OSF Saint Francis Patient Navigator
Use this 2026 guide before you call OSF Saint Francis Medical Center, search doctors, log in to OSF MyChart, request medical records, ask about billing, plan a visit, find the right parking deck, or decide between ER, PromptCare and OSF OnCall Urgent Care.
This page is built for quick actions: phone numbers, routes, maps, parking, patient-room help, dining, assistive services, records, cost questions, and call scripts in one place.
What Do You Need from OSF Saint Francis?
Official-Source Check: What This Guide Adds
Instead of sending users to a long list of official pages, this guide turns those official details into decisions: which number to call, which portal to use, where to park, what to ask, and when not to wait.
Confirmed basics
- Main hospital address and phone.
- MyChart help line.
- Billing, price estimate and patient relations numbers.
- Parking decks, valet hours and after-hours escort route.
High-value patient routes
- MyChart vs phone vs medical records.
- ER vs PromptCare vs OnCall Urgent Care.
- Room number and campus zone navigation.
- Dining, gift shop, assistive services and free Wi-Fi.
Verify live before acting
Clinic hours, provider availability, visitor rules, specialty access, department hours, insurance coverage and construction/parking instructions can change. Use the official links after choosing your route.
Phone Numbers, Hours and Best Contact Route
| Need | Use this route | Best for | Do not use for |
|---|---|---|---|
| Main hospital | (309) 655-2000 | General hospital routing and switchboard help. | Emergency symptoms or detailed billing issues. |
| General service / patient referral | (309) 655-2323 | Patient room information, general service line and provider/referral direction. | Specific medical advice about symptoms. |
| OSF MyChart help | (855) 673-4325 | 24/7 help line for OSF MyChart questions. | Emergency care or hospital bill disputes. |
| Patient Relations | (309) 655-2222 | Feedback, patient-experience concerns and service issues. | Private complaints on behalf of someone else without proper authorization. |
| Billing/Insurance | (800) 421-5700 | Hospital billing, insurance and payment questions. | Medical-record release or symptom questions. |
| Price estimate | (309) 624-9949 | Pricing request before scheduled care. | Emergency care decisions or guarantee of final bill. |
| Poison exposure | (800) 222-1222 | Poison Control guidance. | Do not delay 911 if the person is unconscious, not breathing or severely ill. |
| After-hours valet/escort | (309) 655-2131 | Vehicle pickup after valet hours or escort to vehicle after hours. | Clinical questions or appointment scheduling. |
OSF Saint Francis MyChart: Login, Help and Records
What OSF MyChart helps with
- Communicate with your doctor.
- Access test results and provider comments.
- Request prescription refills.
- Manage appointments and view past/upcoming visits.
- Find urgent care near you and check estimated wait times.
- View medical records or request copies of records.
- Use Sharing Hub or proxy access for family access when allowed.
Use the correct MyChart
Use OSF MyChart or the official OSF Saint Francis page link, not a random “Saint Francis MyChart” result. Several unrelated health systems use similar names.
Doctors, Referrals and New-Patient Search
Search providers
Use OSF’s Find a Provider tool to search by name, specialty, condition, city, ZIP, radius, gender, language, office, accepting-new-patients and online-scheduling filters.
Referral line
The OSF Saint Francis contact page lists the General Service Line and Patient Referral Line as (309) 655-2323.
Before choosing a doctor
Confirm insurance, referral requirement, new-patient status, office location, hospital privileges, MyChart access, records needed and whether the visit is clinic, hospital, virtual or urgent care.
Emergency Department vs PromptCare vs OSF OnCall
OSF Saint Francis is a Level 1 Adult and Pediatric Trauma Center with a 72-bed adult and pediatric Emergency Department. Use ER/911 for severe or life-threatening symptoms; use urgent care options for non-life-threatening needs.
Use ER / 911 now for
- Chest pain, possible heart attack or severe shortness of breath.
- Stroke signs: face droop, arm weakness, speech trouble, sudden severe headache.
- Major trauma, severe bleeding, poisoning, overdose or severe allergic reaction.
- Seizure, serious burns, major broken bone, loss of consciousness or rapidly worsening symptoms.
- Suicidal crisis, violent behavior or danger to self/others.
Usually not ER-first
- Routine refill request.
- Old medical record copy.
