Center for Medicare Medical Center: Doctors, Hours & MyChart

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Independent Medicare navigation guide

Center for Medicare and Medicaid Services Phone, Doctors Search, Hours & Account Help

Use this guide if you searched for Center for Medicare Medical Center, CMS doctors, Medicare MyChart, Medicare office hours, or the Centers for Medicare & Medicaid Services phone number. CMS is not a hospital or medical center. It does not run a public emergency room, doctor clinic, or MyChart portal. The practical patient route is Medicare.gov, your secure Medicare account, Care Compare, 1-800-MEDICARE, and the correct state or plan contact.

Official Medicare.gov Call 1-800-MEDICARE Secure Medicare Account Find providers
Most searched details Agency: Centers for Medicare & Medicaid Services CMS HQ: 7500 Security Boulevard, Baltimore, MD 21244 Medicare phone: 1-800-633-4227 TTY: 1-877-486-2048 CMS main number: 877-267-2323
Important safety note: CMS is not a walk-in medical center. It does not provide emergency care, doctor appointments, bedside medical advice, medical records from your hospital, or MyChart access. For life-threatening symptoms, call 911 or go to the nearest emergency department. For Medicare coverage, claims, cards, plan, or provider questions, use Medicare.gov or 1-800-MEDICARE.
Quick answer

Centers for Medicare & Medicaid Services Quick Facts

What CMS is A federal agency that oversees Medicare, Medicaid, CHIP, and Health Insurance Marketplace programs.
Medicare help 1-800-633-4227 Use 1-800-MEDICARE for Medicare questions, claims, cards, plan issues, and live help.
Secure account No MyChart. Use your secure Medicare account to view coverage, claims, cards, drugs, pharmacies, and plan tools.
Doctors search Use Medicare Care Compare to find and compare doctors, hospitals, nursing homes, hospice, home health, dialysis, and more.
Title clarification: “Center for Medicare Medical Center” is not an official hospital name. The correct federal agency name is Centers for Medicare & Medicaid Services, often shortened to CMS. For actual medical treatment, use your doctor, hospital, health plan, urgent care, or emergency department.

Quick Navigation

Choose the task closest to what you need. This page is designed to route Medicare users to the correct official page without pretending CMS is a public hospital.

CMS vs medical center MyChart alternative Find doctors Hours and phone Contact numbers Medicare account Claims and bills Medicare card Medicaid help CMS address Official links FAQs
Most important correction

Is the Center for Medicare and Medicaid Services a Medical Center?

No. The Centers for Medicare & Medicaid Services is a federal government agency, not a hospital. It does not have doctors for public appointments, hospital visiting hours, an emergency room, patient rooms, parking for patients, or a MyChart patient portal like a medical center would.

CMS manages major health coverage programs and official digital resources. Most people who search this term are trying to solve one of these real tasks: call Medicare, log into a Medicare account, find a Medicare-approved doctor, compare hospitals, check claims, replace a Medicare card, understand a bill, report suspected Medicare fraud, or find Medicaid help in their state.

If you need health care Use your doctor, clinic, hospital, urgent care, health plan, or emergency services. CMS does not diagnose or treat patients.
If you need Medicare help Use Medicare.gov, your secure Medicare account, 1-800-MEDICARE, or the official live chat route.
If you need Medicaid help Medicaid is administered with states. Use your state Medicaid office for eligibility, application, renewal, and local coverage help.
Portal help

Does CMS or Medicare Have MyChart?

CMS and Medicare do not use MyChart in the same way a hospital or clinic uses Epic MyChart. If you are trying to view Medicare coverage, claims, cards, plan information, drug/pharmacy details, or Medicare Summary Notices, use your secure Medicare account on Medicare.gov.

You may still have MyChart through a separate hospital or medical group. For example, if your doctor’s office, hospital, or health system uses MyChart, that account is separate from Medicare.gov. Medicare.gov helps with Medicare coverage and claims. Your hospital MyChart helps with that hospital’s appointments, test results, doctor messages, and medical records.

Use Medicare.gov for Medicare account tasks

Log in to your secure Medicare account for coverage, claims, card replacement, plan comparison tools, prescriptions, pharmacies, and Medicare Summary Notice information.

Use your hospital portal for doctor messages

If you want to message your doctor, check lab results from a clinic, request refills from a medical office, or manage appointments, use the portal provided by that clinic or hospital.

