A practical patient and visitor guide for Los Angeles General Medical Center, including LA Health Portal access, main phone number, Level-One trauma emergency care, medical records, parking, visitor hours, appointment preparation, patient relations, gift shop, billing help, and official LA County Health Services links.
📍 Main Campus
Los Angeles General Medical Center
Los Angeles, CA 90033
Use official LA General directions and parking pages before visiting.
📞 Main Phone
General information: 323-409-1000
Patient Experience: 323-409-8523
Gift Shop: 323-409-6962
🔐 Patient Portal
Portal: LA Health Portal
Use it for lab results, medications, visit care summaries, future appointments, records, messages, and medication management.
📄 Medical Records
Phone: 323-409-6221, option 1
Fax: 323-441-4775
Location: Building A / Clinic Tower, 2nd Floor, Room A2D
What to Do First Before Visiting Los Angeles General Medical Center
Los Angeles General Medical Center, formerly widely known as LAC+USC Medical Center, is a major public teaching hospital and Level-One trauma center in Los Angeles County. Patients and families commonly search for it when they need emergency care, LA Health Portal login, appointment preparation, medical records, parking, visitor hours, billing help, patient relations, gift shop details, or directions to the correct campus area.
The most practical first step is to match your need with the correct route. A life-threatening emergency, a scheduled clinic visit, an inpatient admission, a medical records request, a billing or coverage question, and a family visit all require different preparation. For emergency or psychiatric emergencies, call 911. For non-urgent tasks, use the official LA General and LA County Health Services pages.
Call 911 for chest pain, stroke signs, severe breathing trouble, major trauma, heavy bleeding, overdose, poisoning, psychiatric emergency, or suicidal crisis.
Use LA Health Portal to access lab results, medications, visit summaries, future appointments, secure messages, and health-record information.
Call LA General Patient Medical Record Request at 323-409-6221, option 1, or fax 323-441-4775.
Start with the nurse or physician. If unresolved, contact Patient Experience at 323-409-8523.
Los Angeles General Medical Center LA Health Portal
LA Health Portal is the online patient portal for LA County Health Services patients. The official LA Health Portal page describes it as a quick and safe way to communicate with your medical team, view labs, access your health record, manage appointments, and manage medications. The LA General portal section also says patients can access medications, lab results, visit care summaries, and future appointments.
The portal is especially useful after a clinic visit, hospital stay, emergency visit, lab test, imaging service, specialty appointment, or discharge. Instead of relying only on paper instructions or phone calls, patients can use the portal to keep important care information organized.
Use LA Health Portal for these common tasks
- Viewing lab and imaging results when available.
- Reviewing medications, prescriptions, procedures, immunization records, and visit notes.
- Requesting and viewing future appointments.
- Contacting a doctor’s office for non-urgent questions.
- Requesting medication refills and renewals.
- Completing eVisits or video visits when available and appropriate.
🔐 Portal safety tip
Use only official LA County Health Services or LA Health Portal links before entering personal health information. Avoid lookalike portal pages, search ads, and unrelated login links.
Emergency Services, Level-One Trauma Center & ER Triage
Los Angeles General Medical Center is described by LA General as a world-class teaching hospital and Level-One trauma center serving Los Angeles County. LA County Health Services hospital emergency rooms are open 24/7 and staffed by physicians trained in emergency medicine. The emergency services page also notes that Health Services operates pediatric emergency rooms to meet the special needs of children.
Emergency departments treat patients by medical urgency, not simply arrival order. A patient with stroke symptoms, chest pain, severe breathing trouble, major trauma, heavy bleeding, sepsis symptoms, poisoning, overdose, or a psychiatric emergency may be treated before a stable patient who arrived earlier. This can feel stressful, but triage is designed to protect patients at highest immediate risk.
Call 911 immediately for these symptoms
- Chest pain, chest pressure, fainting, or symptoms that may suggest a heart attack.
- Stroke signs such as facial droop, arm weakness, sudden numbness, slurred speech, confusion, or sudden vision changes.
- Severe breathing trouble, blue lips, choking, serious allergic reaction, or uncontrolled asthma.
- Major trauma, head injury, heavy bleeding, deep wound, serious burn, or severe fracture.
- Severe abdominal pain, poisoning, overdose, seizure, pregnancy emergency symptoms, or sudden severe headache.
