Aurora St. Luke’s Patient Hub
Use this 2026 guide before you call Aurora St. Luke’s Medical Center, search for MyChart, find a doctor, request records, pay a bill, visit the ER, check heart-care services, or drive to the Milwaukee campus.
Fast portal answer: many patients search “Aurora St. Luke’s MyChart,” but Aurora’s official patient route is LiveWell with Advocate Aurora Health. Use the official LiveWell page or app before entering private health information.
What Do You Need from Aurora St. Luke’s?
Aurora St. Luke’s Phone Numbers: Use the Right Route
| Need | Phone / route | Use for | Do not use for |
|---|---|---|---|
| Main hospital | 414-649-6000 | Hospital routing, department transfer, campus questions and general St. Luke’s help. | Life-threatening emergency symptoms. |
| General Aurora contact | 833-528-7672 | System-wide Aurora contact, location help and general routing. | Emergency triage or immediate care decisions. |
| LiveWell support | 855-624-9366 | LiveWell login, access, portal questions and support. | Medical advice or ER symptoms. |
| Medical records | 414-979-4590 | Questions about getting copies of Aurora medical records. | Billing questions, appointment scheduling or ER care. |
| Billing and financial assistance | 800-326-2250 | Bill questions, payment help, payment plans and financial assistance questions. | Records release or urgent clinical symptoms. |
| Spine program | 414-649-3300 | Aurora St. Luke’s spine program appointment routing. | Emergency back injury, paralysis, loss of bladder/bowel control or trauma. |
| Emergency department | Use hospital phone / 911 if serious | The Aurora emergency department location is at the St. Luke’s campus address. | Calling instead of 911 for serious symptoms. |
Aurora St. Luke’s MyChart? Use LiveWell
What LiveWell helps with
- Schedule certain appointments when online scheduling is available.
- Complete PreCheck-In before eligible visits.
- View test results, After Visit Summaries and care-team notes when available.
- Message your care team for non-urgent questions.
- Request prescription refills when available.
- View, download or send visit records through the Document Center.
- Pay bills, view statements and contact customer service through billing tools.
- Use emergency department self-registration and visit updates when prompted during an ED visit.
Important portal correction
Many patients type “Aurora St. Luke’s MyChart,” but Aurora’s patient-facing portal is LiveWell. LiveWell may connect to Epic-style tools, but the safest search and login route is the official Aurora or Advocate Aurora LiveWell page.
Find Aurora St. Luke’s Doctors and Appointments
Use official doctor search
Use Aurora’s official Find a Doctor tool instead of old third-party directories. Search by specialty, condition, location, provider name, insurance and appointment options.
Use LiveWell when available
LiveWell can help schedule some new patient and returning patient appointments. If a provider does not appear, call the office directly.
Confirm the exact location
Aurora doctors may practice at multiple clinics and hospital campuses. Confirm building, entrance, department, parking and whether outside records are needed.
Before booking, ask these questions
- Is the visit at Aurora St. Luke’s Medical Center or a nearby Aurora clinic?
- Is the provider accepting new patients?
- Does your insurance require a referral or prior authorization?
- Should outside records, imaging or test results be sent before the appointment?
- Can the visit be scheduled in LiveWell, or does the office require a phone call?
- Will facility, physician, imaging, anesthesia or lab services bill separately?
Heart, Spine and Specialty Care Highlights
Cardiac care
Aurora says St. Luke’s is the only hospital in Wisconsin with a 24/7 on-site heart-care team. The hospital page also highlights cardiac and stroke recognition.
Stroke and complex care
Because serious symptoms are time-sensitive, do not use online scheduling, LiveWell messages or a routine doctor search for possible stroke or cardiac symptoms.
Spine program
Aurora lists a St. Luke’s spine program with a single entry point, care coordination and spine specialists. Program phone listed on the hospital page: 414-649-3300.
Emergency Department: When to Go Now
Use 911 / ER now for
- Chest pain, pressure, possible heart attack or severe shortness of breath.
