Orange Coast Patient Route Finder
Use this 2026 guide before you call Orange Coast Medical Center, search myChart, find a doctor, request medical records, pay a bill, visit a patient, use the Emergency Department, or navigate the Brookhurst/Talbert campus buildings.
Portal answer: Orange Coast Medical Center uses MemorialCare myChart and the MemorialCare app. Use the official MemorialCare login before entering medical, billing, insurance or identity details.
Choose the Right Orange Coast Medical Center Route
The biggest user problem is not information shortage. It is choosing the right action: portal, doctor, ER, records, billing, campus building, visitor entrance or childbirth route.
Important: Brookhurst Address vs Talbert Emergency/Childbirth Buildings
Main location page
MemorialCare’s Orange Coast location page lists 18111 Brookhurst Street as the hospital location. This is useful for the campus and Patient Care Pavilion area.
Emergency Department
The official phone directory lists the Emergency Department at 9920 Talbert Avenue with phone 714-378-7549.
Childbirth Center
The campus map places the Center for Childbirth/Labor & Delivery/NICU in the 9920 Building on Talbert Avenue.
Orange Coast Medical Center Phone Numbers: Call the Correct Line
| Need | Phone / route | Use for | Better question to ask |
|---|---|---|---|
| Main hospital | 714-378-7000 | General routing, hospital information and department transfer. | “Can you connect me to [department/unit]?” |
| MemorialCare 24/7 help | 877-696-3622 | Finding care, app help, myChart help, scheduling direction and Ask a Nurse route. | “What is the correct care option for this need?” |
| Emergency Department | 714-378-7549 | ED department routing questions at 9920 Talbert Avenue. | “Is this the right arrival route for my situation?” |
| Patient Financial Services | 877-323-0043 | Medical center billing questions for Orange Coast. | “Is this hospital, lab, ER physician, radiology or anesthesia billing?” |
| Medical Records / HIM | 657-241-7001 | MemorialCare Health System hospital records questions. | “Which form and record type should I request?” |
| Medical Records fax | 657-276-4774 | Faxing signed authorization and ID copy when appropriate. | “Can you confirm this fax route for my request?” |
| Imaging Center | 714-378-7572 | MemorialCare Imaging Center at the Patient Care Pavilion. | “Do I need images, report, or both?” |
| Laboratory Services | 714-378-7800 | Lab services at Orange Coast Medical Center. | “Do I need an appointment or order?” |
| Heart & Vascular Institute | 714-378-7210 | Cardiac services at the main hospital/Talbert building. | “Which entrance and suite should I use?” |
| Breast Center | 714-378-7955 | Breast Center appointments and questions. | “Which Fountain Valley location is my appointment at?” |
| Rehabilitation Services | 714-378-5095 | Outpatient rehab at Patient Care Pavilion, Suite 2400. | “What paperwork and referral do I need?” |
| Spine Health Center | 714-861-4830 | Spine Health Center at Health & Wellness Pavilion. | “Is this Brookhurst 18035 or another building?” |
Orange Coast MyChart and MemorialCare App
Use myChart for
- Viewing medical records and test results when available.
- Communicating with your provider or care team for non-urgent matters.
- Managing, scheduling or canceling appointments when supported.
- Prescription refill requests when available.
- Reviewing referrals and health history.
- eCheck-in, paperless billing and online bill payment.
- Proxy access for children, teens or adults when authorization rules allow it.
MemorialCare app vs myChart app
MemorialCare says the MemorialCare app and myChart app both give secure access to patient portal and medical-record information. The MemorialCare app is built on the myChart platform and can use an existing MemorialCare myChart username and password.
- myChart help desk: 877-696-3622.
- Sign-up steps: enter personal information, verify identity, choose username/password.
- Do not use myChart for urgent medical matters; call the office for urgent issues or 911 for emergencies.
- For proxy access over age 12, the patient may need to send an invitation or use authorization rules.
Find Orange Coast Doctors and Appointments
Search official providers
Use MemorialCare’s official Find a Provider page. It supports search by provider name, accepting-new-patients filter, online scheduling, ZIP code, specialty, service, condition, diagnostic, treatment, hospital, medical group, language and gender preference.
