Grant Patient Route Center
Use this 2026 guide before you call OhioHealth Grant Medical Center, search for MyChart, find a doctor, request records, check billing, visit a patient, use the emergency department, park downtown, or prepare for a hospital stay.
Grant is OhioHealth’s downtown Columbus adult hospital, known for trauma and surgical care. This page turns the official phone directory and patient pages into fast, task-first steps instead of a long list of links.
What Do You Need from Grant Medical Center?
Grant Medical Center Phone Numbers: Use the Right Line
Grant’s official phone directory is long. This table gives the phone numbers most searchers actually need before calling, driving, requesting records or trying to find a doctor.
| Need | Official phone / route | Use for | Do not use for |
|---|---|---|---|
| Main hospital / operator | 614-566-9000 | General routing, department transfer, patient/visitor direction. | Life-threatening symptoms; call 911. |
| Find a doctor | 614-4-HEALTH (443-2584) | OhioHealth doctor-search help and appointment direction. | ER triage, billing or records release. |
| Medical Records / HIM | 614-566-9320 | Record request questions and Health Information Management routing. | Billing disputes or immediate clinical advice. |
| Emergency Department registration | 614-566-9268 | ER registration questions, not emergency dispatch. | Emergency symptoms; call 911. |
| OhioHealth EMS | 614-566-9111 | EMS-related OhioHealth contact route. | Personal emergency dispatch; call 911. |
| Parking services | 614-566-9368 | Current parking/valet questions, validation help, garage/valet route. | Patient medical updates. |
| Protective Services / security | 614-566-9300 | Safety concerns and 24/7 walk-to-car escort help. | Police/fire/medical emergency; call 911. |
| Patient information | 614-566-9310 | General patient information routing. | Medical advice or billing. |
| Radiology | 614-566-9350 | Radiology department questions and imaging direction. | Formal medical record release unless instructed. |
| Billing | 614-566-5594 or 800-837-2455 | Bill questions, insurance, itemized bill, payment concerns. | Appointment scheduling or medical records. |
Grant Medical Center MyChart: Use OhioHealth MyChart
What MyChart helps with
- Communicate privately with OhioHealth providers and care teams.
- View test results and provider comments when released.
- Request prescription refills for refillable medicines.
- Schedule or review appointments when available.
- Review health history through the OhioHealth app.
- Pay bills and manage some healthcare expenses.
- Request activation online or through the OhioHealth app.
Important portal correction
If you search “Grant Medical Center MyChart,” use the official OhioHealth MyChart login, not a random third-party page. OhioHealth says myOhioHealth is no longer supported for the greater Columbus area and has transitioned to OhioHealth MyChart.
Find Grant Medical Center Doctors and Appointments
Search official doctors
Use OhioHealth’s doctor search or the OhioHealth app to search providers accepting new patients, sort by specialty and distance, read patient reviews and schedule when available.
Call Find a Doctor
Grant’s phone directory lists Physician – Find a Doctor: 614-4-HEALTH (443-2584).
Ask before booking
Confirm specialty, campus, office address, insurance, referral requirement, new-patient availability, MyChart access, records needed and whether hospital-based billing may apply.
Emergency Room, Trauma and When to Call 911
Use 911 / ER now for
- Chest pain, pressure, possible heart attack or serious heart symptoms.
- Stroke signs: face droop, arm weakness, speech trouble or sudden confusion.
- Major injury, severe bleeding, serious burn, head injury or trauma.
- Severe breathing trouble, choking, poisoning or overdose.
- Seizure, severe allergic reaction or sudden severe pain.
- Suicidal crisis, violence risk or danger to self/others.
Grant trauma facts to know
- OhioHealth describes Grant as Ohio’s busiest adult Level I Trauma Center.
- Grant is recognized for trauma care, orthopedics, heart and vascular care, neurosciences, robotic and minimally invasive surgery.
- The phone directory lists Trauma Services at 614-566-9550.
- Emergency Department Registration is listed at 614-566-9268, but call 911 for emergencies.