- Hospital billing question.
- Portal password issue.
- Mild sore throat, minor rash or sprain if urgent care is appropriate.
- Routine follow-up appointment request.
Medical Records: MyChart First, Formal Request When Needed
| Record need | Best route | Prepare this | Important detail |
|---|---|---|---|
| Common records you can view | OSF MyChart | MyChart login and identity details. | OSF says MyChart can be used to view records or request copies. |
| Full hospital record copy | OSF medical record request instructions | Patient identity, visit dates, facility and record type. | Fastest route is usually MyChart or official online forms. |
| Doctor office visit records | Call that OSF Medical Group or ambulatory office directly | Office name, visit date and provider name. | OSF says medical group/urgent care requests need that office route. |
| Family access | Sharing Hub or proxy access in OSF MyChart | Patient permission and correct relationship/proxy workflow. | Do not share passwords; use formal family access. |
| Records for ongoing care | Request sent to provider | Receiving provider details and specific records needed. | Records sent to a patient or provider for continuing care are free of charge. |
| Attorney or third-party request | Third-party authorization form | Authorization and requested scope. | Third-party/non-continuing-care requests may be billed to the requestor. |
Billing, Insurance, Payment Plans and Price Estimates
Billing phone
OSF Saint Francis lists Billing/Insurance as (800) 421-5700.
Price line
For a price estimate, OSF Saint Francis lists (309) 624-9949.
Financial help
OSF billing resources include financial assistance, payment options, insurance accepted, payment plans, surprise billing and price transparency.
Before paying a large OSF bill, check these
- Is it a hospital facility bill, doctor bill, lab bill, imaging bill, anesthesia bill or another separate provider bill?
- Has insurance fully processed the claim and sent an Explanation of Benefits?
- Did your online payment post? OSF says to allow up to 48 hours for payments to reflect on the account.
- Do you need an itemized statement before paying or disputing?
- Could financial assistance, a payment plan or price estimate help before scheduled care?
- Does your estimate exclude complications, extra tests, specialist bills or non-OSF provider charges?
Parking, Valet, Escorts and Finding a Room
Parking and valet
- Parking is free for visitors and patients.
- Parking Deck A: use for OSF Saint Francis Medical Center, Jump Trading Simulation & Education Center and OSF Children’s Hospital of Illinois.
- Parking Deck B: use for OSF HealthCare Cancer Institute.
- Parking Deck C: use for Entrance 2A, Hillcrest Medical Plaza and College of Nursing.
- Valet is free for patients and visitors at the main entrance, first floor of North Parking Deck and back entrance of Forest Park Building.
- After-hours vehicle pickup or escort: call campus security at (309) 655-2131.
Room and zone navigation
- OSF Saint Francis is divided into zones.
- Follow signs to your zone, then take the elevator to your floor.
- Information desks on the first floor can help if you do not know the zone.
- Printed maps are available at information desks and digital signs.
- 4-digit rooms: first number = floor, second number = zone, last two = room.
- 3-digit rooms are in Zone 9; first number = floor, last two = room.
Dining, Gift Shops, Patient Letters and Useful Visitor Details
Cafeteria
Located on the first floor, Zone 4. Open 24 hours, 7 days a week. Features salad bar, deli and grill. For selections, call (309) 655-2200.
Other food options
Don’s Bistro: first floor, Zone 1. Café Express: first floor, Zone 9. Subway: first floor, Zone 6. Vending machines are available throughout the medical center.
Gift shops
Main gift shop at Glen Oak entrance, Zone 3: (309) 655-2181. Children’s Hospital Gift Shop near North Parking Deck entrance: (309) 624-1016.
Language, Disability, Service Animals and Assistive Services
Language help
OSF provides qualified language interpreters through video remote carts, telephone and in-person services.
Hearing support
Interpreter services and video relay are available for deaf patients or patients with hearing loss.
Accessible care
Services include document translation, large print or reading help, safe transfer support, accessible parking/equipment and welcoming service animals.
Official Links After You Know Your Route
Map and Directions to OSF Saint Francis Medical Center
Use the map for general route planning to the main campus. For the right entrance, check your appointment instructions, department name, parking deck and campus zone before driving.
Confirm entrance, zone, parking deck, appointment time, registration, insurance card and visitor rules.