Call for care direction
MemorialCare’s general care/help line is 877-696-3622. Use it when you are not sure whether to use a provider search, urgent care, app scheduling or a department phone.
Confirm before booking
Ask about insurance, referral, prior authorization, new-patient status, exact building, entrance, suite, records needed and whether the doctor uses myChart, MemorialCare app or another portal.
Emergency Care, ED Address and OB-ED
Call 911 / use ER for
- Chest pain, pressure, shortness of breath or possible heart attack.
- Stroke signs: face drooping, arm weakness, speech trouble, sudden confusion.
- Severe breathing trouble, poisoning, overdose, seizure, major bleeding or serious injury.
- Severe allergic reaction, fainting, sudden severe headache or rapidly worsening symptoms.
- Pregnancy-related urgent concerns such as severe abdominal pain, heavy bleeding, high-risk symptoms or urgent OB evaluation.
Orange Coast ER details
- Emergency Department address listed in the phone directory: 9920 Talbert Avenue, Fountain Valley.
- Emergency Department phone: 714-378-7549.
- Emergency Department lobby is also the after-hours visitor entry route.
- OB-ED is listed as open 24/7 for pregnant women with obstetrical concerns.
- OB patients with certain symptoms may be transferred to a labor and delivery area instead of staying in the general ED.
Medical Records: myChart First, Formal Request When Needed
| Record need | Best route | What to prepare | Timing / warning |
|---|---|---|---|
| Common records/results | myChart first | myChart login or MemorialCare app access. | Fastest route for many available records. |
| Formal hospital records request | Authorization to Use and Disclose Protected Health Information | Name, address, phone, DOB, last 4 digits of SSN, dates and record type. | Ask for specific records instead of “everything” if you need faster clarity. |
| Send to yourself or another recipient | Complete Section 3 carefully | Recipient name/address or fax number, plus valid photo ID with signature. | Records pickup is by appointment only. |
| Signature validity | Section 4 authorization period | Initials/signature/date/time. | If no specific date is listed, authorization is valid for 90 days from signature date. |
| Paper copy cost | Medical Records Department | Ask before requesting a large paper chart. | MemorialCare lists $0.25 per page for paper copies and $5 for CD placement. |
| Hospital medical records department | Phone 657-241-7001; fax 657-276-4774 | Signed form, valid photo ID, clear request type. | Phone hours listed: 8 AM-4 PM, Monday-Friday, excluding holidays. |
| Campus pickup/location clue | Mariposa Building, 18225 Brookhurst St, Suite 7 | Call before going. | Campus map lists Medical Records there, Monday-Friday 8 AM-4 PM. |
| Medical Group records | 714-665-1647; fax 714-665-4681 | Use only if your request is for MemorialCare Medical Group, not hospital records. | Hospital and clinic records may be handled differently. |
Billing, Payments, Estimates and Financial Help
Billing phone
Patient Financial Services lists Orange Coast Medical Center at 877-323-0043. Business office hours are listed as Monday-Friday, 9:00 AM-4:00 PM.
Cost estimate
Orange Coast’s location page links to an out-of-pocket cost estimator so patients can estimate possible responsibility before services.
Separate bills
MemorialCare warns that ancillary physicians may bill separately. Near Fountain Valley, billing names may include emergency physicians, anesthesia, radiology and other groups.
Before paying a confusing bill, check this
- Is it a hospital facility bill, physician bill, emergency physician bill, anesthesia bill, radiology bill, pathology bill or lab bill?
- Has insurance processed the claim and sent an Explanation of Benefits?
- Do you need an itemized statement or a coding/billing review?
- Are you eligible for charity care, financial assistance, Medi-Cal, Medicare, Covered California or another support route?
- Does the estimate exclude complications, additional tests, provider fees or non-hospital services?
- Are you paying through official MemorialCare/myChart channels rather than a lookalike payment link?