Medical Records: MyChart, Proxy Access and HIM
| Record need | Best route | Prepare | Common delay |
|---|---|---|---|
| Common visit results | OhioHealth MyChart | MyChart login, patient identity, date of service. | Some records may not appear immediately or may need HIM release. |
| Formal records request | Health Information Management / Medical Records | Patient name, DOB, facility, date range, specific records and recipient. | Missing signature, wrong date range or unclear destination. |
| Grant records questions | Medical Records: 614-566-9320 | Know whether you need labs, discharge summary, operative note, ER note or imaging report. | Calling the wrong department instead of HIM. |
| Proxy access | MyChart proxy authorization | Correct proxy form and patient/legal relationship details. | Trying to change protected account details by phone. |
| Older records | MyChart request forwarded to correct processing team | Exact older date range and mailing destination. | Records before 2016 may take longer and may be mailed. |
| Change phone/email | In-person with photo ID or demographic-change form | Photo ID and supporting documentation if not the patient. | OhioHealth says phone/email changes cannot be done by phone. |
Billing, Costs, Insurance and Financial Help
Billing questions
OhioHealth Customer Call Center: 614-566-5594 or 800-837-2455.
Grant financial counselor
OhioHealth contact page lists Grant Medical Center hospital financial counselors at 614-566-9611.
Cost questions
Cost Hotline / OhioHealth Priceline: 614-566-8707. Financial Assistance: 614-566-1505.
Before paying a confusing bill, check this
- Is the bill from the hospital, doctor group, lab, imaging, anesthesia, ambulance, surgery center or another provider?
- Has insurance processed the claim and sent an Explanation of Benefits?
- Do you need an itemized statement?
- Was there an estimate or prior authorization?
- Could financial assistance, a payment plan or surprise-billing protection apply?
- Does MyChart show the same balance as the paper bill?
Parking, Valet and Downtown Arrival Tips
| Parking route | Official detail | Best use | Watch out |
|---|---|---|---|
| Main Hospital valet | 111 South Grant Avenue; official page lists Monday-Friday, 24/7 | Helpful for patients and visitors who need the main entrance. | Call 614-566-9368 for current hours and changes. |
| Bone and Joint Center valet | 323 East Town Street; Monday-Friday, 5 AM-4 PM | Bone/joint appointments and related visits. | Do not use wrong valet for a different building without checking. |
| Wilkins Professional Building valet | 285 E State Street; Monday-Friday, 7:30 AM-4 PM | Professional building appointments. | Confirm provider suite before driving. |
| Grant Cancer Center valet | 303 East Town Street; Monday-Friday, 7:30 AM-4 PM | Cancer center visits. | Use current valet/parking instructions for treatment days. |
| Garages | Garages open 24/7 and are free for patients/visitors with validation. | Good for longer visits or when valet is not ideal. | Parking is $10 without validation; take your ticket inside. |
| Security escort | Protective Services: 614-566-9300 | Walk-to-car escort 24/7. | Use 911 for active threats or emergencies. |
Visitor Rules, ID Check and Patient Safety
Visitor ID rule
OhioHealth visitor guidance says visitors to Grant Medical Center are required to provide a government-issued ID and have their photo taken to visit.
General visitation
General visitation is listed as 8 AM to 8 PM daily, with unit-specific exceptions and clinical discretion.
Tobacco-free campus
Smoking, tobacco and e-cigarette use are not permitted inside or outside OhioHealth property.
Designated visitors
Inpatients may have a designated patient advocate and one additional designated visitor, with details managed with the nursing team.
ED visitors
Emergency department patients may have up to two adult visitors at bedside depending on the situation.
Masks
Masks are optional in most OhioHealth areas but may still be required for isolation or recommended for respiratory symptoms.
Care Team and Services: What Users Should Know
Grant care team may include
- Hospitalists who manage inpatient care.
- Specialists and subspecialists.
- Residents in training programs.
- Nurses and advanced practice providers.
- Rehabilitation, respiratory, lab, social service and environmental services teams.
Specialized services listed by OhioHealth
- Blood conservation.
- Hyperbaric therapy.
- Interventional radiology.
- Limb reconstruction and preservation.
- Emergency Medical Services.
- Palliative care, pastoral care and respiratory/pulmonary care.
Hospital Stay Prep: Food, Chapel, Security and Questions to Ask
Meals and nutrition
Grant’s directory lists Nutrition Services at 614-566-9700. Ask the nurse if diet restrictions, meal timing or family food rules apply.
Pastoral care
Pastoral Care is listed at 614-566-9610; the Grant patient page says the chapel is on the first floor near the main lobby.
Housekeeping
For housekeeping/environmental services questions during a stay, Grant patient information lists 614-566-9131.
Ask before discharge
- What diagnosis and test results should I understand before leaving?
- Which medications are new, stopped, changed or continued?
