Capital Health RMC Care Route
Use this 2026 guide before you call Capital Health Regional Medical Center, search MyChart, use the hospital portal, find a doctor, request records, pay a bill, park near the ER, visit a patient, or decide whether symptoms need emergency care.
Fast correction: many people search “Capital Health Regional Medical Center MyChart,” but Capital Health’s official page separates Doctors Office Portal from Hospital Portal. Pick the right one before logging in or requesting records.
What Do You Need From Capital Health RMC?
Capital Health RMC Phone Shortcuts
Use the correct line first. This avoids wasting time with the main switchboard when you need records, billing, mental-health crisis help, radiology images or a transfer route.
| Need | Phone / route | Use for | Do not use for |
|---|---|---|---|
| Main hospital | 609-394-6000 | General routing, patient room transfer, visitor questions. | Life-threatening symptoms. |
| Emergency call | 911 | Chest pain, stroke signs, severe breathing trouble, major trauma, uncontrolled bleeding, overdose, suicidal crisis. | Routine questions. |
| Emergency mental health | 609-396-HELP (4357) | Mercer County psychiatric emergency screening and 24/7 crisis assessment route. | Non-urgent counseling appointment scheduling. |
| Medical Records / HIM at RMC | 609-394-4460 | Formal chart copy, authorization form, records questions. | Portal password reset after hours. |
| RMC records fax | 609-695-5045 | Faxing completed authorization forms. | Emergency care requests. |
| RMC radiology CDs | 609-394-6069 | X-ray, ultrasound, CT, PET and MRI report/image CD questions for RMC. | Hospital bill disputes. |
| Hospital Portal support | 609-303-4085, option 5 | Hospital Portal support during weekday business hours. | Doctors Office Portal support. |
| After-hours hospital portal support | 866-550-7304 | Cerner Support for hospital portal after normal business hours. | Clinical emergencies. |
| Patient Accounts | 609-394-6023 | Bill payment by phone, flexible spending card payment, financial-assistance questions. | Medical-record release. |
| Central Scheduling | 609-394-6695 | Outpatient test scheduling when the test is not available through the online request form. | Capital Health Medical Group doctor appointments. |
Capital Health RMC MyChart? Use the Right Patient Portal
The search term “MyChart” is common, but Capital Health’s official portal page says there are two patient portals. The right answer depends on where your care happened.
Use Hospital Portal for
- Hospital stay information.
- Emergency Department visit information.
- Direct results from testing done at the hospital.
- Capital Health – Hamilton testing site results.
- Hospital portal records active since February 6, 2021.
Use Doctors Office Portal for
- Provider office visits.
- Capital Health Medical Group doctor-office information.
- Office portal login issues handled by your provider office.
- Doctor-office messages and visit details, when available.
Portal timing and troubleshooting
| Portal question | Capital Health answer | Patient tip |
|---|---|---|
| When do hospital summaries appear? | Hospital summaries may appear after discharge; official FAQ says summaries appear 36 hours after discharge for certain visits. | Check later before assuming the portal failed. |
| When do diagnostic/lab results appear? | Results may appear 72 hours after being sent to the ordering physician, and some results may take up to 14 days. | For urgent clinical questions, contact your clinician instead of refreshing the portal. |
| Can I message hospital doctors? | The Hospital Portal is not designed to email Capital Health hospital physicians. | Contact your primary care provider or treating office for medical interpretation. |
| Forgot password? | Use “Forgot your password” on the login screen with the email used at registration. | Check spam/junk if the email does not arrive. |
| No email address? | The official FAQ says users can send a secure support request and include a phone number. | Do not create shared family portal emails; each access needs a unique email. |
| Need proxy / representative access? | Capital Health provides forms for authorized representative access and cancellation. | Use official forms; do not share your password. |
ER, Trauma, Stroke and Emergency Mental Health at RMC
Capital Health Regional Medical Center is not just a general ER location. Official Capital Health pages describe RMC as the site of a comprehensive stroke center, Level II Bristol Myers Squibb Trauma Center, Mercer County emergency mental-health services, and specialized neurologic emergency care.