Do not send urgent symptoms through a portal

Portals are not emergency tools. Use 911 or emergency care for urgent symptoms, and call your clinic or plan when the question cannot wait.

Protect your login

Use your own email address and avoid creating Medicare account credentials on a shared or public device. Always log out when finished.

Log in to Medicare account Medicare login options Go digital with Medicare
Doctors and provider search

How to Find Doctors Through Medicare

CMS does not employ doctors for public appointments. To find doctors and facilities that participate in Medicare, use Medicare’s official Care Compare tool. It lets you find and compare providers such as doctors and clinicians, hospitals, nursing homes, home health services, hospice care, inpatient rehabilitation facilities, long-term care hospitals, dialysis facilities, community health centers, and medical equipment suppliers.

Care Compare is useful when you need a Medicare-approved provider near you, but it is not the same as making an appointment. After you find a provider, call the office directly and ask whether they accept your Medicare coverage, whether they accept new patients, and whether your specific Medicare Advantage or supplemental plan is accepted.

For Original Medicare Ask whether the provider accepts Medicare assignment and whether new Medicare patients are accepted.
For Medicare Advantage Check your plan’s provider network first. A doctor may accept Medicare generally but not be in your specific plan network.
For hospitals and nursing homes Use Care Compare to review facilities, then confirm current services, insurance, discharge needs, and admission requirements directly.
For medical equipment Search Medicare suppliers, then confirm coverage rules, prescriptions, documentation, and plan network limits before ordering.
Provider phone script: “I found your office through Medicare Care Compare. Do you accept my exact Medicare coverage? Are you accepting new patients? Do I need a referral, prior authorization, records, imaging, or a specific card before scheduling?”
Open Medicare Care Compare Talk to Medicare
Hours and access

CMS Hours, Medicare Phone Hours and Walk-In Access

Medicare.gov says you can talk or live chat with a real person 24 hours a day, 7 days a week, except some federal holidays. This is the best official route for most beneficiary questions.

CMS headquarters has business hours for the federal workplace, but CMS campuses are not open to the public for benefit services. Visitors must be invited, pre-approved, and screened. Do not go to CMS headquarters expecting Medicare enrollment help, Medicaid help, doctor appointments, claim processing at a counter, or a walk-in public service desk.

Medicare live help 1-800-MEDICARE and live chat are the practical route for Medicare questions, 24/7 except some federal holidays.
CMS headquarters business hours CMS headquarters building information lists Monday-Friday, 8:30am-5:00pm.
No public walk-in service CMS campuses are not open to the public and do not provide public services or benefits at the building.
Contact numbers

Center for Medicare and Medicaid Services Phone Numbers

Need Official number / route Best use
Medicare questions 1-800-MEDICARE / 1-800-633-4227 Coverage, claims, cards, Medicare account, plan questions, billing questions, and live Medicare help.
Medicare TTY 1-877-486-2048 TTY access for people who need telecommunications relay support.
CMS main toll-free number 877-267-2323 General CMS routing, not personal bedside care or hospital appointment scheduling.
CMS local number 410-786-3000 General CMS headquarters routing.
CMS TTY toll-free 866-226-1819 TTY route listed on the CMS main contact numbers page.
Report Medicare fraud 1-800-HHS-TIPS / 1-800-447-8477 Report suspected Medicare fraud, abuse, or suspicious billing activity.
Medicare mail Medicare Contact Center Operations, PO Box 1270, Lawrence, KS 66044 Mailing route listed by Medicare.gov for Medicare contact center operations.

Best call route: For personal Medicare questions, call 1-800-MEDICARE first. CMS headquarters numbers are not the best route for individual claims, cards, plan comparisons, provider search, or Medicare account access.

Secure account

What You Can Do With a Secure Medicare Account

A secure Medicare account is the closest practical replacement for what many users mean by “Medicare MyChart.” It does not replace your hospital portal, but it can help you manage Medicare-specific information from one official place.

View Original Medicare claims Medicare says you can view Original Medicare claims as soon as they are processed.
Print a Medicare card You can print an official copy of your Medicare card or order a replacement through the secure Medicare account route.
Compare plan costs Add prescriptions and pharmacies to help compare Medicare health and drug plans in your area.
Get electronic notices You can sign up for electronic Medicare Summary Notices and online “Medicare & You” handbook access.
Pay Medicare premiums Medicare says account users can learn about premiums and pay them online if they get a bill from Medicare.
Check preventive services The secure account can show preventive services you may be eligible to get in Original Medicare.
Login identity check: Medicare.gov says users can create or log in to a secure Medicare account using ID.me, CLEAR, or Login.gov. Once you connect an existing Medicare account with one of these services, you may no longer log in with the old Medicare username and password.
Claims, bills and records

Medicare Claims, Bills and Medical Records: Who Handles What?

