A practical patient dashboard for Monmouth Medical Center in Long Branch, New Jersey, including RWJBarnabas MyChart, main phone numbers, medical records, parking and valet details, visitor hours, ER contacts, billing, patient satisfaction and official links.
If you have chest pain, stroke symptoms, severe breathing trouble, traumatic injury, uncontrolled bleeding, seizure, severe allergic reaction, sudden confusion or a rapidly worsening condition, call 911 or go to the nearest emergency department. Do not wait for MyChart, medical records, billing, visitor information or a routine callback.
Quick Answer: Most-Needed Monmouth Medical Center Details
Long Branch, NJ 07740
Department hours vary
What to Do First Before Visiting Monmouth Medical Center
Monmouth Medical Center is located at 300 Second Avenue in Long Branch, New Jersey. It is part of RWJBarnabas Health and serves patients across Monmouth County, Ocean County and nearby communities. The hospital’s official page identifies it as open 24 hours and highlights services including maternity care, surgery, orthopedics, pediatrics through The Unterberg Children’s Hospital, cancer care, heart and vascular care, behavioral health, outpatient services and other hospital-based care.
The most practical first step is to identify why you are going. A patient going to the Emergency Department, a parent visiting The Unterberg Children’s Hospital, someone arriving for outpatient imaging, a patient requesting medical records, a family member visiting an inpatient room, and someone dealing with billing all need different information. Confirm the building, entrance, department, appointment time, visitor rules and parking route before leaving home.
Use RWJBarnabas appointment tools, MyChart or the phone number from your appointment paperwork. For outpatient scheduling and physician referral help, RWJBarnabas lists 1-844-RWJBH4U.
Call 911 for serious symptoms. The phone directory lists Emergency Department / Express Care numbers, but life-threatening symptoms should go through emergency services first.
Start with MyChart for standard records. For formal copies, use the online Ciox request app, paper form, fax, mail or the Release of Information area in the main lobby.
Standard adult acute-care visiting hours are 8 a.m. to 8 p.m., but maternity, emergency, outpatient, surgery and pediatric rules may differ.
RWJBarnabas MyChart: Login, Test Results, Appointments, Bills & Records
Monmouth Medical Center uses RWJBarnabas Health MyChart for patient portal access. MyChart can help patients view health information, access medications and test results, review appointments, see billing details, send non-urgent messages to participating care teams and manage parts of their care online.
For practical use, MyChart is most helpful after an emergency visit, hospital stay, outpatient test, maternity visit, pediatric visit, surgery, imaging study or specialty appointment. Instead of calling several departments, patients may be able to review available results, see visit notes, track medications, pay bills and access basic medical record information in one secure account.
Use MyChart for these common tasks
- View available test results, visit information and standard medical record details.
- Review medication lists, allergies and appointment information.
- Access bills and online payment tools when available.
- Send non-urgent messages to participating care teams.
- Use portal information before requesting formal printed medical records.
- Manage family or proxy access only through official permission-based tools.
🔐 MyChart support tip
For RWJBarnabas MyChart technical help, use the official support route at 1-833-764-3570. Do not enter health information on third-party “portal” pages that are not clearly connected to RWJBarnabas Health.
Medical Records: Portal, Online Request, Ciox, Fax, Email & Mail
Monmouth Medical Center gives patients three main ways to request medical records. Patients can access standard information through the patient portal, submit an online request through the secure Patient Request app hosted by Ciox, or complete a paper medical record release form in English or Spanish.
The official records page says patients may choose electronic delivery through an email download link or mail delivery. Most requests are processed within 3 to 5 business days, but some records stored off-site may take up to 30 days, and mailed records may need additional delivery time. This is why it helps to request the exact record type and date range rather than asking for a full chart unless a full chart is truly required.
Monmouth Medical Center records contact details
- Medical Records phone: 732-923-7400.
- Fax: 732-923-7404.
- Email for paper form return: mmcroimedicalrecords@rwjbh.org.
- In person: Ciox Release of Information area in Monmouth Medical Center’s main lobby.
- After hours / weekends: drop the release form in the drop box at the Ciox Release of Information area in the main lobby.
- Mail: Attn: Health Information Management, Monmouth Medical Center, 300 Second Ave., Long Branch, NJ 07740.
Records request checklist
- Check MyChart first if you only need standard information such as visit notes, medical history, medications, radiology or lab results.
- Use the online Patient Request app for secure electronic record requests.
- Use the paper authorization form if you need to fax, email, mail or drop off the request.
- Request the exact record type: discharge summary, emergency note, operative report, imaging report, lab result, maternity record, pediatric record or medication list.
- Use a specific date range instead of writing “all records” unless a full chart is truly required.
- Keep a copy of the submitted request and the date it was sent.
