South Austin Patient Help Hub
Use this guide before you call St. David’s South Austin Medical Center, search for MyChart, find a doctor, request records, register online, pay a bill, visit a patient, or drive to the ER.
Fast portal answer: St. David’s uses MyHealthONE, not a random MyChart page. Use the official St. David’s or MyHealthONE route before entering private health information.
What Do You Need from St. David’s South Austin?
Phone Numbers: Call the Correct Department First
| Need | Official phone | Use for | Do not use for |
|---|---|---|---|
| Main hospital | 512-447-2211 | General routing, patient information, visitor questions and department transfer. | Life-threatening emergency symptoms. |
| Emergency Department | 512-816-7160 | ER department routing questions. | Calling instead of 911 for immediate danger. |
| Consult-A-Nurse | 844-706-8773 | General nurse guidance and where-to-go questions when not an emergency. | Chest pain, stroke signs, severe breathing, major trauma or active crisis. |
| Physician referral | 855-790-3627 | Find a doctor by specialty, condition or location. | Records, billing or portal login support. |
| Medical Records | 512-816-6308 / 844-481-0278 | Local records questions and national request status/help. | Emergency care or billing disputes. |
| Central Scheduling | 512-816-7340 | Scheduling support for eligible hospital services. | Emergency department triage. |
| Billing Information | 866-391-2018 | Hospital bill questions and payment routing. | Medical records or clinical advice. |
| Registration/Admission | 512-816-7445 | Registration, admission and visit-prep questions. | Portal password reset or ER advice. |
| Maternity | 512-816-7229 | Labor and delivery / maternity unit questions. | Pregnancy emergency symptoms; call 911 or go to ER/L&D as instructed. |
| Radiology | 512-816-7171 | Radiology questions and image-copy routing. | Full chart release unless directed. |
| Laboratory | 512-816-7147 | Lab department questions. | Portal result interpretation. |
| Gift Shop | 512-816-7288 | Gift shop questions and patient gift routing. | Patient condition updates. |
St. David’s South Austin MyChart? Use MyHealthONE
What MyHealthONE helps with
- View hospital health records, including lab results, physician notes and imaging reports when available.
- View post-visit summaries and discharge instructions.
- Schedule follow-up appointments when available.
- Share health records with a physician or caregiver.
- Pay hospital bills and review hospital-cost details.
- Pre-register online for eligible scheduled visits.
Important portal rule
Many users search “St. David’s South Austin MyChart,” but St. David’s HealthCare uses MyHealthONE. A private physician office may use a different portal, so match the portal to the facility and provider before entering private information.
Find Doctors, Specialties and Appointments
Search doctors
Use the official St. David’s doctor search by doctor name, condition or specialty. The official doctor page also lists physician referral at 855-790-3627.
Main capabilities
Official hospital information highlights Level II Trauma Center care, Shock Trauma ICU, cardiac and stroke programs, oncology, maternity/newborn care, orthopedics and robotic surgery.
Confirm before booking
Ask about office location, insurance, referral, prior authorization, telehealth, records needed, arrival time and whether your doctor bills separately.
Useful specialty paths
- Heart/stroke concerns: ask about ER vs outpatient cardiology or neurology routing.
- Pregnancy/maternity: confirm labor and delivery entrance, preregistration and support-person rules.
- Oncology/transplant/cellular therapy: verify referral, records, insurance and program eligibility.
- Orthopedics/surgery: confirm pre-op instructions, registration, imaging and post-op follow-up.
- Imaging/radiology: ask whether you need scheduling, prior authorization, records or image copies.
Emergency Care, Trauma and Freestanding ER Routes
Use 911 / ER now for
- Chest pain, pressure or possible heart attack.
- Stroke signs: face droop, arm weakness or speech trouble.
- Severe breathing trouble, major bleeding, poisoning or overdose.
- Severe burns, snake bites, seizure, head injury, fracture or traumatic injury.
