This practical guide is for Greater Baltimore Medical Center, commonly called GBMC, in Towson, Maryland. Use it to quickly find the main phone number, patient information line, MyChart at GBMC, emergency department phone, medical records office, visitor hours, parking rates, room service, billing resources, and official GBMC links.
Do not use MyChart messages, online forms, parking pages, or routine phone routing if you have chest pain, stroke symptoms, severe breathing trouble, major bleeding, seizure, serious injury, suicidal crisis, or rapidly worsening symptoms.
Quick Answer: Greater Baltimore Medical Center Details
Towson, MD 21204
Unit rules may vary
Greater Baltimore Medical Center Overview
Greater Baltimore Medical Center, widely known as GBMC, is located at 6701 N. Charles St. in Towson, Maryland. The hospital serves patients across Baltimore County and the greater Baltimore area for emergency care, inpatient care, surgery, maternity, pediatrics, specialty clinics, imaging, lab work, outpatient visits, medical records, billing support, and family visitation.
GBMC is not just one doorway. The campus includes the main hospital, emergency department, multiple physician pavilions, parking garages, outpatient departments, pharmacy services, gift shop, dining areas, room service, visitor resources, and medical-records offices. Before visiting, confirm your exact destination and parking option so you do not lose time on campus.
What to Do First Before Calling or Visiting GBMC
The fastest route depends on your need. A patient with an emergency, a family member visiting an inpatient, a person requesting records, a patient paying a bill, and someone looking for a specialist should not all start in the same place.
Call 911 for life-threatening symptoms. GBMC’s Emergency Department is open 24 hours and lists 443-849-2225, but dangerous symptoms should not wait for a phone call.
Call the main information line at 443-849-2000. For patient information, GBMC lists 443-849-3111.
Use the official MyChart at GBMC page. MyChart can help with records, appointments, refills, test results, secure messaging, and online bill pay.
Use the GBMC Release of Information office. The official records page lists 443-849-2274, fax 443-849-3223, and medicalrecordrequests@gbmc.org.
💡 One-call preparation tip
Before calling, write down the patient’s legal name, date of birth, visit date, department, doctor name, insurance plan, account number, and medical record number if available. It helps GBMC route your call safely and faster.
MyChart at GBMC: Portal Login, Test Results, Refills, Messages and Bills
GBMC uses MyChart at GBMC for secure online patient access. GBMC says MyChart provides secure, 24-hour access to health information and can help patients view health records, schedule appointments, request prescription refills, access test results, communicate with doctors or members of the care team, and pay bills online.
MyChart is especially useful after emergency care, surgery, maternity care, imaging, lab work, specialist appointments, medication changes, or a hospital stay. Instead of relying only on paper discharge instructions or phone calls, patients can use MyChart to review available information and keep track of follow-up needs.
Use MyChart at GBMC for
- Viewing available health record information.
- Scheduling certain appointments when available.
- Requesting prescription refills from participating providers.
- Accessing test results when released.
- Communicating securely with your doctor or care team for non-urgent questions.
- Paying hospital or physician bills online where available.
- Receiving visit, one-time passcode, billing, prescription reminder, and care-management text messages if enrolled.
🔐 MyChart access tip
If you cannot log in, use the official GBMC MyChart page rather than unofficial search-result pages. GBMC has noted that older mobile operating systems may have access issues after security updates, so keeping your device updated can matter.
Medical Records: GBMC Release of Information Office
GBMC’s medical records page says patients should mail, email, fax, or deliver a signed authorization to the Release of Information office. The listed address is GBMC Release of Information, 6701 North Charles Street, Suite 3277, Baltimore, Maryland 21204. The office lists phone 443-849-2274, fax 443-849-3223, and email medicalrecordrequests@gbmc.org.
The official records page lists Release of Information office hours as Monday through Friday, 8:00 a.m. to 4:00 p.m.. Photo ID is required when picking up medical records. If someone other than the patient is picking up records, the authorization must indicate the records are being released to that person, and the person must also bring photo ID.
Records request checklist
- Use GBMC’s official medical records page for the current authorization instructions.
- Include the patient’s legal name, date of birth, phone number, and treatment date range.
- Specify what is needed: emergency note, discharge summary, lab result, imaging report, operative note, medication list, or billing record.
- Sign and date the authorization form before submission.
- Include the receiving party clearly if someone else will pick up records.
- Keep a copy of fax confirmation, email confirmation, mailing proof, or in-person receipt.
