Use this patient-focused guide to quickly find UMMC’s main phone number, Baltimore address, MyChart access, Plaza Garage parking, Shock Trauma planning tips, medical records help, billing support, dining options, and visitor basics before you go.
Do not wait for a portal reply or website information if you have chest pain, stroke symptoms, severe breathing trouble, traumatic injury, uncontrolled bleeding, sudden confusion, or any rapidly worsening condition.
Quick Answer: Most-Needed UMMC Details
Baltimore, MD 21201
500 W. Redwood St.
What to Do First Before Visiting University of Maryland Medical Center
University of Maryland Medical Center is a major academic medical center in downtown Baltimore. Patients and families may be coming for emergency care, the R Adams Cowley Shock Trauma Center, surgery, specialty care, oncology services, transplant-related care, imaging, outpatient appointments, inpatient visiting, medical records, or billing support. Because the campus sits in a busy urban medical district, the most useful preparation is simple: know your reason for coming, your exact destination, and your parking plan before you leave home.
Check your appointment message for the exact building, clinic name, entrance, arrival time, and whether online check-in is available through the patient portal.
Use emergency care for serious symptoms. Bring ID, insurance card, medication list, allergy list, and recent discharge papers if you have them.
Confirm the patient’s room, unit, visitor rules, quiet hours, and whether children, food, flowers, or overnight support are allowed.
UMMC patients and visitors are directed to Plaza Garage at 500 W. Redwood St. Validation is important if you want the patient/visitor rate.
UMMC MyChart / Patient Portal: Login, Results, Messages & Appointments
University of Maryland Medical Center patients use the UMMS patient portal, now commonly presented as MyChart. Some older references may still mention MyPortfolio, so do not be confused if you see both terms during searches or on older paperwork. The portal is designed to give patients secure online access to health information and care-management tools from a computer or mobile device.
What the patient portal is useful for
- Before a visit: review appointment details, confirm instructions, update basic information, and check whether online check-in is available.
- After a visit: look for after-visit summaries, medication changes, lab results, imaging report availability, and follow-up instructions.
- Between visits: send non-urgent messages to participating providers, request prescription renewals when appropriate, and manage upcoming appointments.
- Family support: ask about proxy access when an approved caregiver needs to help manage a child’s, parent’s, spouse’s, or dependent adult’s care.
🔐 Portal safety tip
Do not use portal messaging for urgent symptoms. Portal messages are not the same as emergency triage. If symptoms are severe, sudden, or worsening, call 911 or go to the nearest emergency department.
For patients who see multiple University of Maryland Medical System providers, portal access can reduce confusion because many visit summaries, test results, and appointment details may appear in one place. Still, not every result or document always appears instantly, and some results may require provider review. If your doctor told you to expect a specific result and it is not visible, contact the ordering office rather than assuming the test was not done.
Medical Records: How to Request UMMC Records Without Delays
Medical records are often needed after an emergency visit, trauma admission, surgery, specialist evaluation, disability claim, school requirement, insurance issue, second opinion, or transfer to another provider. At UMMC, use the official medical records request process rather than sending informal emails to a clinic or asking a unit desk to release a full chart. Protected health information normally requires a proper authorization process.
Practical records checklist
- Use the official UMMC medical records page and complete the correct authorization form.
- Write the patient’s full legal name, date of birth, phone number, and treatment dates clearly.
- Specify what you need: discharge summary, operative notes, emergency records, lab results, imaging reports, billing records, or a specific date range.
- Include exactly where records should be sent, such as a provider office, insurance company, attorney, school, or your own address.
- Sign and date the request. Unsigned or incomplete forms can delay processing.
📄 Records request tip
Do not ask for “everything” unless you truly need the full chart. A targeted request is usually more useful. For example, a surgeon may only need an operative note, discharge summary, imaging report, and medication list instead of every nursing note from a long hospital stay.
If another physician needs records urgently for continuing care, ask that physician’s office whether they can request the records directly. Provider-to-provider medical record requests may be handled differently than patient requests, and the receiving clinic may know exactly which documents are needed.
Parking at University of Maryland Medical Center: Plaza Garage, Validation & Rates
Parking is one of the most important details to plan before visiting UMMC. University of Maryland Baltimore parking information states that Faculty Physicians, Inc. and University of Maryland Medical Center patients and visitors may park in the Plaza Garage at 500 W. Redwood St. The garage is restricted to UMMC patients and visitors.