- Suicidal crisis, danger to self/others or rapidly worsening symptoms.
Official ER details to know
- St. David’s emergency rooms are described as staffed 24/7.
- St. David’s South Austin is listed as a hospital ER location in the St. David’s emergency-care network.
- The hospital page highlights a Level II Trauma Center and Shock Trauma Intensive Care Unit.
- Consult-A-Nurse is available at 844-706-8773 for non-emergency guidance.
- Freestanding ERs connected to South Austin include Bastrop, Bee Cave, Circle C and South Lamar locations.
Medical Records: Portal, Online Request, Fax and Mail
| Record need | Best route | What to prepare | Timing / warning |
|---|---|---|---|
| Common hospital records | MyHealthONE first | Portal login and correct St. David’s facility. | Some records may require formal request. |
| Formal records request | Online medical-record request portal | Patient details, facility, dates of service and requested records. | For questions/status call 844-481-0278. |
| Paper authorization | Download, complete, sign and date authorization form | Legible valid photo ID copy is required. | Unsigned or undated forms can delay release. |
| Fax request | Fax: 844-481-0298 | Signed authorization and valid photo ID copy. | Use the official form. |
| Mail request | PO Box 290789, Nashville, TN 37229-0789 | Signed authorization, ID copy and destination details. | Mail delivery can take longer. |
| Radiology images | Contact Radiology directly | Call Radiology at 512-816-7171. | Image files and written reports may be separate. |
| Urgent physician request | Physician office fax request | Written request on letterhead with patient name, DOB, date of visit and facility. | Provider should fax to 786-206-0841 and mark STAT. |
Billing, Online Payments, Estimates and Financial Help
Billing line
The official South Austin phone directory lists 866-391-2018 for Billing Information.
MyHealthONE bill pay
MyHealthONE can show hospital charges, services associated with costs, payments made by insurance and payment history.
Estimate warning
St. David’s says pricing estimates are not guarantees and may exclude complications, extra tests, procedures or non-hospital charges.
Before paying a large bill, check this
- Is it the hospital bill, physician bill, anesthesia bill, radiology bill, lab bill or another separate provider bill?
- Has insurance processed the claim and sent an Explanation of Benefits?
- Do you need an itemized statement?
- Does MyHealthONE show the same balance?
- Do you qualify for financial assistance, uninsured discount or payment arrangement?
- Are you looking for a price estimate rather than a final bill?
Online Registration for Scheduled Visits
Use online registration for
- Scheduled hospital visits.
- Surgical procedures.
- Mammograms.
- Diagnostic tests and treatments.
- Childbirth or outpatient procedure preparation.
Have ready
- Personal contact and occupation information.
- Emergency contact information.
- Insurance group/name, policy number, address and phone.
- Physician name and procedure date.
- Surgery patients: physicians, medication list, prior surgeries and surgeon name.
Visitor Hours, Critical-Care Limits and Overnight Rules
| Visitor situation | Official guidance | Best action |
|---|---|---|
| General visiting hours | 5:00 AM to 9:00 PM. | Call the unit before visiting if timing matters. |
| Children under 12 | Must be accompanied by an adult while on campus. | Ask unit if children are allowed for that patient. |
| Critical care units | Up to two visitors at a time. | Plan short visits and rotate if needed. |
| Other care units | No more than four visitors at one time. | Coordinate family visits before arriving. |
| Pediatrics, NICU, labor & delivery, surgery, end-of-life care | One overnight visitor allowed. | Confirm unit-specific overnight rules. |
| Elderly, disabled or impaired patient advocate | Overnight visitation is allowed for advocates. | Ask staff how to document/identify the advocate. |
| Religious/support-person exceptions | Exceptions may apply but remain subject to infection-control protocols. | Call first if an exception is needed. |
Official Links After You Know the Right Route
Map and Directions
Use 901 W Ben White Blvd for the main campus unless your appointment gives another entrance.