- Stroke signs: face droop, arm weakness, speech trouble, sudden confusion or sudden vision change.
- Severe bleeding, poisoning, overdose, seizure, serious injury or major trauma.
- Severe allergic reaction, severe burns or rapidly worsening symptoms.
- Suicidal crisis or immediate danger to self or others.
Official ER route
- Aurora lists the emergency department at the St. Luke’s campus address: 2900 W. Oklahoma Ave., Milwaukee, WI 53215.
- The hospital main phone is 414-649-6000.
- Emergency department care is for serious illnesses and injuries.
- During an ER visit, LiveWell may offer self-registration and visit updates when prompted.
- Do not choose an ER based only on online wait information; choose the safest urgent route.
Medical Records: LiveWell, Forms, Email, Mail, Fax and Drop-Off
| Record need | Best route | What to prepare | Important note |
|---|---|---|---|
| Quick access to visit records | LiveWell | LiveWell login and correct Aurora account. | You can view, download or send visit records when available. |
| Formal records request | Complete Aurora’s patient request or authorization form | Patient name, date of birth, requested information, format and destination. | Forms are required for many legal, insurance, work, school or transfer needs. |
| Letter request | Write a signed letter | Include patient details, date range, specific information, recipient and where to send records. | A signature from the patient or legal representative is required. |
| Email request | AuroraReleaseofInfo@aah.org | Completed forms or signed letter as attachments. | Use secure, accurate contact details and avoid missing signatures. |
| Mail request | Aurora Health Care, Attn: Health Information Management, 8901 W. Lincoln Ave., West Allis, WI 53227 | Completed form or signed letter. | Mail can take longer than portal or email routes. |
| Fax request | 414-385-8032 | Completed form or signed letter. | Keep fax confirmation. |
| Questions about records | 414-979-4590 | Patient identity, date of service and facility. | Ask about cost if records are not being sent directly to a provider. |
Billing, Payment, Estimates and Financial Assistance
Billing phone
Aurora lists 800-326-2250 for bill questions, billing customer service, payment help and financial assistance routing.
LiveWell bill tools
You can use LiveWell to view a copy of your medical bill, pay a bill and contact customer service from billing tools when available.
Financial advocate
Aurora says patients unable to pay by the due date can call 800-326-2250 to speak with a Financial Advocate about assistance and payment options.
Before paying a large bill, check this
- Is this a hospital, clinic, physician, lab, imaging, anesthesia or home-care bill?
- Has insurance fully processed the claim?
- Do you need a copy of the bill or an itemized statement?
- Can you view the bill inside LiveWell?
- Do you need a payment plan or financial-assistance review?
- Are you asking for a cost estimate before care instead of a current bill?
Visitors, Amenities and Hospital Visit Planning
Visitor policy
Aurora notes that its facilities have visitor policies in place to help ensure safe care. Check the current visitor policy before arriving, especially for high-risk units.
Get ready for visit
Bring photo ID, insurance card, medication list, referral/order if required, appointment details and any outside records or imaging requested by the care team.
Language help
Aurora states language assistance services are available free of charge during Aurora Health Care visits.
PreCheck-In
LiveWell PreCheck-In can help confirm information, review insurance, pay copays or balances and complete appointment tasks before arrival when available.
Department variation
The hospital may be open 24/7, but individual departments, clinics, labs and specialty offices can vary. Confirm the exact department before driving.
Driving tip
Use the exact address and confirm entrance instructions in LiveWell or appointment reminders. Hospital campuses can have multiple entrances and specialty areas.
Official Links After You Know the Right Route
Map and Directions
Use 2900 W. Oklahoma Ave., Milwaukee, WI 53215, unless your appointment gives a different clinic or building.
For severe or life-threatening symptoms, call 911. Do not delay for directions or portal messages.
Check LiveWell or your appointment reminder for entrance, parking, PreCheck-In and department instructions.