📄 Records request tip
If another doctor needs the record, ask that office exactly what they need. A focused request for a discharge summary, imaging report or operative note is often faster and easier to review than a full chart.
Parking, Valet, Garage Fee & Arrival Planning
Monmouth Medical Center offers complimentary valet parking service for patients and visitors Monday through Friday at several locations. The official parking page lists the Main Lobby Entrance valet from 7 a.m. to 4 p.m., the Maysie Stroock Outpatient Entrance from 8 a.m. to 4 p.m., and the Cheryl Diamond Cancer Pavilion Entrance from 8 a.m. to 4 p.m. It also notes that a $4-a-day parking fee applies for the garage and Lot A for visitors.
Parking and valet guide
| Parking / Valet Need | Official / Practical Detail |
|---|---|
| Main Lobby Entrance valet | Complimentary valet listed Monday–Friday, 7 a.m. to 4 p.m. |
| Maysie Stroock Outpatient Entrance valet | Complimentary valet listed Monday–Friday, 8 a.m. to 4 p.m. |
| Cheryl Diamond Cancer Pavilion valet | Complimentary valet listed Monday–Friday, 8 a.m. to 4 p.m. |
| Garage and Lot A | Official parking page notes a $4-a-day parking fee for visitors. |
| Emergency arrival | For life-threatening symptoms, call 911. If driving is safe, follow Emergency Department signs and staff instructions. |
🅿️ Practical parking tip
Before going inside, take a phone photo of your parking location, valet ticket, garage level, lot marker or entrance name. After a long appointment, ER visit or discharge process, this can save time.
Emergency Department vs Urgent Care: Choose the Right Level of Care
Emergency departments use triage, meaning patients are treated based on clinical urgency rather than arrival order. A person with chest pain, stroke symptoms, severe breathing difficulty, major trauma, uncontrolled bleeding or signs of sepsis may be treated before someone who arrived earlier with a painful but stable issue.
The Monmouth Medical Center phone directory lists Emergency Department / Express Care numbers as 732-923-7386 and 732-923-7389. These numbers can be useful for department-related questions, but they should not replace 911 for life-threatening symptoms. If symptoms are severe, sudden or rapidly worsening, call 911.
Chest pain, stroke signs, severe breathing difficulty, major trauma, heavy bleeding, seizure, sudden confusion, severe allergic reaction, serious burns, severe abdominal pain or symptoms that could threaten life, limb or eyesight.
Minor cuts, mild flu symptoms, ear pain, simple rashes, mild sprains, uncomplicated urinary symptoms or other stable non-life-threatening problems.
What to bring to emergency care
- Photo ID and insurance card.
- Medication list with doses and pharmacy name.
- Allergy list, especially medication allergies.
- Recent discharge papers, imaging reports or specialist instructions if relevant.
- Phone charger and emergency contact information.
- Health care proxy, caregiver, guardianship or power-of-attorney documents if you manage care for someone else.
- For children, bring pediatrician name, medication doses, allergies and comfort items if allowed.
Visitor Hours, Maternity Rules, Pediatric Rules & Patient Support
RWJBarnabas Health’s Monmouth Medical Center visitor page lists standard visiting hours for adult acute-care hospitals from 8 a.m. to 8 p.m., seven days a week. It also notes that exceptions may be granted when medically appropriate, including end-of-life care, ICU patients, parents or guardians of pediatric patients, disabled patients with caregivers and care partner situations.
Important visitor guidelines
| Area / Situation | Official / Practical Detail |
|---|---|
| Adult inpatient units | Bedside visitation is limited to two visitors at a time during 8 a.m. to 8 p.m. visiting hours. |
| ICU / Critical Care | Visitation at bedside is during 8 a.m. to 8 p.m. visiting hours, with unit-specific rules possible. |
| Outpatients | Outpatients may be accompanied by one support person. |
| Same Day Surgery / Medical Day Stay | Two visitors may accompany patients to the surgical prep area. Pediatric surgical patients are limited to parents or guardians, maximum two people. |
| Non-COVID Emergency Department | Bedside visitation is limited to two visitors at the bedside. |
| Visitors under 12 | Visitors under 12 are not permitted. Visitors age 12 to 18 must be accompanied by an adult and count as the second visitor. |
| Maternity postpartum | One banded support person and/or one doula, unlimited siblings, and two visitors at a time during 11 a.m. to 8 p.m. visiting hours. |
| Labor & Delivery | One banded support person and/or one doula for non-COVID Labor & Delivery patients. |
Useful patient and visitor contacts
- Patient Information: 732-923-7800.
- Patient Satisfaction: 732-923-6695.
- Admitting: 732-923-7200.
- Pre-Admission Services: 732-923-7440.
- Childbirth Classes: 732-923-6990.