- Psychiatric emergency, suicidal thoughts, self-harm risk, violent crisis, or immediate danger.
Why LA General can be busy
Large public trauma centers receive serious cases from across the region. Stable patients may wait longer when trauma activations, stroke alerts, chest pain cases, respiratory emergencies, psychiatric emergencies, or critically ill children arrive. If your condition changes while waiting, tell staff immediately.
💡 ER preparation tip
Bring photo ID, insurance or Medi-Cal/Medicare/private insurance card if you have one, medication list, allergies, recent discharge papers, phone charger, and emergency contact information. If you are helping an older adult or dependent patient, bring caregiver paperwork if available.
Los Angeles General Medical Center Medical Records Request
LA County Health Services lists the LA General Medical Center Patient Medical Record Request office at 1100 N. State St., Los Angeles, CA 90033, Building A, also called the Clinic Tower, 2nd Floor, Room A2D. The listed phone number is 323-409-6221, option 1, and the listed fax number is 323-441-4775. Hours are listed as Monday through Friday, 8:00 a.m. to 4:00 p.m.
Medical records are protected health information. A hospital generally cannot release records to someone just because they call. A formal request may require the patient’s identity, treatment dates, the specific record type, recipient information, and a signed authorization when required.
Medical records checklist
- Check LA Health Portal first if you only need records already available online.
- Use the official LA County medical record request route for formal copies or records not visible in the portal.
- Write the patient’s full legal name, date of birth, phone number, and treatment dates clearly.
- Specify what you need: ER note, discharge summary, lab result, imaging report, operative note, clinic note, billing record, or a date range.
- Use the correct record office, phone number, and fax number for LA General.
- Keep a copy of your submitted request and any fax, mail, portal, or in-person confirmation.
Appointments, Admissions & What to Bring
LA General’s appointment and admission guidance asks patients to bring photo identification, something that verifies address such as a driver’s license or a utility bill postmarked within the last 30 days, insurance card if they have Medi-Cal, Medicare, or private insurance, and all current medications including prescription, over-the-counter, and herbal products.
The same official guidance says patients should call at least 72 hours, or 3 days, in advance if they need to reschedule an appointment. Planning ahead matters because public hospital clinics can be busy, and a missed appointment may delay follow-up, testing, medication management, specialist review, or surgery planning.
Appointment preparation checklist
- Bring photo identification.
- Bring proof of address when requested.
- Bring Medi-Cal, Medicare, private insurance, or other coverage information if you have it.
- Bring all current medications, including prescriptions, over-the-counter medicines, vitamins, and herbal products.
- Bring recent discharge papers, outside records, imaging reports, and referral paperwork if relevant.
- Write down your top questions before the visit so you do not forget them.
- Call at least 72 hours in advance if you need to cancel or reschedule.
💡 Clinic visit tip
For complex visits, bring one organized folder with medication list, allergies, outside test results, referral papers, hospital discharge notes, and insurance or coverage documents. This helps the clinic team understand your situation faster.
Parking, Directions, Bus Service & Campus Arrival Tips
LA General’s parking page says hospital parking is limited and visitors should plan accordingly. Visitor parking is listed in Parking Lot 5 adjacent to the main entrance off Marengo Street and in Parking Lot 9D across the street at the corner of Marengo and Brittania Streets. The official page tells visitors to use signage along Marengo Street for directions to available parking.
Because LA General is a large public hospital campus, patients should allow extra time for parking, walking, registration, security or visitor check-in, elevators, and department-specific routing. Emergency care, outpatient clinics, medical records, admissions, specialty care, and visitor areas may require different routes.
Arrival checklist
- Check the official LA General parking page before visiting.
- Use Parking Lot 5 or Parking Lot 9D only after confirming current signage and availability.
- Allow extra time because hospital parking is limited.
- Confirm whether you are going to emergency care, a clinic, medical records, admissions, gift shop, or another department.
- Take a photo of your parking area and nearby signs if you are unfamiliar with the campus.
- Use official bus service and campus maps if you are taking public transportation.
Visiting Hours, Gift Shop, Patient Relations & Family Support
LA General’s visiting-hours page says general hospital visiting hours are 11:00 a.m. to 9:00 p.m., although some unit visiting hours may vary. Visitors are limited to two at any one time unless specific exceptions are authorized by the patient’s provider.