CMS and Medicare can help you understand Medicare claims, coverage, Medicare Summary Notices, plan contacts, and benefit questions. They do not replace the medical records department at your hospital or doctor’s office.

For Medicare claim status Log into your secure Medicare account, check Medicare Summary Notices, or call 1-800-MEDICARE.
For hospital medical records Contact the hospital or clinic that treated you. Medicare does not produce the original doctor notes, images, or hospital chart.
For Medicare Advantage claims Contact your Medicare Advantage plan. Plan networks, claim statements, authorizations, and member cards are plan-specific.
For drug plan claims Contact your Part D plan or pharmacy for pharmacy network, formulary, refill, exception, or claim-processing issues.
Claims phone script: “I’m calling about a Medicare claim or charge. I have my Medicare Number, date of service, provider name, Medicare Summary Notice or plan statement, and the exact bill in front of me. Can you help me identify whether this is Medicare, my plan, my provider, or a billing-office issue?”
Medicare card and scams

Medicare Card, Replacement Card and Scam Safety

Medicare.gov warns users not to share their Medicare Number or personal information with anyone who contacts them by phone, email, or in person unless the user contacted Medicare first and gave permission. If someone calls asking for information, money, or threatening to cancel benefits, hang up and call 1-800-MEDICARE.

Lost or damaged card Log into your secure Medicare account to print or order an official copy, or call 1-800-MEDICARE.
Original Medicare Carry your Medicare card when away from home and show it to doctors, hospitals, or providers when receiving covered services.
Medicare Advantage If you join a Medicare Advantage plan, you usually use your plan card for services, while keeping your Medicare card safe.
Scam warning: Do not give your Medicare Number to cold callers selling plans, equipment, tests, “free” benefits, or urgent card replacements. Call official numbers yourself.
Medicaid and state help

Medicaid, Medicare Savings Programs and SHIP Help

Medicaid is connected to CMS at the federal level, but Medicaid eligibility, applications, renewals, and many day-to-day benefit questions are handled through your state. Medicare.gov’s help page points users to state offices for Medicare Savings Programs, Medicaid applications, and other state programs that may help with health-related costs.

Medicare.gov also points users to State Health Insurance Assistance Programs, known as SHIPs. SHIPs provide free health insurance counseling for people with Medicare and their families. They can help with choosing a plan, understanding costs, applying for Extra Help, filing complaints or appeals, and making informed Medicare decisions.

Use SSA for Part A and Part B sign-up Medicare.gov directs people to Social Security for signing up for Medicare Part A and Part B, address changes, and Extra Help applications.
Use your state for Medicaid For Medicaid eligibility, renewal, documents, and state-specific coverage, contact your state Medicaid office.
Use SHIP for counseling SHIP counselors provide free help with Medicare plan choices, costs, complaints, appeals, and decision support.
Get official Medicare help Find SHIP help Official Medicaid.gov
Regional offices

CMS Regional Offices: When They Matter

CMS regional offices are the agency’s state and local presence. They work with beneficiaries, providers, states, contractors, community groups, and others on education and program questions. For most personal Medicare beneficiary problems, however, 1-800-MEDICARE is still the first practical route.

Region Office States and territories served
Region 1 Boston Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, Vermont.
Region 2 New York New Jersey, New York, Puerto Rico, Virgin Islands.
Region 3 Philadelphia Delaware, District of Columbia, Maryland, Pennsylvania, Virginia, West Virginia.
Region 4 Atlanta Alabama, Florida, Georgia, Kentucky, Mississippi, North Carolina, South Carolina, Tennessee.
Region 5 Chicago Illinois, Indiana, Michigan, Minnesota, Ohio, Wisconsin.
Region 6 Dallas Arkansas, Louisiana, New Mexico, Oklahoma, Texas.
Region 7 Kansas City Iowa, Kansas, Missouri, Nebraska.
Region 8 Denver Colorado, Montana, North Dakota, South Dakota, Utah, Wyoming.
Region 9 San Francisco Arizona, California, Hawaii, Nevada, Pacific Territories.
Region 10 Seattle Alaska, Idaho, Oregon, Washington.