For severe or life-threatening symptoms, call 911. For non-life-threatening ER routing questions, use the ER line.
Bring photo ID, insurance card, physician instructions, medication list and registration confirmation if completed.
St. David’s South Austin Patient Action Planner
Choose your task to get a practical next-step checklist.
Call Scripts for Faster Help
Portal
Hi, I’m trying to access my St. David’s South Austin hospital records through MyHealthONE. My issue is [login / missing result / bill / sharing records]. What is the correct support step?Doctor search
Hi, I need help finding a St. David’s South Austin doctor for [condition/specialty]. Can you confirm offices accepting new patients, insurance/referral requirements and appointment location?Medical records
Hi, I need records from St. David’s South Austin for service date [date]. I need [ER note / discharge summary / imaging report / labs]. Should I use MyHealthONE, online request, fax or physician request?Billing
Hi, I received a bill for account [number]. Is this a hospital bill or separate provider bill, has insurance processed it, and can I request an itemized statement or financial-assistance review?Visitor
Hi, I want to visit [patient/unit]. Can you confirm current visiting hours, allowed number of visitors, overnight rules and any infection-control restrictions?Registration
Hi, I have a scheduled [procedure/test] on [date]. Do I need online registration, fasting, medication changes, insurance details, arrival time or a support person?St. David’s South Austin Medical Center FAQ
Where is St. David’s South Austin Medical Center located?
St. David’s South Austin Medical Center is located at 901 W Ben White Blvd, Austin, TX 78704.
What is the main phone number for St. David’s South Austin Medical Center?
The main hospital phone number is 512-447-2211.
Does St. David’s South Austin Medical Center use MyChart?
St. David’s HealthCare uses MyHealthONE as its secure patient portal. Patients often search for MyChart, but MyHealthONE is the official hospital portal route.
What can I do in MyHealthONE?
MyHealthONE can help patients view hospital records, lab results, physician notes, imaging reports, post-visit summaries, discharge instructions, follow-up appointment information, bill pay and record-sharing tools.
How do I find doctors at St. David’s South Austin?
Use the official St. David’s South Austin doctor search page or call the physician referral line at 855-790-3627.
What is the Emergency Department phone number?
The official South Austin phone directory lists the Emergency Department at 512-816-7160. For life-threatening symptoms, call 911 instead of calling the department line.
Is St. David’s South Austin a trauma center?
Yes. The official hospital page highlights a trauma program with a Level II Trauma Center and Shock Trauma Intensive Care Unit.
What is the Consult-A-Nurse phone number?
Consult-A-Nurse is listed at 844-706-8773 for general nurse guidance and care-navigation questions when it is not an emergency.
How do I request medical records?
Start with MyHealthONE for available records. For formal records, use the online medical record request portal or send a signed authorization with valid photo ID. For questions or status, call 844-481-0278.
Where do I fax a medical records request?
The medical records page lists fax requests to 844-481-0298. Physician offices requesting urgent continuity-of-care records should fax written requests to 786-206-0841 and mark STAT.
Who do I call for billing questions?
The official phone directory lists Billing Information at 866-391-2018.
When should I register online before a scheduled visit?
St. David’s says to register at least 48 hours before your hospital visit so information can be processed.
What should I have ready for online registration?
Have personal contact information, emergency contact details, insurance information, physician name and procedure date. Surgery patients should also have physician names, medication list, prior surgeries and surgeon name.
What are visiting hours?
The visitor page lists visiting hours from 5:00 AM to 9:00 PM. Unit-specific limits and infection-control restrictions can still apply.
How many visitors are allowed?
The visitor page says up to two visitors are allowed in critical care units at a time, and no more than four visitors are allowed at one time in other care units.
Is this page the official St. David’s website?
No. This is an independent patient-navigation guide. Always verify current portal, doctors, ER, records, billing, registration, visitor and appointment details with St. David’s South Austin Medical Center.