Alta Bates Summit Campus Switchboard
Use this guide before you search “Alta Bates Summit MyChart,” call the wrong campus, drive to Berkeley instead of Oakland, request records, pay a bill, find a doctor, or look for emergency care.
Fast portal answer: Sutter uses My Health Online. The login page may mention MyChart because Epic powers the portal, but patients should start from Sutter’s official My Health Online page.
Choose the right Alta Bates Summit campus
| Campus / service | Official address / phone | Use it for | Before you go |
|---|---|---|---|
| Alta Bates Campus | 2450 Ashby Avenue, Berkeley, CA 94705 510-204-4444 | Berkeley hospital campus, patient calls, women’s and emergency-related campus services. | Confirm the exact department, building entrance and appointment location. |
| Alta Bates Campus Emergency Department | 2450 Ashby Avenue, Berkeley, CA 94705 510-204-1303 | Emergency care; Sutter lists this ER as open 24 hours. | Call 911 for life-threatening symptoms or if unsafe to drive. |
| Summit Campus | 350 Hawthorne Avenue, Oakland, CA 94609 510-655-4000 | Oakland Summit campus and patient calls. | Do not assume a Berkeley appointment is at Summit, or vice versa. |
| Herrick Campus | 2001 Dwight Way, Berkeley, CA 94704 510-204-4444 | Herrick campus routing and patient calls. | Confirm if your visit is at Herrick or Alta Bates Campus on Ashby. |
| Shuttle route | Shuttle questions: 510-655-4000, ext. 2126 | Patient/visitor shuttle help between listed Sutter East Bay points. | Verify current pickup points and timing before relying on shuttle. |
Phone directory: call the right desk
General Sutter help
For broad appointment, billing, portal and location help, Sutter lists 800-4SUTTER.
Berkeley campus
Alta Bates and Herrick campus patient/general calls commonly route through 510-204-4444.
Oakland campus
Summit Campus patient/general calls commonly route through 510-655-4000.
MyChart or My Health Online?
Use this official route
Open My Health Online
Start at Sutter’s official My Health Online page.
Sign in or enroll
Use official Sutter prompts for login, enrollment, app access and help center support.
Use portal for routine tasks
Sutter says the portal can help with appointments, messages, test results and more.
Do not use it for emergencies
For urgent or dangerous symptoms, call 911 or use emergency care.
Why “MyChart” appears
Sutter’s patient portal is branded My Health Online. The official login page may show that MyChart is licensed from Epic, so searchers may type “MyChart.” The practical answer is: start with Sutter’s My Health Online, then use app/login help from Sutter.
Find Alta Bates Summit doctors
Use official provider search
Open Sutter’s Find a Doctor page and search by specialty, city, condition or provider name.
Filter by location
Check whether the provider is connected to Alta Bates Campus, Summit Campus, an outpatient clinic or a different Sutter location.
Ask before booking
Confirm insurance, accepting-new-patient status, referral need, video visit option, campus, parking and check-in point.
Hours: what is actually open?
| Need | What official pages indicate | Best action |
|---|---|---|
| Emergency care | Alta Bates Campus Emergency Department is listed as Open 24 Hours. | Use ER for emergency-level symptoms; call 911 if unsafe to drive. |
| General hospital / patient calls | Campus pages list general information and patient-call phone numbers. | Call the campus line and ask for the exact unit/department. |
| Doctor appointments | Office hours vary by doctor, clinic and specialty. | Use Find a Doctor or call the provider office directly. |
| Portal support | My Health Online help and 800-4SUTTER are the safest support routes. | Use Sutter portal help, not random login-support pages. |
| Billing help | Sutter billing pages route patients to 800-4SUTTER and online help. | Have account number, insurance EOB and date of service ready. |
Emergency care: when to use Alta Bates ER
Use ER / 911
Chest pain, stroke signs, severe breathing trouble, severe bleeding, major injury, poisoning, overdose, seizure or sudden confusion.
ER department line
Sutter lists Alta Bates Campus Emergency Department phone as 510-204-1303.
Go to correct address
The ER listing uses 2450 Ashby Avenue, Berkeley, CA 94705.
Medical records: portal first, formal request second
Micro steps
Check My Health Online
Some results, visit information and messages may already be available in the portal.
Name the record type
Ask for discharge summary, ER note, labs, imaging report, operative note, medication list or visit note.
Use Sutter records request
Open the official Request Medical Records page.
Prepare photo ID
Sutter says its online medical record request form may require uploading a copy of photo ID.
Have ready
- Patient full name and date of birth.
- Campus or department where care happened.
- Date of service or date range.
- Specific record type needed.
- Where the record should be sent.
- Photo ID or authorization if required.
Billing help before you pay
Start with 800-4SUTTER
Sutter billing pages route billing, claims, financial-assistance and accepted-plan questions to 800-4SUTTER.
Ask what bill it is
Hospital, doctor, lab, imaging, anesthesia or separate provider bill may arrive separately.
Ask for options
Ask about itemized statements, insurance processing, payment plans and financial assistance.
Shuttle, parking and campus movement
Free shuttle note
Sutter campus pages mention free shuttle services for patients and visitors, with shuttle questions directed to 510-655-4000, ext. 2126.
Parking tip
Parking and entrances can differ by Berkeley/Oakland campus and department. Ask the appointment office: “Which campus, garage, entrance and floor should I use?”
Official links used in this guide
Map: Alta Bates Campus, Berkeley
Alta Bates Summit Medical Center FAQ
Where is Alta Bates Summit Medical Center located?
Alta Bates Summit Medical Center has multiple Sutter Health campuses in the East Bay. The Alta Bates Campus is at 2450 Ashby Avenue, Berkeley, CA 94705; Summit Campus is in Oakland; and Herrick Campus is in Berkeley.
What is the phone number for Alta Bates Campus?
Sutter’s Alta Bates Campus page lists general information and patient calls at 510-204-4444.
What is the phone number for Summit Campus?
Sutter’s Summit Campus page lists general information and patient calls at 510-655-4000.
Does Alta Bates Summit Medical Center use MyChart?
Sutter’s patient portal is called My Health Online. The login page may mention MyChart because Epic powers the portal, but patients should start with Sutter’s official My Health Online page.
What can I do in My Health Online?
Sutter says My Health Online helps patients make appointments, message doctors, view test results and manage care through the digital portal and app.
How do I find doctors at Alta Bates Summit?
Use Sutter’s official Find a Doctor page and filter by specialty, location, provider name or care need. Always confirm the exact campus or clinic before driving.
Is the Alta Bates Emergency Department open 24 hours?
Sutter lists the Alta Bates Campus Emergency Department at 2450 Ashby Avenue, Berkeley, CA 94705, as open 24 hours.
What is the Alta Bates Campus Emergency Department phone number?
Sutter lists the Alta Bates Campus Emergency Department phone number as 510-204-1303. For life-threatening symptoms, call 911.
How do I request medical records from Sutter?
Use Sutter’s official Request Medical Records page. Sutter says its online request form can be used to submit requests more quickly and may require uploading a copy of photo ID.
Who do I call for Sutter billing questions?
Sutter billing pages direct patients to 800-4SUTTER for billing, claims, financial assistance and accepted-plan questions.
Does Alta Bates Summit have shuttle service?
Sutter campus pages mention free shuttle services for patients and visitors and list shuttle questions at 510-655-4000, extension 2126.
Is this the official Alta Bates Summit website?
No. This is an independent patient-navigation guide. Always verify current portal, doctor, ER, campus, records, billing, shuttle, parking and appointment details with Sutter Health.