For mailed inquiries into a CMS Regional Office, CMS lists a centralized mailing address at Centers for Medicare & Medicaid Services, Office of Program Operations and Local Engagement, 7500 Security Boulevard, Mail Stop DO-01-40, Baltimore, Maryland 21244-1850.

Address and map

CMS Headquarters Map

The CMS Federal Headquarters Office is located at 7500 Security Boulevard, Woodlawn, MD 21244. This map is included only for identity and address reference. CMS headquarters is not a public medical center, not a walk-in Medicare service counter, and not a place to get doctor appointments or emergency care.

Avoid these mistakes

Common Mistakes People Make With CMS and Medicare

Looking for a CMS emergency room CMS is not a hospital. Use 911 or the nearest emergency department for urgent medical symptoms.
Searching “Medicare MyChart” Use Medicare.gov for Medicare account tasks and your hospital’s portal for doctor messages and medical records.
Calling CMS headquarters for a claim For personal Medicare questions, start with 1-800-MEDICARE or your secure Medicare account.
Assuming every doctor accepts your plan Care Compare helps find providers, but Medicare Advantage members must check the specific plan network too.
Going to CMS headquarters without an invite CMS campuses are not public walk-in service centers. Visitors must be invited and pre-approved.
Giving Medicare numbers to cold callers Hang up and call official Medicare numbers yourself if anyone unexpectedly asks for your Medicare Number or money.
FAQs

Center for Medicare and Medicaid Services FAQs

Is the Center for Medicare and Medicaid Services a medical center?

No. The Centers for Medicare & Medicaid Services is a federal agency, not a hospital or clinic. It does not provide walk-in medical care, emergency care, doctor appointments, or MyChart-style hospital records.

What is the correct name of CMS?

The correct name is Centers for Medicare & Medicaid Services. It is commonly shortened to CMS.

What is the Medicare phone number?

The official Medicare phone number is 1-800-MEDICARE, also written as 1-800-633-4227. TTY users can call 1-877-486-2048.

Can I talk to Medicare 24 hours a day?

Medicare.gov says users can talk or live chat with a real person 24 hours a day, 7 days a week, except some federal holidays.

Does Medicare have MyChart?

No. Medicare does not use MyChart like a hospital. Use your secure Medicare account for Medicare coverage, claims, cards, plan tools, and Medicare Summary Notices. Use your hospital’s own portal for hospital appointments and test results.

How do I find Medicare doctors?

Use Medicare Care Compare to find and compare doctors, clinicians, hospitals, nursing homes, home health agencies, hospice, dialysis facilities, and medical equipment suppliers. Then call the provider to confirm your exact coverage and appointment availability.

What is the CMS headquarters address?

CMS headquarters is located at 7500 Security Boulevard, Baltimore, MD 21244. The headquarters is not a public Medicare walk-in service center.

What is the CMS main phone number?

CMS lists toll-free 877-267-2323 and local 410-786-3000 as main CMS telephone numbers. For individual Medicare questions, use 1-800-MEDICARE first.

Can I walk into CMS headquarters for Medicare help?

No. CMS building information says CMS campuses are not open to the public and do not provide services or benefits to the public. Visitors must be invited and pre-approved.

Who handles Medicaid questions?

Medicaid is handled with states. For eligibility, renewal, application, and state-specific Medicaid benefit questions, contact your state Medicaid office or use Medicaid.gov as a starting point.

Who should I call for Medicare card replacement?

You can log into your secure Medicare account to print or order an official replacement Medicare card, or call 1-800-MEDICARE at 1-800-633-4227.

Is this page the official CMS or Medicare website?

No. This is an independent navigation guide. Use CMS.gov, Medicare.gov, Medicaid.gov, and official phone numbers for final confirmation before making coverage, claim, plan, or medical decisions.

Final Summary

The Centers for Medicare & Medicaid Services is not a medical center, hospital, doctor office, or MyChart provider. It is the federal agency behind major health coverage programs, while Medicare.gov is the practical official route for Medicare users.

If you need Medicare help, call 1-800-MEDICARE, use your secure Medicare account, or use Medicare Care Compare to find providers. If you need Medicaid help, contact your state Medicaid office. If you need medical care, contact your doctor, hospital, urgent care, health plan, or emergency services.

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