Validation matters. UMMC visitors must validate parking tickets or request parking vouchers from the doctor’s office or the information desk in the UMMC lobby. To receive the discounted rate, the validation must be attached and presented to the garage ambassador upon exit. Without validation, you may pay the standard visitor rate rather than the patient/visitor discounted rate.
Listed Plaza Garage rates
| Parking Category | Listed Rate |
|---|---|
| Hourly visitor rate: 1 hour or less | $7 |
| Hourly visitor rate: 2 hours or less | $9 |
| Hourly visitor rate: 3 hours or less | $10 |
| Hourly visitor rate: 3–5 hours | $12 |
| Hourly visitor rate: 5–7 hours | $15 |
| Hourly visitor rate: 7–24 hours maximum daily rate | $17 |
| Lost ticket fee | $20 |
| Validated patient rate: 1 hour or less | $6 |
| Validated patient rate: 2 hours or less | $8 |
| Validated patient rate: over 2 hours / maximum up to 24 hours | $9 |
🅿️ Parking workflow that saves stress
Before leaving the lobby or clinic, ask whether your ticket needs validation. Keep the parking ticket with you instead of leaving it in the car. Take a phone photo of your garage level, row, stairwell, or elevator area before entering the hospital.
Emergency Room and R Adams Cowley Shock Trauma Center: What Patients Should Know
UMMC is closely associated with the R Adams Cowley Shock Trauma Center, a major trauma resource for critically sick and severely injured patients. This is important for families because the emergency environment at a major academic center is different from a small urgent care clinic. Ambulances, transfers, helicopter arrivals, trauma teams, operating rooms, imaging, intensive care, and specialist services may all be involved depending on the patient’s condition.
Emergency departments use triage. That means patients are not treated simply in arrival order. A patient with stroke symptoms, traumatic injury, major bleeding, severe breathing trouble, chest pain, or unstable vital signs may be treated before someone who arrived earlier with a less urgent problem. This can make wait times feel unpredictable, but triage is designed to protect the sickest patients first.
Chest pain, possible stroke, severe breathing trouble, serious head injury, heavy bleeding, severe allergic reaction, seizure, sudden confusion, severe abdominal pain, major trauma, or rapid worsening.
Minor cuts, mild flu symptoms, simple rashes, ear pain, mild sprains, uncomplicated urinary symptoms, or routine infections when symptoms are stable and not severe.
What to bring to the ER
- Photo ID and insurance card.
- Current medication list with doses and pharmacy name.
- Allergy list, including medication, latex, food, or contrast dye allergies.
- Recent discharge papers, imaging discs, lab results, or specialist notes if relevant.
- Power-of-attorney, guardianship, or caregiver paperwork if you manage care for another person.
🚑 Family communication tip
For a trauma or critical illness situation, choose one family spokesperson when possible. This helps the care team communicate clearly and reduces conflicting messages among multiple relatives calling or arriving separately.
Visiting UMMC: Family Checklist, ICU Rules & Patient Support
Visitor rules at a large hospital can vary by unit, patient condition, infection-control needs, and clinical timing. Do not assume one visiting rule applies everywhere. General inpatient units, intensive care units, surgical recovery, emergency areas, pediatric spaces, transplant-related units, and oncology areas may each have different expectations.
Confirm the patient’s building, room, unit, visitor limit, and whether the patient is stable enough for visitors.
Avoid visiting with fever, cough, vomiting, diarrhea, flu-like symptoms, or any contagious illness.
Flowers, plants, latex balloons, outside food, and large gifts may be restricted in some units.
Visitors may be asked to step out during procedures, bedside care, emergencies, rounds, or shift-change communication.
ICU and high-acuity visitor reality
In intensive care or trauma-related units, visitor access may be more controlled than on a regular floor. Children may be restricted, visitor numbers may be limited, and staff may ask visitors to leave temporarily during care. These rules are not meant to punish families; they protect patient privacy, infection control, and emergency bedside access.
👨👩👧 Family support tip
Bring a notebook or use your phone notes app. Write down medication changes, procedure names, discharge instructions, follow-up appointments, equipment needs, and the name of the care coordinator or social worker helping with discharge planning.