Visitor Rules: What to Check Before You Arrive
| Visitor situation | Official guidance to know | Best action |
|---|---|---|
| General entry | Visitors may enter through Patient Care Pavilion, Center for Childbirth or ED lobbies from 0600-2000. | Use the lobby that matches the patient’s unit or appointment. |
| After-hours entry | After-hour visitors enter through the ED Lobby only. | Call the unit before arriving late. |
| Room visitors | Only two visitors per patient are allowed in the room at one time. | Coordinate family rotation before arriving. |
| Recovery area | Only one visitor is allowed at a time in patient recovery. | Cell phones are not allowed in patient recovery; use waiting room. |
| Surgery waiting room | No food or drink is allowed out of respect for surgical patients. | Eat before arrival or use cafeteria/cafe areas as appropriate. |
| Legal forms | Bring completed/notarized Advance Directives, Power of Attorney or Living Will if applicable. | If no legal document is available, a surrogate decision-maker may be assigned before surgery. |
| Latex balloons | Latex balloons are not permitted at the medical center. | Choose non-latex gifts or ask the unit first. |
| Minor visitors | Minors, including siblings, must be 12 years and above to visit. | Confirm unit-specific exceptions before bringing a child. |
| Restricted visitation | Visitation may be limited for behavior, policy violation, infection control, privacy, clinical care or excessive visitors. | Respect staff instructions and patient privacy. |
Campus Building and Entrance Guide
| Building / area | What official campus map lists | Practical use |
|---|---|---|
| 9920 Building, Talbert Avenue | Main Hospital, cafeteria, medical units, surgery, CCU, oncology, GI Lab, cardiovascular center, ED, childbirth, L&D, NICU. | Use for emergency, childbirth, many inpatient and main hospital tasks. |
| 18111 Building, Patient Care Pavilion | Admitting/Registration, Imaging Center, outpatient cardiology, rehab, outpatient lab, PCP Café, cancer services, radiation oncology and physician offices. | Common route for scheduled outpatient, imaging, registration and specialty services. |
| 18035 Building, Health & Wellness Pavilion | Spine Health Center, Heart & Vascular Institute, Coast Resource Center, conference rooms and physician specialist offices. | Confirm suite before going because Brookhurst has multiple buildings. |
| 18225 Building, Mariposa Center | Medical Records, Suite 7; The Good Life Fitness Classroom; physician offices. | Call before going to Medical Records; listed hours are Monday-Friday 8 AM-4 PM. |
| 9900 Building, Talbert Avenue | MemorialCare Breast Center, Conference Room 1A, physician offices. | Use exact suite/appointment instructions for breast center and office visits. |
| After 8:30 PM | Campus map note says all patients and visitors must enter through Childbirth Center Lobby or Emergency Department Lobby. | Use after-hours entrance instructions, not general daytime routing. |
Food, Gift Shop, Interpreter, Spiritual Care and Transportation
Food and cafe
Orange Coast lists cafeteria, Dining Café and PCP Café areas. Use the campus map or ask the lobby desk for the closest open option.
Gifts at the Coast
The gift shop features jewelry, accessories, home décor, chocolates, snacks, drinks, balloon arrangements, books, cards, plush animals and baby items. Avoid latex balloons.
Interpreting service
Orange Coast lists Interpreting Service as an amenity. Ask staff before or during the visit if language help is needed.
Spiritual care
Spiritual Care is listed as an available resource at Orange Coast Medical Center.
GetWell Network
Patient room TV may provide hospital information, patient-support requests, on-demand health education videos and entertainment.
Transportation
Orange Coast lists taxi and ride options, but for a medical emergency, the hospital says to always call 911 for ambulance transport.
Official Links After You Know the Right Route
Map and Directions
Use your appointment instructions because imaging, lab, rehab, cancer, spine, breast and childbirth services may be in different buildings.
Use Patient Care Pavilion, Center for Childbirth or ED lobbies from 0600-2000. After hours, use ED Lobby.
Call 911 when symptoms are severe. The ED is listed at 9920 Talbert Avenue.
Orange Coast Patient Action Planner
Choose your task to get a practical next-step checklist.
