Loyola Medical Center: MyChart, Doctors & Phone 2026

Loyola University Medical Center Overview

Loyola University Medical Center is the main hospital on Loyola Medicine’s Maywood campus, located at 2160 S First Ave, Maywood, Illinois. The hospital is a quaternary care facility with 547 licensed beds, a Level I Trauma Center, a nationally recognized burn center, a transplant center and a specialized stem cell transplant unit. Patients may come to Loyola for emergency care, trauma services, high-risk pregnancy care, stroke care, surgery, cancer care, cardiology, transplant care, orthopaedics, nephrology, ophthalmology and other advanced specialties.

For most patients and visitors, the challenge is not simply finding the hospital name. The real need is knowing what to do next: how to log in to MyChart, where to park, what visitor hours apply, how to request records, whether valet is available, how much parking costs, how to contact billing, and when the emergency department is the right choice. This guide keeps the highest-intent details near the top so a patient, caregiver or family member can act quickly without reading a long generic hospital overview first.

Loyola MyChart / myLoyola Patient Portal Help

Loyola Medicine uses MyChart as its patient portal. Patients can use it to securely manage health information online, including parts of their health record, visit information, messaging and other care tasks when available. For current patients, the portal is often the fastest place to check after-visit summaries, look for available test results, manage certain appointments, request prescription renewals and handle online bill-related tasks.

The practical value of MyChart is highest after a visit. If you had an emergency department evaluation, surgery, lab work, imaging, specialty consultation or hospital admission, your paper instructions may not be enough. MyChart can help you review what the care team documented, check whether follow-up appointments were scheduled, see whether results have posted and communicate non-urgent questions to the correct care team.

Use MyChart for these common tasks

• Viewing available test results and portions of your health information.
• Checking visit summaries, follow-up instructions and medication information.
• Requesting prescription renewals when the feature is available for your care team.
• Sending secure non-urgent messages to participating providers.
• Handling online bill payment or billing-related links where available.
• Helping caregivers manage care through approved proxy access.

Medical Records: Release Form, ID, Fees & Contact Details

Loyola Medicine’s medical records process is handled through Release of Information. Patients can submit an online request through a secure request application with request status tracking, or complete the Authorization for Release of Protected Health Information form. Loyola states that a copy of a valid photo ID must be submitted with the authorization and/or shown when records are picked up.

Medical records are protected health information. That means the hospital cannot release a chart just because a relative, attorney, school, employer or outside office asks for it. The request should clearly identify the patient, the record type, treatment dates, where the information should be sent and whether the request is for personal use, another provider, insurance, legal documentation, work-related injury or another purpose.

Loyola University Medical Center records contact

• Mail / in-person destination: Loyola University Medicine, Attn: Release of Information, 2160 S. 1st Ave., Mulcahy Center, Room Suite 1605, Maywood, IL 60153.
• Phone: 708-216-3665.
• Fax: 708-216-5615.
• Email: ROI@LUHS.ORG.

Medical record charges listed by Loyola

Parking at Loyola University Medical Center: Garage, Valet, Shuttle & Public Transit

Loyola University Medical Center’s main campus is about 11 miles west of downtown Chicago and is located on First Avenue between Roosevelt and Cermak Roads. Loyola lists visitor lots, a visitor parking garage and valet parking on campus. Parking in visitor lots and the garage is listed at $5 for the day. Valet parking is listed at $6 for the day, with valet hours varying by location.

Official parking and valet details

Parking spaces for people with valid state-issued disabled parking plates or placards are available in a lot in front of the medical center and in the visitor garage and lots. If the patient uses a wheelchair, walker, oxygen equipment or needs extra drop-off time, valet or accessible parking may be worth planning before arrival.

Campus shuttle and transit

Loyola lists campus shuttle bus service on weekdays from 6 a.m. to 6 p.m. The shuttle stops at key campus entrances, including the Cardinal Bernardin Cancer Center, Emergency Department, Fahey Building, Loyola Outpatient Center, Maguire Center, main medical center entrance, Stritch School of Medicine and other points. Loyola is also accessible through CTA, Metra and Pace bus connections, including CTA Blue Line Forest Park Branch to Des Plaines station with Pace route 308 and Metra Burlington Northern to Brookfield station with Pace route 331.