The hospital’s gift shop is located in the main courtyard and offers flowers, snacks, personal care items, and apparel for purchase. The listed gift shop hours are Monday through Friday, 8:15 a.m. to 5:30 p.m., and Saturday through Sunday, 11 a.m. to 4 p.m. The listed gift shop phone number is 323-409-6962.
Before visiting a patient
- Confirm the patient’s room, unit, and visitor plan before traveling.
- Do not visit with fever, cough, vomiting, diarrhea, flu-like symptoms, or contagious illness.
- Remember that some units may have different visiting hours.
- Ask before bringing flowers, plants, latex balloons, outside food, or large gifts.
- Bring ID, phone charger, caregiver paperwork, medication list, or discharge notes if needed.
- Respect the two-visitor limit unless the care team authorizes an exception.
👨👩👧 Family support tip
If you are helping with discharge, write down medication changes, follow-up appointments, activity limits, wound-care instructions, equipment needs, and symptoms that should trigger a call to the doctor or return to emergency care.
Billing, Coverage, Patient Financial Services & Help Paying Your Bill
LA General’s official site links patients to Get Coverage & Help Paying Your Bill – Patient Financial Services, Hospital Price Transparency, and Help Paying Your Bills. This matters because LA General serves a broad public hospital population, including people with Medi-Cal, Medicare, private insurance, limited coverage, or no current coverage.
Hospital billing and coverage can be confusing. One visit may involve hospital facility charges, physician services, emergency care, labs, imaging, medications, procedures, follow-up care, or outside coverage questions. Patients should keep every statement, coverage notice, explanation of benefits, receipt, and phone-call reference number.
Coverage and billing questions to ask
- Do I need to update Medi-Cal, Medicare, private insurance, or address information?
- Is this a hospital bill, physician bill, emergency bill, lab bill, imaging bill, or pharmacy-related charge?
- Has insurance or coverage fully processed the claim?
- Can Patient Financial Services help me apply for coverage or payment assistance?
- Can I request an itemized statement or explanation?
- Which official LA County billing or coverage page applies to my situation?
Official Los Angeles General Medical Center Links
Use these official LA General and LA County Health Services resources for final details. Hospital policies, portal features, records procedures, visitor rules, parking, and billing resources can change.
Internal Link Note for This Article
Los Angeles General Medical Center FAQs
What is Los Angeles General Medical Center’s main phone number?
LA General lists general information at 323-409-1000.
Is Los Angeles General Medical Center the same as LAC+USC Medical Center?
Los Angeles General Medical Center is the current name for the major LA County hospital historically known by many patients as LAC+USC Medical Center.
Does Los Angeles General Medical Center use a patient portal?
Yes. LA County Health Services uses LA Health Portal, which allows patients to communicate with their medical team, view labs, access health records, manage appointments, and manage medications.
Is LA General a trauma center?
Yes. LA General describes itself as a Level-One trauma center and major teaching hospital serving Los Angeles County.
Is emergency care available 24/7?
LA County Health Services says its hospital emergency rooms are open 24/7 and staffed by physicians trained in emergency medicine. For life-threatening emergencies, call 911.
How do I request medical records from LA General?
LA County lists LA General Patient Medical Record Request at 1100 N. State St., Building A / Clinic Tower, 2nd Floor, Room A2D, phone 323-409-6221 option 1, fax 323-441-4775, Monday through Friday, 8:00 a.m. to 4:00 p.m.
Where can visitors park at LA General?
LA General lists visitor parking in Parking Lot 5 near the main entrance off Marengo Street and Parking Lot 9D across the street at Marengo and Brittania Streets. Parking is limited, so plan extra time.
What are LA General visiting hours?
LA General lists general visiting hours as 11:00 a.m. to 9:00 p.m., although some unit visiting hours may vary.
Who do I call about a patient care concern?
LA General says patients should first contact the nurse or physician. If the concern is not resolved, Patient Experience is listed at 323-409-8523, Monday through Friday, 8:00 a.m. to 5:00 p.m.
Is this page the official Los Angeles General Medical Center website?
No. This is an independent patient navigation guide. Use official LA General and LA County Health Services resources for current medical, emergency, portal, billing, records, parking, and visitor information.