Use 911 / ER now for
- Chest pain or possible heart attack.
- Stroke signs: face drooping, arm weakness, speech trouble, sudden severe headache.
- Major trauma, serious fall, gunshot, stabbing or severe crash injury.
- Severe breathing trouble, uncontrolled bleeding, seizure or severe allergic reaction.
- Overdose, poisoning, suicidal crisis, violent crisis or rapidly worsening symptoms.
Stroke and neurology route
RMC is described by Capital Health as a state-designated comprehensive stroke center and a destination for complex neurologic and neurosurgical emergency transfers.
Do not self-drive during stroke signs. Call 911.
Trauma and mental health
RMC includes the Level II Bristol Myers Squibb Trauma Center and Mercer County’s designated emergency mental-health screening center.
Mental-health crisis line: 609-396-HELP (4357).
Find Capital Health Doctors and Appointments
Use Find a Doctor
Capital Health’s provider directory lets users search by name, specialty, condition and location. This is better than guessing from third-party directories.
Call the office directly
Provider listings may show the office phone. Use the office for new-patient availability, referrals, medication questions and appointment details.
Confirm before booking
Ask about insurance, referral, office location, portal, records needed, telehealth availability, preparation instructions and whether the doctor is billing separately.
Medical Records and Radiology CDs at Capital Health RMC
Use the portal for available hospital information, but use Health Information Management when you need formal records, records before the hospital portal period, paper release, legal/insurance records, or records sent to another provider.
| Record need | Best route | Official detail | Patient tip |
|---|---|---|---|
| Hospital stay or ER result | Hospital Portal first | Portal is for hospital stay, ER visit and hospital testing information. | Some results can take up to 14 days. |
| Records before Feb. 6, 2021 | Health Information Management | Capital Health says to call HIM for hospital records before this portal date. | Use 609-303-4085 option 2 for pre-portal hospital visit records. |
| Formal RMC record copy | RMC HIM | 750 Brunswick Avenue, Trenton, NJ 08638; phone 609-394-4460; fax 609-695-5045. | Use the official authorization form and complete every required field. |
| X-ray, ultrasound, CT, PET, MRI reports/images on CD | Radiology Department | RMC radiology CD/report route: 609-394-6069. | Ask if you need the written report, image CD, or both. |
| Records for a specialist | Specific records request | Request the exact record set: ER note, discharge summary, labs, imaging report, operative note. | A targeted request is easier to review than “everything.” |
| Medical questions about results | Primary care provider or treating office | Portal FAQ says hospital portal is not for emailing hospital physicians. | Do not self-diagnose from raw results. |
Billing, Online Payment and Financial Assistance
Online payment
Capital Health’s online bill payment form accepts Mastercard, American Express, Discover and Visa credit cards.
Flexible spending card
If paying with a flexible spending account card, Capital Health directs patients to call 609-394-6023 or email the billing contact listed on the bill-pay page.
Financial assistance
Capital Health’s Financial Assistance Program applies to eligible services billed by Capital Health and requires an application with documentation.
Before paying a large bill, check this
- Is it a Capital Health hospital bill or a separate physician, lab, radiology, anesthesia or other provider bill?
- Has insurance fully processed the claim and issued an Explanation of Benefits?
- Do you need an itemized statement?
- Could you qualify for Capital Health Financial Assistance?
- Do you need to mail the application to Capital Health Patient Accounts Department, 750 Brunswick Avenue, Trenton, NJ 08638?
- Do you need help from Patient Accounts at 609-394-6023?
Parking and Arrival at Capital Health Regional Medical Center
General parking
Capital Health says guest parking lots vary depending on the area of the hospital you need to enter, and campus signage directs visitors to the correct entrance.