- What symptoms mean call 911 or return to the ER?
- Who is my follow-up doctor, and when should I schedule?
- Are activity, driving, lifting, diet or wound-care restrictions written down?
- Can I see the discharge summary and results in MyChart?
- Do I need work notes, school notes, records or imaging copies?
Official Links After You Know Your Route
Map and Directions
Confirm department, building, entrance, garage/valet, appointment time, ID, insurance and visitor rule.
Use MyChart/app and provider instructions for pre-registration, test prep, medications and arrival time.
Do not drive yourself if unsafe. Call 911 for severe or life-threatening symptoms.
Video Decision for This Page
No current, clearly official Grant-specific video was reliable enough to embed with verified VideoObject details. For this article, the map, phone directory, MyChart route, records checklist and parking guidance are more helpful than an unrelated video. Add a video later only if OhioHealth publishes a specific Grant visitor, MyChart, parking or ER video with verifiable details.
Grant Medical Center Action Planner
Choose your task to get a practical next-step checklist.
Call Scripts That Get Faster Answers
MyChart
Hi, I’m trying to use OhioHealth MyChart for Grant Medical Center. My issue is [login / activation / missing result / refill / appointment / bill]. What is the correct support step?Doctor search
Hi, I need an OhioHealth doctor connected with Grant for [specialty/condition]. Can you confirm who accepts new patients, insurance requirements, appointment location and whether scheduling is available online?Medical records
Hi, I need records from OhioHealth Grant Medical Center for service date [date]. I need [ER note / discharge summary / labs / imaging report / operative note]. Should I use MyChart or Health Information Management?Billing
Hi, I received a bill for account [number]. Is this a hospital, physician, lab, imaging, anesthesia or other provider bill, and can I request an itemized statement or financial-assistance review?Parking
Hi, I’m coming to Grant for [department/building]. Which garage or valet should I use today, where do I validate parking, and are there any current valet-hour changes?Visitor
Hi, I want to visit a patient at Grant. Can you confirm the room/unit, visitor hours, ID/photo requirements, number of visitors allowed and best entrance or parking route?Grant Medical Center FAQ
Where is Grant Medical Center located?
OhioHealth Grant Medical Center is located at 111 South Grant, Columbus, OH 43215.
What is Grant Medical Center’s main phone number?
The main hospital/operator phone number is 614-566-9000.
Does Grant Medical Center use MyChart?
Yes. Grant Medical Center uses OhioHealth MyChart for secure patient access to messages, test results, refills, appointments and bill-related tasks.
What happened to myOhioHealth?
OhioHealth says myOhioHealth is no longer supported for the greater Columbus area and has transitioned to OhioHealth MyChart.
What can I do in OhioHealth MyChart?
You can communicate with providers, view test results, request refills, manage appointments, review health history and pay bills when available.
Who do I call for MyChart or app help?
OhioHealth lists digital support at DigitalSupport@OhioHealth.com or 614-533-6924.
How do I find doctors at Grant Medical Center?
Use OhioHealth’s official Find a Doctor tools or call Physician – Find a Doctor at 614-4-HEALTH (443-2584).
What is the Medical Records phone number at Grant?
Grant’s official phone directory lists Medical Records / Health Information Management at 614-566-9320.
What is the Emergency Department Registration phone number?
Grant’s phone directory lists Emergency Department Registration at 614-566-9268. For life-threatening symptoms, call 911 instead.
Is Grant Medical Center a trauma center?
OhioHealth describes Grant Medical Center as Ohio’s busiest adult Level I Trauma Center and recognizes it for trauma care, orthopedics, heart and vascular care, neurosciences and surgical services.
Who do I call for billing questions?
Call the OhioHealth Customer Call Center at 614-566-5594 or 800-837-2455. For Grant financial counseling, OhioHealth lists 614-566-9611.
Is parking free at Grant Medical Center?
OhioHealth says Grant offers free valet and garage parking for patients and visitors. Garage parking must be validated; without validation, parking is listed as $10.
What is the parking services phone number?
Grant’s official directory lists Parking Services at 614-566-9368.
What should visitors bring?
Visitors should bring a government-issued ID. OhioHealth visitor guidance says Grant visitors are required to provide ID and have their photo taken to visit.
Is this the official OhioHealth website?
No. This is an independent patient-navigation guide. Always verify current MyChart, doctor, billing, records, emergency, parking, visitor and appointment details with OhioHealth before acting.