Cooper Camden Patient Hub
Use this guide before you call Cooper Hospital/University Medical Center, search for MyChart, enter the ER, request medical records, pay a bill, find a doctor, park on the Camden campus, or visit a patient.
Fast portal answer: Cooper uses MyCooper, a MyChart-powered patient portal. Use the official Cooper login page before entering private health information.
What Do You Need from Cooper?
Cooper Phone Numbers: Use the Right Line
| Need | Phone / route | Use for | Do not use for |
|---|---|---|---|
| Main hospital | 856.342.2000 | General inquiries, patient information routing and department transfer. | Life-threatening emergency symptoms. |
| Appointments | 800.8.COOPER / 800.826.6737 | New appointments, specialty routing, primary care and Patient Access Center help. | Billing dispute or medical-record release. |
| Patient information | 856.342.2000, option 2 | Reach or verify an admitted patient, subject to privacy and unit rules. | Trauma-unit direct connection or private medical details. |
| MyCooper help | 844.3.MyCooper / 844.369.2667 | Portal login, sign-up, username, access and MyCooper questions. | Emergency symptoms or urgent medical advice. |
| MyCooper email support | mycoopersupport@cooperhealth.edu | Non-urgent portal access help when phone is not convenient. | Emergency care, patient information or clinical advice. |
| Billing and Patient Accounts | 855.434.5938 | General billing questions for Cooper services or Cooper University Physicians. | Medical records or appointment scheduling. |
| Online bill-pay help | 856.342.2121 | Pay by phone or ask bill-pay questions, Monday-Friday 8 AM-4:30 PM ET. | Clinical symptoms, records or portal password issues. |
| Patient Relations | 856.342.2432 | Patient experience, concerns, visitor questions and support. | 911-level emergency issues. |
| Interpreter services | 856.342.2751 | Interpreter help Monday-Friday 8:30 AM-5 PM; after hours call operator. | Emergency response delay. |
| Machine-readable records | 856.342.2541, option 1 | Electronic health information in machine-readable format. | Normal appointment scheduling. |
Cooper MyChart? Use MyCooper
What MyCooper helps with
- Communicate with your doctor for non-urgent medical questions.
- Access test results and doctor comments after release.
- Request prescription refills for eligible medications.
- Manage appointments and view past or upcoming appointment details.
- Pay as a guest or pay bills through the official portal route.
- Request and download selected health records through the Document Center.
Important portal rule
People search “Cooper MyChart,” but the patient-facing portal name is MyCooper. It is MyChart-licensed, so the login screen may reference MyChart, Epic ID or MyChart Central.
Emergency Room, Trauma Center and Urgent Care
Use 911 / ER now for
- Chest pain, pressure or possible heart attack.
- Stroke signs: face droop, arm weakness or speech trouble.
- Severe breathing trouble, major bleeding, poisoning or overdose.
- Major injury, serious burns, severe allergic reaction or traumatic injury.
- Seizure, severe head injury, suicidal crisis or rapidly worsening symptoms.
Official ER details to know
- Cooper University Hospital Emergency Department is at One Cooper Plaza, Camden, NJ 08103.
- The ED entrance is on Benson Street.
- Cooper says its emergency departments provide treatment for illnesses and injuries, including life-threatening conditions needing immediate attention.
- The Camden ER offers 24/7 access to specialists including cardiology, surgery, orthopaedics, ENT, ophthalmology, urology and pediatrics.
- Cooper highlights a Level I Trauma Center, Level I Vascular Emergency Program and Comprehensive Stroke Center in Camden.
Find Cooper Doctors and Appointments
Search doctors
Use Cooper’s official doctor and advanced practice provider search for doctor name, specialty, condition, location or treatment.
Request appointment
For Cooper appointments, call 800.8.COOPER / 800.826.6737 or use the official appointment request tools.
Before booking
Confirm office location, accepted plan, referral requirement, records needed, parking, telehealth option and whether the doctor bills separately.
Doctor-search checklist
- Is your appointment at Cooper University Hospital, MD Anderson Cancer Center at Cooper, Sheridan Pavilion, an outpatient office or urgent care?