Use information desks, printed maps, digital signs or My OSF app navigation to find the exact destination.
For valet pickup or escort to your vehicle after hours, call campus security at (309) 655-2131.
OSF Saint Francis Patient Action Planner
Choose your situation to get a practical next-step checklist.
Call Scripts for Faster Answers
MyChart help
Hi, I’m an OSF Saint Francis patient and need help with OSF MyChart. My issue is [login / test result / refill / appointment / proxy access / records request]. What is the correct next step?Doctor/referral
Hi, I need help finding an OSF provider for [specialty/condition]. Can you confirm doctors accepting new patients, location, insurance requirements, referral needs and scheduling options?Medical records
Hi, I need records from OSF Saint Francis for service date [date]. I need [discharge summary / ER note / operative note / lab result / imaging report]. Should I use MyChart, a records form or the provider office?Billing
Hi, I received an OSF bill for account [number]. Is this a hospital bill or separate provider bill, has insurance processed it, and can I request an itemized statement, payment plan or financial-assistance review?Visiting
Hi, I want to visit [patient name]. Can you confirm the room/zone, best entrance, parking deck, visiting rules, whether food/flowers are allowed, and how to reach the unit?Parking and mobility help
Hi, I’m coming to [department/building] and need help with parking or accessibility. Which deck/entrance should I use, is valet available, and can I request escort or mobility assistance?OSF Saint Francis Medical Center FAQ
Where is OSF Saint Francis Medical Center located?
OSF Saint Francis Medical Center is located at 530 NE Glen Oak Avenue, Peoria, IL 61637.
What is the main phone number for OSF Saint Francis Medical Center?
The main phone number is (309) 655-2000.
What is the OSF Saint Francis MyChart help number?
OSF lists the 24/7 OSF MyChart help line as (855) 673-4325.
What can I do in OSF MyChart?
OSF MyChart can help patients communicate with doctors, access test results, request prescription refills, manage appointments, find urgent care, view records and request copies of medical records.
How do I find doctors at OSF Saint Francis?
Use the official OSF Find a Provider tool or call the General Service Line and Patient Referral Line at (309) 655-2323.
Is OSF Saint Francis a Level 1 Trauma Center?
Yes. OSF describes OSF Saint Francis Medical Center in Peoria as a Level 1 Adult and Pediatric Trauma Center and the area’s only Level 1 Trauma Center.
When should I use the Emergency Department instead of urgent care?
Use the Emergency Department or call 911 for potentially severe or life-threatening conditions such as chest pain, stroke symptoms, severe breathing trouble, major injury, poisoning, major bleeding, seizure or rapidly worsening symptoms. PromptCare or OSF OnCall Urgent Care may be better for non-life-threatening urgent needs.
How do I request medical records from OSF Saint Francis?
Start with OSF MyChart for available records or use OSF’s official medical-record request instructions. For OSF Medical Group or ambulatory-care office visit records, call that office directly.
Who do I call for billing or insurance questions?
OSF Saint Francis lists Billing/Insurance at (800) 421-5700.
Who do I call for a price estimate?
For a price estimate, OSF Saint Francis lists the price line as (309) 624-9949.
Is parking free at OSF Saint Francis?
Yes. OSF’s maps and directions page says parking is free for all visitors and patients.
Which parking deck should I use?
Parking Deck A is used for OSF Saint Francis Medical Center, Jump Trading Simulation & Education Center and OSF Children’s Hospital of Illinois. Parking Deck B is used for OSF HealthCare Cancer Institute. Parking Deck C is used for Entrance 2A, Hillcrest Medical Plaza and College of Nursing.
Does OSF Saint Francis offer valet parking?
Yes. OSF says free valet parking is available for all patients and visitors at the main entrance, on the first floor of the North Parking Deck and at the back entrance of the Forest Park Building.
How do I find a patient room?
OSF says the campus is divided into zones. Follow signs to the correct zone and take the elevator to the floor. Information desks, printed maps and digital signs can help if you do not know the zone.
Does OSF Saint Francis provide interpreter or assistive services?
Yes. OSF says assistive services include language interpreters, video remote carts, telephone and in-person interpretation, video relay for hearing loss, document translation, large print or reading help, safe transfer support, accessible parking and medical equipment, and welcoming service animals.