📄 Records tip
Ask the receiving doctor what they actually need before requesting a full chart. A focused request for a discharge summary, imaging report, operative note, or lab result is often easier to process and easier for the next provider to review.
GBMC Emergency Department: Phone, Parking and Triage Reality
GBMC lists its Emergency Department at 6701 N. Charles St., Main Hospital, Towson, MD 21204, with phone 443-849-2225. The Emergency Department is listed as open 24 hours every day. GBMC’s emergency department page also points patients to the Lily Parking Garage.
Emergency departments use clinical triage. This means a patient with possible stroke, heart attack, severe breathing trouble, sepsis symptoms, major trauma, uncontrolled bleeding, seizure, or dangerous confusion may be treated before a patient who arrived earlier with a less urgent condition. This is not skipping the line; it is how emergency teams protect the sickest patients first.
Chest pain, stroke signs, severe shortness of breath, major injury, uncontrolled bleeding, seizure, severe allergic reaction, poisoning, suicidal crisis, severe abdominal pain, or symptoms that feel dangerous.
Stable, non-life-threatening concerns such as mild cold symptoms, ear pain, minor sprains, small cuts, uncomplicated rashes, sore throat, or routine infections when symptoms are not severe.
Bring this to the ER
- Photo ID and insurance card if available.
- Medication list with doses, timing, and pharmacy name.
- Allergy list, including medication reactions.
- Recent discharge papers, test results, or specialist notes if relevant.
- Emergency contact information and phone charger.
- Power-of-attorney, guardianship, or caregiver documents if you manage care for someone else.
GBMC Visitor Policy, Overnight Visitors and Children
GBMC’s visitor policy lists visiting hours as 8:00 a.m. to 9:00 p.m., unless otherwise specified. It also states that one visitor may stay with the patient overnight from 9:00 p.m. to 8:00 a.m., unless otherwise specified. No more than four visitors may enter the patient room at one time unless otherwise specified.
GBMC’s policy also says visitors under age 10 are permitted to visit inpatient areas, but they must remain under the supervision of a responsible adult who is not a patient. Unit-specific rules can still apply, especially for intensive care, maternity, pediatrics, infection-control precautions, emergency care, and patients with special safety needs.
Confirm the patient’s room, unit, visitor limit, overnight rules, and whether special precautions apply.
Do not visit with fever, cough, sore throat, vomiting, diarrhea, rash, flu-like symptoms, or another contagious illness.
Visitors under age 10 must be supervised by a responsible adult who is not the patient. Confirm unit rules before bringing children.
Ask the unit before bringing food, flowers, plants, latex balloons, strong fragrances, or large gifts.
👨👩👧 Family support tip
For serious admissions, choose one family spokesperson. This reduces repeated calls to the nursing station and helps relatives receive consistent updates.
GBMC Parking Rates, Garages and Campus Navigation
GBMC’s parking page lists patient and visitor parking rates. It also notes important campus construction and garage maintenance changes on related maps and directions pages, so patients should check official campus directions before arriving.
| Parking Time | Official Patient / Visitor Rate |
|---|---|
| Up to 1 hour | Free |
| 1 hour to 3 hours | $6.00 |
| 3 hours to 6 hours | $7.00 |
| Over 6 hours, per 24 hours | $8.00 |
Parking and arrival tips
- Use the exact address: 6701 N. Charles St., Towson, MD 21204.
- For the Emergency Department, GBMC lists Lily Parking Garage.
- Some departments list specific garages, such as Berman, Iris, Lily, or other campus locations.
- Campus construction and garage maintenance can change routes, so check maps before visiting.
- Take a photo of your garage, level, and entrance before leaving your car.
- Allow extra time for parking, walking, elevators, check-in, and registration.
Dining, Room Service, Gift Shop, Pharmacy and Patient Amenities
GBMC provides several practical resources for patients and visitors, including dining, room service, pharmacy, spiritual support, maps, visitor guides, and patient information guides. GBMC says visitor guides are available at main entrance points with campus maps and information about visiting hours, dining, parking, and pharmacy services.
GBMC’s room service page lists room service hours as 6:30 a.m. to 8:30 p.m.. Breakfast is listed from 6:30 a.m. to 11:00 a.m., lunch from 11:00 a.m. to 4:00 p.m., and dinner from 4:00 p.m. to 8:30 p.m.. Breakfast meal items are listed as available all day. Patients can call room service from a patient room by dialing 6800.
Useful GBMC amenities to check
- Dining at GBMC: Use official GBMC dining pages for current café, cafeteria, or visitor food options.
