Kaiser Permanente Richmond Medical Center ER, MyChart, Phone & Visit Help
A practical guide for Kaiser Permanente Richmond Medical Center in Richmond, CA, including emergency care numbers, kp.org/MyChart access, appointments, pharmacy, medical records, billing, Member Services, map directions, and what to confirm before you visit.
Quick Answer: Kaiser Permanente Richmond Medical Center Details
Kaiser Permanente Richmond Medical Center is a Kaiser Permanente hospital facility at 901 Nevin Ave, Richmond, CA 94801. The official Kaiser facility page features Emergency Medicine, Urgent / After-hours Care, Pharmacy, Laboratory, and many specialty departments. For routine Kaiser member care, 510-307-1555 is the most useful advice, appointment, and information route. For emergency department information, Kaiser lists 510-307-1566.
Kaiser Richmond Patient Guide Menu
Use this quick navigation to jump to the exact task: ER, MyChart, appointments, records, pharmacy, billing, map, or visitor planning.
Kaiser Richmond ER: When to Use Emergency Care
Kaiser Permanente Richmond Medical Center has an Emergency Medicine department listed for the Richmond facility. Kaiser’s emergency department page lists a 24-hour advice number at 510-307-1555 and an emergency information number at 510-307-1566. For true emergency symptoms, call 911 rather than trying to message through kp.org or drive yourself.
Use 911 now
Chest pain, stroke signs, severe breathing trouble, major bleeding, seizure, major injury, overdose, poisoning, severe allergic reaction, or sudden confusion.
Call advice for care direction
For Kaiser members with non-life-threatening but concerning symptoms, call 510-307-1555 and explain the symptom, age, timing, medications, and whether symptoms are worsening.
Do not wait on portal replies
kp.org and the Kaiser Permanente app are useful for routine messages and results, but they are not the right route for serious or fast-changing symptoms.
Kaiser Richmond MyChart, kp.org and Kaiser Permanente App Help
Kaiser Permanente’s official help page says MyChart is already built into kp.org and the Kaiser Permanente app. That means Kaiser members do not need a separate MyChart account just because they search “Kaiser Permanente Richmond Medical Center MyChart.” The safer path is to sign in through official Kaiser links.
Use kp.org or the app for routine tasks
- View most lab test results and available medical record information.
- Send non-urgent messages to your Kaiser care team.
- Manage upcoming visits and appointment details when available.
- Review records and documents from the My Record area.
- Request prescriptions or refills when eligible through Kaiser tools.
Use phone or emergency care instead when needed
- Call 911 for emergencies.
- Call 510-307-1555 for advice, appointments, or urgent care direction.
- Call Member Services for coverage or account help.
- Use records request tools for formal copies, legal records, or outside-provider transfers.
Start with official Kaiser sign-in
Use the official Kaiser Permanente sign-in page, kp.org, or the Kaiser Permanente app. Avoid entering private health information on unofficial “Kaiser MyChart login” pages.
Check the correct section
For messages, use care team messages. For results, use test results. For records, use My Record or Records & Documents. For prescriptions, use Kaiser refill tools.
Call if online access is blocking care
If login, scheduling, refill, or record access is not working, call the department, Member Services, or the advice line instead of waiting until the last minute.
Kaiser Permanente Richmond Phone Numbers
Use the number that matches your task. Calling the wrong route can lead to long transfers, especially when you need urgent advice, Member Services, pharmacy, billing, or medical records.