- Do you need a referral, prior authorization or outside records?
- Should labs, imaging or discharge notes be sent before the visit?
- Can you self-schedule through MyCooper or must you call Patient Access?
- Is the issue urgent enough for ER or urgent care instead of a routine appointment?
Medical Records: MyCooper, Mail and Online Request
| Record need | Best route | What to prepare | Timing / warning |
|---|---|---|---|
| Quick electronic access | MyCooper Document Center | MyCooper login and visit/date range. | Records are available to download after processing and remain available for 365 days. |
| No-fee patient request through MyCooper | Select visit, date range or all visits, then choose delivery/download option. | Correct patient, dates, facility and destination email if sending. | Cooper says requested records are available in MyCooper within 10 days. |
| Mail authorization request | Cooper University Health Care, Health Information Management, 1 Federal Street, Suite 200, Camden, NJ 08103-1118 | Completed signed authorization with dates, destination and selected record types. | Cooper says mailed records are sent within 10 days of request if no more info is needed. |
| Online records request without MyCooper | Official online medical records request system | Patient details, dates of service and requested records. | Cooper notes there may be a fee associated with delivery. |
| Machine-readable format | Call 856.342.2541, option 1 | Patient identity and electronic format request. | Use for electronic health information format needs. |
Billing, Online Bill Pay and Financial Help
Pay online
Cooper’s online bill pay is designed for card payment and receipt by email. You can also use the MyCooper bill-pay route.
Phone help
For bill-pay questions or paying by phone, call 856.342.2121, Monday-Friday 8 AM-4:30 PM ET.
Central billing
For services from Cooper University Health Care or a Cooper University Physician, the contact page lists central billing at 855.434.5938.
Before paying or disputing a bill, check this
- Is it a hospital bill, physician bill, lab bill, imaging bill, anesthesia bill or another separate professional charge?
- Has insurance processed the claim and issued an Explanation of Benefits?
- Do you need an itemized statement?
- Can the balance be paid through MyCooper or online bill pay?
- Should you ask about financial assistance, charity care, No Surprises billing or a payment plan?
Parking, Valet and Camden Campus Entrances
Cooper University Hospital parking
- Visitor parking is available in an enclosed parking garage attached to the hospital by an interior hallway to the main lobby.
- Valet service is listed from 5 AM to 6 PM at the hospital main entrance.
- Valet rates are the same as self-parking garage rates; Cooper says there is no extra cost.
- Parking garage entrances are on Dr. Martin Luther King Blvd. at South 6th Street and on Benson Street.
Camden Campus parking rates
- Up to 1 hour: $8.
- Up to 2 hours: $9.
- Up to 3 hours: $11.
- Up to 24 hours / maximum daily rate: $14.
- Pay at kiosks by elevators on the first floor before exiting.
Visitor Rules, ED Visitors and Unit-Specific Hours
| Area | Visitor rule / hours | Best action |
|---|---|---|
| General Cooper visitor rules | Visitors must be 15 or older unless an exception is approved; visitors should use hand hygiene before visiting. | Check current policy before arriving. |
| Adult inpatient medical/surgical, telemetry, INCU | 9 AM-9 PM; two visitors. | Call the unit if timing matters. |
| Critical care units | 9 AM-9 PM with a 6:30 PM-7:30 PM break; two visitors. | Plan around the break and follow staff instructions. |
| Emergency Department | Adults: one visitor for length of ED stay. Children: two parents/guardians. | Expect limits based on patient condition and ED workflow. |
| Behavioral health | Weekdays 6:30 PM-8 PM; Saturday/Sunday 2 PM-4 PM and 6:30 PM-8 PM; two visitors. | Confirm directly because behavioral health rules can be strict. |
| Labor and Delivery | Two support persons plus doula; support person 24/7; one may sleep at bedside. | Confirm current maternity unit instructions. |
| Patient Relations | 856.342.2432 | Use for visitor questions, concerns or patient experience issues. |
Official Cooper Links After You Know the Route
Map and Directions
Use One Cooper Plaza for the main Camden hospital campus unless your appointment gives another building.