- Volunteer Services: 732-923-6670.
👨👩👧 Family support tip
For a serious admission, choose one family spokesperson to communicate with the care team. This helps relatives receive consistent updates and reduces repeated calls to the nursing desk while respecting patient privacy.
Billing, Price Transparency, Financial Resources & Payment Plan Questions
The Monmouth Medical Center phone directory lists Billing at 1-877-221-7809. RWJBarnabas Health also provides billing, pricing, financial resources and price transparency pages for Monmouth Medical Center. Hospital billing can be confusing because one visit may create more than one bill, including hospital facility charges, physician charges, lab charges, imaging charges, anesthesia charges or other professional services.
Before paying a large balance, confirm whether insurance has finished processing, whether the bill is from the hospital or a separate provider, whether an itemized statement is available, and whether financial assistance or a payment plan may apply. Do not enter payment information on third-party billing pages that are not clearly connected to RWJBarnabas Health.
Billing checklist before paying
- Call Billing at 1-877-221-7809 if the statement is unclear.
- Compare the bill with your insurance Explanation of Benefits.
- Ask whether the charge is a hospital facility charge, physician bill, lab bill, imaging bill, anesthesia bill or another separate provider charge.
- Ask for an itemized bill if needed.
- Ask whether financial assistance, charity care, government program eligibility help or a payment plan may apply.
- Keep your bill, account number, insurance card, payment receipt and call notes together.
💡 Billing tip before paying
If you receive multiple statements after one visit, do not assume they are duplicates. Hospital, physician, lab, imaging and emergency provider charges may arrive separately.
Common Patient Mistakes to Avoid at Monmouth Medical Center
MyChart is useful for records and routine care, but it is not emergency care. Call 911 for serious symptoms.
Visitors under 12 are not permitted under the listed guidelines. Visitors age 12 to 18 must be with an adult and count as a visitor.
Maternity and Labor & Delivery have separate support person, doula, sibling and visiting hour rules.
Ask for the exact record type and date range to reduce delays and unnecessary chart copying.
Complimentary valet has specific weekday times and locations. Check current parking guidance before arriving.
Ask about itemized charges, insurance processing, separate provider bills, payment plans and financial assistance before paying a large balance.
Official Monmouth Medical Center Links
Use these official RWJBarnabas Health resources for current details. Hospital information can change, especially visitor rules, parking, valet hours, records processing, MyChart tools, billing procedures and price transparency files.
Frequently Asked Questions
Where is Monmouth Medical Center located?
Monmouth Medical Center is located at 300 Second Avenue, Long Branch, NJ 07740.
What is the main phone number for Monmouth Medical Center?
The official Monmouth Medical Center phone directory lists the main number as 732-222-5200.
Is Monmouth Medical Center open 24 hours?
Yes. The official RWJBarnabas Health hospital page lists Monmouth Medical Center as open 24 hours. Individual departments and visitor access may have specific hours.
Does Monmouth Medical Center use MyChart?
Yes. Monmouth Medical Center uses RWJBarnabas Health MyChart for patient portal access, including standard records, results, appointments, bills and routine care tools.
How do I request medical records from Monmouth Medical Center?
You can use MyChart for standard information, submit the online Patient Request app hosted by Ciox, or submit a paper medical record release form. The Medical Records phone number is 732-923-7400 and the fax number is 732-923-7404.
How long do Monmouth Medical Center records requests take?
The official records page says most requests are processed within 3 to 5 business days. Some records stored off-site may take up to 30 days, and mailed records may require additional delivery time.
Where is the Release of Information area?
The official medical records page says the Ciox Release of Information area is located in Monmouth Medical Center’s main lobby. After hours and on weekends, a drop box is available at that area.
Does Monmouth Medical Center have valet parking?
Yes. The official parking page lists complimentary weekday valet service at the Main Lobby Entrance, Maysie Stroock Outpatient Entrance and Cheryl Diamond Cancer Pavilion Entrance during specific hours.
How much is visitor parking at Monmouth Medical Center?
The official parking page notes a $4-a-day parking fee for the garage and Lot A for visitors.
What are Monmouth Medical Center visiting hours?
The official visitor page lists standard adult acute-care visiting hours as 8 a.m. to 8 p.m., seven days a week. Some units, including maternity, Labor & Delivery, emergency, ICU and pediatric areas, have additional rules.
Can children visit patients at Monmouth Medical Center?
The official visitor guidelines say visitors under 12 are not permitted. Visitors age 12 to 18 must be accompanied by an adult and count as the second visitor.
Who do I call for billing questions?
The Monmouth Medical Center phone directory lists Billing at 1-877-221-7809.
Who do I call for patient satisfaction or concerns?
Monmouth Medical Center lists the Patient Satisfaction Department at 732-923-6695.