| Need | Number | Best use |
|---|---|---|
| Advice / appointments / information | 510-307-1555 | Same-day care direction, appointments, internal medicine advice, urgent care questions, and routing. |
| Emergency department information | 510-307-1566 | Emergency department information. For life-threatening symptoms, call 911. |
| Member Services | 1-800-464-4000, TTY 711 | Coverage, membership, account, benefits, access, and plan questions. |
| Business Office | 510-307-3009 | Local business office questions at the Richmond facility. |
| Patient Financial Services | 1-800-201-2123 | Financial service and benefit-related payment questions listed by Kaiser. |
| Hospital outpatient pharmacy | 510-307-1515 | Pharmacy information, refills, medication pickup questions, and local pharmacy help. |
| Mail order pharmacy | 1-888-218-6245 | Mail-order prescriptions and delivery questions. |
Appointments, Same-Day Care and Urgent Care at Kaiser Richmond
Kaiser lists Internal Medicine at Richmond Medical Center with same-day appointments available for urgent care and an advice/appointments/information number of 510-307-1555. Kaiser also lists Urgent Care at Richmond Medical Center as open weekends and holidays, with a note that there are no walk-in physician appointments.
For routine appointments
Use kp.org, the Kaiser Permanente app, or call 510-307-1555. Confirm your doctor, department, building, floor, arrival time, and whether labs are needed before the visit.
For same-day symptoms
Call advice/appointments and describe symptoms clearly. Ask whether you should use a phone/video visit, same-day appointment, urgent care, or emergency care.
For weekend urgent care
Kaiser’s Richmond Urgent Care listing shows weekend/holiday hours. Because the page notes no walk-in physician appointments, call first before traveling.
Medical Records: kp.org Download vs Formal Request
Kaiser’s medical records guidance explains that patients can access many commonly requested records through My Record / MyChart, including health summary, test results, past visits, and complete visit summaries. For a detailed copy, patients can request records and specify date range, medical records needed, and receiving party.
Use kp.org for quick access
- Health summary, allergies, immunizations, medications, and current health issues.
- Test results and available doctor comments.
- Past visit summaries and notes when available.
- Downloadable records for personal use or routine sharing.
Use formal request for official copies
- Second opinions, outside specialists, legal requests, insurance, school, employer, disability, or full chart needs.
- Specify exact date range and type of record.
- Ask the receiving doctor whether they need a summary, imaging report, lab report, discharge summary, or full record.
- Track requests through Kaiser’s medical records tools when available.
Richmond Pharmacy, Refills and Mail Order
Kaiser’s Richmond facility page lists a Hospital Outpatient Pharmacy at the Richmond campus and also lists mail-order pharmacy support. Members can refill online or use mail order through Kaiser’s prescription tools.
Hospital outpatient pharmacy
The listed information/refill phone is 510-307-1515. Confirm current hours and pickup instructions before going, especially near holidays.
Mail order option
The listed mail-order pharmacy number is 1-888-218-6245. Mail order can be useful for stable long-term medications when delivery timing works for you.
Refill safety
Do not wait until you have zero doses left. Refill early enough to handle pharmacy delays, provider review, out-of-stock issues, or mail delivery timing.
Billing, Coverage and Kaiser Member Services
For Kaiser members, billing and coverage questions can involve your plan, copay, deductible, referral rules, pharmacy benefits, authorization, emergency coverage, or coordination of benefits. Richmond facility listings include Member Services, a local Business Office, Coordination of Benefits, and Patient Financial Services routes.
Member Services
Call 1-800-464-4000, TTY 711, for membership, coverage, benefit, account, and plan questions.
Patient Financial Services
Call 1-800-201-2123 for the Patient Financial Services route listed on Kaiser’s Richmond facility page.
Business Office
Call 510-307-3009 for local Business Office information listed for the Richmond campus.
Kaiser Permanente Richmond Medical Center Map and Directions
The official address is 901 Nevin Ave, Richmond, CA 94801. Because Kaiser Richmond includes hospital, medical offices, pharmacy, lab, emergency medicine, urgent care, and many specialty departments, confirm your exact building, floor, and department before driving.
Before You Go: Patient and Family Checklist
This checklist helps reduce delays at check-in, advice line calls, urgent care, pharmacy pickup, medical records requests, and follow-up appointments.
Bring these items
- Photo ID and Kaiser Permanente member card or MRN if available.
- Medication list with doses, allergies, and recent medication changes.
