m.
Separate bills
Your visit may create separate bills from the hospital and professional providers such as attending physician, radiologist, cardiologist, anesthesiologist, ambulance or EMT.
Before paying a confusing bill, check this
- Is it a hospital bill or a separate professional-provider bill?
- Has your insurance finished processing the claim?
- Does your statement match the visit date, patient name and service?
- Do you need an itemized statement?
- Should you ask about a Patient Estimator Tool before planned care?
- Do you qualify for financial assistance or payment counseling?
Official Links After You Know the Right Route
Map and Directions
Confirm department, tower, suite, visiting rule, parking entrance and whether valet is available.
Ask about pre-registration, tour/class status, support-person rules, delivery entrance and what to bring.
Call 911 or use the nearest emergency department. Do not wait for portal replies or website answers.
Kapiʻolani Patient Action Planner
Choose your task to get a practical next-step checklist.
Call Scripts for Faster Help
MyChart help
Hi, I need help with MyChart by Hawaiʻi Pacific Health. My issue is [login / activation / missing result / bill pay / proxy access]. What is the correct support step?Doctor search
Hi, I’m looking for a Kapiʻolani doctor for [specialty/condition]. Can you confirm accepting providers, location, insurance/referral needs and appointment options?Maternity planning
Hi, I need maternity information for Kapiʻolani. Can you confirm pre-registration, class/tour options, delivery entrance, support-person rules and what to bring?Visitor planning
Hi, I want to visit a patient at Kapiʻolani. Can you confirm the current visiting hours, unit rules, visitor limit, sibling policy, parking and whether food/flowers are allowed?Billing question
Hi, I received a Kapiʻolani bill for [date/service]. Is this a hospital bill or separate provider bill, has insurance processed it, and can I request an itemized statement or financial counseling?Wrong-location check
Hi, my appointment says [doctor/service]. Is this at the main hospital, Diamond Head Tower, Artesian Plaza or another HPH location? Which parking entrance should I use?Kapiʻolani Medical Center FAQ
Where is Kapiʻolani Medical Center for Women & Children located?
Kapiʻolani Medical Center for Women & Children is located at 1319 Punahou St., Honolulu, HI 96826.
What is Kapiʻolani Medical Center’s main phone number?
The main phone number is 808-983-6000.
Is Kapiʻolani Medical Center open 24/7?
Yes. The official Kapiʻolani hospital page lists the medical center as open 24/7.
Does Kapiʻolani use MyChart?
Yes. Kapiʻolani is part of Hawaiʻi Pacific Health, and patients use MyChart by Hawaiʻi Pacific Health for portal access.
What can I do in MyChart by Hawaiʻi Pacific Health?
MyChart can help with appointments when available, eCheck-in, forms, non-urgent care-team messages, test results, visit summaries, prescription refills, medication management, bill pay and family/proxy care tracking.
Who do I call for MyChart help on Oʻahu?
Hawaiʻi Pacific Health lists Oʻahu MyChart support at 808-535-7725. Toll-free support is listed at 1-877-228-1894.
How do I find a Kapiʻolani doctor?
Use the Hawaiʻi Pacific Health physician directory or call 808-643-4DOC (4362) for help finding a physician.
What are general visiting hours at Kapiʻolani?
General visiting hours are listed as 11 a.m. to 8:30 p.m. daily. Unit-specific rules may apply.
Where is the Kapiʻolani parking garage?
The public parking garage entrance is located off Bingham Street and is open 24 hours a day, seven days a week.
How much does parking cost at Kapiʻolani?
The visitor page lists $5 for the first two hours, $7 for 2-4 hours, $11 for 4-8 hours, $25 for 8-24 hours, and $25 for lost tickets.
Does Kapiʻolani have valet parking?
Yes. Valet parking is listed at the patient drop-off driveway off Bingham Street with a $10 cost and weekday availability. Verify exact hours before relying on valet.
What is the Kapiʻolani Emergency Department phone number?
The Emergency Department page lists 808-983-8633. For urgent or life-threatening symptoms, call 911.
What is the phone number for maternity classes or delivery pre-registration?
Kapiʻolani Women’s Center information lists childbirth education classes, maternity tours and maternity delivery pre-registration at 808-527-2588.
Who do I call for Kapiʻolani billing questions?
The Kapiʻolani billing page lists 808-522-4013 for hospital bill questions.
Is this the official Kapiʻolani website?
No. This is an independent patient-navigation guide. Always verify current hospital, MyChart, doctor, billing, visitor, parking and emergency details on official Hawaiʻi Pacific Health or Kapiʻolani pages.