Emergency Department parking
Emergency Department patients can park immediately adjacent to the ED entrance on the hospital side of Brunswick Avenue.
Lot A
All guests may park in Lot A, located directly across from the hospital on Brunswick Avenue.
Visitor Pass, CarePartners and RMC Visiting Rules
| Visitor issue | Capital Health detail | What to do |
|---|---|---|
| Visitor pass | All visitors require a visitor pass; patient-room visitors and on-site vendors need a photo pass. | Bring acceptable ID such as driver’s license, business card, U.S. passport or green card. |
| Not accepted as ID | Social Security cards and credit cards are not acceptable visitor ID. | Use a valid photo or accepted ID option instead. |
| Bedside visitors | Generally two visitors are allowed at the bedside at a time. | Extra visitors may need to wait in the lobby. |
| CarePartners | Patients may choose up to three adult CarePartners; one may be involved 24/7 depending on care needs. | Ask staff about orange wristband and involvement level. |
| RMC inpatient visiting hours | RMC guidance lists two visitors at a time between 8 a.m. and 8 p.m. for patient rooms, with exceptions. | Call the unit before visiting because rules can change by unit or condition. |
| RMC adult Emergency Department | For non-COVID/non-PUI patients, two visitors per patient may be permitted in adult ED treatment areas at all hours. | Expect changes based on safety, space and infection-control rules. |
| Outpatient testing | Children under 13 must be accompanied by an adult and are not permitted in diagnostic areas unless they are the patient. | Arrange childcare before outpatient testing when possible. |
Food, Cafés, Vending, Patient Meals and Gift Shop
The Capitol Café
Located in the basement level of the Steen Building. Hours listed: 7-10:30 a.m. and 11 a.m.-7 p.m.
Jazzman’s Café
Located in the Grand Lobby. Hours listed: Monday-Friday 6:30 a.m.-6 p.m., Saturday 10 a.m.-4 p.m.
Vending machines
Available at all times in the Emergency Department waiting areas and near the Steen 1 unit by the orange elevators.
At Your Request meals
Patients may order meals and snacks from 7 a.m. to 7 p.m. by calling 1-877-780-DINE (3463).
Lantern Gift Shop
Located in the Grand Lobby next to Jazzman’s Café. Phone: 609-278-6959 or ext. 6959.
Gift delivery
The gift shop offers free in-room delivery to hospital patients during business hours.
Official Links After You Know the Right Route
Map and Directions
Confirm entrance, department, visitor pass requirement, appointment/test time, parking lot and records/billing documents.
Use ED parking next to the Emergency Department entrance on the hospital side of Brunswick Avenue when appropriate.
Bring accepted ID and return the visitor pass when leaving.
Video and Screenshot Note
Capital Health RMC Action Planner
Choose your task to get a practical next-step checklist.
Call Scripts for Faster Help
Portal script
Hi, I had care at Capital Health Regional Medical Center on [date]. I’m trying to use the correct portal. Was this a Hospital Portal issue or a Doctors Office Portal issue, and what support number should I use?
Records script
Hi, I need records from Capital Health Regional Medical Center for service date [date]. I need [ER note / discharge summary / labs / imaging report]. What authorization form, ID and delivery details do you need?
Radiology CD script
Hi, I need a copy of imaging from RMC for [CT/MRI/X-ray/ultrasound/PET] on [date]. Do I need the report, the CD/images, or both, and what pickup or request steps apply?
Billing script
Hi, I received a Capital Health bill for account [number]. Is this billed by Capital Health or a separate provider, has insurance processed it, and can I ask about itemized charges or financial assistance?
Visitor script
Hi, I want to visit [patient name/unit]. Can you confirm current visiting hours, visitor pass ID requirement, number of visitors allowed, and whether this unit has special restrictions?