- Referral, authorization, order, or appointment instructions if required.
- Recent outside records, imaging reports, or discharge papers if relevant.
- Phone charger and emergency contact information.
Ask before traveling
- Which building, floor, and department should I use?
- Do I need a scheduled appointment for urgent care or same-day care?
- Are labs, imaging, fasting, or forms needed before my visit?
- Will results and notes appear in kp.org or the Kaiser app?
- Which number should I call if symptoms worsen after the visit?
Avoid these mistakes
- Do not use portal messages for emergency symptoms.
- Do not enter health details on unofficial login pages.
- Do not assume every Kaiser department has the same hours.
- Do not arrive for urgent care without checking appointment rules.
- Do not wait until medication runs out before requesting refills.
Official Kaiser Richmond Links
Use official Kaiser Permanente resources for final verification. Department hours, pharmacy status, portal functions, urgent care rules, doctors, services, and phone routing can change.
Source Verification and Independent Notice
This page is an independent patient navigation guide. It is not the official website of Kaiser Permanente, Kaiser Permanente Richmond Medical Center, The Permanente Medical Group, or Kaiser Foundation Health Plan.
Official Kaiser Permanente pages were checked before writing for the Richmond facility address, emergency information numbers, advice and appointment number, urgent care listing, kp.org/MyChart explanation, pharmacy details, Member Services, and medical records route. Always verify current details directly with Kaiser before visiting or making care decisions.
Kaiser Permanente Richmond Medical Center FAQs
Where is Kaiser Permanente Richmond Medical Center located?
Kaiser Permanente Richmond Medical Center is located at 901 Nevin Ave, Richmond, CA 94801.
What is the phone number for Kaiser Richmond advice and appointments?
The advice, appointments, and information number commonly listed for Richmond departments is 510-307-1555.
What is the Kaiser Richmond emergency department information number?
Kaiser’s emergency department page lists emergency information at 510-307-1566 and 24-hour advice at 510-307-1555. For serious emergency symptoms, call 911.
Does Kaiser Richmond use MyChart?
Kaiser says MyChart is built into kp.org and the Kaiser Permanente app, so members do not need a separate MyChart account. Use official Kaiser sign-in links.
Can I use kp.org or MyChart for emergency symptoms?
No. For chest pain, stroke signs, severe breathing trouble, major injury, poisoning, severe allergic reaction, or rapidly worsening symptoms, call 911.
What is Kaiser Permanente Member Services phone number?
Kaiser lists Member Services at 1-800-464-4000, with TTY 711 for hearing or speech support.
How do I request Kaiser medical records?
Start with the My Record section in kp.org or the Records & Documents area in the app for commonly requested information. For a detailed copy or official release, use Kaiser’s medical records request route.
Does Kaiser Richmond have urgent care?
Kaiser lists Urgent Care at Richmond Medical Center as open weekends and holidays, with a note that there are no walk-in physician appointments. Call 510-307-1555 before traveling.
What is the Kaiser Richmond outpatient pharmacy number?
The Hospital Outpatient Pharmacy information/refill number listed for Richmond is 510-307-1515. Mail order pharmacy support is listed at 1-888-218-6245.
What should I bring to Kaiser Richmond Medical Center?
Bring photo ID, Kaiser member card or MRN, medication list, allergies, referral or appointment instructions, relevant outside records, phone charger, and emergency contact information.
Final Summary
Kaiser Permanente Richmond Medical Center is located at 901 Nevin Ave, Richmond, CA 94801. For advice, appointments, and many Richmond care-routing questions, call 510-307-1555. For emergency department information, Kaiser lists 510-307-1566. For true emergencies, call 911.
For online care tools, use official kp.org or the Kaiser Permanente app. Kaiser says MyChart is already built into those tools, so avoid unofficial login pages. Before visiting, confirm your exact department, building, appointment rule, pharmacy needs, records route, and coverage details directly with Kaiser.