- Room service: Patient room service is listed from 6:30 a.m. to 8:30 p.m.
- Gift shop: GBMC references The Corner Shop / gift shop resources.
- Pharmacy: GBMC Pharmacy is listed in the contact directory with phone 443-849-6809.
- Spiritual support: GBMC lists spiritual support resources for patients and families.
- Visitor guides: Available at main hospital entrance points, according to GBMC’s visit guide.
☕ Long-visit tip
If you are waiting during surgery, emergency care, or a long inpatient day, locate the nearest food option, restroom, waiting area, pharmacy, and parking payment route early. It reduces stress later.
Billing, Estimates, Financial Support and Surprise Bills
GBMC’s billing and estimates resources include online bill payment, individual hospital procedure estimates, average pricing of common procedures and tests, billing and financial support, surprise medical bill information, and Good Faith Estimate information.
Hospital bills can be confusing because one visit may involve separate charges. A patient may receive a facility bill from GBMC and separate physician, anesthesia, radiology, pathology, emergency physician, lab, or professional bills depending on the care received. Always match the account number, service date, provider name, and insurance processing status before paying a large balance.
Before paying a confusing bill
- Confirm whether insurance has fully processed the claim.
- Check whether the statement is from GBMC, a physician group, emergency physician, radiology, anesthesia, lab, or another provider.
- Ask for an itemized statement if charges are unclear.
- Use GBMC’s billing and financial support page if you need help with payment options.
- Review Good Faith Estimate and surprise billing resources if they apply to your situation.
- Keep every statement, explanation of benefits, payment receipt, estimate, and call reference number.
💡 Billing tip
GBMC says bills can be paid through MyChart at GBMC. Before paying, confirm the claim has processed through insurance and that the provider name on the bill matches the service you received.
Official Greater Baltimore Medical Center Links
Use these official GBMC resources for current details. Hospital policies, visitor rules, parking rates, garage access, MyChart tools, medical records instructions, billing resources, and department numbers can change.
Related Maryland Medical Center Guide
Only confirmed existing internal links are included here. Add more Maryland hospital links later only after the target URLs are live and verified in the sitemap or site search.
🔗 Related Maryland Medical Center
University of Maryland Medical CenterFrequently Asked Questions
Where is Greater Baltimore Medical Center located?
Greater Baltimore Medical Center is located at 6701 N. Charles St., Towson, MD 21204.
What is the main phone number for GBMC?
GBMC lists the main information line as 443-849-2000.
What is the patient information number for GBMC?
GBMC lists patient information at 443-849-3111.
Does GBMC use MyChart?
Yes. GBMC uses MyChart at GBMC. It can help patients view health records, schedule appointments, request prescription refills, access test results, communicate with the care team, and pay bills online.
What is the GBMC Emergency Department phone number?
GBMC lists the Emergency Department phone number as 443-849-2225. For life-threatening symptoms, call 911.
Is the GBMC Emergency Department open 24 hours?
Yes. GBMC’s Emergency Department page lists the department as open 24 hours every day.
How do I request medical records from GBMC?
Submit a signed authorization to GBMC Release of Information. GBMC lists the ROI phone as 443-849-2274, fax as 443-849-3223, and email as medicalrecordrequests@gbmc.org.
What are GBMC medical records office hours?
GBMC lists Release of Information office hours as Monday through Friday, 8:00 a.m. to 4:00 p.m.
What are GBMC visitor hours?
GBMC lists visiting hours as 8:00 a.m. to 9:00 p.m., unless otherwise specified. One visitor may stay overnight from 9:00 p.m. to 8:00 a.m., unless otherwise specified.
Can children visit patients at GBMC?
GBMC’s visitor policy says visitors under age 10 are permitted in inpatient areas, but they must remain under the supervision of a responsible adult who is not a patient. Unit-specific restrictions may still apply.
How much is parking at GBMC?
GBMC lists patient and visitor parking rates as free up to 1 hour, $6 for 1 to 3 hours, $7 for 3 to 6 hours, and $8 for over 6 hours per 24 hours.
Which garage should I use for the GBMC Emergency Department?
GBMC’s Emergency Department page lists Lily Parking Garage for the Emergency Department.
Does GBMC offer room service for patients?
Yes. GBMC lists room service hours from 6:30 a.m. to 8:30 p.m. Patients can call room service from a patient room by dialing 6800.
Can I pay a GBMC bill online?
Yes. GBMC’s billing resources say patients can pay bills online, and billing support information says patients can also pay through their MyChart at GBMC account.