Emergency Department vs Urgent Care: Choose the Right Level of Care

Loyola University Medical Center has a 24-hour emergency department and is listed by Loyola as a Level I Trauma Center. Emergency departments use triage, which means patients are evaluated by clinical urgency. A person with stroke symptoms, chest pain, traumatic injury, severe breathing trouble or uncontrolled bleeding may be treated before someone who arrived earlier with a less urgent condition.

What to bring to the emergency department

• Photo ID and insurance card.
• Current medication list with doses and pharmacy name.
• Allergy list, especially medication allergies.
• Recent discharge papers, specialist notes or test results if relevant.
• Phone charger and emergency contact information.
• Caregiver documents, power of attorney or guardianship paperwork if you manage care for someone else.

Visitor Hours, ICU Rules, Dining, Gift Shop & Wi-Fi

Loyola lists general visiting hours as 9 a.m. to 9 p.m. Visitors are not allowed if they were recently diagnosed with illnesses such as COVID-19, flu or RSV, or if they have symptoms such as fever, runny nose, sore throat, cough or congestion. Patients who are symptomatic or positive for a respiratory virus are limited to two visitors at a time. Exceptions may be approved for unique circumstances such as critical illness or end-of-life situations.

Unit-specific visitor limits

• Emergency Department at Loyola University Medical Center: two visitors at a time.
• Intensive care units: two visitors at a time.
• Labor & delivery and pediatric units: no visiting-hour restrictions for support persons such as parents and partners, with each patient limited to two support persons or visitors at a time.
• Inpatient rehabilitation and transitional care units: no restrictions on number of visitors at any time.

Dining and family amenities

Loyola’s food court offers several meal options, including fresh-cooked meals and grab-and-go choices. The Loyola University Medical Center cafe and grill is located on the first floor at the north end of the building. Loyola lists cafe and grill hours as 6 a.m. to 9 p.m., closing at 7 p.m. on weekends and holidays, with vending also available. Panera Bread in the cafe is listed as open 24/7. Other options include Starbucks at the Center for Heart and Vascular Medicine, food options at Stritch School of Medicine, Panera Bread at the Loyola Outpatient Center and food service at the Loyola Center for Fitness.

Lori’s Gift Shop at Loyola University Medical Center is listed as open 8 a.m. to 8 p.m. Monday through Friday and 9 a.m. to 7 p.m. Saturday, Sunday and holidays. It is located on the first floor near the East Entrance and close to the food court. Loyola also lists free Wi-Fi in all patient rooms and public areas of the hospital.

Billing, Insurance, Price Estimates & Financial Assistance

Loyola Medicine’s billing page explains that the organization offers assistance with financial and billing questions and supports price transparency. Patients with billing and financial services questions should call Patient Financial Services. Loyola lists different billing numbers depending on the date of service: for dates of service prior to 02/28/26, call 800-424-4840; for dates of service after 02/28/26, call 708-401-7115.

Loyola also explains hospital-based billing, where an insurance company may receive two bills: one for doctor’s professional fees and another for other costs such as medical supplies and nursing care. Depending on how insurance processes the claims, patients may incur two copayments or deductibles. This is why a hospital visit can sometimes produce more than one statement even when the care happened on the same campus.

Financial assistance and charity care

Loyola Medicine provides financial assistance and charity care resources. Patients can complete and submit a financial assistance application, and copies of the application and complete policy can be obtained by calling Patient Financial Services at 866-404-9382. Loyola states that financial counselors are available to help patients complete financial assistance applications and assess eligibility for Medicaid and Health Insurance Exchange plans. Loyola also states that no patient who qualifies for financial assistance will be charged more than amounts generally billed by the hospital, which are Medicare rates.

Price estimate help

For an estimate of out-of-pocket costs for a medical service or procedure, Loyola lists phone help at 708-216-5014, option 5, and email help at loy-financialassist@lumc.edu. The estimate review can consider the specific service, physician, insurance and deductible status. Loyola also provides price transparency resources, including shoppable lists and a machine-readable file.

Official Loyola University Medical Center Links

Use these official Loyola Medicine resources for current details. Hospital policies, visitor rules, parking rates, MyChart features, billing phone routing and financial assistance instructions can change.

Frequently Asked Questions