Doctor search script
Hi, I need a Capital Health doctor for [condition/specialty]. Can you help me confirm location, insurance, referral requirements, appointment availability and whether I should use the Doctors Office Portal?
Common Mistakes to Avoid
Using the wrong portal
Hospital/ER/testing information belongs under Hospital Portal; provider office visits belong under Doctors Office Portal.
Waiting for the portal in an emergency
Capital Health portal FAQs clearly say portals are not for emergencies. Call 911.
Requesting imaging incorrectly
Radiology CDs/images may use a different route than standard chart records. Use RMC Radiology at 609-394-6069.
Bringing the wrong visitor ID
Social Security cards and credit cards are not accepted as visitor ID for photo visitor passes.
Assuming all bills are covered by the same policy
Financial assistance applies to eligible Capital Health-billed services, not necessarily separately billed providers.
Parking without checking entrance
Lot/entrance choice depends on the hospital area. ED patients have a specific parking area near the ED entrance.
Related Medical-Centers.org Guides
Capital Health Regional Medical Center FAQ
Where is Capital Health Regional Medical Center located?
Capital Health Regional Medical Center is located at 750 Brunswick Avenue, Trenton, NJ 08638.
What is the main phone number for Capital Health Regional Medical Center?
The main phone number is 609-394-6000.
Does Capital Health Regional Medical Center use MyChart?
Many people search for MyChart, but Capital Health’s official portal page uses Capital Health Patient Portals and separates the Hospital Portal from the Doctors Office Portal. Use the official portal page before entering private health information.
Which Capital Health portal should I use after an ER visit?
Use the Hospital Portal for information related to a hospital stay, Emergency Department visit, or testing done at the hospital.
Which Capital Health portal should I use for a doctor office visit?
Use the Doctors Office Portal for Capital Health provider office visits, even if the office is located at a hospital.
Who do I contact for Capital Health Hospital Portal support?
Capital Health lists Hospital Portal support through Health Information Management at 609-303-4085, option 5, Monday through Friday, 8 a.m. to 4:30 p.m. After normal business hours, it lists Cerner Support at 866-550-7304.
When do results appear in the Capital Health Hospital Portal?
Capital Health portal FAQs say some hospital summaries and results may appear after discharge or after results are sent to the ordering physician, and some results may take up to 14 days to display.
How do I request medical records from Capital Health Regional Medical Center?
Use Capital Health’s authorization form and the Health Information Management Department. For RMC, the listed address is 750 Brunswick Avenue, Trenton, NJ 08638; phone 609-394-4460; fax 609-695-5045.
How do I request radiology images from Capital Health Regional Medical Center?
For copies or images of X-ray, ultrasound, CT, PET and MRI reports on CD at RMC, Capital Health lists the Radiology Department phone as 609-394-6069.
What emergency services are available at RMC?
Capital Health describes RMC as having a state-designated comprehensive stroke center, Level II Bristol Myers Squibb Trauma Center, Mercer County emergency mental-health services, and specialized neurologic emergency care.
What number should I call for a mental-health emergency in Mercer County?
Capital Health lists Emergency Mental Health Services at 609-396-HELP (4357). For immediate danger, call 911.
Where should ER patients park at Capital Health RMC?
Capital Health says Emergency Department patients can park immediately adjacent to the Emergency Department entrance on the hospital side of Brunswick Avenue.
What visitor ID is needed at Capital Health RMC?
Visitors need a visitor pass, and patient-room visitors and on-site vendors need a photo pass. Acceptable ID examples include a driver’s license, business card, U.S. passport or green card. Social Security cards and credit cards are not accepted as visitor ID.
How many visitors are generally allowed at the bedside?
Capital Health’s RMC visiting information says generally two visitors are allowed at the bedside at a time, with specialized unit limits and exceptions handled case by case.
Who do I call for Capital Health billing or financial assistance?
Capital Health Patient Accounts can be reached at 609-394-6023 for financial-assistance questions and certain payment help.