Dining, Cafeteria, Coffee, Vending & Family Amenities
Families often underestimate food and rest needs during a long hospital day. UMMC dining information lists the Courtyard Café on the first floor of the South Building, with breakfast, lunch, and dinner service windows. Nearby options listed through University of Maryland Baltimore include Subway open 24 hours daily and Mamma Ilardo’s Pizzeria open daily during posted hours. Availability can change, so confirm current hours on official pages or with the information desk when you arrive.
Useful dining planning tips
- For a same-day surgery, ask whether the waiting area allows food or whether you should step away to eat.
- For an overnight family stay, ask the unit about vending, after-hours food, and nearby options before the cafeteria closes.
- Do not bring outside food to a patient unless the nurse confirms it is safe for the patient’s diet and treatment plan.
- If the patient has swallowing restrictions, diabetes, kidney disease, transplant precautions, or post-surgery diet limits, do not offer snacks without staff approval.
Billing, Insurance, Price Estimates & Financial Assistance
Hospital bills can be confusing because one episode of care may involve multiple charges. You may see a facility bill, physician bill, emergency physician bill, anesthesia bill, radiology bill, pathology bill, lab-related charge, or other professional services. Even when the hospital is in-network, some services may process differently depending on your insurance plan and provider group.
UMMC provides billing and financial assistance resources. Patients who are uninsured, underinsured, between jobs, or worried about a large bill should contact UMMC billing or financial assistance resources early. Do not wait until a bill is close to collections before asking for help. Financial assistance applications often require household income documents, insurance information, and timely responses to follow-up requests.
Questions to ask before or after care
- Is UMMC in-network with my specific insurance plan?
- Are the physician, anesthesiology, radiology, pathology, and emergency groups also in-network?
- Has insurance processed the claim, or is this bill arriving before insurance review is complete?
- Can I request an itemized bill?
- Do I qualify for financial assistance or a payment plan?
- Can I request a good-faith estimate for a scheduled service if uninsured or not using insurance?
💡 Billing document tip
Save every statement, insurance explanation of benefits, financial assistance letter, estimate, receipt, and phone reference number. When you call billing, write down the date, representative name if provided, and the next step promised.
Official University of Maryland Medical Center Links
Use these official resources for the latest details. Hospital policies, portal features, visitor rules, parking rates, billing procedures, and dining hours can change.
Frequently Asked Questions About University of Maryland Medical Center
What is the main phone number for University of Maryland Medical Center?
The main hospital phone number listed for University of Maryland Medical Center is 410-328-8667. UMMC also lists a toll-free number of 800-492-5538.
What is the address for University of Maryland Medical Center?
University of Maryland Medical Center is located at 22 S. Greene St., Baltimore, MD 21201. Always check your appointment instructions because the downtown campus has multiple buildings and clinical areas.
Does UMMC use MyChart or MyPortfolio?
UMMS uses a patient portal commonly presented as MyChart. Some older references may mention MyPortfolio. Use the official UMMC patient portal page to access the correct login and support instructions.
Where should UMMC patients and visitors park?
UMMC patients and visitors may park in the Plaza Garage at 500 W. Redwood St. Validation or a parking voucher may be needed to receive discounted patient/visitor rates.
How much is parking at UMMC?
Published Plaza Garage rates include standard visitor hourly rates and lower validated patient rates. The validated patient maximum up to 24 hours is listed as $9. Always confirm current rates before visiting because parking rules can change.
Is UMMC connected to Shock Trauma?
Yes. UMMC is associated with the R Adams Cowley Shock Trauma Center, which treats critically sick and severely injured patients. For emergencies, call 911.
Can I bring flowers, balloons, or food to a patient?
Ask the patient’s unit first. Intensive care, oncology, transplant, surgical, and infection-control areas may restrict flowers, plants, latex balloons, outside food, or children visitors.
How do I request UMMC medical records?
Use UMMC’s official medical records page and complete the required authorization process. Include the patient’s legal name, date of birth, treatment dates, exact records needed, destination, signature, and contact information.
Does UMMC have cafeteria or dining options?
UMMC dining information lists the Courtyard Café and nearby campus dining options such as Subway and Mamma Ilardo’s Pizzeria. Confirm current hours before relying on a specific food option during evenings, weekends, or holidays.
Does UMMC offer financial assistance?
Yes. UMMC provides financial assistance and billing resources. Patients worried about a bill should contact the official billing or financial assistance office early and ask what documents are required.