Call Scripts for Faster Help
myChart
Hi, I’m trying to access my Orange Coast Medical Center information through MemorialCare myChart. My issue is [login / activation / missing result / proxy / bill pay]. What is the correct support step?Doctor search
Hi, I need help finding an Orange Coast-affiliated doctor for [condition/specialty]. Can you confirm accepting-new-patient status, insurance, referral needs, language preference and exact office location?Medical records
Hi, I need Orange Coast records from [date/date range]. I need [discharge summary / ER note / operative report / imaging report / full chart]. Should I use myChart or the authorization form?Billing
Hi, I received a bill for account [number]. Is this a hospital bill or a separate provider bill? Has insurance processed it, and can I request itemization, estimate review or financial help?Visitor
Hi, I want to visit [patient/unit]. Can you confirm current visitor limit, lobby entrance, after-hours entry, age rule, recovery restrictions and whether flowers or food are allowed?Campus/building
Hi, my appointment is for [service] at [time]. Should I go to 18111 Brookhurst, 9920 Talbert, 18225 Brookhurst, 18035 Brookhurst, or another building?Orange Coast Medical Center FAQ
Where is Orange Coast Medical Center located?
MemorialCare’s official Orange Coast Medical Center location page lists 18111 Brookhurst Street, Fountain Valley, CA 92708.
What is Orange Coast Medical Center’s main phone number?
The main phone number listed for Orange Coast Medical Center is 714-378-7000.
Does Orange Coast Medical Center use MyChart?
Yes. MemorialCare uses myChart and the MemorialCare app for supported patient portal tasks. Patients can access myChart from the official MemorialCare website or MemorialCare app.
Who do I call for MemorialCare myChart help?
The MemorialCare myChart help number listed in official signup guidance is 877-696-3622.
What can I do in myChart?
MemorialCare says myChart can help patients manage appointments, communicate with the care team, refill prescriptions, check lab or test results, view referrals, review health history, use eCheck-in, sign up for paperless billing and pay bills online when available.
Is the MemorialCare app replacing the myChart app?
No. MemorialCare says the myChart app will remain available. The MemorialCare app is built on the same myChart platform and can use an existing MemorialCare myChart username and password.
How do I find doctors at Orange Coast Medical Center?
Use MemorialCare’s official Find a Provider page and filter by Orange Coast Medical Center, specialty, condition, ZIP code, provider attributes, language and online scheduling availability.
What is the Orange Coast Medical Center Emergency Department phone number?
The official MemorialCare phone directory lists the Orange Coast Emergency Department at 714-378-7549.
Where is the Orange Coast Emergency Department?
The MemorialCare phone directory lists the Emergency Department at 9920 Talbert Avenue, Fountain Valley. Use 911 for life-threatening emergencies.
Does Orange Coast Medical Center have an OB Emergency Department?
Yes. Orange Coast’s official location page says the Obstetrical Emergency Department is open 24/7 for pregnant women with obstetrical concerns.
How do I request medical records from Orange Coast Medical Center?
Start with MemorialCare myChart for available records. For formal hospital records, use the Authorization to Use and Disclose Protected Health Information form and submit it with valid photo ID through the appropriate MemorialCare Medical Records process.
What is the MemorialCare hospital medical records phone number?
The MemorialCare Health System medical records department lists phone 657-241-7001, fax 657-276-4774 and phone hours 8:00 AM to 4:00 PM, Monday through Friday, excluding holidays.
How much do paper medical records cost?
MemorialCare’s medical records guidance lists a fee of $0.25 per page for paper copies and $5.00 if information is placed on a CD.
Who do I call for Orange Coast Medical Center billing?
Patient Financial Services lists Orange Coast Medical Center at 877-323-0043. Business office hours are listed as Monday through Friday, 9:00 AM to 4:00 PM.
What are general visitor rules at Orange Coast Medical Center?
Visitors may enter through the Patient Care Pavilion, Center for Childbirth or Emergency Department lobbies from 0600 to 2000. After-hour visitors enter through the ED Lobby only. Only two visitors per patient are allowed in the room at one time.
Can minors visit patients at Orange Coast Medical Center?
The official visitor guidance says minors, including siblings, must be 12 years and above to visit.
Can I bring latex balloons to Orange Coast Medical Center?
No. Orange Coast visitor guidance says latex balloons are not permitted at the medical center.
Is this page the official Orange Coast Medical Center website?
No. This is an independent patient-navigation guide. Always verify current portal, doctor, ER, records, billing, visitor, parking and appointment details with Orange Coast Medical Center or MemorialCare.