Aurora St. Luke’s Patient Action Planner
Choose your task to get a practical next-step checklist.
Call Scripts for Faster Help
LiveWell
Hi, I’m trying to access my Aurora St. Luke’s information in LiveWell. My issue is [login / test result / After Visit Summary / bill / proxy access]. Should I call LiveWell support or the department?Doctor search
Hi, I need help finding an Aurora doctor for [condition/specialty] at or near Aurora St. Luke’s. Can you confirm new-patient availability, location, insurance/referral needs and whether online scheduling is available?Medical records
Hi, I need records from Aurora St. Luke’s for service date [date]. I need [ER note / discharge summary / imaging report / labs]. Should I request this through LiveWell, the form, email, fax or mail?Billing
Hi, I received an Aurora bill for account [number]. Is this hospital, clinic, physician, lab, imaging or another charge? Can I request a copy, itemized statement, payment plan or financial-assistance review?Visitor
Hi, I want to visit [patient/unit] at Aurora St. Luke’s. Can you confirm current visitor policy, entrance, hours, unit restrictions and whether any infection-control rules apply?Emergency / heart symptoms
Hi, I’m not sure whether this is ER-level. The symptoms are [symptoms]. Should I call 911, go to the emergency department, call my doctor, or use another care route?Aurora St. Luke’s Medical Center FAQ
Where is Aurora St. Luke’s Medical Center located?
Aurora St. Luke’s Medical Center is located at 2900 W. Oklahoma Ave., Milwaukee, WI 53215.
What is the main phone number for Aurora St. Luke’s Medical Center?
The main hospital phone number is 414-649-6000.
Is Aurora St. Luke’s Medical Center open 24 hours?
The official Aurora location page lists Aurora St. Luke’s Medical Center as open 24 hours a day, 7 days a week. Individual departments can vary.
Does Aurora St. Luke’s use MyChart?
Aurora’s official patient portal route is LiveWell. Many patients search for MyChart, but the safer official Aurora route is LiveWell with Advocate Aurora Health.
What can I do in LiveWell?
LiveWell can help patients schedule certain appointments, use PreCheck-In, view test results, view After Visit Summaries and notes, message care teams, request refills when available, access visit records and pay bills.
What is the LiveWell support phone number?
Aurora lists LiveWell support at 855-624-9366.
How do I find Aurora St. Luke’s doctors?
Use Aurora Health Care’s official Find a Doctor tool and confirm the exact campus, clinic, department, insurance, referral needs and appointment type before visiting.
What is Aurora St. Luke’s known for?
Aurora’s hospital page highlights St. Luke’s cardiac care, including Wisconsin’s only 24/7 on-site heart-care team, as well as cardiac and stroke recognition.
What is the phone number for Aurora medical records?
Aurora lists medical-records questions at 414-979-4590.
How can I request Aurora medical records?
Aurora says patients can request records through LiveWell, by completing a patient request or authorization form, by writing a signed letter, by emailing AuroraReleaseofInfo@aah.org, by mailing Health Information Management, by faxing 414-385-8032, or by dropping off a request at an Aurora Health Care facility.
Who do I call for Aurora billing questions?
Aurora lists 800-326-2250 for billing questions, billing customer service, payment help and medical financial assistance.
Does Aurora offer financial assistance?
Yes. Aurora says patients who cannot pay by the due date can call 800-326-2250 to speak with a Financial Advocate about medical financial assistance and other payment options.
What should I do for chest pain or possible stroke symptoms?
Call 911 or use emergency care immediately. Do not use LiveWell messages, routine scheduling, records requests or web forms for possible heart attack, stroke or life-threatening symptoms.
What is the Aurora St. Luke’s spine program phone number?
The Aurora St. Luke’s hospital page lists the spine program phone number as 414-649-3300.
Is this page the official Aurora St. Luke’s website?
No. This is an independent patient-navigation guide. Always verify current portal, doctors, emergency, visitor, billing, medical-records and appointment details with Aurora Health Care.