Use the ER entrance on Benson Street for Cooper University Hospital Emergency Department.
Garage entrances are on Dr. Martin Luther King Blvd. at South 6th Street and on Benson Street.
Cooper Patient Action Planner
Choose your task to get a practical next-step checklist.
Call Scripts for Faster Help
MyCooper
Hi, I’m trying to access my Cooper records through MyCooper. My issue is [login / missing result / appointment / bill / record request]. Should I call MyCooper support or another department?Emergency department question
Hi, I’m trying to confirm where to go for Cooper University Hospital Emergency Department. Is the correct entrance on Benson Street, and where should I park if this is not a 911 emergency?Medical records
Hi, I need records from Cooper for service date [date]. I need [ER note / discharge summary / labs / imaging report]. Should I use MyCooper, mail authorization or the online request system?Billing
Hi, I received a Cooper bill for account [number]. Is this a hospital bill or physician bill, has insurance processed it, and can I request itemization or financial-assistance review?Visitor
Hi, I want to visit [patient/unit]. Can you confirm the current visitor hours, age rule, visitor count, ED/unit-specific restriction and whether masks are needed?Appointment
Hi, I need an appointment for [specialty/condition]. Can you confirm the correct Cooper location, earliest availability, referral requirement, insurance check and records needed?Cooper Hospital/University Medical Center FAQ
Where is Cooper University Hospital located?
Cooper University Hospital is located at One Cooper Plaza, Camden, NJ 08103.
What is the main phone number for Cooper University Hospital?
The main hospital phone number is 856.342.2000.
What is the appointment phone number for Cooper?
The Cooper appointment number is 800.8.COOPER, also written as 800.826.6737.
Does Cooper use MyChart?
Yes. Cooper uses MyCooper, a MyChart-powered patient portal. The official login page may reference MyChart, Epic ID or MyChart Central.
What is the MyCooper help phone number?
Cooper lists MyCooper help at 844.3.MyCooper, also written as 844.369.2667.
What can I do in MyCooper?
MyCooper can help patients communicate with doctors for non-urgent questions, view test results, request prescription refills, manage appointments, pay bills and request health records.
Where is the Cooper University Hospital emergency entrance?
The Cooper University Hospital Emergency Department is at One Cooper Plaza in Camden, and the emergency department entrance is on Benson Street.
Is Cooper University Hospital a Level I Trauma Center?
Cooper’s emergency medicine page describes its Camden emergency department as having access to Level I Trauma Center resources.
Does Cooper have pediatric emergency care?
Cooper says board-certified pediatric emergency medicine physicians in Camden have special training and experience to care for children, and describes the Camden emergency department as the only emergency department within southern New Jersey with this special expertise.
How do I request Cooper medical records?
Use MyCooper Document Center when possible. You can also mail a signed authorization to Cooper University Health Care, Health Information Management, 1 Federal Street, Suite 200, Camden, NJ 08103-1118, or use Cooper’s online records request system.
How long do Cooper records take through MyCooper?
Cooper says requested records are available in MyCooper within 10 days of the request, and the records remain available to download for 365 days.
Who do I call for Cooper billing questions?
For billing and patient accounts, Cooper lists 855.434.5938. For online bill-pay or phone payment questions, Cooper lists 856.342.2121 Monday through Friday from 8 AM to 4:30 PM ET.
Where do visitors park at Cooper University Hospital?
Visitor parking is available in an enclosed Camden Campus garage attached to Cooper University Hospital by an interior hallway. Garage entrances are on Dr. Martin Luther King Blvd. at South 6th Street and on Benson Street.
What are Cooper visitor hours for adult inpatient units?
Cooper lists adult inpatient medical/surgical, telemetry and INCU visiting hours from 9 AM to 9 PM, with two visitors.
How many visitors are allowed in the Cooper emergency department?
Cooper lists one adult visitor for the length of the emergency department stay. For children, Cooper lists two parents or guardians for the length of the emergency department stay.
Is this page the official Cooper website?
No. This is an independent patient-navigation guide. Always verify current portal, ER, records, billing, parking, visitor and appointment details with Cooper University Health Care.